Nothing...except -- and this is true of ALL U-Haul Neighborhood Dealers I guess -- they can't do any fixes/adjustments as they don't have the technician/tools or parts. For example, the U-Haul hitch/ball I already had on my truck (a large/taller stainless-steel U-Haul hitch no longer made/offered) was a bit too high for my liking (wanted the trailer to ride closer to level than it was), so could see I needed either to get the hitch's ball adjusted (ball reversed) or get a new hitch/ball (with a shorter drop) -- can't get this done at a Neighborhood Dealer as only a U-Haul facility has a technician, "hitch install shop" and required tools. Otherwise -- for just picking-up a trailer and being on your way (nothing else needed), Neighborhood Dealers are fine. The lady who took care of my hook-up and U-Haul sales-contract processing that day was very nice and helpful. Only thing I would suggest is a bit of something like WD-40 on the threads/wheel/knob uses to tighten the hitch down onto the ball, as rain/snow/ice there in Colorado can rust them a bit since they are stored outside in the weather -- it was a but difficult turning the knob (especially in freezing/windy weather!) due to some apparent light rust (guessing that was the cause) on the threads.John D.
Colorado Springs Self Storage North
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Colorado Springs, CO 80907
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Reservation was moved from one location to another - nobody notified me (the customer) of the change. 2nd location prepared transaction and rented trailer - lights didn't work - sent me to a third location.JeffreyorSylvia C.
I was scheduled to pick up truck at 3pm but work delays prevented my arrival until 3:40. The woman checking me out was very put out and openly rude because of my tardiness.Cheryl P.
Unclear drop off instructions/website didn't workHenry H.
App would not work to check me outDavid M.