Why do you need to call 3 different people to confirm im picking up a vehicle? i was the main person but my driver got the call first then me and they asked for a third don't know why and it was at least 5 min between calls. Ian called my third person to confirm and then we never heard from him again, sat for 20 min then called customer hotline(support) and we were good to go Ian never gave us the code for the key box, so we were there an HOUR trying to get this vehicle. The location was great!! Your people on the phone need to complete a teansaction. POOR SERVICE FROM IANRyan M.
Trailer Rental & Towing in Colorado Springs, CO at Colorado Springs Self Storage Central
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Colorado Springs, CO 80910
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The office is in an apartment neighborhood down a narrow lane where a group of storage units are located. I called and left two detailed messages during the day for someone to call me back with the time their location closed and was never called back. I arrived around 6pm only to see a locked facility with 5pm closing. The area at the office was too narrow to turn my truck and trailer around to not block the entrance to the self storage. I ended up waiting for a good Samaritan storage patron to show up who agreed to help me unhitch the trailer and manually move it to a safe spot. U-Haul instructions for after-hours procedure were excellent and allowed me to to finish my business with a sense that things were complete. Thank you for the videos and easy photo process that gave me confidence you had what you needed. Please tell the folks at this storage location to answer their phones!!JIMMY RAY S.
We were given the wrong pick up and drop off locations and no one seemed to know what they were doing. Will not be recommending this location to anyone.Shawna R.
Let your customers know that if they are late that your reservation could and will be canceled. And to give a full print out receipt on what charges there are. Instead of just the total.Heather S.
Stephanie went beyond and above to help me out. She is a wonderful person and a great staff member you need to keep for ever. She is not replaceable in no means.Tito V.
Was provided excellent service upon return of the vehicle.Judith M.
Waited for over an hour to receive the rental and took over an hour to return the rental. I have never had such a poor experience doing something so simple. I will not be returning my business and I encourage people who are looking for a structured establishment do the same. Very disappointing.Ronica S.
Only place that would answer the phone when I tried calling over 10 placesPaul J.
Not a thing.terry S.
The location and Stefanie were AWESOME but the cargo trailer itself was the worst I've EVER rented from UHaul. This is not fault of the woman that helped me, just poorly maintained equipment. Couldn't drive more than 45 mph on highway because cargo trailer needed work desperately. Turned my 12 hour drive into 18 hrs! I've already called UHaul to hopefully make this right so we will see. Again, the location and service were TOP NOTCH in Colorado and customer service doesn't get better than Stefanie at this location....the trailer was just JUNK though! Should be someone checking these things before such a long journey/rental. Hoping UHaul makes this right because an 18 hour trip was not my plan and I was NOT HAPPY to have 6 extra hours put on my journey!Adele T.
Advise them to go to a location that customer service staff familiar with the uhaul system. I also paid $20 more for my trailer at this location than I would've payed a couple miles away at another location.adam A.
Stephanie helped us out at this location. Extremely helpful, outgoing personality and gives you extra tips on staying safe on the road. I'm so glad she was there to help!Amanda G.
Representative was extremely abrasive/rude. First contract had to be reversed because they didn't check the truck beforehand. Ended up having to pay twice (although the rep on the phone did redact the first payment...which I should get back in 5 days?)JESSE S.
You have charged me twice for this truck.James R.
Employees were very nice but the trailer we picked up was completely covered in ice from the previous renter. So much that i had to chip it all off with a huge pry bar just to do my inspection and found damage to the trailer under the ice. Third party locations don't seem to inspect trailers between renters.Michael M.
Staff were extremely helpful! Great service. The U-Haul system wasn't working up to standard, as it wouldn't let me purchase safe-tow insurance. However, the staff handled the situation well and professionally.Bridget B.
The parking area is tight. Have vehicles facing out so the customer can just drive out without having to turn it around.ROSEMARY M.
I was told where to drop the truck off the day before. I dropped off at 7:15 am which was 1.5 hours early on the actual truck rental and issues I had obtaining the truck in the first place. The truck ran great the entire trip.John R.
Stephanie did an excellent job in helping me get the trailer! Very knowledgeable and customer-friendly.Monte M.
Very friendly and helpfulBrian M.
This location was fine. The lady was nice. HOWEVER this was a particularly awful experience trying to rent a small auto transport to haul our US ARMY son's Jeep Wrangler to his new duty station in Colorado Springs CO (Fort Carson) from Sonora Texas. We had to drive the Jeep 127 miles in order to find an auto transport trailer. We were not given a military discount (we are both retired Air Force) despite being offered it (military discount) in San Angelo when we initially made the reservation. THEN we could not drop the trailer off outside Fort Carson at the closest U-Haul site when we arrived in Colorado Springs the day after we hooked the trailer onto our pickup and headed north, but had to drop the trailer off 25 miles away from our son's home. We also were NOT offered the special rate that was being offered to get Trailers and other U_Haul equipment to certain destinations due to a shortage. Colorado was one of the shortage states. The people on the phone were NOT helpful and did not understand that our 2018 F-150 could EASILY tow our son's Jeep Wrangler. It can tow 10,000 lbs. What a poor experience on the phone. Five years ago we also towed our son's Jeep to Alabama from Texas after he returned from Afghanistan. We used one of your competitors and did not have any trouble at all. We don't believe your phone representatives are trained very well.ROBERT G.
I can't open the receipt on my email.Jennifer C.
Stefanie was awesomeJacob V.
I mention to the Clark about the reviews that I've read that work really negative I just didn't say it I commend this Clark and this locationRobert M.