The location did NOT have the equipment as “ready” in the system. Hence, we could not finalize pick up until two hours after we had our reservation. We ended up paying 2 extra hours to our movers (Waiting for us due to the mistake from the pick up location). For the drop off, we turned in the keys in the employee’s hands 1 hour before the drop off time and with 2/3 of the miles used. However, my rental still showed as “active” 2 hours after drop off. No reimbursement neither for using less miles than we paid for. Also, the wifi signal was poor at the location. The app was very slow and not helping much. AVOID this location!!!!
Enrique R
Cloud 9Five4
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Lauderdale, FL 33311
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- 3.0 Average Customer Rating
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I was sent to a marijuana shop that sells sex toys and drug paraphernalia to pick this truck. My 13 year old grandson was with me. And to make matters worse we were in there for about 45 mins because your technology and apps did not work. It took multiple phone calls to get this resolved. Do you not have any standards for who services your trucks. Horrible experience.
Marie R1ST. I asked for 2 clothing boxes and paid which never got. 2ND. I was told at the last moment to pick up the truck at a different location 20miles from me, I had to drive back to my location and at the end UHAUL WANTS TO CHARGE ME 30 MILES EXTRA. 3RD. UHAUL Never sent the 2 man helpers that I had reserve which I don't know if I was charged.
DOMENICO MI rented a van from this U-Haul location and it was one of the worst rental experiences I've ever had. When I picked up the van, the cargo area smelled like something had died in it. There was a foul odor throughout the vehicle, and the back was covered in what appeared to be dried egg, food residue, and other disgusting debris. I was transporting items for charity and had to put cardboard down to protect the donations from being ruined. The attached photos clearly show the condition of the van at pickup. The vehicle was not properly cleaned, inspected, or prepared for a customer. I was told this was the only van available, leaving me with no choice but to take it. To make matters worse, the employees appeared to be outside getting high and showed absolutely no concern when I raised the issue. Customer service was no help either. I called to report the condition and billing problems, yet I was still overcharged. The mileage was not entered correctly, and the return process was a nightmare because the app wasn't working when I dropped off the vehicle. Between the filthy condition of the van, the terrible customer service, the billing discrepancies, and the broken return process, this was completely unacceptable. I have photos documenting the vehicle's condition at pickup and would strongly recommend that customers inspect any vehicle carefully before leaving the lot. Very disappointing experience. I expected far better from U-Haul.
DONNA OChill, no stress vibe.
Osmond G