I was charged for gas despite bringing it back exactly as it left and was told it was my fault. I have pictures of both before and after. Lance was rude and combative over the phone trying to resolve this issue, stating that "he was not U-haul". on top of all that, the trucks are very poorly maintained - the truck I got was unpredictable when driving, smelled like there were some dead mice inside and had clearly not been cleaned in a while. Terrible customer service to boot. Lance should not be allowed to run a U-haul, he is defacing the brand.HENRY H.
Moving Truck Rental in Longmont, CO at Clover Basin Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Longmont, CO 80503
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Wash the bugs off of the windshield before renting truck out.Carl H.
Let the customer know that additional verifications are necessary. This took me by surprise and added 20 minutes to my checkout. Not happy! The truck and the facility were, however, excellent.Larry W.
The service was great!MANUEL F.
You overcharged me by adding dollies that I didn't receive and then made it a huge hassle to try and get my money back. I had to wait an hour on the phone and now things are up in the air while Uhaul goes through a unnecessarily complicated claim process to give me back the overcharge. I am not impressed and will certainly not speak favorably about uhaul to others:(. 720-376-3449. Call me if you want to make up for this bad experienceBRYAN C.
Customer service was perfect. Informative, direct, quickly executed with my needs in mind. The guys I delt with were understanding that I was in need of a work truck that could pull my equipment with my own trailer that day and executed my rental and return as easy as as it gets. I did some of the check in on line. Highly recommend that. My experience: Stop pick up and sign... Check vehicle. Drive away. Do my thing for 100 miles at 70 cents a mile. Show up the next day for return........... Yep, that's it.Keith K.
electronic check in was not easy. lot's of steps. finally got through it then had to wait 30 MIN until we were approved and could get our key code! whole process took 45min. other than that, it was fine. Truck was great.Bernard E.
I booked my rental on 2/28/21 for 5/13/21. The day I was going to pick it up, Uhaul said they actually rented the truck I need to someone else. The next closest truck was 50 miles away so they scheduled me to pick it up, but failed to mention they also doubled my price for the reservation since it changed. Making me pay the price for your inability to schedule correctly is poor business. I recommend inconveniencing a loved one to help you move before ever using this company.GAGE A.
Your 24/7 checkin does not work. I still needed to get help from the front deskLindsay A.
Terrible service. Inaccurate pick up time. He was pushing for insurance even though I denied and automatically added insurance protection. I picked up at 10 am and he wanted a return by 9:30am. I wanted to return a day earlier but he didn't allow me. It seems like he just doesn't want me to give refund for a day.Vishrut S.
it had good lighting for dropping off late at night, which is helpfulToby E.
Please make sure you tell your next customer about the $20 convenience fee, if you return equipment after hours. Not mentioning that alone, even after a conversation about after hours returns, is underhanded. Especially, when you do go over other upcharges, such as insurance.Vinod V.
Easy pick up/check in online and easy after hours drop off!Naomi V.
Professional, friendly service. Also, office was immaculately clean and welcoming. Very pleasant experience.John D.
Excellent service - thanks!Craig J.
Courteous accommodating and convenientDanielle S.
Everything was great!!!Danielle S.
The Asst. Mngr., Christian, was very nice and helpful, as well as understanding of my time crunch and frustration with attempts to use the Nelson Road (had moved in last two weeks, unknown to me or anyone at Uhaul it seems) and Eagles Nest locations.Joseph M.
clean the vans out before the next person uses it.Calvin F.
I dispute fuel and after hours charge as the gas was a little more than expected and I sent location from my device. The truck was not even due until the next day. Last time I rented I was charged a cleaning fee that shouldn't have happened either.Wynell W.
After hours drop off fee for a car trailer are you kidding me!? I dropped it off early two days prior to due date because the location didn't open until noon. Was it hard to move the train into you gated yard!!! I have dropped off other equipment at different location when they weren't open and never rcvd a charge - this was not stated clearly in anything I saw that there would be a charge for dropping off early.Chris F.
3 empty water bottles and ash in the ashtray the cup holders had grime too.Ethan D.
Renting the U-Haul truck was so easy, and I was able to get it with little notice. Eric was enjoyable to work with setting up the rental. For me personally, the location for pick up was perfect.LORRAINE H.
Eric at Longmont U-Haul was GREAT! I was concerned that although I had requested a 5x8 trailer that it would not be available. He kept me informed - actually returned my calls and modified my reservations to help me with my move. Great help when I arrived with testing and hook up. Highly recommended. My only concern was that what I needed would not be available but it worked out well.Stephen H.
Great service picking up!Daniel H.