Customer Reviews for Climate Controlled Storage
(U-Haul Neighborhood Dealer)

904 reviews

229 W General Screven Way Ste M4   Hinesville, GA 31313

(912) 877-0904

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9:30 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 12/10/2021: 8:00 am - 1:00 pm

Services at this Location:

Contact Us

(912) 877-0904

229 W General Screven Way Ste M4
Hinesville, GA 31313

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9:30 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 12/10/2021: 8:00 am - 1:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Box not delivered to depot indicated by e-mail. Much confusion in re "self-drive" truck rental with box. Box rentals are apparently not coordinated with truck and other rentals. This is very problematic.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

SHEILA J. 
Rating:
5.0

Customer did not leave a comment.

KARIN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alejandro M. 
Rating:
2.0

The truck smelled heavily of smoke. All our items that were in the back of the truck smell like smoke and have to be cleaned. The back of the truck had a sticky liquid spill in it. It had also not been swept out.

Jacob V. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
3.0

The trucks need to be maintenance, tire indicator was on the whole time & a message appeared on the dashboard

Williesha C. 
Rating:
1.0

When equipment is turned in from another location, it should be checked in promptly instead of being overlooked and late charges being automatically taken from customer's credit card!

Sheila W. 
Rating:
4.0

The only issue my pick up location was changed but not communicated to me.

MEHRDAD T. 
Rating:
5.0

Customer did not leave a comment.

AARON H. 
Rating:
1.0

You don't want to know how bad they are. Let's leave it at they cost me over 800 dollars.

John M. 
Rating:
3.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

CYRUSCHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

ISRAEL P. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH G. 
Rating:
5.0

Customer service was excellent! Thank You

RODNEY A. 
Rating:
4.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
4.0

The trucks are outdated and need to be maintained. With the covid situation the truck needs to be sanitized. Driving on the highway, I could not even keep the truck centered in the lane.

VIKASH C. 
Rating:
5.0

The location is super convenient, employees are nice and helpful and we were able to return the trailer and dolly after unloading,,,so easy

Arianna G. 
Rating:
5.0

The only problem we encountered was the mileage on our receipt didn't match the mileage on the odometer, which was 17 mile more. Other than that, the ride and space was terrific. I'll rent that van again.

GYPSY T. 
Rating:
1.0

Customer did not leave a comment.

ZAIRA J. 
Rating:
5.0

Great customer service and facility. I will definitely recommend and use again in the future if needed!

Kerria C.  |  Overall Experience 
Rating:
5.0

5 Star! The staff and the service were beyond excellent. Easy to reserve, pick up & drop off.

JOHN Z. 
Rating:
5.0

Customer did not leave a comment.

LENNY A. 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE H. 
Rating:
5.0

adjust your closing time by staying open an hour longer

Lionel W. 
Rating:
5.0

Customer did not leave a comment.

Terrica K. 
Rating:
3.0

the trucks needs to be look at because the wheeling on the truck we had was terrible

TROY R. 
Rating:
5.0

Customer did not leave a comment.

Evelynn T. 
Rating:
5.0

I have worked with these people here multiple times before they are great flexible and I reserved one size unit got have way through realized not big enough went asked if they had something bigger they did swapped me to other no big deal right there.

JEREMY A. 
Rating:
5.0

Customer did not leave a comment.

Jamie E. 
Rating:
1.0

We were given multiple trailers which were broken. The mechanic came and didn't even load our car on correctly which could have led to major issues and the trailer he was replacing had a bad tire and the lights weren't working. For over $700 all to have horrible customer service and be given broken equipment multiple times is insane. I will never be using UHAUL again.

John S. 
Rating:
4.0

The trailer I rented was the 6x12 and it was clean. But the running lights for night time driving did not work even though I was told all lights worked.

Austin W. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

HAROLD D. 
Rating:
2.0

Customer did not leave a comment.

David F. 
Rating:
5.0

N/A

Teyonna M. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

6x12 trailer did not have a 6' wide opening

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

JERRY B. 
Rating:
5.0

Customer did not leave a comment.

Jeffery I. 
Rating:
3.0

make sure the vehicles are cleaned before the next customer uses them.

Rafael M. 
Rating:
5.0

Customer did not leave a comment.

DANIELJOSEPH A. 
Rating:
5.0

Customer did not leave a comment.

Tiffany T. 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
5.0

Customer did not leave a comment.

Leon D. 
Rating:
1.0

I was charged for 29 miles and I did not drive anywhere near that. I drove 2 miles to a local Lowes to pick up a washer. Dropped it off 2 miles from the store and back 2 miles to uhaul. That was 6 miles total. And I returned it with more gas than when it was taken. I was grossly overcharged.

Sierra R. 
Rating:
5.0

Make sure the equipment is cleaner

Craig S. 
Rating:
5.0

Everyone was great! Friendly and helpful staff all around.

Tiffany T. 
Rating:
3.0

They were closed when I went to go return the equipment during regular hours. The sign said they will be closed because they had no trucks to rent out. An employee drove by and told me to just unhitch and the would process it on Monday.

Dan M. 
Rating:
5.0

Great job

ROGER O. 
Rating:
1.0

Uhaul stopped 26 miles short of delivering our pods where you promised us, multiple times in writing. Not professional or even kind. You then charged us an extra $594 dollars for which no explanation has been given. To get our belongings, it cost us another $1,000 to hire movers for a short jaunt, again, the final 26 miles. Your Savannah, GA office blames the Toledo, OH office for all the misinformation, and vice versa. No one, not one single rep of Uhaul has stepped up to take responsibility and help fix this mess. DO NOT USE UHAUL U-BOXES! EVER! Now that I'm posting this, will someone from this company please step up and help to make this right?

brent S. 
Rating:
4.0

Customer did not leave a comment.

RAMAH W. 
Rating:
5.0

Customer did not leave a comment.

reginald C. 
Rating:
5.0

Nothing everything is on the one

JEFFERY Q. 
Rating:
5.0

Doing great. Friendly staff!

TIMOTHY B. 
Rating:
3.0

N/a

Ashlynn E. 
Rating:
5.0

Customer did not leave a comment.

LLOYD S. 
Rating:
5.0

Absolutely a great interaction with the staff and very accommodating to their customers. I will always use this location for my moving needs.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

KASIYA M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY L. 
Rating:
5.0

Customer did not leave a comment.

WILLIE M. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

AMANDA F. 
Rating:
5.0

The truck I used was fine except the doors on both sides were hard to shut. You had to shut harder than normal as if the vehicle had been wrecked before. Other than that it was a good experience.

MICHAEL H. 
Rating:
5.0

Ensure inspections are completed prior to rental. Found a bald tire on trailer. If day was busy to inspect equipment for turnaround, then employee needs to go with customer for inspection.

Richard M. 
Rating:
3.0

I was rip off on the mileage . i drove from the parking lot 9 miles, back to my house 12 miles then back to the parking lot and stop at gas station on the way. No way i drove 60 miles. Its sad that that don't go over the mileage when yo drop it back off. Sent me a email with my total price.

Cynthia B. 
Rating:
4.0

Doble check if people are taking the insurance as I opted out of insurance but I was still charged

KATHLEEN L. 
Rating:
4.0

Customer did not leave a comment.

A'kera G. 
Rating:
3.0

The cab of the uhaul smelled like someone smokes a pack 9f cigars and the interior looked like it hadn't been wiped out in a long time. The staff were good tho and it's a convenient location near fort stewart . Still got done what needed to be done.

ERIC J. 
Rating:
5.0

Customer did not leave a comment.

kerrii S. 
Rating:
3.0

Customer did not leave a comment.

THOMAS P. 
Rating:
3.0

Customer service person ( didnt remember her name) could represent U Haul customers, more friendly. The vehicle were assigned to me windshield was dirty (bugs) plus no water in, water reservior.

CURTIS A. 
Rating:
5.0

Friendly and helpful

Bernadette W. 
Rating:
5.0

Customer did not leave a comment.

Deron S. 
Rating:
3.0

No one was working this location on Sunday

DEBRA F. 
Rating:
5.0

Customer did not leave a comment.

Yolanda G. 
Rating:
3.0

The gas tank was not full, but they asked me to return it full or be charged. Also, the back of the van was dirty! It obviously was not inspected prior to renting it out again.

sheryl W. 
Rating:
5.0

Terrific staff, bent over backwards to help in any way they could

Timothy J. 
Rating:
3.0

I did an after hours drop off. The app is still not very user friendly. I had to call U-Haul to get done what I needed to get done.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

Felicia H. 
Rating:
1.0

I had a flat tire and had to wait five hours on the side of the road and then get a hotel room I was not reimbursed for food I had to pay for extra mileage to drive to the hotel and that cost me fuel and overage on my miles. This was not fair this was not what I expected from U-Haul. I was supposed to be reimbursed for my mileage instead I had to pay for the mileage and an extra day even though I had a flat and had to stay in a hotel for almost 16 hours waiting on a vendor to repair the trailer

JONATHAN C. 
Rating:
5.0

Customer did not leave a comment.

Seth S. 
Rating:
5.0

Customer did not leave a comment.

Hakeem H. 
Rating:
3.0

There wasn't a dolly available which I requested and two of us had to move an entire 10X20 storage unit by hand, through all the hallways of the storage area, sometimes having access to a cart. In the future I would like to see nicer (well functioning), cleaner vehicles and more equipment available. The staff was super friendly, excellent people and supported us through the entire local move out of storage otherwise. My statement was adjusted to reflect the absence of a requested dolly.

Don L. 
Rating:
5.0

I was in a hurry to rent and they were fast and very nice.

Julie H. 
Rating:
4.0

Customer did not leave a comment.

MELISSA S. 
Rating:
5.0

This location is wonderful and extremely helpful. I've had 2 bad experiences at Storage Sense and have had to go to Climate Control for assistance. I would use Climate Control again if in the area but Uhaul should not keep Storage Sense as a representative of your company.

TRACY D. 
Rating:
5.0

Very customer friendly and professional

Orson C. 
Rating:
5.0

Superior customer service from nice ladies in the office who were very professional, friendly and helpful. Also superior service from the gentleman outside who had my trailer hooked up and ready to go before I could hardly get out of my truck. 5 stars all the way here! They rock!!!!

JIMMY B. 
Rating:
5.0

You need to improve your app

JOSEPH D. 
Rating:
4.0

Helpful and friendly staff. Had what I needed and out the door.

KENT C. 
Rating:
4.0

Customer did not leave a comment.

DIVARTI H. 
Rating:
5.0

Customer did not leave a comment.

Beth L. 
Rating:
2.0

Specific time set to pick up on the following day, upon arrival, I had to wait another 15-20mins but the return was still due back @ 10, not 10:15 or 10:20. Their trailer also blew 3 fuses on my truck from faulty wiring so I had no trailer lights the whole ride, unbeknownst to me. No discount, no credit or apologies given. Very disappointed considering greater respect was expected.

David J. 
Rating:
4.0

Great customer service and able to get me what I needed when crisis arose.

Carl B. 
Rating:
1.0

Set eveything up for an easier pickup. Male aure technical issues are taken care of to make for a smooth pickup.

APPOLLONIA F. 
Rating:
4.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL H. 
Rating:
4.0

Customer did not leave a comment.

GRACIA W. 
No reviews have been submitted for this location.

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