Customer service at this location was amazing. I received a phone call to determine best time to drop off and if there was any adjustment I needed to make well in advance of the date. Thank you!
KYLE S
Customer Reviews for Colington Pawn Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Followed up with a call and thanked me for my business. Great customer service.
Brandt PKeep doing what you do!
IAN BWebsite a little difficult to navigate
Kenneth WVery friendly and easy to work with.
Maria WNone
SUSAN HNo one was there. Had to call and wait 30 minutes for him to show up. Place is a dump. Had to take a different trailer than I had reserved a this location did not have what I ordered.
Fred GAll involved were great. Highly recommend to friend/family.
Michael MGas was not where it said it was and was charged a gas fee for the incorrect amount being in the system upon pick up. Owner at this location did not check the photos I uploaded and charged me a gas fee.
WILLIAM SNo one was at the drop off location but the phone number and key drop off box made it easy to return the UHaul.
RITA VI dropped off the U-Haul and they were closed and I did a virtual drop.. there were no issues except the data on my phone was a little sparse so it took a while to upload pictures.
THOMAS DFriendly staff, great location for me, clean vehicle!
Sharon RWe will be renting another truck from this location next week. This will be the 6th rental in the last couple years from u haul. Too bad we can't get a frequent customer discount!
TROY BAlways Friendly service, convenient location
Terry SService was provided in a personable, proficient and professional manner.
MARCUS MThe guy there really knows what he doing.
VICTOR VGreat service, vehicle in great condition
dana kSmooth pick up and drop off Thanks
Scott SVery friendly Knows his job very well Made sure everything was safe before I left did a post trip upon my return Very satisfied
Michelle Ipassenger mirror broken,steering seemed to have to much play,did not have the trailer we asked for,did not have time to go to another location.so we had to take this truck,we had to keep truck at friends location 14 days untill our place in Locust Grove Va was ready.It cost 40 dollars a day to store this truck.We had wanted a 6x12 trailer would had saved us money
kathy pLocation had computer problems and couldn't provide me with contract information. As it turned out the return center was incorrect but I was able to get it corrected upon returning it to the center we had originally selected on are computer form.
Glenn MThe representative at this location withheld information and blatantly lied about charges. Not to mention the fact that he reserved a piece of equipment he didn't even have and made me have to jump through hoops between multiple locations to get what I needed. I had to find all the information and make all the calls myself. I ended up paying more than double what I was originally quoted. This guy is a used car salesman type of slimy, cheat. If I wasn't in a bind and crunched for time I would have gone anywhere else and next time I definitely will. Regardless of time or price. Worst rental experience of my life.
Rene PThe person that helped us was easy to work with, friendly and even offered to back the trailer up for us. I would recommend him and the location to anyone wanting to rent.
CHRISTOPHER PGary at Colington Pawn Shop was great to work with! He was very accommodating, and friendly!
David BGoof friendly service
Dylan LThe location was great - everything else about v this experience was a nightmare
CHAD WTook $100 deposit from me and now since he messed my Paper work up I don’t get my $100 back because there “no evidence” of a deposit. Even though you have to have one to use cash. Will never use uhaul again. Awful service and now I’m out $100 when my kids starting school.
MARY MGary was great !
kelly CWORST EXPERIENCE at a UHAUL provider. it began with the owner trying to force me to leave with a different trailer than what was on my receipt. The one he chose was broken, missing parts, lights not working. After requesting the trailer UHAUL assigned me, the owner became irritated, started raising his voice. I was told to move the trailers around to access the one I was actually supposed to get. (which was in great condition). THIS IS NOT MY RESPONSIBILITY. That's when the yelling started. After the yelling match, he threatened to forfeit my rental. Stating "How bout I take it off your car and you go rent somewhere else. How you like that?" Frankly, this had taken so much time that I didn't want to continue arguing. I was late picking up my wife for an appointment. So I left. I spoke to the regional UHAUL coordinator which gave me a 20% refund.... NOT WORTH IT. What a joke. In my opinion, if you are dropping off a trailer here, drop it off after hours. DO NOT PICK UP A TRAILER FROM THIS PARTICULAR LOCATION!!!!! AVOID!!! AVOID!!! AVOID AT ALL COST!
Mathieu DGary is very responsive and everything was easy and clean. We have rented twice now and will use again.
Winston HMy order for this trailer was confirmed for a pick up in Manteo but two months later you changed it to Collington. This cost me time, mileage and gas and inconvenience. And Barry’s in Manteo is a lot more personable to deal with. If you accept my contract for Manteo you should arrange for a trailer to be there especially since there was a couple months to arrange it. Failing to do this I feel that I should be compensated financially or with future rental credit.
ronald mCaring and Polite
suzanne fOverall wonderful experience
Todd FRental was quick and easy. Return hazel free.
Allen DThe owner was fantastic! Very kind and knowledgeable, and helped hook the trailer to my vehicle. Would recommend reaching out to this location for all your u-haul needs!
Andrew BGentleman is very professional from picking up equipment to return of equipment used. Supplies needed were also well maintained as was the equipment used. I have recommended this Uhaul pick up location to everyone here at ECU OBX/ CSI Research Campus for all needs in moving equipment and supplies. Thank you to the gentleman once again!
MICHAEL HOutstanding service, supplies, and prices.
Gregory GDoor was locked upon arrival even though return was during business hours. Had to call twice and knock again to get someone to accept the return. Buildings look run down and pretty unfriendly storefront. Gentleman was nice but a bit eccentric.
Joel Dnothing
John BNeutralize the “ Crazy forJesus” attendant. why is this in your face Christianity theme posted on signs throughout the office? It’s a turn off to customers.
Joseph WVery friendly and welcoming. Concerned about my experience and the service. All A+ service.
Jerry JVery friendly experience
joseph BThe worker was great and very nice. Easy process
logan wGary is great. Enjoyed meeting him while picking up the trailer. Unfortunately, the right front tire developed a side wall leak during our rental.
John RGary, owner waited for me to arrive a couple mins after closing g on a Friday afternoon. Much appreciated.
mike wMaking a reservation should guarantee equipment at the location reserved. Should not have to drive an hour and 15 minutes one way to pick up a truck, take 30 minutes to mobile check out because there is not an attendant there and then have to drive an hour and 15 minutes back to even begin loading. On top of that the 58 miles it took to get back to loading location and the 40 miles to drop it off (98 miles total) weren’t even credited and billed for excess miles and another day when first day was supposed to have truck at 0800 and didn’t have until 10:00 and didn’t get to being loading until noon. Will not use Uhaul again. Terrible experience. Quoted 347.00 plus tax and paid almost 500 because reservations don’t mean reservations…
MELISSA HEverything was great, in and out quickly, friendly employees
James SYour agent is an outstanding person who is a major asset to your company. I have been coming to the Collington Rd location for years simply because I can always depend upon friendly, professional, and exceptionally helpful service from him each and every time!
Yvonne dI only go there because it is the closest. I can’t believe uhaul lets this dealer be part of their organization. I do not want to allow this business know I personally gave a bad review, he will treat me worse, if the service could even be worse. Do you have a district manager or a position like that? If you do, that person should be reprimanded
Michael sClose/easy drop off.
JOHN WI was confused regarding the comments the representative made regarding the exterior material condition of the truck. The scratches were there when I picked the truck up, but didn’t have “stickers” on them. He made it seem it was my problem. I have pictures of the truck when I picked it up showing the damage. I was made to feel uncomfortable and I don’t appreciate the experience.
Robert M