My experience with this location was good. The woman working tried to help as much as possible, but unfortunately the changes in corporate procedure made her unable to help. I don't know why someone thought it was a good idea to hamstring your frontline customer service, but that is effectively what has happened and I will likely consider other options next time to avoid the hassle.Alex K.
Customer Reviews for Colorado Springs Self Storage North
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great people!ROBERTA W. | Overall Experience
Signage was a little obscure. Could have been easier to find.Scott S.
Customer did not leave a comment.Megan W. | Overall Experience
I have had different units at this location for more than 20 years. Unfortunately you keep raising the rent. There is no power, no lights in the units and limited access times. I found a much better deal with lights and power and gated 24 hour access.KEN C. | Overall Experience
Wasn't open. After hours drop off.Matthew B.
Customer did not leave a comment.BEN W. | Overall Experience
I really appreciated the support of the staff in renting our unit. Our move out was last minute and I had to complete the reservation and contract from out of town and the staff was very helpful and made moving in easy.Kerriann H. | Overall Experience
Customer did not leave a comment.Brian M. | Overall Experience
Customer did not leave a comment.Tony E.
Great People and Great Service!Brandon F. | Overall Experience
Easy access to location. Staff was always friendly and accommodating. Improved security several years ago.CHARLES M. | Overall Experience
Everything including the low prices was a great service to me. Very professional!david m. | Overall Experience
The lady walked past us announcing a fee that I didn't need instead of talking to me. My passenger basically started a fight with her about it and I sincerely apologize for his behavior, but the lady that was there that morning (7/26) was also not even trying to be a customer service representative. She seemed to be in a bad mood from the start.Connor B.
Customer did not leave a comment.Jan J.
Customer did not leave a comment.Joanne D.
Customer did not leave a comment.Erin K.
When I picked up the uhaul it had half a tank of gas, it was dropped off with less but the drop off location charged me to fill up the tank when I got the truck with half a tank. I emailed the drop off location and receive no response at all!CANDACE B.
Customer did not leave a comment.Kaitlin K.
Customer did not leave a comment.don J.
My son at last minute had to go to Texas and thus we had to extend the planned rental an extra day and ultimately an extra week. When I spoke with Raven of Colorado Springs scheduling office to extend the rental, she rudely stated that the trailer was to be rented out to someone else by noon. She then placed me on hold and upon her return, she announced that it would be an extra $40/day even though during my earlier 6/15/2020 conversation with her, Raven stated that the cost would be $25/day. Additionally, two other agents told me the same. When I told her that, Raven flatly refused to listen or delete the $40/day extra charge and said the total would be $65/day plus taxes. When I asked her to let me talk to her supervisor, she retorted "I am the manager in charge here, there is no one higher than me at this time". I reminded her that there was corporate structure to which she stated, "It doesn't matter, you will ultimately have to go through me as I am the person to whom they will send you and the charge will be recorded as $65/day. Raven was rude and appears to be accustomed to bullying customers with her managerial authority. I had to go through corporate U-Haul customer service to file an to appeal her charges. Because all conversations were recorded and reviewed, Raven's extra $40/day charges were dropped. Other than Raven 6/15 and one other time, I found everyone involved in the process to be extremely professional and helpful (Venessa 6/16, Kelly, Jyra 6/18, Monica 6/27, Vanita W-6/22). I would rent from U-Haul again but never have Colorado Springs, CO as a drop off location. Also, the drop off location was changed from the original one to the location on 330 Karen Lane without reason.Marie L.
Not a thing. Check out was quick and easy. Van had low mileage and ran great. Was perfect for what we needed and the rental agent was top notch!tasha P.
Customer did not leave a comment.Yvette K.
Customer did not leave a comment.Brad H.
I can't think of anything. The attendant was very friendly and helpful. The office was well kept. It was a pleasant experience.Tim S.
The first issue is that my rental was confirmed for 5905 N Nevada Ave. However, Uhaul decided to move my reservation 15 MINUTES AWAY! to Karen Lane. This resulted in an extra hour for the moving company I hired to be charged as well as 8 miles of extra charges and of course gas cost and logistics on my end in my personal vehicle as well. SO MUCH FOR THE $50 GUARANTEE. I will truly never use this company again. Reservation #: 29947456Shaun S.
The online check in process was horrible. It took over an hour to get checked in and required an unreasonable number (4) contact numbers.Bret T.
Customer did not leave a comment.Lauren J.
This was a 100% painless experience. Tasha was so easy to work with, had exactly the truck I needed, and had me on m way in less than ten minutes. The price was much less than expected. And the best surprise - - the truck was completely smoke-free, something I seldom find in rental cars or equipment these days.nancy S.
Very friendly check in on a snowy day. Clean storage unit and easy truck return.Thomas H.
Very helpful in showing how the hitch system gets hooked up. We were in and out on our way quickly.Art T.
Too cumbersome of an automated processJohn G.
there was some damage that was not id before we arrived but upon our inspection they were noted, no big deal, personnel were really nice about it.Joseph C.
Make sure locking nut is present and ratchet secure on tow dolly so my car does not come away from the equipment while in motion. I provided faster when I observed deadline gig.Jason K.
Clean. Professional. Helpful.Donna W.
Customer did not leave a comment.Mary S.
Customer did not leave a comment.Michael S.
A little hard to find, but we managed.Linda M.
The owner /Autorized dealer was a delight and very helpful and accomadated our specific needs Tue crew that is a sub contractor for uhaul thru Moving help was a complete joke and their performance laughable at best . They showed up 2.5 hrs late in a tire down camper hopped out smelling like booze. The first boxes out they dropped down the stairs breaking multiple things. Once loaded they did not secure load witch caused for my dresser to be permanently damage . And when they left. They didn't put slider back in and didn't come back to fix it. Witch resulted in more delays . On our way back to the unload location I waited for another 25 mins and my wife seen them parked in a close by alley and walked up and seen them smoking drugs. I wouldn't recommend these people they do not care about you stuff and should not be around kids . C &M. MOVING 2AS THE CREW . PLEASE WARCH OUT FOR THEREAnna E.
Customer did not leave a comment.Kathy R.
Customer did not leave a comment.John K.
Customer did not leave a comment.Randy W.
Great experience. I flew in from out of town, quick paperwork process, truck was clean, ran perfectly and was ready to go. A back-up was prearranged so no stress in case my flight was delayed past closing time on Saturday.william W.
Customer did not leave a comment.Scott A.
Customer did not leave a comment.Zhitao L.
There was no appliance dolly which I had reserved. The staff first tried to send me to another location for the whole rental. I was dropped off there, so not a possibility. She then stated the district manager knew they had reservation for an appliance dolly, but did nothing about it. while i got 50 dollars off my rental, had to go to another location for the dolly, overall I lost about 90 minutes out of my day. Note the windshield was so streaked and dirty the washer fluid wouldn't clean it.Douglas C.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Michael R.
I made the reservation weeks before and spoke to an attendant. I called two day prior to pickup to modify drop off location. An attendant told me that they didn't have a trailer for me! In my concern, she just maintained that there was no trailer. She said that she call someone. I called the number that she was going to call (but she didn't) and that person said that there would be a trailer and that it was in the notes. I called back to the pickup location and explained that. She said, "oh there it is". REALLY!?!Martin G.
Clean, neat place. Nice people. My 10 foot truck got 6 miles to the gallon - fuel is expensive.Debra S.
Customer did not leave a comment.Lynn J.
Customer did not leave a comment.derek M.
you are okGonzales W.
Customer did not leave a comment.sue L.
Customer did not leave a comment.Stephen K.
excellent staff, helpfulw Roger R.
Customer did not leave a comment.michelle L.
No a thing, I'm very happy.Wendie W.
Customer did not leave a comment.TAMMY JOYFUL L.
Customer did not leave a comment.JOHN S.
Requested a dozen furniture blankets as part of this rental and selected a location. When reservation came through the location was changed (farther away) and the didn't have any blankets. Had to go to ORIGINAL location to get them!Gregg A.
Customer did not leave a comment.William S.
Truck was not ready. Waited over an hour. Did not have the dolly that I reservedDaniel D.
Very friendly service and great equipmentRALPH K.
Customer did not leave a comment.Terry N.
Wad not told about the towing light/switch.James R.
Customer did not leave a comment.Kelle O.
Customer did not leave a comment.Tammy L.
Not a thing..SANDRA C.
Customer did not leave a comment.Justin W.
nothing . It was quick and handled well.Patrick C.
Customer did not leave a comment.Royal K.
Customer did not leave a comment.Chris W.
The gal was so nice amd helpful.Liam J.
they even stayed late to see that we had no issues getting in to store our items and drop-off was easy.Patrick G.
This place was awesome! Convenient and easy access. Secure! Susan in the front office was great. She made the painful moving and rentals both simple and painless. She is very friendly and takes time with all her customers.Bobe C.
Great staff, and very helpful during the turn-in process. I really appreciated them being professional and organized in order to ensure a smooth turn-in. Great location!jason S.
I waited over a hour and a half to pick up your computer's weren't working it was just unpleasantHunter E.
Customer did not leave a comment.Othella F.
Customer did not leave a comment.dave W.
Customer did not leave a comment.Jeff M.
Customer did not leave a comment.DAVE N.
I was very happy that the gal working the desk that day was able to help me out. She stayed to make sure I got my storage room and my car off the dolly. Thank youDANIELLE M. | First Impressions
Agent was pleasant and accommodating, however, equipment was damaged. It was noted by a circled X. It was apparent there were repairs made to the location of the damage but they had long since come apart. I made repairs myself to prevent further damage and to prevent equipment from coming apart during use while in my custody. Chain rubber retaining bands were missing. Bands were taken from another piece of equipment.Marc P.
Customer did not leave a comment.Sandy M.
Excellent customer servicemeeta V.
Very helpful, personable staff!Joan N.
Outstanding service. This was a huge difference from the location in homestead Florida. That location was horrible.Arturo R.
Tasha was very helpful and knowledgeable. She made me very comfortable with the decision I was makingWright B.
Customer did not leave a comment.Tasha P.
Customer did not leave a comment.Betsy W.
Customer did not leave a comment.ray E.
The staff were very personable...they delivered my boxes to my truck and had me in and out in no time at all... Great location...easy drop off after hours.Matt A.
Customer did not leave a comment.jerome B.
I first ordered from the 5909 N Nevada location. I was called and told the trailer would be there the day of the rental. I showed up and was told they couldn't serve me and sent me to Karen Rd. I spent an hour waiting for paperwork at Karen road before I left. The next morning I loaded my car and could not strap it on without damaging the fender/front wheel well. My family decided to drive the car instead of damage it.Kenneth J.
Very easy to work with. No problems at all.Steve M.
No problems. Happy with the rental and staff on both pick up and return.Maaike K.
Inspect the tires. Ours was bald and bulging when we noticed them. Dry rotted.tim M.
Customer did not leave a comment.Brooks S.
U-Haul rental shares location with a storage facility, making the entrance area cramped and hard to return a trailerPaul H.
Trailer was older, rear latch and pull strap old and rusty. Unit should been pressure washed inside to clean outDr Thomas M N.
I was sent to three different locations to get set up because the technicians were not certified to hitch up my rental!Paul R.
This Karen location was nice and the lady was very customer oriented but I reserved my trailer at "R" Rock Yard in Monument and got passed off to the Karen location, 19 mi vs 3 mi each way. Took 3 trips to "R" Rock Yard and some firm verbiage from me to get the reservation secured. I definitely would not recommend "R" Rock Yard for any rental needs.CHRIS H.
The only negative was that I was overcharged because my unit was not checked in on time. This could have been my fault as well and the center manager was very helpful and responsive. I believe this issue will be resolved and I will get my over charges refunded.Anthony T.
Sue was awesome. Very courteous & helpful. Rented a storage unit from her as well. Overall great experienceRobert H.
Customer did not leave a comment.David L.
Customer did not leave a comment.ROBERTA W.
Customer did not leave a comment.Philip E.
Customer did not leave a comment.Jeff C.