Customer Reviews for Coastal Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Coastal Self Storage

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Alexandria C.
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The mileage and checking it with the contract was never discussed. On the page the only thing brought up was how much gas should be in it. I signed the “contract” not aware of that and when I got to the drop off location they said I went over by 30 miles. Which was not the case. The mileage was either not update or recorded properly. I ended up paying for the extra 30 miles because I felt I had no choice.

Edgar M.
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The "19.95" pricing has always been misleading.

THOMAS U.
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Customer did not leave a comment.

Paul S.
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The gentleman who was at the pickup location on the day I picked the truck up was very helpful and had everything organized and ready to go. The truck was clean and sanitized and he pointed out a few key features on the truck I rented. It was a smooth transaction and I would use this location again.

BENTE H.
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1: allow return at the place originally scheduled 2: when that is not possible let the alternative place know about the return. I had to make calls to even have them accept the truck. In addition I was charged for an extra day because my return was not registered.

Sean R.
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Customer did not leave a comment.

Joseph B.
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Arthur was a great help and very professional. I appreciate his service to our country as well as he shared with me his service in the U. S. Navy.

ANDREA R.
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Alot happened, ended up charges 2 times, by 2 different Uhaul locations. It was a hot mess. But, through it all everyone remained proficient, professional and courteous. Corporate Uhaul computer systems is at fault, not the particular locations.

Bruce G.
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Phenomenal customer service, the gentleman in Westport are very accommodating very nice made it very easy for us. Will definitely recommend friends and family to go there if they need a rental vehicle.

Michael M.
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Knowledgeable staff, clean equipment, easy pick-up process! Thank you.

Michael S.
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Customer did not leave a comment.

Joshua K.
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Tracy P.
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Charlotte M.
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Mike D.
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Your representative there was helpful. Your computer information about the Honda Civic 2 door Fitting on the Dolly.. Is wrong The car does not fit unless you want to damage it.

robert L.
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Not very professional no customer satisfaction is not complete my processing stayed he had another customer coming in would not recommend uhaul to any of my associates or friends information providing from the initial reservation attendate was wrong in price did not state the total amount required .

darlene L.
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Customer did not leave a comment.

Mary L.
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stephen H.
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jim D.
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Debbie M.
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Bob A.
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The staff were efficient and friendly.

Michael A.
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CHRIS H.
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Truck was brand new. Service rep was great and very personable. Awesome experience

Samuel T.
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I better explanation of charges. I put down deposit for reservation of a truck and picking up truck paid for the actual rental period of 24 hours. The clerk didn't answer my question about if deposit was being applied against the rental charge. Not sure they knew answer. I checked my credit card account later the reservation charge had been taken off. It was confusing at the time. My final bill also made it clear reservation charge was not applied to rental. Better explanation of Renata charges would help.

Eva D.
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Customer did not leave a comment.

Rebecca C.
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William R.
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Donald B M.
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Sue C.
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Do yourself a favor and check yourself in via online If you can get internet service there, or try and go during office hours. They charged me for fuel I didnt use. I made very sure the fuel was accurate upon return. I took a picture of the fuel gauge before I left just in case and I am disputing it.

Todd S.
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Customer did not leave a comment.

John R.
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Larger selection of vehicles & equipment.

James G.
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Good guys at the Westport location!

Douglas M.
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The gentleman that was working on May 7th was very helpful. He also went out of his way to clean up the truck from the last renters for us. Very nice man.

Ed A.
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Customer did not leave a comment.

Chris H.
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Customer did not leave a comment.

Noemia C.
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Customer did not leave a comment.

David D.
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Some trash on passenger side compartment

JEFF M.
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Software for self return sucked and I had to just drop keys on box and lock up truck I got my final bill I don't even have a break down of charges because of uhaul not explaining or telling me it was all paper less and I ran late for my other moving job annoyed since my customer I was moving I had to give them 100 off job due to running late since uhauls software for self return didn't work and had to speak to 3 reps and it took me an hour Next time I'll go with Penske or budget I told rep when I was returning uhaul the self service app works they said yes that was a lie Just need to find a company that won't make me run late I would like to talk to a the uhaul general manager about this please email or call my cell 617 302 1154 Thanks Jeff mullins

Tom S.
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none as this time. An important move truck worked perfect

jeannine C.
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Friendly location, clean truck and cheap rental I would recommend it to new customers

Heidi P.
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Note: the parking area is small

Jennifer A.
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These guys were awesome and very helpful

Jennifer L.
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Customer did not leave a comment.

Barry B.
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Customer did not leave a comment.

joann C.
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Gerard B.
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Have both computers up and running to avoid backups and waiting in line for a half hour.

michael B.
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NO TRUCK AND NO KEY IN LOCK BOX UPON ARRIVAL... After confirming with Brian at that location the day before..

Raymond T.
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Could use more tie down fasteners in general which I've found to be a U-haul equipment problem in general.

Patty F.
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The only srcew up was the truck was subpost to be a bigger truck to empty 2 two bedroom home.and I received a smaller Uhaul . Not Cosastal Self fault. The were very understanding and Helpful.

mike W.
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My main complaint is I was told one price and then when I went to purchase the rental I was told I'm not there which was $400 more than it has a patent $700 was out rages but going from Westport mass to Maine I don't know how you are and justify this plus gas

Elaine W.
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All went smooth, keep doing what you are doing!

JOHN C.
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The person that signed me up charged me for the insurance even though I told her that I did not want it. They tried to edit my bill but were unable to on the data base. Not good for business.

Joshua K.
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This location is above and beyond the rest of them. Everyone is very helpful and accommodating and knowledgeable. There was no wait. I would not hesitate to use these guys again.

JOHN C.
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Customer did not leave a comment.

janbe R.
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Absolutely nothing. It was a perfect experience.

Malcolm H.
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Customer did not leave a comment.

Taylor K.
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Self-serve uhaul is such a hassle. I didn't like the fact they had to call friends/family to confirm my identity. That's such an invasion of privacy, mind you, I picked up my truck at 8am when most of my friends/family are still asleep.

Robert E.
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Customer did not leave a comment.

Wayne R.
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Make sure radio works!!

DAVID G.
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Jacob A.
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glen P.
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Shawn M.
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greg G.
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Irene L.
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Carlene A.
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I have put in a formal complaint the unit I rented leaked all over my belongings and I returned it to another location because the gentleman at Coastal told me to call UHaul was on the phone 3 hours trying to get a resolution

eric B.
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Customer did not leave a comment.

elizabeth L.
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Jadon S.
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Tayla C.
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Robert P.
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despite being full he took the return graciously

Dan C.
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floor of trailer was a little dirty and had to be rinsed out but otherwise OK

lisa A.
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Customer did not leave a comment.

Gary G.
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The cab was full of dog hair and smelt of dog......my fiancé has very bad allergic reactions to dogs....so instead of riding down to the Cape in the truck with me she had to follow in her car......very inconvenient!!!!

William C.
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Customer did not leave a comment.

Kristin T.
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The equipment was dropped off on a Sunday while the location was closed, so I cannot comment on the location's atmosphere or staff.

ruth K.
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I can't think of a thing.

Jose A.
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Customer did not leave a comment.

SUSAN T.
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Every part of the UHaul experience was wonderful. Helpful people at the counter and on line when I wanted to return the truck to a closer location and 2 days early. Thank you!

Corey P.
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This was a great pick up location, very open, but very few trucks were actually available the weekend I was looking.

Grace G.
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Customer did not leave a comment.

Nancy M.
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Michael was very helpful and professional. The website didn't indicate there were no locks on the back of the truck. I would have liked to have known that so I could have bought a lock. Also, your trucks ABSOLUTELY need to have adjustable side mirrors. That was a big problem with my 10' rental. Michael and other people tried to help me adjust the mirrors and they didn't adjust. Dangerous!

Lane A.
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Though I had signed up for a particular return location, U-Haul changed my reservation to a different return location, that didn't include 24-hour drop off. This was a problem for me. When I called to fix this, I learned that neither location (both in Pocasset MA) could accept returns any way! I am glad that I was able to arrange for return to Coastal, which worked out well for me.

MICHAEL A.
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Mike was very professional and helpful!

Paul M.
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Customer did not leave a comment.

Jay M.
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Guy at desk was very rude and unprofessiol. Would not recommend this location to anyone.

Richard S.
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Managers at Coastal Storage (Mike and Blaine) were very courteous and knowledgable. They made the rental and turn in process very easy.

RANDY M.
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Everything was perfect.

NORMAND M.
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Customer did not leave a comment.

Erik M.
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NA

andrea C.
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I was completely satisfied with everything! Thank-you!

Leslie F.
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Staff was nice. Store was dreary.

Brian K.
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Customer did not leave a comment.

Dan C.
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Very helpful and friendly customer service rep!!!

Mike C.
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Scott might need a lesson on customer relations.

JOSEPH I.
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On my first rental, the mileage was inaccurate. I drove one trip with that truck. I returned to rent a smaller truck he next day and held that truck for days and made mutiple trips to the same locations. The mileage was accurately checked. The multiple trip mileage ended up the same as the first. The manager, who is excellent, said she would review the mileage on the first. I think a number was inaccurately transposed by the morning attendant. I did not personally check the mileage start on the first long truck rental.

Suzanne H.
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Customer did not leave a comment.

BRYAN P.
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Hi Everett thing was perfect cannot fix perfect thank you Bryan

Jessica S.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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