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Gwen P
Customer Reviews for Clover Basin
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good people
ERNEST VThe whole process was really simple, and I was able to get a van even on a very short notice. Thanks for making it all so convenient.
Bethany CThank you!!!!!
Mary BJason was very professional and represented uhaul very well.
pablo vJason was awesome and got us all set and on our way quickly!
Jacquelyn Zgood equipment at a good price
KEITH BI loved the idea of app check in so we could get our truck before they opened. However, trying to sign in and check in was a NIGHTMARE! It took over an hour and 3 calls to customer services, in which I was told that since I was picking up later than I reserved that was why we were having problems (ie. it should never be the customers fault!)..... My other concern, if moving on Saturday is a HUGE day for customers, why isn't the store open at 7? a 9 am open time seems very inconvenient for customers. While I do love the idea of app check in, all the info should be taken 24 hours ahead of pick up, this would give the customer much less of a headache and make it easier on pick up day
Jennifer AThe customer service agent was very helpful and the service was GREAT. THANK-YOU TIM!!! The Trailer was clean, in good condition and worked well. I was not a fan of the U-haul driver's license app. that required photographing my driver's license and uploading it to a database waiting to be hacked. The app was finicky and required several attempts. I would have preferred the local Clover Basin office making a photocopy. But the service was great and the trailer helped get the job done. All in all a good experience.
Daniel OEasy drop off and receipt came in the email right away.
charles eFriendly service, great attention to the details
Clint DTim was the best! So patient, sweet, incredibly helpful & kind. We ran into some issues & he spent quite a bit of time helping us to work thru them. Highly recommend!
Patrick HNothing, Customer service was fantastic
Jason RExcellent customer service
omar cJason has excellent customer service skills and make the whole experience enjoyable. Thank you so much!
Ruben GThis was a really great experience and would recommend this location to a friend based solely on customer service. It was excellent.
Keith BEmployee took over 30 minutes processing my truck return. Didn't know how to input information in the computer, misplaced the truck key and had to call support to get me a receipt. The employees here need training
Amanda CWas great! Super easy from pickup to drop off.
Jarrod RAfter driving a sum total of under 15 miles I had to add over 5 gallons of gas to top off the tank!! Came across as a sneaky rip off off but didn't have time to complain!
Eben GAppt scheduled 2 weeks in advance for 9 am pickup; no one was there until 9:30 (when the rep's plate says "LOLYGAG," you can't help but laugh at the irony), and the truck wasn't even ready. Truck was in poor condition, including doors that wouldn't shut properly, damaged box, and puking white smoke under power. Truck mileage wasn't right and reported gas tank reading was off. When truck was returned, rep "didn't even know we had a truck out." Everything worked out alright but not the type of experience I expected. Especially when I requested a different pickup location because the one I picked up from couldn't book my appt originally because they couldn't even get into their system (no training). Dropped the ball on this one, U-Haul.
Rebecca HThe manager at this location is always very friendly and helpful, I will always use this location for renting a uhaul, Highly recommended
Yvonne NVery friendly staff and was a quick and easy rental experience.
Tina WThey were very polite and helpful getting me checked out Saturday morning for my 2 day rental and was easy to drop back off on Monday. Nice to have a situation with no complications!!!
Daniel BVery helpful and friendly.
Vincent RFirst location didn't have vehicle, renter hadn't returned on-time. They found a second location with vehicle 5 minutes away. Locations worked well with each other.
Wesley LThe location personnel were not onsite as per their stated hours. They did not answer phone calls nor text messages sent to them. It resulted in me having to make two trips to the facility and taking 1.5 hours to pick up a truck. The internet signal was also horrible. Given how many pictures have to be uploaded to checkout and checkin a truck, it took another 0.5 hour to do that each time. The experience was way too painful and time consuming with no on-site help available (and this was 9:30am on a weekday! ). I ended up having to call U-haul directly for them to help me.
William WCompared to the rental pickup provider, Clover Basin was at least honest in thier business.
WILLIAM MPut the keys in the lock boxes for the night pick ups
keira mPoor customer service and no communication
Raviganesh VI couldn’t ask for more
TERRY HPam waswas extremely friendly and helpful, I very much appreciated doing business with her and I would definitely go there again. She is excellent at customer service and should be recognized for it. Thank you again.
Charles GNothing
Donna MI was charged more than was quoted to me for the trailer, somehow insurance got added. I had to call Uhaul, but they got the charge removed. Not sure who added the $8 insurance that I had already declined when I made the reservation online.
Greg LThe service was outstanding and the equipment was well maintained and ready at my arrival, everything went according to my moving plan. Well done!
Glenn DHours open for emergencies.
Christine KPassenger floorboard was dusty perhaps from a previous customer?
Lori CThe staff were eager to help but very poorly trained. The most basic information (such as what the difference is in the insurances etc). Biggest issue- even though I made 4 calls to confirm everything- order was still screwed up. Set us back by 4 hours which cost us half of our loading crew, which cost us an extra day of trying to get things ready to go. Truck wasn't clean, gas tank was almost empty. Only saving grace is that the girls were both sweet. Owner should get their employees some training and resources. This made our move start horribly.
Kaleigh BCompared to the previous two rentals I've done, one in July & one in November 2021, this was a much more difficult & taxing rental. The mobile check in was not working correctly & the people inside weren't much better.
Michele AKaylee at the front desk was so helpful! She was very professional and always helpful!
MACY CEnded up paying extra for gas as it was leaking but we knew ahead of time
CRYSTAL WGreat experience overall, a smooth move😂
Garrett MThey would only let me rent the uhaul for a round trip and would not allow me to do a one-way trip, so I ended up spending twice as much money on my move and wasting precious time.
Grethe RThe door lock had obviously been cut and was not functional.
AARON AVery friendly! The location felt safe and also felt safe leaving our car there. Other U-Haul locations where we picked up the truck seemed a little shady and did not leave our car there. Would not want my daughters to use those locations.
Valerie CThe wind shield was cracked and the check oil light was on when we picked it up.
MARK AContacting customer service was easy and smooth like butter if there was more stars or give it more stars
WILLIAM SEverything was great!
GeAnne NWe were suppose to turn into next door location and this great guy from Clover Basin came out and helped us by transferring our reservation over and he checked us out with fantastic service. Thank you to wonderful people like him.
John AMy email address was used for this, customer support was un reachable. No conformation email or incorrect email tab in any of the emails. Identity theft risk
ROBERT FI had a flat tire on thsi trailer, As I could not call anyone at 9 o'clock at night to come and fix the flat, and I had to leave first thing in the morning, I dropped the trailer(with the wheel removed to save the tire) at the location I had originally reserved thse trailer at. To my surprise, I was charged the full rental rate, even though I never used the trailer. Shame on you Uhaul!
Clark MAnnalese was fantastic! She is a rare and dedicated employee.
Marc WMy second time here, and the two guys that work at this location are the rudest most racist people I have ever had to deal with. Since the moment I Called to let them know I will arrive 30 minutes later the manager was rude, short and unresponsive. Awkward to say the least. When I showed up, the younger guy was even ruder, no greeting, and told me I couldn't not rent a truck because I had no mask and no confirmed reservation. I finished the process of checking in outside which is no problem at all, but when the younger guy came out he handed me the keys and slammed the door. Did not even point out where the truck was. The older guy came out yelling telling me I'm looking at the wrong truck....well! Some help would be appreciated??? To make matters worse, I heard him mumbling racial slurs. THE N WORD TO BE EXACT. I'm a vlogger and all this was caught on 4k camera. What a shame!!!!
Jillali EThe agent that checked out the truck to us was rude & unfriendly
ELIZABETH CN/A
Skylar CThe original location we made the reservation with didn't have our rental. We were sent across town to pick up the van at Clover Basin. This second location was very friendly, easy to work with, and the location and rental were both very clean. We will make a reservation with this location in the future.
SHANDELL CHorrible rental. Had trailer rented one way for a week, showed up outside my pickup time. Uhaul rented my trailer to someone else without telling me, I showed up to grab and was told to leave it. Traffic scheduled a new pick up for the next day a half hour farther away and when I showed up told me I stole the trailer from the night before and was on a do not call list. Hassle to even rent
HILTON JNo problem. Trailer was at a different location but close people were nice and neet..thank you.
Patrick MBetter equipment, tie downs missing, door opens poorly
Michael MThe staffer was nice and helpful but the U-Haul was very dirty at pick up.
JULIO DThe service was great!! I had a fluid situation that was changing my needs, they worked with me and made suggestion that helped take care of what I needed to her I needed. I Highly recommend Clover Basin Storage.
jack w