Customer Reviews for Colington Pawn Shop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Colington Pawn Shop

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James M. on

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Gary is fantastic. Patient and professional in recommending best moving equipment solutions

Spencer A. on

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Michael C. on

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Timothy B. on

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Elliot K. on

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Jason H. on

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Drop-off was easier than pick-up, although the person didn't get any details from me and ended up calling me to confirm drop-off a day after I returned the rental.

Sarah P. on

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Katherine M. on

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I really liked the check in and drop off via phone.

Shannon M. on

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Would have been useful to know that the outside of the trailer needed to be hosed down before returning - based on the information I had, I focused on just making sure the inside was clean to avoid the service charge (and having driven cross country, obviously the outside gets dirty over time from driving through snow and storms - that's just nature, and nothing to do with my use of the trailer being inconsiderate). Also, I was about 2 hours late for when I was supposed to return the trailer - so while I understand the extra day fee, it's still kind of ridiculous - it should really extend to end of business day.

Alain P. on

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Blair S. on

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eric A. on

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Worked great easy pick up and drop off , I will rent from U-Haul again , thanks

michelle H. on

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Unfortunately the Uhaul had a leak that was unknown at the time! And the water got on the power dual reclining couch! And on 1 of our mattress! And on 1 of our White Clad antique iceboxes! My couch is so wet that I can't put it into my house yet! I had to wring water out of my couch! And it is currently sitting on my front porch! The place & gentleman where I got the uhaul was very nice. But, Unfortunately I now have wet furniture!

Jade I. on

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Used this location because we did not want to use more mileage than if we had used our favorite place, had we gone to our favorite place I am positive we would have paid a more reasonable and fair price. We will not be using this place again because in the long run we paid for it in other ways also. The location itself is disgusting, I had bugs crawling up my legs inside. There was no bathroom for customer use, what uhaul doesn't have a bathroom!?! The guy that runs it seemed nice enough, but not at all accommodating in any way. When people are accommodating for you the idea is you do the same for them. Spent more money than I should have, that's for certain! We have used a lot of uhaul places in the past year and this one by far was the worst, we will not be back.

bob M. on

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Gary did a great job. Very professional.

John S. on

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The man who runs the place was very thorough, pleasant and helpful.

catherine L. on

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Nothing. Everything is fine

Mark H. on

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Great customer service. Quick and efficient.

thomas B. on

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JOHN H. on

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Great guy assisting me and a great location. The location is very large and wide open so it was very easy to pull a large trailer in for return. That made a big difference for me, since I do not tow 6x12 trailers often and I am a little reluctant with my backing abilities.

Jeffrey D. on

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Drop off was very easy! Very friendly help with unhooking the trailer. Was on my way in just a couple minutes.

jeff S. on

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Needs to inform customers better on fees that you could be liable for because I was given half ass information.

James H. on

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Brian Y. on

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Super nice guy at this location - very friendly and helpful. Highly recommended.

Mike B. on

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lacy A. on

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Was told to be there at 9am to pick up 6x12 trailer. Arrived at 910am , no one around, business was open and empty. After waiting 20min and calling 6 times ( every time went straight to voicemail) the man finally walked from around back of the business and said he lost his phone but not really worried about it. No apologies for being late.

John B. on

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ANN P. on

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Awesome customer service!!

carol C. on

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i reserved a dolly as well as the trailer. problem is there was no dolly. i called the guy and told him asking him to make sure that amount was deleted from my bill.

Pamala M. on

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Again, great customer service and very nice!

Gene D. on

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Very good location...

Mike B. on

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RANDY H. on

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Keep the team you have now!

william E. on

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Trailer was clean and well-maintained and worked like a charm. Pickup and delivery was pleasant and quick.

cindy F. on

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cindy F. on

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William M. on

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Location did not have the truck I requested. Also, location appears to be charging more than what u-haul advertises. Location is also dirty and not accommodating.

William D. on

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It was dropped off when it was closed. The site was okay, but needed some yard clean-up and maintenance. Otherwise it was an easy drop off.

Paul W. on

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Angela K. on

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Love the new online check-in and ability to pick up the truck and when the store was close it was a great idea But the pick up location was a little shady

Scott G. on

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Dennis M. on

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The place wasn’t clean but he’s was nice and I was very familiar with the area and felt safe.

David J. on

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Communicate.

vickie C. on

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Great service

Jess E. on

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In the past few weeks we have had a hitch put on a car and rented two trailers with you. We have had the best customer service experience with all three transactions!

william T. on

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Robert D. on

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eric K. on

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On Sunday (8/18/2019) I wanted to return the truck to Point Harbor, NC Uhaul - the only Uhaul open. I had called Uhaul and they said I could leave it there, but once there, the Point Harbor Uhaul would not let me leave the truck there. They said I wasn't in their system. So I had to drive the truck 20 miles out of my way to return it to a closed Uhaul place on Collington Rd in Kitty Hawk. I'm not a happy customer.

Donnie R. on

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Nothing. A1 customer service.

Scott S. on

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Marjorie G. on

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michelle W. on

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Excellent experience, Helpful, kind, courteous, well done, Thanks!

jon T. on

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The owner of the U-Haul business is very helpful. very pleased.

Gary M. on

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James P. on

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James K. on

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James K. on

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James S. on

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anthony F. on

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James S. on

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gary P. on

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I was surprised at the quantity of equipment available. Customer service was excellent although the office dearly needs air conditioning vice fans circulating hot air. Overall, this was a good experience and I have no reservations recommending this location for renting U-Haul equipment.

Mary Y. on

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Margaret D. on

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The building could use some attention.

James P. on

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Better online return or make it easier to return on line if the drop off location is closed the web site is confusing and we had to call the 800 number to make sure it had been in the system as returned.

Becky S. on

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Not a thing, professional service , very easy smooth transaction.

Stephanie M. on

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Julie Y. on

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We had ian issue with the sliding door .... The dealer experienced it also when he showed us the truck.... The door locking system on the back wasn't working correctly and my daughter's finger was caught in door and smashed we were afraid the door was going to cut it off... We told dealer when truck was returned he wasvto take out of service until fixed.... Equipment clean but not maintained

Dean R. on

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Mark B. on

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The gentleman that works here could not be nicer or more helpful! Thanks!!

walter S. on

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When we picked the trailer up in NC he was excellent very, very helpful with all involved in getting us up and moving.

Phyllis V. on

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Cruise control not working. After 20 min into our trip home the air conditioning stopped. It was a difficult trip at 97 degrees.

Patrick W. on

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Michael S. on

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The person manning the Colington location was extremely polite, friendly and helpful. If t I every use U-Haul services again after this trip it will be almost entirely attributed to him.

Jay G. on

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Uhaul asked us to deliver to another location an hour from our final drop destination. Contract had to prevail. Also.... Uhaul location we stopped at for storage in Ashville was very poor. Numerous problems.

david B. on

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elton H. on

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Michael B. on

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Not much...Gary was great

deborah C. on

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The gentleman that runs this location was excellent and customer service focused. However disappointed the U-Haul website said 109 miles free. We went 100 and was charged for 8 over???

bernard S. on

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Patrick W. on

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Trucks are nice, location is good. The price is underestimated. Without fuel a trip of only 100 miles, local move. Costed me over $170. I didn’t expect that with $20 written on the truck .

victor N. on

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I have no suggestions.

jamie C. on

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Drew B. on

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Lisa C. on

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Your mobile service is horrible should be discontinued horrible pick up experience will neverdo again

Jeffery W. on

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michael J. on

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thomas G. on

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I like this location however I had to perform a self return because the business was closed Friday and Saturday to conduct inventory.

JOHN S. on

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Todd B. on

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Very friendly clean and convenient My favorite place to rent

Pat W. on

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John C. on

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Cheri C. on

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Carol C. on

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great service thank you

richard T. on

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Yvonne D. on

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Mitchell C. on

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William K. on

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Vadim Z. on

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Fantastic service! I rented a truck with a car carrier, and was given very thorough explanations and instructions on how to connect and operate it, the person at the location were definitely caring about my safety!

mike P. on

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Michael S. on

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