The lady was rude. Barked orders. She yelled at me for asking for help unloading since I don't have experience and don't want to break the equipment or my car. She tried to have me back the dolly which jackknifed but it was my fault. She then complained about where the dolly went even though it was the only place I could safely get to while lifting the whole dolly alone.Alex N.
Colorado Springs Self Storage North
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Colorado Springs, CO 80907
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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No one came out to greet us even though there were people inside. Location difficult to get into and find. We checked out on the App and dropped our keys off into the bin.ERICKA S.
There wasn't much parking and no labeled place to park the truck.Shayli J.
I specifically asked for in person check in not onlineBenjamin N.
Nothing...except -- and this is true of ALL U-Haul Neighborhood Dealers I guess -- they can't do any fixes/adjustments as they don't have the technician/tools or parts. For example, the U-Haul hitch/ball I already had on my truck (a large/taller stainless-steel U-Haul hitch no longer made/offered) was a bit too high for my liking (wanted the trailer to ride closer to level than it was), so could see I needed either to get the hitch's ball adjusted (ball reversed) or get a new hitch/ball (with a shorter drop) -- can't get this done at a Neighborhood Dealer as only a U-Haul facility has a technician, "hitch install shop" and required tools. Otherwise -- for just picking-up a trailer and being on your way (nothing else needed), Neighborhood Dealers are fine. The lady who took care of my hook-up and U-Haul sales-contract processing that day was very nice and helpful. Only thing I would suggest is a bit of something like WD-40 on the threads/wheel/knob uses to tighten the hitch down onto the ball, as rain/snow/ice there in Colorado can rust them a bit since they are stored outside in the weather -- it was a but difficult turning the knob (especially in freezing/windy weather!) due to some apparent light rust (guessing that was the cause) on the threads.John D.