Customer Reviews for Colborne Gas Bar
(U-Haul Neighborhood Dealer)

Rating:

1.0

The return is where we had issues. We dropped off in Colborne and I then had to deal with three separate phonecalls for the next few days asking where the truck was, even though I’d returned it early and dealt with an actual human as opposed to their contactless drop off. Then I get an email receipt charging me a refueling fee when I had filled the tank at the gas station where we returned the truck. So I had to call them and ask why I’d been charged. They call the location and find out the tank was full on return. Just annoying and very disorganized

Rating:

3.0

Very slow with return process. Poor communication - language difficulty. No assistance provided with parking and uncoupling the trailer.

Rating:

1.0

The attendant didn’t know anything about trailers, because of health reasons I asked if he could take the trailer off my truck. I had to ask him 5 times I didn’t think he spoke English then he had someone getting gas to help him take it off. TERRIBLE..TERRIBLE..TERRIBLE..TERRIBLE………..

Rating:

1.0

When someone is renting at a certain time, say 10:00 and doesn’t leave with trailer til 11 it’s a problem, when the tail light doesn’t work on the trailer when you do the check, it’s a problem When the trailer is backed up on a hill and you can’t possibly lift it onto the hitch, and you have to go back in and ask for help, it’s a problem, I will not ever use this location again, if it’s the only option next time I would make 5-6 trips with my truck rather than use this location Brutal

Rating:

2.0

Wasn't ready for us to pick it up at 10am. Had to call owner of the store to handle it. Couldn't produce enough moving blankets but still was charged for 3 dozen and barley provided 2 dozen.

Rating:

2.0

The attendant was very professional and personable; however the truck was not cleaned off and buried in snow and ice. It took me about 25 minutes to dig it out and brush it off before I could pull it out of the parking lot.

Rating:

1.0

The Uhaul rental was literally the worst experience I have ever had. Due to your errors and negligence I am out of pocket over $500 and plan to call head office to discuss

Rating:

2.0

It took 1 hour to get my vehicle and I charged and cancelled a different cost without my knowledge. They didn’t have my allowed kilometres on file and I had to call to verify. The vehicle had bad tires and I was slipping the whole way

Rating:

2.0

Not because of the people who run it it's the system saying that there was a truck there that wasn't wanted me to drive a distance to get one witch I would have to pay for mileage and return it back to that location so I had to pay for a bigger one and said they had blankets witch they didn't?

Rating:

3.0

The men working behind counter do not speak English and had no idea what to do when I dropped the key off

Rating:

5.0

I did not have any problems at your location, the problem I had was how much I had to drive to pick up the truck, and it was not the one I required, since they changed the pick up location and ten minutes before the reserved time they called to say they did not have the 26" truck, I had to make this other reservation on my own and the truck was another 20 minutes further from the second point, in total I had to drive 1 more hour thanks to the fact that they canceled my original reservation, not counting the gasoline and the cost per mile that they charged me to the account due to their lack of responsibility towards customers, my complaint is towards your corporate and its poor service, not towards the distributors who only facilitate the deliveries.

Rating:

1.0

Uhaul employee not on site both at pickup and return. Caused us a 30 minute delay trying to get hold of them. Only gas attendant who had zero knowledge or time for the rental. Brutal.

Rating:

4.0

Don’t make me click through 10 screens offering addi-ons Put them all on one page that default to “no thanks” Dont default to including g dolly and blankets. I missed it last time and it took me 3 calls over 2 days to get credit. Dealer said he couldn’t fix it on checkout since I used the app to book. That tells me to never use the app.

Rating:

4.0

When we returned trailer we had to wait for someone to help us as the gentleman did not speak English but the whole process was very smooth.

Rating:

2.0

The person at the pickup place had no idea what to do (pass me the keys). Had to call in another staff who wasn’t working. They were friendly enough, but what should have take. 10 seconds took 15 mins. Then the app checked me in, but didn’t have me take any pics.

Rating:

5.0

Too expensive

Rating:

3.0

Faster check in service. I had to wait a while to get it all dealt with. Then the card I was using they said the machine wasn’t working so we had to take cash out. Which made that a pain in the butt when we returned it. Now we have to wait however long for the deposit to be mailed out.

Rating:

2.0

Additonally, when we picked up the truck, it as 9/16 full. We returned it in this condieiton but were additionally charged for a full fill up - the records indiciate it was returned close to empty and this was not the case. We literally filled it up to over half full at the gas stations where we returned it. I am not pleased with the overall service. We were told everything was good. and were not informed of additional fees.

Rating:

5.0

I had to replace the windshield wiper because it flew off and it was pouring rain when we moved.

Rating:

5.0

Even though it was in the countryside, it was convenient because there was a drop-off location nearby when returning the rented car. However, I was confused because the website was not well connected. Even if you make a reservation on the website, you still have to confirm by phone....

Rating:

2.0

Clerk had no idea what I was doing when dropping off the keys. Very unaware of drop off protocols. Was left feeling leery about giving keys to someone who didn’t know what to do with them. There was no visible drop box to leave them in as instructed online

Rating:

1.0

Very unprofessional uhaul person was not on site and spoke with on phone. Very difficult to understand through a speaker phone. Uhaul promised me a discount as they moved my pick up location 1 hour away as they gave my uhaul away. Don’t recommend uhaul.

Rating:

2.0

What were the final charges?? I did not receive a final invoice

Rating:

5.0

Staff was very friendly and helpful with reservation and getting trailer hooked up.

Rating:

3.0

Help directing where to park.

Rating:

3.0

The fuel tank should be full when the customer takes the truck. That way, there is no dispute when truck is returned about how much fuel needs replaced.

Rating:

5.0

Very friendly service

Rating:

3.0

I felt like I had to push to get action. Once things got moving it was much better.👍

Rating:

4.0

one taillight was burnt out and they let me take the trailer without repairing it

Rating:

2.0

We did online check in but no place to pickup keys outside. We went in store and he did a whole new reservation in computer. Took way too long as he was helping customers with gas etc. I dont know what benefit was of doing everything online was only for him to do it all over again. When we returned they took keys and said nothing else.

Rating:

3.0

The blankets were musty smelling couldn’t use them , the check in guy made me wait and put other customers ahead of me.

Rating:

1.0

I made the booking for this location and when I showed up to pick up the trailer, the person at the gas bar was not able to help me. He had to phone somebody else and he said the vehicle wasn’t available for me. He said there was a mixup on the vehicle rental location and I would have to come back in an hour to get the vehicle. When I came back an hour later to get the vehicle, there is a big problem with trying to change my booking to that location ended up being another hour and a half before I ended up leaving , the person who helped me said they would compensate me for this by charging me a lower rate when I came back with the trailer afterwards he said he couldn’t change the rate but he would get someone else to change it. I contacted numerous times to get the refund and it still wasn’t done , he won’t answer my call or text now. Very poor service. I would not recommend this location.

Rating:

5.0

Absolutely first rate service at this location. We couldn't be any happier.

Rating:

4.0

The employee at the gas bar was very polite, he directed me where to park. The vehicle told me to come in to drop off the keys. He was very punctual and let me know that somebody would be by tomorrow to check the vehicle over. Recommendations. I would make to U-Haul is that they have no communication when it comes to customer service. I talked to multiple people and was promised all of these empty promises. Unlimited, mileage, discounted rate, etc..

Rating:

5.0

Everything was excellent. Tires, lights, overall workings of the trailer we rented but there was a leak in the roof. Nothing too serious but I couldn't find out where the water was coming in so they probably didn't know about it.

Rating:

3.0

I had to connect the trailer myself ! No assistance offered! Wiring /connections/light check not done! Only one attendant to run the store/gas bar/beer bottler return /u-haul rental .

Rating:

5.0

The people are very friendly and helpful. They are very prompt and always there to help. I highly recommend the Colborne gas bar location

Rating:

1.0

The uhaul representative left early And I had to talk to him on the phone with his kids screaming in the back ground and he had no record of me even scheduled to pick up the truck was not a good experience at this location

Rating:

1.0

Twice I've been disappointed by this location. Staff are not there and need to be called despite having a reservation. 20 minutes of waiting for them to show up. Then they charged me for insurance without asking. I did not sign anything. No pictures taken of the trailer hook up. This location is a stain on the uHaul reputation.

Rating:

5.0

get this location a better computer for u-haul business...takes a long time to set up a transaction as it is antiquated and super slow ,,if they cannot access your pages they can't provide the services needed !! The employees are trying their best with sub-par equipment and apologize for the time taken to process a rental !!

Rating:

2.0

A representative to be available

Rating:

5.0

yes, if you only lived close by. I had to drive 25 kilometers as it was not available in my original pick up location

Rating:

3.0

The person behind the counter was very young and he had to phone someone who signed the truck out to me. It was odd.

Rating:

4.0

Service at location was great. U-haul changing my pick-up location to a different town was not. If a truck is not available at a location requested there should not be an option to book at that location. If you are booked for a location U-haul should make sure the equipment you requested is available at that location and not make you drive 25 min to a different town to pick up your truck. This is not good customer service from U-haul.

Rating:

5.0

Keep up the great service!!!

Rating:

1.0

I was suppose to pick up in cobourg and then that vehicle was stolen so they sent me to colborne and the guy in colborne couldn’t get anything right. It took me almost an hour to get the truck and I was already unhappy that I had to drive to colborne which set me back an hour. SO annoying!!! Kim

Rating:

5.0

Great group of people working this Esso !!

Rating:

5.0

Manager was very helpful in accommodating my pickup. I booked a virtual pickup before available hours and when I arrived and signed on to my booking it indicated physical handoff only. The manager facilitated my pickup off hours which was a great relief. The vehicle did have some garbage from a prior rental in the cab but was otherwise clean.

Rating:

4.0

Again, online check out didn't work because it wouldn't let me submit a picture. Defeats the purpose if you need to get the employee to do it for you.

Rating:

4.0

No issues with the drop at all, was in and out quickly amd efficiently.

Rating:

1.0

I rented a enclosed trailer, there was No help to hook it up to the truck , owner came out to look once it was already done. When returned I was charged a extra $40 then original told do to a “safe tow” that I did not want do to the trailer I rented was used mostly for storage at cottage for 4 days. Was a horrible rental experience, I will never use that location again.

Rating:

3.0

The mileage fees are ridiculous and I will not be using a u-haul vehicle again anytime soon.

Rating:

5.0

very helpful staff

Rating:

3.0

Good location. Just a little concerned with mask wearing by the staff. Employee on pick up did not have a mask on in the store although he was behind plexiglass barrier throughout. On return when he met us outside was wearing mask but not properly over entire mouth and nose.

Rating:

1.0

Lack of trailer lifting jack (tongue jack) attached to the 6x12 Cargo Trailer weights 1920 lbs Upon arriving, to pick the Trailer licence plate D084047MI I noticed that there was no tongue jack attached to the trailer and not portable lifting jack was offered by the U-HAUL personnel or any other help to deal with hitching my car. 2 bystanders helped me with hitching Upon returning the trailer the attendant didn’t have a portable jack to un-hitch my trailer, he advised me to use nearby rocks to elevate the tongue of the trailer. No other help was offered. I spent over an hour struggling to un-hitch my car using rocks and a crowbar. I strained my back and my wrist in the process.

Rating:

1.0

Yet another extremely disappointing experience with U-Haul. If there was another place to rent a trailer I would. This is the first time at this location. Thay did not have the actual trailer I wanted within a 2 hr drive from me as usual. So I had to go with the larger heavier trailer and drive 40 min to get it. So of course had to rent it for longer period which cost more for both the trailer and for gas. Went to pick up the 6 x 12 trailer which this time was there for a change. Hooked it all up to the truck. Did a look over of the trailer which was pretty beat up. Opened the rear door to look inside and it would not close again! Roof of the trailer had caved and the door shifted off of the tracks. Had to spend another 1 hr in the store to get a refund and get another trailer I did not want in the first place. You never get an apology or any thing at all. I do have to say that U-Haul does live up to my expectations which are extremely low.

Rating:

5.0

Keep it like this all is good!

Rating:

2.0

Only half of the pictures of the truck were showing on the app for the conformation of condition of the truck. Take lots of your own pics just in case. I had ordered 1 dozen of moving blankets and received only 9 when I asked for the other 3 he said he only charged me for 6 but gave me 9. When I said I was going to contact U-Haul because I’m sure they don’t rent by 6 only by the dozen he gave me the other 3 and said no extra charge.

Rating:

1.0

EVERYTHING!!!

Rating:

5.0

AMAZING customer service!!! Very friendly people to work with. I will be recommending everyone in need of uhaul service to go to The Colborne Gas Bar!! Hands down the easiest and best service! Thank you!

Rating:

3.0

Only one person working. Trying to service me as well as other customers using the gas station. Attendant was friendly and helpful but tgis lengthened the process.