very helpful staffThaya B.
Moving Truck Rental in Colborne, ON at Colborne Gas Bar
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Colborne, ON K0K1S0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Good location. Just a little concerned with mask wearing by the staff. Employee on pick up did not have a mask on in the store although he was behind plexiglass barrier throughout. On return when he met us outside was wearing mask but not properly over entire mouth and nose.Rick F.
Lack of trailer lifting jack (tongue jack) attached to the 6x12 Cargo Trailer weights 1920 lbs Upon arriving, to pick the Trailer licence plate D084047MI I noticed that there was no tongue jack attached to the trailer and not portable lifting jack was offered by the U-HAUL personnel or any other help to deal with hitching my car. 2 bystanders helped me with hitching Upon returning the trailer the attendant didn't have a portable jack to un-hitch my trailer, he advised me to use nearby rocks to elevate the tongue of the trailer. No other help was offered. I spent over an hour struggling to un-hitch my car using rocks and a crowbar. I strained my back and my wrist in the process.Wojciech L.
Yet another extremely disappointing experience with U-Haul. If there was another place to rent a trailer I would. This is the first time at this location. Thay did not have the actual trailer I wanted within a 2 hr drive from me as usual. So I had to go with the larger heavier trailer and drive 40 min to get it. So of course had to rent it for longer period which cost more for both the trailer and for gas. Went to pick up the 6 x 12 trailer which this time was there for a change. Hooked it all up to the truck. Did a look over of the trailer which was pretty beat up. Opened the rear door to look inside and it would not close again! Roof of the trailer had caved and the door shifted off of the tracks. Had to spend another 1 hr in the store to get a refund and get another trailer I did not want in the first place. You never get an apology or any thing at all. I do have to say that U-Haul does live up to my expectations which are extremely low.Brian H.
Keep it like this all is good!CLAUDE B.
Only half of the pictures of the truck were showing on the app for the conformation of condition of the truck. Take lots of your own pics just in case. I had ordered 1 dozen of moving blankets and received only 9 when I asked for the other 3 he said he only charged me for 6 but gave me 9. When I said I was going to contact U-Haul because I'm sure they don't rent by 6 only by the dozen he gave me the other 3 and said no extra charge.Patrick T.
AMAZING customer service!!! Very friendly people to work with. I will be recommending everyone in need of uhaul service to go to The Colborne Gas Bar!! Hands down the easiest and best service! Thank you!bailey R.
Only one person working. Trying to service me as well as other customers using the gas station. Attendant was friendly and helpful but tgis lengthened the process.bruce C.
The Colburn location we're not willing to accept the stuff that was wrong with it before I left they wouldn't document if they said I had insurance they had all kinds of issues power steering rear tire gasket in the front window no air conditioner quite a horrible experience door handle was broken I actually have a handicap and I need to hold on to things and when I go to get over to the U-Haul trailer the whole handle it go and I fell out of the trailer hit my head and landed on the ground that place should not have allowed that truck to leave their lot I was quoted $60 for my insurance for the travel when I was at that location they charged me a hundred and five it did not have the power required to do what I needed to do I was supposed to be getting the V10 Triton I ended up getting the 8-cylinder which was only good for 20,000 and I was supposed to have 25,000troy J.
very nice truck , clean and in good condition, the guys at the store were great, and lots of fun to deal with. I will rent from them again.charlotte S.
The left side turn signal/brake light wouldn't work. The truck pulling this trailer had less than 2,000 km on it, so it wasn't a truck malfunction. There was one brake light, one tail light, and one license plate light, so it was legal to use.Craig J.
The area for parking the trailer is a little tight. If you have a large truck as I do then the other U-Haul trucks are very close and it is difficult to replace the trailer at the end of the rental.JOHN L.
Absolute worst service I have ever received. Attendants were rude to every single customer they interacted with during the HOUR I spent just dropping the vehicle off. They were aggressive, tried to charge me the replacement cost of the equipment I had ordered but never received in the first place. Told me they were doing me a favor by not just charging my credit card that they could do without my consent although I offered to call the pick up location and verified I never received the items to begin with. Yelled at me and told me I was wrong when I should him my email box to show I never received a receipt upon pick up. At one point the man spent a full 25 mins just standing there not saying a word to me and then gave me a hard time for being anyone way drop off and that I hadn't picked a vehicle up from their location. If I require a U-Haul again I will go out of my way to avoid this location. I highly recommend you look into finding an alternative location in the area. After speaking to others who live in the area they have said they have also had nothing but awful interactions will the staff at this store.Heather C.
Get a new rep with some people skillsPaul K.
the drop off location tried for half an hour not to give us our deposit back because they said they didn't have to and then it's cause we brought the truck back early and more.Michelle R.
Great customer service, vehicles, and trailers are kept clean and in good working order. Convenient hours to suit your busy schedule.Mike G.
English was a challenge as well as he kept asking for the mileage...it was a trailer for goodness sakes!! I should've asked him to find the odometer for me lolterry C.
Truck was smelly and make awful noises. Only one person trained on uhaul. I order med appliance cart, dolley and pads and they didn't put them in truck so I had to turn around and go back. J had to pay milage for that. Reserved for 530pm and had to wait til he came back to get the truck and then it took til 9pm to get it completed. By the time I got back I lost the time I was counting in to move more, so then I had to pay for 3 days instead of the 2 I am not happy at all.Kelly M.
Great move and experience. Thank you.smith D.
Learn the difference between kilometers and miles in the system. I was conned into paying an extra $30 for excess miles when I hadn't actually exceeded my allowance. U-Haul refuses to return the $30 - which was clearly obtained by fraud. Karon McDonnell, in their head office, is either the "chief thief" or is too thick to understand plain English - I'm not sure which. All I now is that U-Haul stole $30 of my money.Jim S.
Excellent friendly service - to be recommended.Jim S.
free beerRALPH S.
My concern is not with the location. It is with U-Haul. I rented a 10 ft. truck on the side of which in large letters was $19.95/day with very small words below it saying there would be taxes. I used the vehicle less that a day and ended up paying $98.00. I used your products frequently some time ago, but there is something wrong with this. It comes close to false advertising. I plan not to use you in the future, and I will warn my friends about getting caught in this.kydd R.