Customer Reviews for Coastal Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Coastal Towing

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Miguel C. on

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Mike G. on

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These folks were great. Very nice, helpful.

Divyne A. on

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Heather I. on

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Nicholas M. on

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Michael T. on

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I needed to rent a truck on very short notice because I received an email from Best Buy's telling me they could not deliver my TV because hurricane Dorian was stopping them for making deliveries. What a joke. I walked into this U-Haul station and I told them my story they had a truck for me and even lent me a length of rope so I could tie my TV to the inside of the truck. Great customer service. I would recommend this spot to anyone

Christine H. on

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Was told by U-Haul someone would be there until 4pm Sunday. No one was there at 2 pm just left the truck. Called the next day and the were very help over the phone. Again good customer service.

Jesus A P. on

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William G. on

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Philip B. on

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The guys there were incredibly helpful and patient. They even stayed past closing time to help us upgrade the truck and get the car loaded on the auto transport trailer. I highly recommend them.

Adam M. on

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Elena R. on

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we ran a little late for pick and Drew was very understanding

Sebastian M. on

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Somienne B. on

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mark D. on

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Mike and Drew were very friendly and ready to help.Coastal towing/U-Haul has my Highest U-Haul Rating!

Annette C. on

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Scott F. on

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Drop off location wasnt open when I arrived. It was called broken pieces, not the one listed above. Stated she would be there at 5 to check the uhaul in but she never did. I was charged a few days over bit the customer service was very quick to correct. I think the above drop off location picked it up because broken pieces didnt process.

David M. on

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Worst consumer experience in my life. Scheduled pickup location never opened. Had to call Lyft for ride across town. Had to take 15 foot truck which I didn’t want. Much higher gas costs and terrible ride. No blankets were provided even though I paid for them and was told 12 were in truck - had to buy separately at my expense . Truck infested with ants which got into my stuff which are now in my house. Expect compensation for the miserable experience. Was told I had been overcharged for my reservation, but they couldn’t offer refund. Told I should ask for difference at drop off location, which they would not do.

DAVID S. on

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Location was convenient and staff was friendly. However, the equipment was poor. The trailer was clearly old and covered with dents. There was a ding on the front that required us to cover it with duct tape to ensure that we didn't have water intrusion during our cross-country trip. We noticed that the trailer had ants inside and mentioned this. The U-Haul representative said that we could just sweep them out. Since we were transporting clothing and personal items, we actually had to set off a bug bomb, then swept it out prior to loading (at our expense). Additionally, the trailer vibrated badly during our trip causing wear and tear to several items we were transporting. This is the second time we've received poor quality trailers from U-Haul. I would suggest you either improve your maintenance program or take older, worn-out trailers out of service rather than pawning them off on unsuspecting cross-country travellers.

Alan T. on

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tomy A. on

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Stay the way they are! Friendly, fast, courteous service!

Abby Nell M. on

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Paula K. on

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Richard Z. on

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Excellent service, friendly staff. Efficient handling of rental process. Will use again soon.

Rex R. on

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It worked fine as a place to drop off the truck. Plenty of room to park and the key drop off was easy to spot. I completed the whole process using my phone and the uhaul app.

Carl S. on

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Merrill S. on

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robert A. on

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The service was great but the office and location could do with a good cleanup. I would still rent from this location in spite of this. Really friendly staff.

Paulette C. on

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Everything was great

Jason B. on

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THIS LOCATION IS ABSOLUTELY AMAZING!!! everyone of their employees go above and beyond. Never once do they let you feel like you're bothering them. It's a great facility and they show what uhaul is all about CUSTOMER SERVICE IS ON THE BALL

Jason B. on

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Absolutely AMAZING staff, sweet and helpful. Will tell everyone about this location

YAFEI L. on

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It was just for dropping off but the service person was ok