Customer Reviews for Coal Grove Pharmacy
(U-Haul Neighborhood Dealer)

Rating:

3.0

Location is not a clear drop-off location and I almost drove by. The lockbox was not locked and anyone could have opened it and stolen the truck.

Rating:

1.0

10 ft Uhaul truck was stuck in the mud across the street from the pharmacy (pick up location). I had to wait one hour for it to be pulled out. Inside of truck was very dirty with many cans and bottles on floor. Mud on drivers side floor.

Rating:

1.0

Have on had what they order to be picked up , much better custermer service , as nd not a smart ass behind a counter

Rating:

2.0

We drop off on a Saturday and this location was not open.

Rating:

1.0

Not sure who screwed up if uhaul or pharmacy but they gave away my truck! Had to wait an hour and half for the person to return it then the gas wasn’t what they said it was. Complained to uhaul about all this they gave me a discount but to me it wasn’t enough. Waiting on this uhaul put me behind in loading everything up and worked into the dark doing so...Very disappointed with uhaul

Rating:

1.0

I was overcharged what the rate I was given on line when I reserved the truck and was supposed to come with a appliance dolly but didn’t and no one around had one available.

Rating:

2.0

Renting from a small pharmacy isn’t a good idea. Issues with check-in. Got blocked in by pharmacy customer. Not a good area to pull out in. My actual address wasn’t used to assign a drop off location close to my home.

Rating:

4.0

There was an error in the start mileage on the truck we rented. They handled it efficiently and professionally.

Rating:

1.0

It took 1 1/2 to get the uhaul because no one knew what they were doing. They had to call someone to help and then they tried to change me more than they should. Over all not a good experience.

Rating:

2.0

Happy with truck, the counter people were super nice, however the lady really struggled with the computer. It was very obvious she had no training on the rental application program. After about an hour I had the contract and was on my way. Truck worked great, was clean, and did not have any issues there, UHaul website worked great as well, with making reservations. I would use UHaul again for my next move.

Rating:

5.0

I had an issue with the times they were open but Coal Grove location worked with me and i turned my truck in when i was able to do it. They were very nice about it. Really easy drop off location.

Rating:

1.0

The girl at the counter couldn't print us a receipt and it took half an hour for her to try and take care of us.

Rating:

1.0

it took almost an hour to check out the truck and the 2 girls did not seem to know what they were doing