All goodkenneth M.
Customer Reviews for Colington Pawn Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ideally, the app should allow the drop-off location to be changed so as to accommodate an ad hoc drop-off. Your phone staff are top notch and fixed everything the next day for me.George W.
Great guy !!!Richard M.
I'm used to starting with a full tank, so it's easier to return in same condition. This rental had 1/4 tank, so I probably returned it with more gas than I. started with. Otherwise, a very good experiencerebecca K.
smooth and efficientkenneth P.
Agent was prompt, polite, and thorough, meeting me at the truck at the clearly marked truck return area before I had even turned the truck off. Took time to ask if everything worked as expected and if the move went ok.TERESA R.
Customer service agent was polite, careful, and thorough. I appreciated the COVID mitigation/safety procedures.TERESA R.
Ensure that truck has been swept before renting to next customer. We had to spend 30 minutes sweeping out truck before we could start our move.EDWARDGERARD L.
Customer did not leave a comment.Adam B.
Customer did not leave a comment.George W.
No one was there when they stated they were open. Called 800 number several times to be placed on hold for over 30 minutes or be hung up on .jason C.
Customer did not leave a comment.Connor H.
Customer did not leave a comment.Deborah S.
Gary is always so helpfulCathy L.
Customer did not leave a comment.Zach S.
Customer did not leave a comment.THOMASSCOTT J.
Awesome service and easy drop off.Mark G.
Customer did not leave a comment.Robertson M.
Customer did not leave a comment.JENNIFER G.
Customer did not leave a comment.Brian B.
Customer did not leave a comment.CHRISTOPHERGARRE G.
Very accommodating and friendly. A great place to do businessesPHILLIPGREGORY G.
Customer did not leave a comment.Dena P.
Customer did not leave a comment.ELIZABETHLAUREN A.
Customer did not leave a comment.Luther P.
Personnel very helpful and friendly.Brian T.
Customer did not leave a comment.Rainy M.
Customer did not leave a comment.Dave S.
Very friendly and helpful service. Highly professional.Donald J.
Customer did not leave a comment.william W.
Customer did not leave a comment.charles K.
Wide open space so it's easy to navigate a trailer or truck in this location.Adam B.
Rental agent was thorough and very nice.william W.
Customer did not leave a comment.Joseph W.
Customer did not leave a comment.Richard P.
Customer did not leave a comment.Charles C.
Truck was dead. Operator had no idea how to get it started and had no other units to substitute Had to jump start it with my personal vehicle Owner is a very nice and friendly guy. But his knowledge of the truck left a lot to be desiredGene G.
Fix the online check-in app. It would not record the required pictures.Donald S.
Find someone else to represent you. The person their gave my hubby the heebeejees. Plywood up all over with slot cut into bottom . No face just voice telling him to sign.Steve H.
Customer did not leave a comment.ANTHONY M.
The manager was very helpfulKevin D.
Customer did not leave a comment.TUMEKA W.
Owner was great. Very helpfulJames C.
Customer did not leave a comment.Brian T.
Greg was thorough and conscientious - dealing with him assures safety with the rental.William S.
I had to drive 5 miles off the main road to some broke down pawnshop. Addin 10 miles round trip to my bill. Walk through knee high weeds. Just to rent a truck that doesn't drive straight and shakes every time I put on the breaks.Benjamin L.
Customer did not leave a comment.Adam B.
Our truck was available at the scheduled time. However, the online pick-up and drop-off options did not work using my iPhone. My suggestion for anyone needing to use this U-Haul company would be to take pictures of your mileage and GAS gauge. Our mileage and truck rental was calculated correctly but our gas charges were not. We put gas in the truck and managed to get the gauge spot on as we received. Again, take pictures of your gas gauge and save any gas receipts. If you call to question any of the charges, it will be your word versus theirs.Karen M.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.STEPHEN C.
Customer did not leave a comment.Charles K.
Dealer had trailer ready, on time and was most helpful with advice and making connections. An otherwise difficult move was made easy because of this dealer's efforts. Thank you.CHETIN B.
This location was great. Had my experience been like this throughout the process everything would have been fine.Michael A.
Hire staff who have some idea of what they need to do, the people I spoke with clearly had no idea where inventory (trucks) was. The reply to my question was' sorry we cannot help you'. Problem is the staff simply do not care.Victor F.
Everything was fine. I had no issues.DAVID D.
I've rented from Uhaul for moves in the past and have been disappointed every time...this experience was no different. I was called the morning of my rental to be informed that a truck was not available, but a smaller truck was...only it had a flat and needed to be repaired. My reservation was for 3pm. I got a call just before 3 to inform me the truck wouldn't be available because there was more damage than just a flat tire. Why wait until the day the truck is needed to fix a problem? Due to the market in this area, I could not secure another truck on such short notice, lost some of my moving help due to this issue, and was extremely disappointed. To the credit of the management, they did call me about 15-20 mins. after 3 to tell me they had a cancellation and the truck I had reserved was now available. This whole process put me behind schedule, but I did end up with the truck I rented. Unfortunately, my son-in-law was driving and when he returned the truck, he forgot to top off the gas. The owner had the opportunity to ignore this fact [and should have in light of the problems regarding this rental situation], but chose to charge me to top the gas off. In fact, with every thing that cropped up over the course of the day, I was told I had to call the Uhaul 800 number to make changes for get approvals. I was in the process of a move; I did not have the time to spend on the phone with some Uhaul rep for a problem I did not create. As far as the vehicle, the interior of the truck was not as clean as I would have expected; it did not appear to have been swept by the previous renter (or more). Due to previous issues with Uhaul, I have historically rented from Penske for my last couple moves. The only reasons I used this particular Uhaul location for this move were: 1) it was more convenient, distance-wise; and 2) the owner/manager goes to my daughter's church so I trusted he'd do the right thing as a fellow Christian. Fortunately, this all worked out in the end and I was able to move on the date planned. To the owner/manager's credit, he was very nice, apologetic, and easy to deal with. But Uhaul, overall, is not at the top of my recommendation list when it comes to truck rentals. The rates are almost always substantially higher than Penske, the trucks are in poor condition, and making a reservation in advance seems to mean absolutely nothing. When moving, these are major factors. If Uhaul is to remain in the rental game, I'd suggest raising the bar across the board.Allyssa C.
Facility or office was dilapidated and we had to talk through a plywood wall the whole time to the rep who never showed himself until we went outside to get the trailer. I said this is very strange; he said it's a strange time. But once he came outside with us, he was very helpful and polite. That saved it. Even though the location was out of the way, we would probably use it again as a result.Cynthia H.
Service was friendly, efficient and effective. Hook up was fast and I was on my way quicklyJames M.
Customer did not leave a comment.Jacqueline M.
Customer did not leave a comment.ROBERT W.
Customer did not leave a comment.Patrick R.
Customer did not leave a comment.jacqueline V.
Customer did not leave a comment.William P.
Customer did not leave a comment.Sharon R.
I knew where to take the truck. The owner was very friendly helpful guy..Harold A.
All of my needs were met and if I need to rent a truck or a trailer I will come back here for the help.Cathy L.
I was charged $75 for 1/8 tank of gas. RIDICULOUS!!!! Never again.MICHELLE P.
Customer did not leave a comment.Randall P.
Customer did not leave a comment.Brandon S.
There was no one there but the drop off was great.FRED M.
Owner was very pleasant and helpful.Kristopher H.
Customer did not leave a comment.Tracy M.
I reserved a 26 foot truck and only got a 10 foot. This killed me on time, and trips for my move a 10 foot truck is not meant to move a 5 bedroom house. Per the owner U Haul had over booked.Anthony K.
Have returned many rentals to this guy that owns the place. Very congenial and helpful guy. Treats me like a friend. A definite plus to your companyHAROLD A.
Customer did not leave a comment.Shannon M.
Customer did not leave a comment.CATHY B.
Customer did not leave a comment.FREDERICKMORGAN L.
I paid for 2 dollies got nothing plus paid for 20 clothes to protect stuff got nothingAngela V.
Can't really rate this location as it was closed when I turned in the truck. I tried to return the truck in Powell's Point and the employee was rude and refused to take my truck. Due to that I had to backtrack and return the truck at a location in the opposite direction I was traveling. I therefore got charged for extra miles and gas! Everything was great until it was time to return the truck.Nanci C.
Staff is great. Made me feel like a family member.David S.
The guy at the Colington location was very helpful and polite.Carlton H.
Service was timely and efficient.Martin M.
Customer did not leave a comment.Jeffrey B.
The man who runs this location was not well informed about the logistics of running his business. He didn't check in my trailer on time of return and charged me extra due to his own choices of closing the business on Sunday's. He has poor customer service, which included him hanging up on me when I was calling about unknown charges he was making to me, as well would not talk to me and would only talk to the man I brought with me. The rental was in my name and yet he disregarded what I was asking and would only explain or talk to my friend, the man. His attitude was poor and I will not be renting from him again. I had to go out of my way to get to his location when I made the rental appointment over a week before my date of use, which was to be in grandy. I am highly disappointed uhaul would allow me to be treated in such a manner, especially as this being my first time as their customer. I was intending to use uhaul again shortly to move more Items in my new home but now I'm reconsidering. His attitude toward me was defensive in the beginning of our first conversation when he was making sure I wasn't related to another Mr. Slaughter who he didn't like. Which I am not. His attitude is unprofessional and my feelings are hurt. However, the customer service at shoreline in grandy was impeccable. They all were kind and very professional, I only wish my trailer I rented was sent there like they were told it would be.Katie S.
Customer did not leave a comment.Jennifer T.
There were several very religious comments and remarks being made by the owner of the location that makes customers feel uneasy if they are not very religious. I would not use again for that reason alone.James D.
Customer did not leave a comment.ZAID RAHMAN A.
Very friendly staffDinar S.
concerned we were charged twice. Initially, paid for towing then added $25.00 insurance. Want to make sure we only paid once.RONNIE S.
Great experience and very reasonable.Robert C.
We got the wrong truck and this caused us problems all the way through the trip. Not sure how this happened but this location is hard to get hold of and we ended up having to fix it on the other end.Elizabeth W.
My truck was ready. They contacted me the day before to confirm and adjusted my pickup time as i needed. Did a safety check and made sure I understood the controls and wished me luck.Nancy A.
Customer did not leave a comment.Joe B.
Customer did not leave a comment.Jason C.
Customer did not leave a comment.Stanley L.
Customer did not leave a comment.Louis P.
Customer did not leave a comment.Phill L.
great serviceTony S.
The owner was very kind, helpful and had the car trailer we needed on a holiday weekend. Definitely recommend this site to others.Mary P.
Customer did not leave a comment.gary E.