Customer Reviews for Colington Pawn Shop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Colington Pawn Shop

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Sandy L.
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Customer did not leave a comment.

Shelby H.
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Extremely friendly and helpful! Absolutely recommend. Clear directions about drop-off and easy to book a reservation for one and complete the check-out process! Thank you!

David T.
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The guy at Collington pawn was A1. 100% satisfied with the service.

Daniel H.
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Very friendly! Made drop off nice and easy!

Patrick E.
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Customer did not leave a comment.

james I.
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Gregory W.
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Artesia C.
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The person here informed up about asking for a refund since it was a very bad experience with the truck and trailer. Plus they where dirty when we picked up.

JOHNTHOMAS C.
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Barton M.
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David B.
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Melvin S.
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Mimi G.
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FRANKLINKEITH A.
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Elizabeth B.
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The trailer broke in the middle driving down the turnpike! They rented out faulty equipment and did not make sure it was safe to drive.

Edward M.
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N/A

PATRICK B.
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Drop off was fine

Kevin W.
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Customer did not leave a comment.

bobby S.
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When I rented this truck the man on the u-haul number (NOT Colington pawn) the nationwide number,told me specifically when I asked that the fee was through my contract time and NOT pet mile.I asked twice.when I returned it I called the after hours nationwide and the lady told me 407 miles were covered and I had to pay .40 a mile after that I disputed this in comments on returning but no one called me about it,just recharged my card.Also the original man told me the smaller box truck had a tow hitch I could swap out as I needed a different size.When I got there I had to rent a much bigger truck because that was the only one with a receiver hitch port.

Ralph M.
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Service was excellent. Don't know what would make it better.

Mary H.
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The truck had a used face mask, food covered utensils, cigarettes & a muddy floor! When I asked to get a different truck I was told that I was assigned to that particular truck. My assumption was that the other trucks were in worse shape. When I asked who cleans the truck, the man informed me that he does... opps! Needed a truck for a furniture delivery with short pickup window so I took the dirty truck! After driving it for a short while, I recognized the odor I was smelling.. urine! Can't make this stuff up! 😖

MICHAEL M.
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Overall experience was terrific. I needed help from a customer service representative named Ann in Arizona and she was perfect. Thanks.

Gary M.
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Have customer more sympathetic towards problems with the issues with vehicle. Asked for some sort of refund due to the issues with vehicle and was denied. .

Alan P.
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Lawrence K.
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Ethel S.
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Great experience

Rosiemarie W.
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Very helpful

Wes K.
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I

Andrew D.
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You made us go over an hour one way to pick up car hauler and didnt even give us a call or email to let us know before pickup date. This is the second time uhaul has done this to us. First time it may be a mistake but two times it is a policy. I will be posting this on social media.

Richard H.
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The rental return time was unclear. The pickup point representative stated it simply had to be returned before the return location closed. Later I discovered that the return time was approximately the same time I picked it up. Confusing!

William B.
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N/A

Janelle W.
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Customer did not leave a comment.

Randy Z.
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Thank you for the excellent service we recieved @ your business! It is very much appreciated. AAAAA+++++

Amber V.
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William F.
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Kathy M.
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Very professional and courteous, would definitely use this company again.

Charles C.
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chris N.
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The owner of the store is a little over the top Christian. Which normally is fine but he's also a wise guy. I let that go when I rented from him about three weeks ago. For example, when I said I didn't order a handtruck he said it's on the contract and the contract print was so small and impossible to read and I hadn't even taken possession of the hand truck yet so he should've taken it back and off the contract. That handtruck got in the way and cost me $10. Also the truck only had 3/4 of a tank of gas which meant I had to figure out how to put 3/4 of a tank of gas in it at the end of the trip. He had something obnoxious to say about that too.

Linda G.
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Customer did not leave a comment.

NORMAN S.
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Thorough review of the truck here. Make sure any and all marks are identified with a circle X when you rent or Colington Pawn will likely charge you unless you bought the insurance.

Robert P.
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Customer did not leave a comment.

Brian B.
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John L.
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MARK C.
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Walter S.
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The gentlemen I felt with, was one of the nicest man I have met very professional, hooked everything and unhooked me, great experience, if you need to rent I definitely recommend colington pawn shop on colington road, thank you for everything

Richard M.
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I was charged a $25 dollar cleaning fee with $1.69 tax. The truck didn't need cleaned. I thought that was a little shitty especially when I had to throw food away that was left in the truck at pickup.

Anna M.
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Allen L.
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William A.
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Gas tank was not actually full

Ed Y.
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Kevin G.
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Chris N.
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Robert M.
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Jason D.
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Dropped truck off after hours, day early...closed but a man appeared and gave receipt. Later I am charged a fee for drop off??

ANDREW G.
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Returned the uhaul on time and still charged an extra fee. Will not use uhaul ever again.

mary C.
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RainX on windows. a winch on the pull trailer

Edward P.
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Customer did not leave a comment.

ryan N.
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Kenneth G.
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Kenn G.
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Paul B.
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James S.
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thomas W.
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brian T.
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Robert S.
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Robert L.
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Three of the 24 furniture pads rented were badly soiled. Otherwise, the location was excellent and efficiently managed.

Connie G.
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Deborah R.
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Walter L.
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Ben S.
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I have rented several trucks from the Colington location. The gentleman that runs this facility has always been a complete pleasure to deal with. He is detailed and extremely kind. Thank you for providing this service on the island!

WILEY H.
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Simply continue to provide the same excellent service that was provided when I picked up the rental!

Debra J.
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Covid compliant ... very friendly, patient and efficient

Chris C.
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Great staff, clean equipment

Mike E.
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I feel like I should not have been charged extra for dropping the trailer off early. It was not right to charge $20 for being early! Someone please call me 252-326-4252

KARIN G.
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Customer did not leave a comment.

KARIN G.
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LOUISE V.
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JOSEPH R.
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Excellent location. Easy access and egress. Very kind and helpful.

Tony T.
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I have a 5 year old U-Haul trailer hitch and recently had a new wiring converter and harness installed by a local auto repair shop. When I picked up the trailer in Bluffton there was only a female pigtail on the trailer, which I expected. I hooked the male connector on my harness to this pigtail. When I returned the trailer to this pawn shop location the owner told me to give him my wiring. When I told him it was mine he did not believe me and insisted on inspecting the wiring for the U-Haul brand. When he saw that it was not a U-Haul harness, there was no apology for his mistake. He only said that U-Haul didn't rent trailers without the full harness. He was very suspicious of me, even though it was plain the wiring harness was mine. To add further insult, he told me to "Have a blessed day" as I was leaving. I looked around and saw various religious signs and slogans. This person needs to practice what they preach. I do not enjoy having my character impugned in such a blatant and dismissive way. I will not be using this location for my needs again. And I will tell all my friends of my experience.

Kathleen P.
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What is an after hours service fee??? I returned the truck on time; and very clean. 9am on a Saturday is NOT after hours.

Edward S.
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Customer did not leave a comment.

JOSEPH C.
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Very friendly and helpful staff!

ANN B.
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Kevin P.
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Adam T.
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Location seemed disorganized and it doesn't seem like the technology for reservations is being utilized. Even after uploading drivers license and paying for equipment, still had to present drivers license and credit card at pickup. Truck roof leaked.

Rick W.
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Customer did not leave a comment.

JASON P.
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Steve H.
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The customer service was personal and outstanding!

Douglas B.
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Little mold

Randall B.
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Gentleman that checked us in was very helpful and informative. Pulled in right at closing and he was very respectful and was no issue for him. He thanked me for folding the blankets and tying the dolly so it didn't roll around in the back.

Bruce P.
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The truck I rented had a severe ride imbalance that causes front wheel shaking at 55 mph or more. It was worse when loaded. I reported the problem to the return location in Myrtle Beach sc

John J.
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I had an A+ experience. Thank you

Diana V.
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Customer did not leave a comment.

Donald J.
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David D.
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Very nice and professional

Ardel G.
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Excellent service. However, FYI: the location is over 3 miles from the main road.

John W.
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Customer did not leave a comment.

Ken B.
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Passenger side windshield wiper torn I picked it up

Kelly K.
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I worked with a gentleman Gary at this location and I have to say it was probably one of my best customer experiences at any retail outlet over the past 10 years. I called Gary shortly before the site posted closing time and he was very accomodating and assured me they would be open when I got there. The online checkin followed up by equipment check in with Gary was outstanding. I arrived and even had to switch my trailer type AFTER Gary had already hooked it up. He was so gracious through the entire process, it was amazing, his patience was extremely appreciated. Gary was professional and thorough in hooking up the trailer for me and making sure there were no safety issues. I really can't describe enough how great the experience was and certainly further cemented my already high opinion of the Uhaul locations.

Brian N.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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