Customer Reviews for Clover Basin Self Storage
(U-Haul Neighborhood Dealer)

248 reviews

3002 Nelson Rd   Longmont, CO 80503

(303) 532-4520

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(303) 532-4520

3002 Nelson Rd
Longmont, CO 80503

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
4.0

First location didn't have vehicle, renter hadn't returned on-time. They found a second location with vehicle 5 minutes away. Locations worked well with each other.

Wesley L. 
Rating:
1.0

The location personnel were not onsite as per their stated hours. They did not answer phone calls nor text messages sent to them. It resulted in me having to make two trips to the facility and taking 1.5 hours to pick up a truck. The internet signal was also horrible. Given how many pictures have to be uploaded to checkout and checkin a truck, it took another 0.5 hour to do that each time. The experience was way too painful and time consuming with no on-site help available (and this was 9:30am on a weekday! ). I ended up having to call U-haul directly for them to help me.

William W. 
Rating:
5.0

Compared to the rental pickup provider, Clover Basin was at least honest in thier business.

WILLIAM M. 
Rating:
1.0

Put the keys in the lock boxes for the night pick ups

keira M. 
Rating:
1.0

Poor customer service and no communication

Raviganesh V. 
Rating:
5.0

Customer did not leave a comment.

Jinpil K. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

I couldn't ask for more

TERRY H. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

Desiree M. 
Rating:
5.0

Pam waswas extremely friendly and helpful, I very much appreciated doing business with her and I would definitely go there again. She is excellent at customer service and should be recognized for it. Thank you again.

Charles G. 
Rating:
5.0

Nothing

Donna M. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

Customer did not leave a comment.

Mariana H. 
Rating:
5.0

I was charged more than was quoted to me for the trailer, somehow insurance got added. I had to call Uhaul, but they got the charge removed. Not sure who added the $8 insurance that I had already declined when I made the reservation online.

Greg L. 
Rating:
5.0

Customer did not leave a comment.

Sharon H. 
Rating:
5.0

The service was outstanding and the equipment was well maintained and ready at my arrival, everything went according to my moving plan. Well done!

Glenn D. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Hours open for emergencies.

Christine K. 
Rating:
5.0

Passenger floorboard was dusty perhaps from a previous customer?

Lori C. 
Rating:
2.0

The staff were eager to help but very poorly trained. The most basic information (such as what the difference is in the insurances etc). Biggest issue- even though I made 4 calls to confirm everything- order was still screwed up. Set us back by 4 hours which cost us half of our loading crew, which cost us an extra day of trying to get things ready to go. Truck wasn't clean, gas tank was almost empty. Only saving grace is that the girls were both sweet. Owner should get their employees some training and resources. This made our move start horribly.

Kaleigh B. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
3.0

Compared to the previous two rentals I've done, one in July & one in November 2021, this was a much more difficult & taxing rental. The mobile check in was not working correctly & the people inside weren't much better.

Michele A. 
Rating:
5.0

Kaylee at the front desk was so helpful! She was very professional and always helpful!

MACY C. 
Rating:
5.0

Ended up paying extra for gas as it was leaking but we knew ahead of time

CRYSTAL W. 
Rating:
5.0

Great experience overall, a smooth move😂

Garrett M. 
Rating:
2.0

They would only let me rent the uhaul for a round trip and would not allow me to do a one-way trip, so I ended up spending twice as much money on my move and wasting precious time.

Grethe R. 
Rating:
5.0

Customer did not leave a comment.

LINCOLN P. 
Rating:
1.0

The door lock had obviously been cut and was not functional.

AARON A. 
Rating:
5.0

Very friendly! The location felt safe and also felt safe leaving our car there. Other U-Haul locations where we picked up the truck seemed a little shady and did not leave our car there. Would not want my daughters to use those locations.

Valerie C. 
Rating:
5.0

The wind shield was cracked and the check oil light was on when we picked it up.

MARK A. 
Rating:
5.0

Contacting customer service was easy and smooth like butter if there was more stars or give it more stars

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Casey B. 
Rating:
4.0

Everything was great!

GeAnne N. 
Rating:
5.0

We were suppose to turn into next door location and this great guy from Clover Basin came out and helped us by transferring our reservation over and he checked us out with fantastic service. Thank you to wonderful people like him.

John A. 
Rating:
1.0

My email address was used for this, customer support was un reachable. No conformation email or incorrect email tab in any of the emails. Identity theft risk

ROBERT F. 
Rating:
1.0

I had a flat tire on thsi trailer, As I could not call anyone at 9 o'clock at night to come and fix the flat, and I had to leave first thing in the morning, I dropped the trailer(with the wheel removed to save the tire) at the location I had originally reserved thse trailer at. To my surprise, I was charged the full rental rate, even though I never used the trailer. Shame on you Uhaul!

Clark M. 
Rating:
1.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Annalese was fantastic! She is a rare and dedicated employee.

Marc W. 
Rating:
1.0

Customer did not leave a comment.

Colton H. 
Rating:
1.0

My second time here, and the two guys that work at this location are the rudest most racist people I have ever had to deal with. Since the moment I Called to let them know I will arrive 30 minutes later the manager was rude, short and unresponsive. Awkward to say the least. When I showed up, the younger guy was even ruder, no greeting, and told me I couldn't not rent a truck because I had no mask and no confirmed reservation. I finished the process of checking in outside which is no problem at all, but when the younger guy came out he handed me the keys and slammed the door. Did not even point out where the truck was. The older guy came out yelling telling me I'm looking at the wrong truck....well! Some help would be appreciated??? To make matters worse, I heard him mumbling racial slurs. THE N WORD TO BE EXACT. I'm a vlogger and all this was caught on 4k camera. What a shame!!!!

Jillali E. 
Rating:
3.0

The agent that checked out the truck to us was rude & unfriendly

ELIZABETH C. 
Rating:
4.0

N/A

Skylar C. 
Rating:
5.0

The original location we made the reservation with didn't have our rental. We were sent across town to pick up the van at Clover Basin. This second location was very friendly, easy to work with, and the location and rental were both very clean. We will make a reservation with this location in the future.

SHANDELL C. 
Rating:
5.0

Customer did not leave a comment.

Lawrence O. 
Rating:
5.0

Customer did not leave a comment.

KURT F. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

GIANNA P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
2.0

Horrible rental. Had trailer rented one way for a week, showed up outside my pickup time. Uhaul rented my trailer to someone else without telling me, I showed up to grab and was told to leave it. Traffic scheduled a new pick up for the next day a half hour farther away and when I showed up told me I stole the trailer from the night before and was on a do not call list. Hassle to even rent

HILTON J. 
Rating:
5.0

Customer did not leave a comment.

George F. 
Rating:
4.0

No problem. Trailer was at a different location but close people were nice and neet..thank you.

Patrick M. 
Rating:
4.0

Better equipment, tie downs missing, door opens poorly

Michael M. 
Rating:
4.0

The staffer was nice and helpful but the U-Haul was very dirty at pick up.

JULIO D. 
Rating:
5.0

The service was great!! I had a fluid situation that was changing my needs, they worked with me and made suggestion that helped take care of what I needed to her I needed. I Highly recommend Clover Basin Storage.

jack W. 
Rating:
5.0

Customer did not leave a comment.

JASON W. 
Rating:
4.0

The storage unit was sufficient for my needs. The size was perfect, the accessibility was entirely too convenient, and the price was comparable to nearby units. However, they did raise the price twice while I was a customer there (for approximately one year). That was a huge bummer. I feel like I should have the price that I signed the contract at. The guy in the front desk is a little abrasive but I hardly interacted with him.

Kristina H. 
Rating:
3.0

When we went to drop off the equipment, the staff was not there, though the hours on the website said 12-4pm. When we went back again, he was there (was out back helping someone else the first time - only one employee perhaps could have a bell/text intercoms situation where the staff can be notified that a client is there.)

SONYA M. 
Rating:
3.0

The I reserved a 15' truck I got a 14' foot truck that was very old and worn, the vehicle run terrible and the front end wandered all over the road. The head lights where useless on dims.

BRETT C. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

The representative on duty was one if the nicest people I've ever had the pleasure of doing business with. Thank you!

MICHAEL M. 
Rating:
4.0

Clean/sweep the equipment, replace missing and broken parts

Matthew H. 
Rating:
1.0

Customer did not leave a comment.

Jaine Q. 
Rating:
4.0

The location on Main St was LOUSY, WOULD NOT TAKE THE DOLLY. THEY SHOULD BE DISENFRANCHISED. SENT ME TO THE ONE UP THE STREET THAT WOULD ALSO NOT TAKE IT STATING THE OTHER GUY DOES IT ALL THE TIME-HE ONLY WANTS TRUCKS. I SHOULD GET MONEY BACK! DISGRACEFUL

michael L. 
Rating:
4.0

Twice we have found the door locked during posted business hours. Other than that frustration all else was great.

ROBERT L. 
Rating:
5.0

Super friendly and efficient!

Madeleine A. 
Rating:
4.0

It was fast and easy. :)

ELLEN S. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

This location and employees were excellent. I was not happy to want a van and the online response was "not available but it really was. By the time I arrived at the facility and saw the van, it had been rented during the interim. That's U-Hauls software. Not the fault of this facility or staff. After all information has been completed once, U-Haul should have a system of repeat business without going in to the office. I usually want a vehicle at 5:00-6:00 am. The offices do not open until 8:00, 9:00 or Sunday noon.

MARGIE G. 
Rating:
5.0

It was an issue for us to have our drop off location changed from Boulder to Longmont. That was customer unfriendly as unappreciated. Also, the only other negative was that the truck had only 1 working cup holder. That was difficult on a cross country relocation.

Jeremy O. 
Rating:
4.0

The location was fine however my reservation was moved from Main St. to this location which was a further. In addition, my time was cut from 6 hours to 3. Thankfully Chris was awesome and made sure we were taken care of. However, I was not informed to refuel the truck prior to returning so ended up costing me $26 I didn't expect.

KAYLYNN C. 
Rating:
5.0

Customer did not leave a comment.

NANCY H. 
Rating:
5.0

The staff was fabulous, and the process was smooth at pickup and drop off. Christian was wonderful!

Robyn K. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Super helpful/ super nice! Great variety!

RYAN B. 
Rating:
5.0

There was an error in our rental very frustrating. We were sent to a couple of locations to try to find the vehicle we needed. Upon encountering Christian all our angst vanished. He was positive upbeat and made us feel like family. I have moved cross-country with U-Haul literally dozens of times and this is the first time I actually felt like the U-Haul agent genuinely cared. My wife and I both wanted to stop and bring Christian a pizza because we thought he was so terrific but we thought under the current pandemic circumstances that might not be okay. Due to Christian U-Haul has my continuing business

SCOTT A. 
Rating:
3.0

The brake lights were broken, I am extremely unhappy with this experience. I was in extreme danger.

Skylar D. 
Rating:
4.0

Customer did not leave a comment.

KATHERINE K. 
Rating:
5.0

They were very helpful and answered all our questions.

GARY H. 
Rating:
5.0

Customer did not leave a comment.

Tamsan V. 
Rating:
5.0

Customer did not leave a comment.

Andrius U. 
Rating:
5.0

Customer did not leave a comment.

Keren L. 
Rating:
1.0

I HAD A HORRIBLE EXPERIENCE YESTERDAY. i went to Uhaul North Broadway yesterday to pick my truck up.I was told that my reservation was changed to some other location in Longmont which was an additional 14-mile one-way trip. The town was very far and remote.I had to drive up the uhaul from Longmont to my new moving place . Not only I was charged an additional price for all the miles and i had to refuel the gas for the same. First of all my reservation was changed without my authorization no one had the right to do that.i would request you to look at my case immediately and reimburse the additional mile of 28 which was charged unnecessarily.

Sumukh L. 
Rating:
3.0

I had issues with the equipment. I rented a 5x9 trailer and found out it was not quite 5 feet wide. it was only 4 feet. So it didn't work at all.

DAVID A. 
Rating:
4.0

Customer did not leave a comment.

jack A. 
Rating:
5.0

Customer did not leave a comment.

brooks R. 
Rating:
5.0

Customer did not leave a comment.

Dave M. 
Rating:
5.0

Customer did not leave a comment.

Peter R. 
Rating:
5.0

Customer did not leave a comment.

ERIC C. 
Rating:
4.0

Customer did not leave a comment.

Blayde M. 
Rating:
5.0

Very well maintained vehicle and customer service was great!

MANUEL F. 
Rating:
5.0

Great experience ...

RICHARD JAMES C. 
Rating:
4.0

I was pleasantly surprised by my uhaul experience....the 17' truck I used had roughly 129,000 miles on it but it performed well and I made a 380 mile round trip flawlessly....I appreciate that the truck was apparently maintained regularly

RONALD K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD JAMES C. 
Rating:
5.0

Outstanding mission 😊

John A. 
Rating:
5.0

Customer did not leave a comment.

HAROLD SEVERIN S. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

This is the best U-haul location I've ever used, and I've rented many different types/sizes of trucks and vans from U-haul over the course of many, many years. The staff here are knowledgeable and friendly, and really go above and beyond to help you have the best experience that you can. There are many U-haul locations in Longmont but this is my go-to spot.

James S. 
No reviews have been submitted for this location.

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