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Paul W
Customer Reviews for Clintonville Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was told I couldn’t return truck, I had no car to get back where they said I had to take it. It was returned early, I was still charged the second day when uhaul representative said I wouldn’t. The return was awful, staff tried to avoid me and should probably make sure the customer isn’t outside in earshot. Total shit show.
ALTA MI’ve gone to this location to drop off twice. The first time I was told to “put the trailer over there” by the man in the office with no other assistance. Thankfully a woman arrived to help. Second time the man came out and was very frustrated about my dropping off the truck. He told me to “take it to one of the other places” but couldn’t tell me where-he meant an entirely different city. He had me talk to his son on the phone and the. A woman came again and told me they’d take care of it. I’ll definitely choose another drop off in the future.
Carrin REver
THOMAS HVery friendly staff, great service.
LAUREEN MGuy was on the phone, but still nice, and took care of business!
LORI KOver charge my checking account twice 105 when I picked up truck and 105 after I dropped it off. And discount didn't go back for less miles charger by 13.64. Hot charged for 100 miles and drove only 82. Now I am out 118.65 dollars
MARK PVery friendly and accommodating.
BONNIE CExcellent
Cory HI was a bit concerned when I came to pick up Uhaul. The note outside door was telling me to call a number, and that they would be onsite shortly. Over all it worked out. The person was polite.
Tara WWhy is there not a trailer back on your trailers?
James BThe problem is greater than this location. We started at Shawano were referred to Bonduel, then to Pulaski, and finally to Clintonville. We were offered and accepted a "free" upgrade but the pricing printed out at a higher rate than the original. We got it fixed but the fact remains that there was an attempt to increase the price. When we made the return we got very good help from the location on Fon du Lac Ave in Germantown---after the customer service rep there worked on our behalf to get an $85 dollar extra charge reversed ---because we were not using the "designated" return site. I had never chosen a return site because Clintonville was unable to assist me in choosing one. I went home and pulled the possible return sites on my computer and texted the choice back to one of your corporate texts to me. My return site at Fon du Lac was about 1 mile from my destination and several miles further to the return site chosen by your company. I was and am really disappointed with the whole experience. The initial contact at Shawano and the final return experience at Fon du lac were were great but all of the stuff in between, including even the "free" upgrade to a larger truck size, was a nightmare.
LAWRENCE WMilin was very nice, efficient, and friendly ! Thank-You!
WILLIAM VGreat Service ,Thank You!
Roger ZThey couldn’t find the key to the vehicle I ordered. I ordered the 19.99 vehicle. The guy said he would upgrade at no charge because they didn’t know where the key was. I see I got charged $117 and then another separate charge of over $30. I only used the vehicle for a couple hours and the miles were less than 50. I have pictures. I will never rent your uhaul again and I expect to be reimbursed for the over charges
JESSICA PAll good. Easy to do business.
James SI have to say my experience went very well. And thank those whom guided me through this. Thank you so much.
Pamela CThe gentleman was friendly and professional. He took the time to explain the vehicle to me and made sure I understood how to maneuver the back door locks. I appreciated the way he was respectful towards me.
GWEN JThey helped me attach the trailer and explained everything well.
Eric SI could not go inside to the desk. I tried to ring the doorbell and no one came. I had to call the motel to get the keys. Unclear instructions to obtain keys.
Shauna CNot clean and language barrier...
Vicky RI can tell you what I'm not happy with is when I return the truck with more fuel in it than when I got it the attendant at the clintonville motel decided he was going to add 2 gallons of gas and say that I was short and charged me $10.51 when I returned the truck with more fuel in it than when I got it and I sent a picture to customer service and I still have not received any response from anyone and today is now Wednesday.
Terence Cstaff at Clintonville Motel were exceptional.
Graham DOffice is dirty and smells damp and musty.
Annette AVery nice friendly people
Mike HOffice smells damp and mildewy.
Annette AI reserved my truck for 8am no one was there. I called the numbers they had no one answered. After 30 minutes a man who look like he just rolled out of bed opens the the door does not even acknowledge I am standing at the front door waiting. I knock ask if he can help with the U-Haul. He said oh ya. But the computer is down and so he didn’t know. Called his boss who he tells me was at a party last night so not sure if he will answer. Keep in mind the last time I got a U-Haul from this location was the weekend before but was unable to get anything done and yet paying for guys to come help and taking off work because the U-Haul broke down twice. Not once but twice. We spent all day waiting on someone to come fix the damn thing this location did nothing to help nor did they care. I will never go back here. The only reason I did was because they had a truck and it was the closest. I will drive two hours versus ever going back to this dump of a place. I can’t believe U-Haul would want there name associated with a place like this.
Lyndsey WBlinkers on trlr were not checked. Right blinker on UHaul trailer was nonfunctional
mark bI reserved a 26 ft truck. The truck was stuck. I hired some guys to help me move. They charged me $1200. Because I had hired them I still had to pay them. I ended up getting the 10ft truck but could only move half of my stuff. I don't have to be out of my place yet so that was good but now I have to pay again to move the other half. The people running that place should know that the trucks have to be parked where they can be moved. They were parked on the grass and the tire sunk in the mud and must have frozen. Totally ridiculouls. Moving is stressful enough without experiences like this.
Vicky BEasy Uncomplicated and Very Accommodating Owners, had a very short notice of needing a Uhaul truck and they had many available Thanks so much to the very friendly owners at this Clintonville Location
tom oThe back of Uhale was dirty but didn’t need to use it just for towing
Jeanne BEverything Seemed Well Maintained+Ready To Go!!! Very Satisfied!!!
Cheryl PGas is B's. I paid for extra gas just to be fined for it. Next time I won't bother if charge happens either way
Megan NWhen I called phone number at clintonville motel pick up location it sounded like they were still sleeping. I was told to just pick out trailer because Noone was there yet to help me. I got trailer hooked up and had to give all information over phone then someone stumbled out of motel to take pictures of license after I had already given my information. I was there at my scheduled pick up time but they were not ready at all. Inside of the trailer was not swept out.
Nathaniel PTrailer had damage to the fender and wiring broken to one of the lights. The worker hooked it to my truck and never checked if any lights worked.
Nicholas CDon't charge someone $8.00 for Safe Tow when it was declined on line when reserved. I was not asked and did not authorize this charge. This is twice now that I've dealt with this site. It has not been a good experience either time. The first time they didn't even hook it up. I had to do it all myself! Not what I expect out of uhaul!
Brian BGreat rates and friendly service! Thank you.
MARIA CReserved a 6x12 trailer, I called 2 hours before pick up time to see if it would be available early or on time. I was told it would be late. No phone call to me to let me know. Told to call customer service, they wanted me to drive an extra 30 miles for a trailer. Ended up with 20 foot truck with zero discount besides $50 which is guaranteed. Took before and after pictures of fuel tank and now they are charging me for fuel, can clearly see I returned with more. Second rental within a month and have additional needs in next month. Really Uhaul do you want business. Penske is looking better.
LEW LClose, convenient and friendly staff.
Randy GZERO help and didn't even check in my equipment which prompted me to have to make 2 phone calls to resolve.
JASON KTell people that actual due date that won’t charge them more money
Sierra MI did not get the furniture pads I had paid for.
Curt ANot happy about having to pay extra when I dropped it off. You really should consider that people need to drive the trucks home from the pick up locations. It’s not my fault that there were none in my home town.
Jennifer HBest service ever!!
SURYAKANT PThis area is a total pig sty scared to even go in there! Guy calls me after dropping off the truck and says. Well theres a crack in the windshield, tire and some missing molding? Well we only put 60 miles on it windshield was cracked when we got in. I don’t know what molding he’s talking about. My mom was be hind us all the way she never noticed a flat tire and the driver sure didn’t notice? Long story short trying to get me to pay for all! I drive by to day bak sitting out there windshield still cracked after he said he have to get it fixed.
Kim VParking the trailer at the Clintonville location was very difficult with no assistance for backing
Bruce L