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William E
Customer Reviews for Climate Control Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
None. Excellent experience. Amy is an asset to your company and a pleasure to work with.
Elaine HAmy was very friendly and considerate. Thank you for your help!
Brittany HExcellent service
Patrick NWe had an excellent expdrience! Not only was the truck clean but the manager came in early to make sure we could get our truck on time and helped make the check-in process so easy. Was a great experience and will use again!
Carrie SGreat customer service
James LAmy was fantastic. Truck was in perfect condition and she was a pleasure to work with!
Jed BVery friendly helpful staff. Easy all around. Will come back.
Angela CAmy was polite, detail oriented and very professional… a real pleasure to work with! I certainly will recommend U-Haul, and especially Amy, in the future!
Scott SAt this location Amy took care of us and really help us with the rental of the truck and made our experience the most comfortable one. She also helped us at the time of dropping off the truck as the app was giving us a hard time. I will definitely recommend my friends to rent from this location.
Arisandy GAmy did an amazing job. Professional, pleasant and knowledgeable.
Peter WAmy provided spot-on service and rental close out.
ihor bExcellent service. It was a pleasure to deal with Amy. She was very helpful and super nice.
Ruben LGreat staff the renter was very helpful and friendly working me and my team
Willmar CAmy was fantastic! Very knowledgeable and friendly, she made the whole experience a wonderful one. I will recommend her and this location to all my friends and family.⭐️⭐️⭐️⭐️⭐️ Thank you!
Chuck DLords valley uhaul was very helpful and personable. Receptionist helped make things into a smooth transaction. Thank you
Arsenio VLove that this place was so close to my home. The woman behind the desk was very helpful and got me out quick and easy answering all my questions.
Amanda GThe customer service was exceptional.
Ronny CThe Woman working there made everything effortless.
Joseph CDrop off was easy simple and pleasant.
John DNothing at all. Everything was perfect.
LOUIS DThe ac was not working correctly. It seemed to work on the way to my first stop. After truck was loaded and good to go the ac wasn’t. Tried everything to get it to work again. After I unloaded truck to bring it back rhe ac seemed to work again. Just weird.
Roseann ONothing
Daniel TOne suggestion. I was surprised that the trailer was a four point wiring harness when my truck has a 7 point round one. The trip from there to the auto parts store to get an adapter was without lights. Should have been clear when the reservation was made that it required that type of hook up. Other than that - went better than I expected.
Dan HJean at the front desk was absolutely wonderful. She went above and beyond.!!!
John RNa give Jean your representative a well deserved raise! She went above and beyond in making my experience wonderful. During a move which is very stressful she calmly offered every assistance with a cheerful attitude and streamlined all which took so much pressure off. Would and will recommend you to all.
Kathy NShe was knowledgeable in the process.
edward nUhaul and local dealer both were very helpful and accommodating. My moving was constantly changing and Uhaul was very accommodating to my situation.
Jeff BQ
Julio MThe girl works there is very polite very nice five star
Marcos CEstablish confirmation of truck availability ASAP. Throttle back on the number of texts. Don’t ask for location verified/GPS/Tracking when returning.
ARMEN AI thought it all went really smooth, and April, who helped me with the reservation, was excellent. I don't think there is anything to improve on. April made me feel welcomed and she was effecient.
Matt AAlthough I was upset that I had to drive 45 minutes to pick up trailer despite the fact there are many locations much closer I was glad because staff was so helpful and friendly.
Carl DApril was a pleasure to work with 👍
Carlo CJill was very friendly and helpful.
Jason CThe U-haul app is extremely glitchy and buggy. I ended up having to log into Uhaul.com through my browser to check it back in. Please fix!
Michael GCustomer service was professional and respectful. I very satisfied,thank you!!!
DILYA TYour electronic billing is terrible and older folks will have a hard time dealing with it. The other problem is that the information in your system at pick up was wrong, and the person behind the counter is not able to correct it. At the return of the rental, your "automated" system generated a bill that is charging me $27 for fuel. I did fill up the tank to the level indicated at pick up. I can document all these with pictures.
OVIDIU TVery Satisfied service
SUSAN BCustomer service was impeccable!
MICHAEL ADesk clerk had no idea how to work computer system. Took an hour and 30 minutes to get rental processed. Overcharged me for coverage, tried to charge an extra $100 for a deposit hold when I paid with credit card. Called corporate phone number 3 times to confirm that hold is only for cash payment.
TRAVISWILLIAM SRental agent, Michael, very personable and helpful.
Michael MMake the check out process clearer. Especially verification via the mobile app and expectations on how to verify identify. For example: 2 contacts or passport + uploading license and pictures. I can’t imagine how terrible it would have been if I had gone before the location was open and was stuck unable to check out due to if requirements after driving to the U-Haul pickup
Kenneth MI dropped off after the location was closed for the day. The key drop off was convenient but I didn’t deal directly with anyone
Gregg REven though we had moved to Carbondale, PA, I still kept my storage at this facility in Lords Valley because of past experiences. I always enjoyed speaking to the manager and the area is easily accessed. The manager always made it a pleasure to be there!
Isabelle D | Overall ExperienceFriendly and helpful customer service would surely recommend
eudene w | Overall ExperienceService was excellent
Adam NLady at 739 U-Haul very pleasant helpful, even when busy. Excellent service
Ernest PDont change pickup location the day before. And it be 2 hours away and then send us another hour to get the tow dolly. Over 3 hrs of driving last min. Most stressful part of my cross country move was uhaul.
Edward WExcellent storage facility, employees were extremely friendly.
Robin S | Overall ExperienceCustomer service was excellent, pick up and drop off were quick and easy.
Jeanine WAgent well above the call of duty to ensure that we were happy with our truck. She made sure everything was clean and in working order. Thank you. I am repeat customer at this location and will continue to recommend.
Robert GOnly if you are okay with waiting 45-60 minutes to get in the gate and get the truck
Colleen KMy pick up location was changed last minute due to availability of the size of truck I needed. Reservation had to change to location further away, costing me an additional $30 in mileage. :(
Matthew HHave used this location before and have a storage unit there. Very helpful staff.
Paul AEverything from explaining rental fees and process, to moving out was easy! Clean, secure. You feel safe having you things in their facility. This is the 2nd time using them, the first being in 2006. Highly Recommend!
Kris T | Overall ExperienceExcellent service. Great.
RUDY F | Overall ExperienceThank You for your assistance with were to return the truck
Gary RGreat place, clean. Very friendly staff. Highly recommend
Harold T | Overall ExperienceWell the only person on premise was a woman that really wasn't able to connect a trailer without help She was well informed, polite, and helpful but if I didn't help her We probably wouldn't have gotten it couples to the vehicle.
MICHAEL CNice folks Good truck. It all worked out. The last truck I rented (another company) had an EZ Pass included (they added the charges at the end). That saved some grief. Maybe something to consider?
Armen Aeverything was good, thank you very much for providing a great service.
Dilya TChristine went above and beyond with customer service to help me with an issue that I had. She’s an asset to the company and deserves a compliment
FRANCIS MMy use of Climate Control was only for several weeks but I had no problem with this business and was glad to be able to get a storage unit in light of the recent influx of new people moving to Pike County. Self-storage businesses have waiting lists at the moment.
David V | Overall ExperienceYou have got to do a better job of operations scheduling.
Harry WThe truck had issues..It would not go into gear and it was very scary. It said a comfortable ride, it was the worse. Both our backs are out and I believe my rib was cracked it was so shaky and rough...Felt like no shocks. Very unhappy. Only U Haul I ever used where I had a medical problem afterwards. This truck should be taken off the fleet at once, very bad very dangerous.
david cStaff was very helpfully and polite
Joshua R | ReservationChristine was always available and super helpful
GARY G | Overall ExperienceFriendly staff. Always helpful. I’d totaly recommend or do business again here
MORRIS S | Overall ExperienceStaff here is superb Very friendly knowledgeable and attentive to details Close to my house.
ROBERT G | Overall ExperienceI was a first time storage unit renter. The staff here made it quick and easy and they were well informed. Moving can be stressful as it is and luckily this process was smooth and easy.
SEAN C | Overall ExperienceComplete customer service satisfaction!
MARIE M | Overall ExperienceRepresentative was extremely helpful and efficient. The facility was well kept and units clean and spacious. I would recommend this location to anyone needing storage.
Privacy R | First ImpressionsThe staff is very friendly and helpful. I am very pleased!
Privacy R | First ImpressionsWe ended up needing a bigger storage unit and they were very accomodating.
Privacy R | First Impressions