The Uhaul rental was literally the worst experience I have ever had. Due to your errors and negligence I am out of pocket over $500 and plan to call head office to discuss
Michelle H
Colborne Gas Bar
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Colborne, ON K0K1S0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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It took 1 hour to get my vehicle and I charged and cancelled a different cost without my knowledge. They didn’t have my allowed kilometres on file and I had to call to verify. The vehicle had bad tires and I was slipping the whole way
VICTOR TNot because of the people who run it it's the system saying that there was a truck there that wasn't wanted me to drive a distance to get one witch I would have to pay for mileage and return it back to that location so I had to pay for a bigger one and said they had blankets witch they didn't?
Paul mThe men working behind counter do not speak English and had no idea what to do when I dropped the key off
MICHELLEN EI did not have any problems at your location, the problem I had was how much I had to drive to pick up the truck, and it was not the one I required, since they changed the pick up location and ten minutes before the reserved time they called to say they did not have the 26" truck, I had to make this other reservation on my own and the truck was another 20 minutes further from the second point, in total I had to drive 1 more hour thanks to the fact that they canceled my original reservation, not counting the gasoline and the cost per mile that they charged me to the account due to their lack of responsibility towards customers, my complaint is towards your corporate and its poor service, not towards the distributors who only facilitate the deliveries.
Eduardo R