Customer Reviews for Colorado Springs Self Storage Central
(U-Haul Neighborhood Dealer)

124 reviews

3132 Mallard Dr   Colorado Springs, CO 80910

(719) 425-2181

Location Hours

  • Mon-Fri: 9:30 am - 4 pm
  • Sat: 9:30 am - 1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(719) 425-2181

3132 Mallard Dr
Colorado Springs, CO 80910

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 4 pm
  • Sat: 9:30 am - 1:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The employee I encountered was extremely rude and condescending. She didn't seem like she wanted to assist with the return.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Philip R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald G.  |  Overall Experience 
Rating:
5.0

Our until was infested with mice after 1 month. All of our bags and boxes were eaten into and filled with mouse poop.

Michael B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark G. 
Rating:
4.0

Need more staff To avoid waiting

robert H. 
Rating:
5.0

Customer did not leave a comment.

Jeannie A. 
Rating:
5.0

The staff was so friendly and und understanding help me when I didn't understand how to stop my storage correctly because I couldn't make it to the office they're very understanding

Lariell O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christie W.  |  Overall Experience 
Rating:
5.0

Outstanding service from front personnel! I believe I dealt with Crystal a lot ( think correct name) and she was so pleasant to talk to and I want to say thank you to all of you!

ALAN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAWN M.  |  Overall Experience 
Rating:
5.0

I would like to thank you for helping my family secure my household goods until we were able to find housing in during our move to Colorado. Stephanie was professional and accommodating, especially during these C-19 times. Thanks again, Dr. Connell

Margaretann C.  |  Overall Experience 
Rating:
4.0

Why do you need to call 3 different people to confirm im picking up a vehicle? i was the main person but my driver got the call first then me and they asked for a third don't know why and it was at least 5 min between calls. Ian called my third person to confirm and then we never heard from him again, sat for 20 min then called customer hotline(support) and we were good to go Ian never gave us the code for the key box, so we were there an HOUR trying to get this vehicle. The location was great!! Your people on the phone need to complete a teansaction. POOR SERVICE FROM IAN

Ryan M. 
Rating:
3.0

The office is in an apartment neighborhood down a narrow lane where a group of storage units are located. I called and left two detailed messages during the day for someone to call me back with the time their location closed and was never called back. I arrived around 6pm only to see a locked facility with 5pm closing. The area at the office was too narrow to turn my truck and trailer around to not block the entrance to the self storage. I ended up waiting for a good Samaritan storage patron to show up who agreed to help me unhitch the trailer and manually move it to a safe spot. U-Haul instructions for after-hours procedure were excellent and allowed me to to finish my business with a sense that things were complete. Thank you for the videos and easy photo process that gave me confidence you had what you needed. Please tell the folks at this storage location to answer their phones!!

JIMMY RAY S. 
Rating:
5.0

Customer did not leave a comment.

Bob M. 
Rating:
1.0

Customer did not leave a comment.

Frank G. 
Rating:
5.0

Customer did not leave a comment.

Jimmy B. 
Rating:
5.0

Customer did not leave a comment.

Evan B. 
Rating:
1.0

We were given the wrong pick up and drop off locations and no one seemed to know what they were doing. Will not be recommending this location to anyone.

Shawna R. 
Rating:
1.0

Let your customers know that if they are late that your reservation could and will be canceled. And to give a full print out receipt on what charges there are. Instead of just the total.

Heather S. 
Rating:
5.0

Stephanie went beyond and above to help me out. She is a wonderful person and a great staff member you need to keep for ever. She is not replaceable in no means.

Tito V. 
Rating:
5.0

Was provided excellent service upon return of the vehicle.

Judith M. 
Rating:
1.0

Waited for over an hour to receive the rental and took over an hour to return the rental. I have never had such a poor experience doing something so simple. I will not be returning my business and I encourage people who are looking for a structured establishment do the same. Very disappointing.

Ronica S. 
Rating:
5.0

Customer did not leave a comment.

Danial B. 
Rating:
4.0

Only place that would answer the phone when I tried calling over 10 places

Paul J. 
Rating:
3.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Not a thing.

terry S. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

The location and Stefanie were AWESOME but the cargo trailer itself was the worst I've EVER rented from UHaul. This is not fault of the woman that helped me, just poorly maintained equipment. Couldn't drive more than 45 mph on highway because cargo trailer needed work desperately. Turned my 12 hour drive into 18 hrs! I've already called UHaul to hopefully make this right so we will see. Again, the location and service were TOP NOTCH in Colorado and customer service doesn't get better than Stefanie at this location....the trailer was just JUNK though! Should be someone checking these things before such a long journey/rental. Hoping UHaul makes this right because an 18 hour trip was not my plan and I was NOT HAPPY to have 6 extra hours put on my journey!

Adele T. 
Rating:
1.0

Advise them to go to a location that customer service staff familiar with the uhaul system. I also paid $20 more for my trailer at this location than I would've payed a couple miles away at another location.

adam A. 
Rating:
5.0

Stephanie helped us out at this location. Extremely helpful, outgoing personality and gives you extra tips on staying safe on the road. I'm so glad she was there to help!

Amanda G. 
Rating:
1.0

Representative was extremely abrasive/rude. First contract had to be reversed because they didn't check the truck beforehand. Ended up having to pay twice (although the rep on the phone did redact the first payment...which I should get back in 5 days?)

JESSE S. 
Rating:
3.0

You have charged me twice for this truck.

James R. 
Rating:
5.0

N/a

randal E. 
Rating:
3.0

Employees were very nice but the trailer we picked up was completely covered in ice from the previous renter. So much that i had to chip it all off with a huge pry bar just to do my inspection and found damage to the trailer under the ice. Third party locations don't seem to inspect trailers between renters.

Michael M. 
Rating:
5.0

Staff were extremely helpful! Great service. The U-Haul system wasn't working up to standard, as it wouldn't let me purchase safe-tow insurance. However, the staff handled the situation well and professionally.

Bridget B. 
Rating:
5.0

The parking area is tight. Have vehicles facing out so the customer can just drive out without having to turn it around.

ROSEMARY M. 
Rating:
1.0

Customer did not leave a comment.

Casey C. 
Rating:
4.0

Customer did not leave a comment.

Jamie K. 
Rating:
3.0

I was told where to drop the truck off the day before. I dropped off at 7:15 am which was 1.5 hours early on the actual truck rental and issues I had obtaining the truck in the first place. The truck ran great the entire trip.

John R. 
Rating:
5.0

Customer did not leave a comment.

RICKY B. 
Rating:
3.0

Customer did not leave a comment.

Jolleen E. 
Rating:
4.0

Stephanie did an excellent job in helping me get the trailer! Very knowledgeable and customer-friendly.

Monte M. 
Rating:
5.0

Customer did not leave a comment.

Doris S. 
Rating:
4.0

Very friendly and helpful

Brian M. 
Rating:
5.0

This location was fine. The lady was nice. HOWEVER this was a particularly awful experience trying to rent a small auto transport to haul our US ARMY son's Jeep Wrangler to his new duty station in Colorado Springs CO (Fort Carson) from Sonora Texas. We had to drive the Jeep 127 miles in order to find an auto transport trailer. We were not given a military discount (we are both retired Air Force) despite being offered it (military discount) in San Angelo when we initially made the reservation. THEN we could not drop the trailer off outside Fort Carson at the closest U-Haul site when we arrived in Colorado Springs the day after we hooked the trailer onto our pickup and headed north, but had to drop the trailer off 25 miles away from our son's home. We also were NOT offered the special rate that was being offered to get Trailers and other U_Haul equipment to certain destinations due to a shortage. Colorado was one of the shortage states. The people on the phone were NOT helpful and did not understand that our 2018 F-150 could EASILY tow our son's Jeep Wrangler. It can tow 10,000 lbs. What a poor experience on the phone. Five years ago we also towed our son's Jeep to Alabama from Texas after he returned from Afghanistan. We used one of your competitors and did not have any trouble at all. We don't believe your phone representatives are trained very well.

ROBERT G. 
Rating:
5.0

I can't open the receipt on my email.

Jennifer C. 
Rating:
5.0

Stefanie was awesome

Jacob V. 
Rating:
5.0

I mention to the Clark about the reviews that I've read that work really negative I just didn't say it I commend this Clark and this location

Robert M. 
Rating:
3.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Courtney was very pleasant and professional she made the entire process very smooth.

Kim W. 
Rating:
5.0

Customer did not leave a comment.

Chris P. 
Rating:
1.0

I was charged $168.03 for a truck that was supposed to be no charge. My reservation was never right. I never even got the truck on the day I reserved it and I was promised by several u-haul employees that I would NOT be charged for the truck I got the following day. I have not once signed any paperwork at all for anything. This is outrageous and I will be disputing the charge with my credit card company as well as posting on every social media site I have about he poor customer service and overall horrible experience I had with u-haul if this is not remedied TODAY

Tammy B. 
Rating:
5.0

The office was clean and it was the best experience I've ever had !!!! Go U-haul, Ten golden stars !!!

rollando H. 
Rating:
5.0

Customer did not leave a comment.

Crystal K. 
Rating:
5.0

Dropped off without incident

warren M. 
Rating:
3.0

Customer did not leave a comment.

Jesus T. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Customer did not leave a comment.

Marie B. 
Rating:
5.0

Customer did not leave a comment.

Jim L. 
Rating:
5.0

Customer did not leave a comment.

Allen T. 
Rating:
5.0

Customer did not leave a comment.

victor A. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
5.0

Customer did not leave a comment.

Matthew A. 
Rating:
5.0

It was fast and easygoing. And when you return after hours they send you an email of how much it cost. You don't have to go back for anything. Simple process.

Ashley W. 
Rating:
4.0

Friendly and helpful staff.

Michael O. 
Rating:
5.0

Exceptional service!

Elisabeth A. 
Rating:
5.0

Nothing to improve as far as staff. Tara was so friendly and professional. She was sincere too. Not fake. VERY unusual in this day. I do think that 9 pm is too early to lock the gate tho.

Greg W. 
Rating:
5.0

The only difficulty was finding a place to park my car while I moved. The service was fast and easy/hassle free rental.

Andrew E. 
Rating:
3.0

Customer did not leave a comment.

Caroline M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

very accommodating, friendly and great location

Thasha M. 
Rating:
5.0

Customer did not leave a comment.

Felicia I. 
Rating:
4.0

Be open until 5:30PM.

Jabez H. 
Rating:
5.0

This location had friendly staff that made the rental go quick and efficiently. I will be returning to this location for more of my rental needs.

Tiffany H. 
Rating:
5.0

Customer did not leave a comment.

Lowell G. 
Rating:
5.0

This dealer is conveniently located. Tasha was very knowledgeable and quick to get us into the truck we needed. I would definitely return to this location for future rentals and storage.

tara F. 
Rating:
5.0

I was told that the minimum rental was for 5 days and that i would be prorated for the days not used. I only used it for 2 full days and was told upon return on the 1 877 number that Uhaul didn't do that and i lost 3 days of money that i didn't use the rental for. This is bad business as i was going to use that remaining money for another rental in 2 months. But I'll be using someone else in the future if this isn't resolved.

PATRICK E. 
Rating:
5.0

Tara was the best

cassandra C. 
Rating:
5.0

Customer did not leave a comment.

Kimberly B. 
Rating:
5.0

Customer did not leave a comment.

Encel W. 
Rating:
1.0

Customer did not leave a comment.

Kadeima M. 
Rating:
4.0

The woman who helped us was very nice, professional, and wanted to make sure we were taken care of. Everything went very smoothly during our check in process.

RACHEL H.  |  First Impressions 
Rating:
4.0

Checking in was a little long, especially sitting out in the cold.

Florentina M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca A. 
Rating:
5.0

Customer did not leave a comment.

Yvonne C. 
Rating:
3.0

Customer did not leave a comment.

LATRINDA B. 
Rating:
3.0

Customer did not leave a comment.

Dawn H. 
Rating:
3.0

The staff was courteous and professional. The rest room was out of order. I'm pretty sure that the trailer was one of the original ones used by Moses when he helped the Israelites move from Egypt! This unit is long past due for retirement.

shelby L. 
Rating:
5.0

The lady behind the desk was super duper nice fun energetic everything you could ask and more just blown away from the service she provided and excellent price for what i had to do to move thank you again and definitely recommending people ise this location!!!

Christopher S. 
Rating:
3.0

I was a little unhappy about how much actual room there is inside the trailer. You loose 1ft in height × 8 foot in length which is alot when you advertise 4foot by 8 foot.

Leanne B. 
Rating:
3.0

Customer did not leave a comment.

Milton H. 
Rating:
5.0

Customer did not leave a comment.

kendall G. 
Rating:
5.0

Customer did not leave a comment.

Andre A. 
Rating:
5.0

truck was clean in cab area, the back had not been swept out by previous renters. the lady was very helpful and nice on the inside.

eric S. 
Rating:
5.0

Customer did not leave a comment.

MISSY F. 
Rating:
5.0

Customer did not leave a comment.

Parker V. 
Rating:
5.0

In and out with no issues. Prices were perfect for our budget.

JRACE R. 
Rating:
4.0

I was charged $8 for safe tow coverage, which I did not agree to please credit that charge to my card. Call me when done please. 757-652-0717

Selina D. 
Rating:
5.0

Contacted me right away, very personal. Professional and worked their butts off to accommodate. Experienced and willing to help out without asking. Worked with me from out of state to make things smooth. I'd recommend and use them again if needed.

Rick M. 
Rating:
5.0

Customer did not leave a comment.

Brad B. 
Rating:
5.0

Great service Truly care about customer service

Melvin C. 
Rating:
5.0

Denisha was incredibly helpful! I would definitely recommend this location to my friends and family!

Jane R. 
Rating:
5.0

Customer did not leave a comment.

Deborah H. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Salvador C. 
Rating:
5.0

it was all good

Christopher D. 
No reviews have been submitted for this location.

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