Customer Reviews for Clover Leaf Market
(U-Haul Neighborhood Dealer)

Rating:

1.0

Pickup location charged me full price AFTER booking online and being told you would lower price by $250 if I returned to a different location 30 miles from my home. Drop off location is a storage building with a locked gate and no employee. Then Uhaul app says if you leave it anywhere other than designated location you will be charged extra. But you did not tell me the drop off location does not open until 8 am so I was left with no choice but to leave it on other side of locked gate. Terrible experience

Rating:

1.0

He was extremely rude to me. Furthermore although I showed him my photos of mileage of the truck when I picked up and when I returned it to him which was only 8 miles difference (meaning I drove it 8 miles), he charged me for 20 miles of driving later. That’s insane and no way to understand. I will call customer service to get back the money for 12 miles. That was disgusting experience!!!

Rating:

5.0

Very personable and helpful.

Rating:

5.0

Nice guys at the stire

Rating:

3.0

Car has transmission issues

Rating:

2.0

First problem . . I reserved a dolly on the web site, which I needed but they did not have one. Next, the truck was not there when I arrived to pick it up, so I had to wait almost an hour until it was ready for me to take it.

Rating:

3.0

driver's side mirror not adjustable - needs to be !

Rating:

4.0

I requested a Van to move personal items. The reservation specialist assured me that the van was available. When I arrived, the facility didn't have a Van.

Rating:

5.0

Great service, thank you

Rating:

4.0

I think it was awesome, clean vehicle and excellent customer service. Thank you Uhaul.

Rating:

3.0

Staff not very friendly.

Rating:

1.0

Customer service from workers who took my keys was horrible. Instead of checking gas level or mileage was at right amount the guy just said “yeah I’ll take care of it later don’t worry ”, after I had asked for a receipt of some sort for my personal reference. At the end he got confrontational because I looked upset due to the way he was talking to me. Am I supposed to look thrilled to receive bad customer service? Probably not. I wouldn’t recommend this drop off even if I got paid for it.

Rating:

1.0

Check in process was horrible here. The guy who handles it wasn’t even there. He was out playing soccer. The poor cashier didn’t know what to do and they were yelling on the phone at each other. Then when I finally spoke to him over the phone he was rude. Sebastian is the name?

Rating:

5.0

Drop-off was easy. Close to airport for flight home.

Rating:

2.0

The truck came with 1/4 of it full of the prior moves' leftovers including a dining room set, luggage, and several boxes of misc items including fly-ridden food leftovers. When I called to complain no discount was offered for the inconvenience.

Rating:

1.0

I had by far one of the worst rental experiences of my life at Clover Leaf Market. I was allowed to select Clover Leaf Market as a drop off location & complete the online drop off at the time of return only to find that this location does not allow after hours returns. I spoke with a U-Haul rep who instructed me to return the key the following day,. The next day I intended to return the key at a time that was convenient as I was still in the process of moving. However, an employee of this location accosted me via text/phone & attempted to pressure me into returning the key despite prior conversation with U-Haul stating I could return the key at any time. As tensions rose the employee stated "F*ck you. I have your credit card." To make matters worse, when I visited the location to the return the key, the employee & I exchanged words at which point he threatened me by saying "I have your information." I have never had a worse customer service experience. Do not give this location your business.

Rating:

1.0

The truck I was given was subpar. They gave us the worst truck available. I did not even have a utility ramp to load my things. I could feel the transmission strain while shifting as I drove the truck on the freeway. I am qualified to say this because I am an advanced level auto mechanic ceritfied smog technician qualified to test inspect and repair all vehicles in California.The attendant seemed put off like he had an issue with American Black. I witnessed his superb customer service skills when dealing with the white customers who came into the store. I guess so since he is arab he has issues with Black Americans. arabs had slaves and still do but this USA. That does not excuse his customer service towards me.. He was very rude and was late. I had a pickup time of 8:00am. He came in about 8:03 am. Time is money. This is unacceptable as we will no longer take a back seat to anyone. I feel I was overcharged on the mileage and I will not recommend this location to anyone.

Rating:

2.0

Website let me book for 12am return. Went to pickup location and was told I could not return between 10pm and 8am. Some of the tires in uhaul also needed air.

Rating:

5.0

Great customer service.

Rating:

5.0

Store was extremely helpful. Greatly appreciated the flexibility and “can do” attitude. Would highly recommend this location due to the employee who helped me.

Rating:

5.0

The store had everything. It was located in a gas station/neighborhood market. Silver was very efficient and helpful at pick up and drop off. I plan on using them soon.

Rating:

5.0

Stellar service.

Rating:

5.0

I will always use Selver. He is the best.

Rating:

5.0

After I did not get my first truck, Selver was an angel. He was so helpful. He helped quickly.

Rating:

1.0

The location tried to charge me 50usd for gasoline, even if I refueled the vehicle myself

Rating:

3.0

Truck was dirty

Rating:

3.0

The mirror on the passenger side. Driving at night from San Diego to Vegas was extremely dangerous

Rating:

5.0

Quick and easy process. And helpful staff. Thank you.

Rating:

1.0

I was charged a deposit twice and my total still has not been updated. I tried to call becausw I was charged for equipment that wasn’t provided to me and the 1-800 number was not working. I sent an email and have not received a response

Rating:

5.0

Cloverleaf was not the original place we were to drop off the truck. The first location was the SD Auto at 6th and Hawthrowne (new location; provided location was 5th and Grape). We tried to call without success when we could not find him. Finally we contacted your online folks and Stephanie was awesome. She called the dealer three times before she got through and got us the new location. We arrived at the new location 7 minutes before closing (would have been sooner if we had the correct address), but he was already closed even though Stephanie told him we were coming and reason for delay. We called your online folks again and we were rescheduled to the Cloverleaf who was super. I fully understand why the original site has such a poor rating. He should be dropped from your list of dealers. The rest of your team was absolutely outstanding and did everything they could for us. We greatly appreciate all that they did as did your rep at the Cloverleaf. He took care of us quickly and was very supportive.

Rating:

3.0

none

Rating:

5.0

Quick and easy pick up. The staff at this location used their mobile phone to check me in. Only needed the truck for a short time. Clover Leaf is also a gas station which made it very convenient to replace the gas in the truck. Very friendly people.

Rating:

1.0

Super easy. Guy at Clover was great. Nice, quick friendly. I'll def come back here. Truck was clean and ready to go.

Rating:

1.0

Very rude agent who doesn't speak! Wanted to force me to buy gas from him. Grabbed my hand to take the key from me by force when I returned the truck. Made hate comments about my religion. No key dropbox outside. Made me feel very unsafe. I had to talk to the regional manager in order to safely return the key. This is by far the worst U-Haul experience I've ever had!

Rating:

4.0

Original drop off location closed earlier than advertised. Really appreciate this alternate location’s assistance. This is with consideration the1-800 Uhaul number had a 30-minute wait time

Rating:

3.0

Train the attendant on how to speak to customer. attendant message me past midnight about the vehicle. He was also rude when addressing me. truck was returned clean and with gas and he charged me cleaning fee. Truck was parked on Clover market property in front of the store and not on the street as there was no street parking that late at night. Owner did not specify NOT to park it on property once it was returned. I SAVED THE RUDE TEXTS HE SENT ME. HE IS AN ABSOLUTE PIG.

Rating:

5.0

The door insulation was poor so a lot of road noise in the cabin

Rating:

5.0

Super easy pick up. Friendly and helpful staff

Rating:

4.0

Flagging this was not original pickup location. Original location had no one there. Had to uber to a different location, further away, during peak time to get here. Clover leaf was a good location - but pickup experience from UHaul perspective was poor

Rating:

4.0

Truck had a parking ticket upon pickup and mobile pickup took 15+ minutes.

Rating:

1.0

Not recommended, Unprofessional staff.

Rating:

4.0

There was a moldy burrito in the cab of the truck when I got it. It took me hours to find but the smell was there from the moment I got the keys.

Rating:

1.0

Truck Pick up process took over 45mins

Rating:

5.0

Fix the AC in the truck. It was a very hot day and the AC didn't work

Rating:

1.0

Actual uhaul agent was not there. Got the uhaul from a rude man who owns the mart

Rating:

3.0

They charged me a 14$ charge for a "safe move" which I declined on original booking. I just found that deceitful.

Rating:

3.0

The gentlemen at the counter didn't seem to understand what I was doing. I left the keys and several hours later I received an email confirmation of drop off.

Rating:

5.0

Customer service was outstanding above and beyond the gentleman who checked me in was so helpful and kind after a long hard day just wonderful 10 stars 20 stars!

Rating:

1.0

Very dirty, someone leave wood pallets inside and was difficult to move my stuff.

Rating:

5.0

Everything was very easy and personnel at the location were extremely helpful.

Rating:

5.0

The staff was quick and friendly. I didn't reserve a day before and just walked in. They advised me to fill it out online and I did so on my phone - which was pretty simple and easy - they helped me out tremendously.

Rating:

1.0

the self check-in did not work at all. I arrived and had to re-enter all of my information - and was asked to upload my contract, which U-haul already had. Then the equipment that I asked for was not ready and the shop owner had to go looking for the furniture dolly and furniture pads. Finally - I had to spend 10 minutes taking pictures and documenting the status of the truck. Had I rented from a standard U-Haul location - I would have just given my license and credit card and been out the door. I would not recommend this location or this process to anyone - it took 30 minutes.

Rating:

3.0

The gas looked like it had a little over half tank because it was parked on a decline and went I drove it it was 1/8 under half. Not a big deal for people but the amount of money to fill a uhaul vehicle ain’t cheap.

Rating:

5.0

Fuel tank was empty. I was creditited for the fuel I put in, but wasn't used.

Rating:

2.0

It’s not this location or the employees. ITS ACTUALLY UHAUL THAT NEEDS TO GET ITS SHIT TOGETHER. You need to have a conversation with this location and GET THEIR OPENING HOURS RIGHT!! I paid for a 6:30am reservation- they don’t open till 7am!! AND THEN THE UHAUL 24/7 reservation I had wouldn’t let me check in till 8AM????!!!! What the f*!!!! Luckily, the gal overrided the uhaul huge time mistake and we could check out our uhaul at 7am. BUT STILL WE LOST 30mins and then an extra 15 minutes of our reservation FIXING UHAULS MESS!!!