The embroiling with phone rep/ website , is great if employing customers workflow capacity to provide more reasonable rental rates. That was not my experience at pos endpoint , regarding actual price point. I am willing to provide reach for companies as long as I see value , yet rates have steadily increased with Uhaul above market tandems.
Kendall C
Customer Reviews for Cloud 9Five4
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location does not have the supplies ordered. I had to go to another location for the blankets!!! This is very inconvenient especially at a time when customers obviously have a lot to do. This is not the fault of the location, I suspect, but more of a deficiency of the U-Haul operation.
Donna CThe location did not provide the equipment that was reserved for my U-Haul. They lied and told me I had to pick it up myself at another location. The equipment had already been paid for in my reservation, but they were simply too lazy to assemble it. When I went to the other location, I was told I had to pay again and create a new equipment reservation. I was billed twice for equipment I was supposed to receive initially. The owner of the store cloud 9five4 was not helpful at all. Thankfully U-Haul refunded the fee.
Sergio Tthe U Haul dealer in FLL was located in a headshop selling weed, water pipes and sex toys. They did not have the packing blankets needed, requiring us to go to another seller. Not impressed.
KENNETH MThe agent was very friendly and eager to help. He guided me on the steps needed so he could see the drop off request so he could take the truck. The agent was very helpful.
Ricardo CIt is a gross pot store. There was a lot of confusion during the drop off procedure where the store told us to take the auto transporter to another location. They told us this when we were out of the truck and unhooking it. We did as they asked but then the U-Haul traffic people threatened to charge us thousands and thousands of dollars for dropping it off at the wrong location. She was very rude. She refused to give me her superiors name and finally forwarded my pall to customer service. That person was very kind and was able to solve my problem. We didn’t have to pick the auto transporter up and return it to the site and we were not charged thousands and thousands of dollars either. I would not rent from Cloud 954 again. I did not appreciate the customer service we received from the traffic lady.
PATRICK O