Customer Reviews for Coastal Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Coastal Towing

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JAVIER B. on

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Erik L. on

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Super easy. Nothing to change.

Kenneth R. on

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Great job there too

teresa B. on

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The location was supposed to be open, but no one was there. I had to call the number and ask what to do. Although everything worked out in the end, I would have preferred not to just drop the truck off and leave.

Miguel C. on

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Mike G. on

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These folks were great. Very nice, helpful.

Divyne A. on

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Heather I. on

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Nicholas M. on

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Michael T. on

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I needed to rent a truck on very short notice because I received an email from Best Buy's telling me they could not deliver my TV because hurricane Dorian was stopping them for making deliveries. What a joke. I walked into this U-Haul station and I told them my story they had a truck for me and even lent me a length of rope so I could tie my TV to the inside of the truck. Great customer service. I would recommend this spot to anyone

Christine H. on

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Was told by U-Haul someone would be there until 4pm Sunday. No one was there at 2 pm just left the truck. Called the next day and the were very help over the phone. Again good customer service.

Jesus A P. on

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William G. on

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Philip B. on

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The guys there were incredibly helpful and patient. They even stayed past closing time to help us upgrade the truck and get the car loaded on the auto transport trailer. I highly recommend them.

Adam M. on

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Elena R. on

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we ran a little late for pick and Drew was very understanding

Sebastian M. on

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Somienne B. on

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mark D. on

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Mike and Drew were very friendly and ready to help.Coastal towing/U-Haul has my Highest U-Haul Rating!

Annette C. on

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Scott F. on

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Drop off location wasnt open when I arrived. It was called broken pieces, not the one listed above. Stated she would be there at 5 to check the uhaul in but she never did. I was charged a few days over bit the customer service was very quick to correct. I think the above drop off location picked it up because broken pieces didnt process.

David M. on

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Worst consumer experience in my life. Scheduled pickup location never opened. Had to call Lyft for ride across town. Had to take 15 foot truck which I didn’t want. Much higher gas costs and terrible ride. No blankets were provided even though I paid for them and was told 12 were in truck - had to buy separately at my expense . Truck infested with ants which got into my stuff which are now in my house. Expect compensation for the miserable experience. Was told I had been overcharged for my reservation, but they couldn’t offer refund. Told I should ask for difference at drop off location, which they would not do.

DAVID S. on

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Location was convenient and staff was friendly. However, the equipment was poor. The trailer was clearly old and covered with dents. There was a ding on the front that required us to cover it with duct tape to ensure that we didn't have water intrusion during our cross-country trip. We noticed that the trailer had ants inside and mentioned this. The U-Haul representative said that we could just sweep them out. Since we were transporting clothing and personal items, we actually had to set off a bug bomb, then swept it out prior to loading (at our expense). Additionally, the trailer vibrated badly during our trip causing wear and tear to several items we were transporting. This is the second time we've received poor quality trailers from U-Haul. I would suggest you either improve your maintenance program or take older, worn-out trailers out of service rather than pawning them off on unsuspecting cross-country travellers.

Alan T. on

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tomy A. on

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Stay the way they are! Friendly, fast, courteous service!

Abby Nell M. on

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Paula K. on

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Richard Z. on

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Excellent service, friendly staff. Efficient handling of rental process. Will use again soon.

Rex R. on

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It worked fine as a place to drop off the truck. Plenty of room to park and the key drop off was easy to spot. I completed the whole process using my phone and the uhaul app.

Carl S. on

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Merrill S. on

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robert A. on

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The service was great but the office and location could do with a good cleanup. I would still rent from this location in spite of this. Really friendly staff.

Paulette C. on

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Everything was great

Jason B. on

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THIS LOCATION IS ABSOLUTELY AMAZING!!! everyone of their employees go above and beyond. Never once do they let you feel like you're bothering them. It's a great facility and they show what uhaul is all about CUSTOMER SERVICE IS ON THE BALL

Jason B. on

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Absolutely AMAZING staff, sweet and helpful. Will tell everyone about this location

YAFEI L. on

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It was just for dropping off but the service person was ok

terri M. on

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kRISTIN T. on

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Jennifer F. on

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The attendant was very nice and helpful

Dustin R. on

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Amardeep S. on

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Regina R. on

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Kurt W. on

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steven F. on

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The owner or manager was very rude and told me I could go somewhere else to get a U- Haul cause he was spending over an hour and a half with me. It was obvious he had no experience with a PC.

Kurt W. on

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Kurt W. on

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Ken B. on

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Customer service was great, U-Haul location wasn’t in a good part of town.

INDELL J. on

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MELISSA R. on

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Not only was this location 10 minutes further away from my desired location, it was out of some man's workshop that I wouldn't have entered by myself. I signed the rental agreement on top of his car. And I was charged more than the quoted price I got online when I reserved this truck two weeks ago!

Steven M. on

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work on you're customer service. Every time I called I had to wait forever then nobody would pick up. VERY poor service.

Jeffrey H. on

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Hi on our way to pick up the truck and trailer, a sales rep called me and asked me to pick up the truck in one location and the trailer in another location and said I would get a credit for the inconvenience. I have not received a credit.

christopher R. on

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quick and very nice guys working there.

Vanessa A. on

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Lisa S. on

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Staff was friendly and helpful but charged an extra day when truck was returned at 6:00 pm and told it would be ok

CATHERINE M. on

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This is the location that explain to me how I was in jeopardy for my life when I drove this trailer across Florida. They were very well-versed in the protocol for hitch in the trailer unlike the place I picked it up at

jessica H. on

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John S. on

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very friendly and knowledgable

Art D. on

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More industrial. Doesn't bother me though.

Shernice B. on

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Freddy V. on

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corey S. on

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bill S. on

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Craig V. on

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Very dark no signage hard to find

Sean I. on

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KEITH B. on

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Terrible location for night drop off.

Danielle L. on

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Frank G. on

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Jesus S. on

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Truly the best haul experience ever encountered!

RICK M. on

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Jeff was very friendly and helpful. You need more dealers like him.

Craig M. on

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Hugo F. on

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I moved from 255 catalan blvd ne to 6439 pine str n.e in Saint Petersburg, 4.5 miles. I was invoiced for 880 miles! I have called them many times, phone just rings, no voicemail pickup either.

Evan P. on

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Jerry H. on

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Worst experience 1st and last FOR uhaul doubled our mileage extra charged at the end. THIS is uhaul NOT PLACE triple a storage uhaul itself. Go to penske. If you need TRUCK. Uhaul SUCKS.

Travis C. on

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andrea K. on

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The guy did not know what he was doing, swiped my card multiple times. He charged me for insurance, but didn't ask me if I wanted it. I never signed for the insurance. He told me it was fine because I didn't get charged until I dropped the vehicle off. All information was incorrect. It was not the price I had been quoted. It was a difficult start to a strenuous move.

SUSAN R. on

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Brian O. on

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Indy G. on

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My jurney from tampa to new jersey could have not gone any smoother . Trailer was great even though a few hooks on the trailer floor could of helped but no bigi . All round was great easy and a good trip .

David T. on

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No one mentioned the fuel to me at the time of packing up the truck. I did notice when I got in it had less than a quarter of a tank so I assumed no one refills daily rentals. Obviously this one had not been refilled. Now I get my receipt via email showing a $30 charge for gas. That would almost fill up that truck and sux not even go 30 mikes and returned the truck an hour ahead of schedule. I will never use UHaul for anything!

Phillip T. on

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Bonita S. on

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The truck was very dirty. We had to clean it before we could load our things. This held us back for 30-45 minutes. The location was convenient.

ASHELEIGH M. on

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Alexis W. on

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James M. on

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Christopher R. on

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Not exactly what I expected when I thought of a U-Haul location as it was a bit rundown and out of the way, but the guy was pleasant and helpful. Smooth pickup of truck. No issues.

robert S. on

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Everything was good maybe a sign by the street curb Costal Towing/ U Haul rentals??

Fred V. on

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everone super nice!

PHILIP V. on

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Jeff is the kind of gentleman that uhaul should have at all time.

Blake B. on

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Paul C. on

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Thanks again for the rental =) Great service!

Loren E. on

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MIKE J. on

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ADAM G. on

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Do not let this location rent uhaul products/ equipment anymore !! Bad people / location to have representing U-Haul !!! Trying to rip customers off and then they tell customers that the gas tank is at a certain level and it's not , makes customers wait a very long time to receive equipment and sign paperwork!! This location sets up the wrong drop off locations for customers !

DENNIS G. on

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Derek M. on

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Did express check-in on-line and the associate did not know what they were doing. He had to make a number of calls. Took about 40 min to get checked out without any line.

Nancy N. on

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Cynthia S. on

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Lester U. on

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??

Noelia B. on

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Joel P. on

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Arrived at location to pick up vehicle and was told that the only person that could do the paperwork was not in and would be back after dr appointment. At this point we left and went to eat. While eating lunch I received a call from dispatch at Uhaul stating that since my reserved vehicle had not been picked up they would cancel in 1/2 hour. Obvioulsy I called back immediately to tell them I had tried to pick up please do not cancel. Went back to location and after about an hour I was ready to go. Although it wass in a 15' truck not the 10' that I ordered. I then got a call stating they forgot to put the 12 pads in. So I went back to get them. All in all I arrived at about 11am and once I went back to get pads i was on my way just after 1pm.