Customer Reviews for Clintonville Motel
(U-Haul Neighborhood Dealer)

96 reviews

297 S Main St   Clintonville, WI 54929

(715) 823-5633

Location Hours

  • Mon-Sun: 7 am - 7 pm

Services at this Location:

Contact Us

(715) 823-5633

297 S Main St
Clintonville, WI 54929

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

When I called phone number at clintonville motel pick up location it sounded like they were still sleeping. I was told to just pick out trailer because Noone was there yet to help me. I got trailer hooked up and had to give all information over phone then someone stumbled out of motel to take pictures of license after I had already given my information. I was there at my scheduled pick up time but they were not ready at all. Inside of the trailer was not swept out.

Nathaniel P. 
Rating:
3.0

Customer did not leave a comment.

Jerry T. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
3.0

Customer did not leave a comment.

Lyndsey W. 
Rating:
5.0

Customer did not leave a comment.

Lyndsey W. 
Rating:
2.0

Customer did not leave a comment.

Joe S. 
Rating:
1.0

Trailer had damage to the fender and wiring broken to one of the lights. The worker hooked it to my truck and never checked if any lights worked.

Nicholas C. 
Rating:
2.0

Don't charge someone $8.00 for Safe Tow when it was declined on line when reserved. I was not asked and did not authorize this charge. This is twice now that I've dealt with this site. It has not been a good experience either time. The first time they didn't even hook it up. I had to do it all myself! Not what I expect out of uhaul!

Brian B. 
Rating:
1.0

Reserved a 6x12 trailer, I called 2 hours before pick up time to see if it would be available early or on time. I was told it would be late. No phone call to me to let me know. Told to call customer service, they wanted me to drive an extra 30 miles for a trailer. Ended up with 20 foot truck with zero discount besides $50 which is guaranteed. Took before and after pictures of fuel tank and now they are charging me for fuel, can clearly see I returned with more. Second rental within a month and have additional needs in next month. Really Uhaul do you want business. Penske is looking better.

LEW L. 
Rating:
5.0

Customer did not leave a comment.

Lisa O. 
Rating:
5.0

Customer did not leave a comment.

DIRK W. 
Rating:
4.0

Customer did not leave a comment.

CURTIS I. 
Rating:
4.0

Close, convenient and friendly staff.

Randy G. 
Rating:
5.0

Customer did not leave a comment.

RANDY V. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM V. 
Rating:
1.0

ZERO help and didn't even check in my equipment which prompted me to have to make 2 phone calls to resolve.

JASON K. 
Rating:
3.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

BRUCE L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
3.0

Tell people that actual due date that won't charge them more money

Sierra M. 
Rating:
5.0

Customer did not leave a comment.

Kay H. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
1.0

Customer did not leave a comment.

Andrew R. 
Rating:
3.0

I did not get the furniture pads I had paid for.

Curt A. 
Rating:
2.0

Customer did not leave a comment.

Donald E. 
Rating:
2.0

Not happy about having to pay extra when I dropped it off. You really should consider that people need to drive the trucks home from the pick up locations. It's not my fault that there were none in my home town.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

MARY JO P. 
Rating:
5.0

Best service ever!!

SURYAKANT P. 
Rating:
5.0

Customer did not leave a comment.

Diana S. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
4.0

Customer did not leave a comment.

Kevin F. 
Rating:
4.0

Customer did not leave a comment.

Ken L. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
1.0

This area is a total pig sty scared to even go in there! Guy calls me after dropping off the truck and says. Well theres a crack in the windshield, tire and some missing molding? Well we only put 60 miles on it windshield was cracked when we got in. I don't know what molding he's talking about. My mom was be hind us all the way she never noticed a flat tire and the driver sure didn't notice? Long story short trying to get me to pay for all! I drive by to day bak sitting out there windshield still cracked after he said he have to get it fixed.

Kim V. 
Rating:
3.0

Parking the trailer at the Clintonville location was very difficult with no assistance for backing

Bruce L. 
Rating:
4.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

MARY C. 
Rating:
1.0

Customer did not leave a comment.

PENNY W. 
Rating:
3.0

Customer did not leave a comment.

TERRENCE M. 
Rating:
5.0

Always willing to work with us and kept us informed.... Also nice and respectful employee. Thank-You !

WILLIAM V. 
Rating:
2.0

Guy was not there when he said he would be so I called called phone number on door he said he would be there in 10 mins took 1/2 hour he didn't greet us and really had no knowledge about renting out uhauls and there was only a half tank of gas so it's kinda crappy we had to stop right away to get fuel cause there was not a full tank so NO I don't recommend this uhsul to anyone but unfortunately it was the ONLY one in Clintonville

Angela L. 
Rating:
4.0

Customer did not leave a comment.

Tim K. 
Rating:
5.0

Exceptional staff

Todd S. 
Rating:
3.0

The office was open. I took the keys into the office and gave them to the attendant at 4:15 on Friday the first. The attendant thanked me and walked away. I asked if he was going to check the truck in and he said "we will" and disappeared. I see it was to checked until the next day at 10:30. I expected the truck to be checked in in front of me and given a paper receipt.

Ralph K. 
Rating:
2.0

Spent 30 minutes waiting for the truck while the operator was on the phone learning how to do the paperwork, since this was their second time renting out a truck. Operators should be trained before a location is listed as a pick up/drop off location

Anthony S. 
Rating:
1.0

They were not there and after many calls, I called U-Haul direct. The representative was able to “wake him up” to come. He was still zipping up his shirt as he greeted me and looked like hell... When he got there he tried to tell me the trailer was not there. I told him I saw it in the back. He then told me it was the wrong size. I said that is funny as it says the size on front and is correct. He then called someone to tell them he didn't know how to fill out the paper work. They said they didn't either so call U-Haul. When U-Haul finally got me set up, the representative said she changed the drop off to Shawano. She asked the local guy if he was going to hook up the trailer, he said yes. But, he waited inside until I had it connected, came out to take a couple of pictures, and turned around and left without a single word. Drop off was another story as the U-Haul lady did not change the drop off as she had stated...

Tim W. 
Rating:
4.0

Customer did not leave a comment.

Kevin O. 
Rating:
4.0

Customer did not leave a comment.

Tim S. 
Rating:
2.0

had to sweep out trailer, had to call customer service to get someone to help me at pickup location, had to get rental agreement from customer service, sorry but very poor customer service at this location

KEITH S. 
Rating:
5.0

Customer did not leave a comment.

Kelly V. 
Rating:
3.0

get the equipment to the location agreed upon.. not an hour and a half away... deliver it... not expect customer to do your logistical work at their expense!

James H. 
Rating:
2.0

Customer did not leave a comment.

LINDA G. 
Rating:
1.0

They need to indwrstand english and be more helpful.

April A. 
Rating:
3.0

Customer did not leave a comment.

eugene A. 
Rating:
4.0

Customer did not leave a comment.

Todd S. 
Rating:
3.0

Listen to them whether they need a dolly and what kind of dolly, or look at the request better before they get there.

Dana W. 
Rating:
4.0

Customer did not leave a comment.

Jeff C. 
Rating:
2.0

Trailer was snowed in. Customer had to drag it out of a snow bank by the chains to hook it up. Suggest more proactive snow removal around confirmed rentals (I paid in advance so no doubt I would pick it up).

chris M. 
Rating:
3.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Pick up of vehicle was fast and staff was very courteous.

Edgar A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
1.0

Truck needs work.

chad W. 
Rating:
5.0

Customer did not leave a comment.

Linda H. 
Rating:
2.0

Customer did not leave a comment.

john L. 
Rating:
3.0

Reservation 30 days in advance and haul cancelled the day of pick up without a call!!! Then lied and said I had cancelled!!! Never rent uhaul!!!

Todd V. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
2.0

No communication regarding drop off instructions from owner upon arrival. He was too busy running his motel. I had to ask several times what I should do next. I was finally helped by a less than friendly person.

Bob M. 
Rating:
5.0

Excellent all the way around !!!!! Thank-You !!!!!!!

Bill V. 
Rating:
4.0

I had to drive 45 additional miles to Clintonville to pick-up the trailer. I was disappointed that a trailer was not available closer to my preferred pick-up location (Appleton area).

Randy T. 
Rating:
3.0

Have the tires the proper air.they were overinflated.we ended up having backaches from the ride as we bounced all over the road.Also, it would have been nice to start with a full tank of gas to get accurate usage.it was below a half and the manager put down a half.The manager at Clintonville Hotel was very helpful but the few things wasted an hour my time on moving day.

Diane S. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
1.0

Customer did not leave a comment.

Jeremiah A. 
Rating:
1.0

They not only charged me for an extra day, even tho truck was back, i just looked at my acount and saw they CHARGED ME TWICE! it is horri ke service! No one seems to know what they are doing there

Autumn J. 
Rating:
5.0

Very helpful. Please say thanks again.

Sandara E. 
Rating:
4.0

Customer did not leave a comment.

Ronald G. 
Rating:
5.0

Customer did not leave a comment.

Sylvester N. 
Rating:
3.0

Looked like a Bates Motel.

Scott P. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

Was originally told I would have 57 miles pick it up in Shawano but was told by pick up place that I would be given an additional 25 miles because I had to pick it up in Clintonville. 57+25=82 miles not 78.

Dan C. 
Rating:
5.0

nothing, good, truck was good ,heater worked fine.. will use again Thanks..

Hyacinth H. 
Rating:
4.0

It was easy to use and the truck was ready for me on time. I highly recommend the $14 insurance uhaul offers. We got stuck in a snow bank backing up and they had a service technician out there in an hour to pull us free and no extra charge because we took the insurance. Their customer service was super friendly and helpful too.

Megan L. 
Rating:
1.0

Greeted by people in pajamas. Unable to efficiently process rental after I took all steps ahead of time to speed up the process including the online check in feature. Very unprofessional location. UHaul should not continue to support this place.

Benjamin W. 
Rating:
2.0

Customer did not leave a comment.

jeff O. 
Rating:
5.0

Customer did not leave a comment.

Terrence C. 
Rating:
5.0

Trailer I rented was excellent, we got stuck in a hard rain storm and everything was dry when we unloaded

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Dennis K. 
Rating:
3.0

We were in a emergency situation and they were very helpful. They didn't have what we needed but they found it for us. They called and had the trailer transferred to them. They went with us to go it and had us on our way. Thank you!

Paul A. 
Rating:
3.0

We reserved for pick-up in Waupaca and got a call the day before that we would need to pick up in Clintonville, 45 minutes out of our way. No other trucks were available any closer even though we had made the reservation well over a week in advance. At the time of the reservation we tried places like Appleton and "no trucks were available." Yet Waupaca was available online but apparently shouldn't have been. We reserved two dozen moving blankets and the pick up location did not have any.

Andy B. 
Rating:
3.0

Customer did not leave a comment.

mark F. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
2.0

Customer did not leave a comment.

Linda J. 
Rating:
5.0

Customer did not leave a comment.

bill V. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
2.0

we were suppose to pick the uhaul up at another location, we went to that location and the uhaul we ordered was sent to this location instead. I did express check out and they could not find it. gave me the wrong keys they couldn't find the contract and now my credit card was charged twice.

Gary J. 
Rating:
3.0

ensure that the reserved truck is at the pickup location designated eliminating a hour drive to get and mover the truck to the move site.

Kenneth N. 
Rating:
2.0

Better know how on handling uhaul website and getting what they customer needs.

Amy R. 
No reviews have been submitted for this location.

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