Helped me with no issues what's so ever great people
LOGAN R.
Climate Controlled Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hinesville, GA 31313
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I called in to customer service regarding this. I rented a 15 foot U-haul on 1/16/23. I picked it up at approx 10:10. At 11 am I was contacted that I needed to bring the truck back because "corporate" needed it. It would seem it was scheduled for maintenance. I asked "how are you going to compensate me for my inconvenience? And was told I would get another truck and NOT BE CHARGED for gas used or mileage. This was reiterated to me when I returned to the rental site. The young woman acted like she was doing me a favor by not charging me.... I told her in no uncertain terms that of course she would not be charging me. I was the one doing them a favor... I was NOT COMPENSATED for my time or anything else. At this rental site, I had to walk almost the length of a football field to "FIND" the first truck. It was parked out "somewhere" in a lot full of all kinds of rentals. I was told to go LOOK for the number on the key tag. The same was true for the second truck. When I came to return the truck there was yet another person at the desk. He told me i would get my receipt "later" because he was the only one in the office. Thankfully I had taken a picture of the fuel gauge and the mileage because he was too lazy to go out. The service at this location is HORRIBLE! If I hadn't already arranged for people to help move some furniture i would have cancelled. The only concession the young woman made was to not charge me $50 for cancelling my reservation at the last minute. REDICULOUS!!!
Doreen H.bad treatment of Customer service .
Victor V.Notify customers ahead of time that something isn't available. Staff wasn't polite at all.
Nia E.I was charged for additional days and not reimbursed for returning the equipment early.
Lequint J.