Customer Reviews for Colorado Springs Self Storage North
(U-Haul Neighborhood Dealer)

Rating:

2.0

The lady was rude. Barked orders. She yelled at me for asking for help unloading since I don’t have experience and don’t want to break the equipment or my car. She tried to have me back the dolly which jackknifed but it was my fault. She then complained about where the dolly went even though it was the only place I could safely get to while lifting the whole dolly alone.

Rating:

2.0

No one came out to greet us even though there were people inside. Location difficult to get into and find. We checked out on the App and dropped our keys off into the bin.

Rating:

5.0

Found the help at storage to be a great help.

Rating:

3.0

There wasn’t much parking and no labeled place to park the truck.

Rating:

1.0

I specifically asked for in person check in not online

Rating:

5.0

Nothing...except -- and this is true of ALL U-Haul Neighborhood Dealers I guess -- they can't do any fixes/adjustments as they don't have the technician/tools or parts. For example, the U-Haul hitch/ball I already had on my truck (a large/taller stainless-steel U-Haul hitch no longer made/offered) was a bit too high for my liking (wanted the trailer to ride closer to level than it was), so could see I needed either to get the hitch's ball adjusted (ball reversed) or get a new hitch/ball (with a shorter drop) -- can't get this done at a Neighborhood Dealer as only a U-Haul facility has a technician, "hitch install shop" and required tools. Otherwise -- for just picking-up a trailer and being on your way (nothing else needed), Neighborhood Dealers are fine. The lady who took care of my hook-up and U-Haul sales-contract processing that day was very nice and helpful. Only thing I would suggest is a bit of something like WD-40 on the threads/wheel/knob uses to tighten the hitch down onto the ball, as rain/snow/ice there in Colorado can rust them a bit since they are stored outside in the weather -- it was a but difficult turning the knob (especially in freezing/windy weather!) due to some apparent light rust (guessing that was the cause) on the threads.

Rating:

5.0

Everything was awesome! Michelle was extremely helpful and courteous. She escorted me to the unit and gave me relevant information about the facility. Absolutely will recommend to friends and family. Thanks Michelle!

Rating:

5.0

The "lady from Chicago" assisted me both times - check in and check out - very friendly, helpful, and courteous. This facility is easy to get to (in and out) and I recommend it everyone.

Rating:

1.0

My items were filthy when I moved out. If they had not been wrapped, furniture would have been ruined. I expected some dirt due to items being stored however, what I found was excessive. I have used alternate storage units in the past, for tge same amount if time, and did not have 3/4 th of the dirt on items then. When completing the final sweep out, I found the seal at the bottom of the unit to be cracked which allowed for this to occur. Regular checks on the condition of the unit, to keep items free from excessive damage, obviously were not completed. I had to use my car headlights and phone flashlight for light when going to remove tge lock after clean out due to the poor lighting in the complex. I went by the office during listed business hours to find out how to close my account out, only to find a sign indicating- we are out of the office with a phone number to call for emergencies. They will not refund your money if you move out prior to tge last day of the month. There are better and also cheaper storage companies in the area who will give a refund on days not used and who do not increase their rates almost every four months as this facility has done over the past year.

Rating:

1.0

Reservation was moved from one location to another - nobody notified me (the customer) of the change. 2nd location prepared transaction and rented trailer - lights didn’t work - sent me to a third location.

Rating:

5.0

The only problem was that a lot of dust and dirt collected in the unit. The door perhaps needs to be checked for good sealing. Otherwise, all went well with the 3 units we rented over the past 7 years.

Rating:

5.0

Price went from $55/month to $85/month for outdoor 20foot trailer, too much increase

Rating:

2.0

I was scheduled to pick up truck at 3pm but work delays prevented my arrival until 3:40. The woman checking me out was very put out and openly rude because of my tardiness.

Rating:

3.0

Unclear drop off instructions/website didn’t work

Rating:

3.0

App would not work to check me out

Rating:

5.0

I enjoyed the years that I had my belongings in self storage. My belongings were safe and secure despite the inclement weather that Colorado Springs brings. The staff is amazing and were always available to me to help and very supportive. I would highly recommend this storage facility!

Rating:

1.0

They didnt give me either of the dolly's I paid for and the lady at the counter was extremely rude.

Rating:

5.0

Everything from start to finish went smoothly at this facility. Thank you.

Rating:

5.0

The office staff was friendly, and readily available for any questions and concerns I had.

Rating:

5.0

someone broke into our boat and took EVERYTHING and storage did nothing about it. They said park it at your own risk

Rating:

3.0

My experience with this location was good. The woman working tried to help as much as possible, but unfortunately the changes in corporate procedure made her unable to help. I don't know why someone thought it was a good idea to hamstring your frontline customer service, but that is effectively what has happened and I will likely consider other options next time to avoid the hassle.

Rating:

5.0

Great people!

Rating:

4.0

Signage was a little obscure. Could have been easier to find.

Rating:

5.0

I have had different units at this location for more than 20 years. Unfortunately you keep raising the rent. There is no power, no lights in the units and limited access times. I found a much better deal with lights and power and gated 24 hour access.

Rating:

3.0

Wasn’t open. After hours drop off.

Rating:

5.0

I really appreciated the support of the staff in renting our unit. Our move out was last minute and I had to complete the reservation and contract from out of town and the staff was very helpful and made moving in easy.

Rating:

5.0

Great People and Great Service!

Rating:

5.0

Easy access to location. Staff was always friendly and accommodating. Improved security several years ago.

Rating:

5.0

Everything including the low prices was a great service to me. Very professional!

Rating:

1.0

The lady walked past us announcing a fee that I didn't need instead of talking to me. My passenger basically started a fight with her about it and I sincerely apologize for his behavior, but the lady that was there that morning (7/26) was also not even trying to be a customer service representative. She seemed to be in a bad mood from the start.

Rating:

5.0

The security of the facilities was what I expected and I felt safe storing my items there. However, I do have one major complaint. Your facility is next door to a pet cremation. The levels of ash I found inside my unit, completely covering my belongings was horrible and sad. Everything in the unit needed to be cleaned and somethings were ruined. I would have loved to be warned about this issue because it is preventable. You could have told me (or any costumer) that pet ashes entering units is a common issue and then I (and other costumers) can take measures to prevent this issue. For example by covering cracks in the door.

Rating:

5.0

My experience for the past 4 or so years has been incredible with your facility. The staff was remarkable. Thank you for a great experience

Rating:

5.0

Love this place! Will always use this place for storing my things--been doing it for 5 years now.

Rating:

5.0

Thank you for letting me rent a unit with you guys. If I ever need a unit again I will definitely go through you guys!

Rating:

2.0

When I picked up the uhaul it had half a tank of gas, it was dropped off with less but the drop off location charged me to fill up the tank when I got the truck with half a tank. I emailed the drop off location and receive no response at all!

Rating:

1.0

My son at last minute had to go to Texas and thus we had to extend the planned rental an extra day and ultimately an extra week. When I spoke with Raven of Colorado Springs scheduling office to extend the rental, she rudely stated that the trailer was to be rented out to someone else by noon. She then placed me on hold and upon her return, she announced that it would be an extra $40/day even though during my earlier 6/15/2020 conversation with her, Raven stated that the cost would be $25/day. Additionally, two other agents told me the same. When I told her that, Raven flatly refused to listen or delete the $40/day extra charge and said the total would be $65/day plus taxes. When I asked her to let me talk to her supervisor, she retorted "I am the manager in charge here, there is no one higher than me at this time". I reminded her that there was corporate structure to which she stated, "It doesn't matter, you will ultimately have to go through me as I am the person to whom they will send you and the charge will be recorded as $65/day. Raven was rude and appears to be accustomed to bullying customers with her managerial authority. I had to go through corporate U-Haul customer service to file an to appeal her charges. Because all conversations were recorded and reviewed, Raven's extra $40/day charges were dropped. Other than Raven 6/15 and one other time, I found everyone involved in the process to be extremely professional and helpful (Venessa 6/16, Kelly, Jyra 6/18, Monica 6/27, Vanita W-6/22). I would rent from U-Haul again but never have Colorado Springs, CO as a drop off location. Also, the drop off location was changed from the original one to the location on 330 Karen Lane without reason.

Rating:

5.0

Not a thing. Check out was quick and easy. Van had low mileage and ran great. Was perfect for what we needed and the rental agent was top notch!

Rating:

5.0

I can't think of anything. The attendant was very friendly and helpful. The office was well kept. It was a pleasant experience.

Rating:

1.0

The first issue is that my rental was confirmed for 5905 N Nevada Ave. However, Uhaul decided to move my reservation 15 MINUTES AWAY! to Karen Lane. This resulted in an extra hour for the moving company I hired to be charged as well as 8 miles of extra charges and of course gas cost and logistics on my end in my personal vehicle as well. SO MUCH FOR THE $50 GUARANTEE. I will truly never use this company again. Reservation #: 29947456

Rating:

5.0

The online check in process was horrible. It took over an hour to get checked in and required an unreasonable number (4) contact numbers.

Rating:

5.0

This was a 100% painless experience. Tasha was so easy to work with, had exactly the truck I needed, and had me on m way in less than ten minutes. The price was much less than expected. And the best surprise - - the truck was completely smoke-free, something I seldom find in rental cars or equipment these days.

Rating:

5.0

Very friendly check in on a snowy day. Clean storage unit and easy truck return.

Rating:

5.0

Very helpful in showing how the hitch system gets hooked up. We were in and out on our way quickly.

Rating:

1.0

I cancelled this reservation on the phone three times. The affiliate network is very difficult to communicate with when the uhaul website and phone calls speaking to people directly. Rated on system

Rating:

3.0

Too cumbersome of an automated process

Rating:

5.0

there was some damage that was not id before we arrived but upon our inspection they were noted, no big deal, personnel were really nice about it.

Rating:

3.0

Make sure locking nut is present and ratchet secure on tow dolly so my car does not come away from the equipment while in motion. I provided faster when I observed deadline gig.

Rating:

4.0

Clean. Professional. Helpful.

Rating:

5.0

A little hard to find, but we managed.

Rating:

5.0

The owner /Autorized dealer was a delight and very helpful and accomadated our specific needs Tue crew that is a sub contractor for uhaul thru Moving help was a complete joke and their performance laughable at best . They showed up 2.5 hrs late in a tire down camper hopped out smelling like booze. The first boxes out they dropped down the stairs breaking multiple things. Once loaded they did not secure load witch caused for my dresser to be permanently damage . And when they left. They didn't put slider back in and didn't come back to fix it. Witch resulted in more delays . On our way back to the unload location I waited for another 25 mins and my wife seen them parked in a close by alley and walked up and seen them smoking drugs. I wouldn't recommend these people they do not care about you stuff and should not be around kids . C &M. MOVING 2AS THE CREW . PLEASE WARCH OUT FOR THERE

Rating:

5.0

Great experience. I flew in from out of town, quick paperwork process, truck was clean, ran perfectly and was ready to go. A back-up was prearranged so no stress in case my flight was delayed past closing time on Saturday.

Rating:

4.0

Ended up not using the unit due to inaccurate information on the U-Haul website. Owner was polite and helpful getting the rental cancelled.

Rating:

2.0

There was no appliance dolly which I had reserved. The staff first tried to send me to another location for the whole rental. I was dropped off there, so not a possibility. She then stated the district manager knew they had reservation for an appliance dolly, but did nothing about it. while i got 50 dollars off my rental, had to go to another location for the dolly, overall I lost about 90 minutes out of my day. Note the windshield was so streaked and dirty the washer fluid wouldn't clean it.

Rating:

5.0

Great place!

Rating:

3.0

I made the reservation weeks before and spoke to an attendant. I called two day prior to pickup to modify drop off location. An attendant told me that they didn't have a trailer for me! In my concern, she just maintained that there was no trailer. She said that she call someone. I called the number that she was going to call (but she didn't) and that person said that there would be a trailer and that it was in the notes. I called back to the pickup location and explained that. She said, "oh there it is". REALLY!?!

Rating:

5.0

Wish they were open 24 hours. Other than that they were great.

Rating:

5.0

We were very pleased with our whole moving experience into and out of co springs self storage. We would use them again and recommend them to our friends.

Rating:

4.0

Clean, neat place. Nice people. My 10 foot truck got 6 miles to the gallon - fuel is expensive.

Rating:

5.0

Very helpful staff and accommodating

Rating:

4.0

you are ok

Rating:

5.0

We absolutely LOVED our experience at Colorado Springs Self Storage North and will definitely return--so convenient! Susan was incredibly helpful, available, and knowledgable! Highly recommend!!

Rating:

5.0

excellent staff, helpful

Rating:

1.0

The storage unit are not clean and the drive areas are sagging badly.

Rating:

5.0

The lady that helped me out was super awesome. The units are easy to get in and out of. The hours on Uhaul website said 24 hour. its actually only till 10.

Rating:

5.0

No a thing, I'm very happy.

Rating:

5.0

Staff was incredibly helpful and flexible.

Rating:

3.0

Requested a dozen furniture blankets as part of this rental and selected a location. When reservation came through the location was changed (farther away) and the didn’t have any blankets. Had to go to ORIGINAL location to get them!

Rating:

1.0

Truck was not ready. Waited over an hour. Did not have the dolly that I reserved

Rating:

5.0

Very friendly service and great equipment

Rating:

4.0

Wad not told about the towing light/switch.

Rating:

5.0

Very helpful staff.

Rating:

5.0

Not a thing..

Rating:

4.0

The staff is EXTREMELY friendly and kind. The yard is pretty rough and uneven.

Rating:

4.0

nothing . It was quick and handled well.

Rating:

5.0

The gal was so nice amd helpful.

Rating:

5.0

they even stayed late to see that we had no issues getting in to store our items and drop-off was easy.

Rating:

3.0

it was good

Rating:

5.0

This place was awesome! Convenient and easy access. Secure! Susan in the front office was great. She made the painful moving and rentals both simple and painless. She is very friendly and takes time with all her customers.

Rating:

5.0

Great staff, and very helpful during the turn-in process. I really appreciated them being professional and organized in order to ensure a smooth turn-in. Great location!

Rating:

2.0

I waited over a hour and a half to pick up your computer's weren't working it was just unpleasant

Rating:

5.0

very helpful

Rating:

5.0

very helpful during move in

Rating:

4.0

I was very happy that the gal working the desk that day was able to help me out. She stayed to make sure I got my storage room and my car off the dolly. Thank you

Rating:

3.0

Agent was pleasant and accommodating, however, equipment was damaged. It was noted by a circled X. It was apparent there were repairs made to the location of the damage but they had long since come apart. I made repairs myself to prevent further damage and to prevent equipment from coming apart during use while in my custody. Chain rubber retaining bands were missing. Bands were taken from another piece of equipment.

Rating:

5.0

Excellent customer service

Rating:

5.0

I had a really good move-in experience at this storage facility. Susan is so helpful and totally personable. I appreciate her assistance.

Rating:

5.0

Very helpful, personable staff!

Rating:

5.0

Outstanding service. This was a huge difference from the location in homestead Florida. That location was horrible.

Rating:

5.0

Easy to work with. Fast and easy rental process, helpful!

Rating:

5.0

Excellent customer service, quick and easy rental process.

Rating:

3.0

Facility was clean. Staff was friendly. A bit pricey, but that seems normal for this area.

Rating:

5.0

Tasha was very helpful and knowledgeable. She made me very comfortable with the decision I was making

Rating:

4.0

Super friendly and accommodating highly recommend. Made sure I knew exactly how to use the storage since it was my first time.

Rating:

3.0

great place

Rating:

3.0

Great Facility

Rating:

5.0

Facility is nice and welcoming and the staff is very kind. I like it here

Rating:

4.0

I was helped promptly and staff was friendly and knowledgeable. Premises was clean and well kept for. I would recommend this business to family friends.

Rating:

4.0

The facility is clean, and the staff is nice and helpful.

Rating:

3.0

I can`t really do a review as I did not utilize the storage unit and had no interaction with any of their staff.

Rating:

5.0

Good customer service

Rating:

3.0

Had to wait almost 2 hours for someone to come and open the office so we could get into the facility.

Rating:

5.0

We were unable to use storage facility because our moving plans fell through.

Rating:

5.0

We were unable to use storage because our moving plans fell through

Rating:

5.0

Susan was amazing to work with! Very professional and easy to work with! I will be recommending this facility in the future!

Rating:

2.0

I cannot say whether the storage facility was either good or bad because I did not use the facility. I am only leaving feedback to get my refund.

Rating:

4.0

Great customer service, very friendly and accommodating.

Rating:

5.0

Initial customer service was excellent! We were disappointed to be blocked out of coming into the storage area with our vehicle for 3 days following our rental start date.

Rating:

4.0

We visited the facility the day before our reservation and were very happy with the service and area. Convenient to our home.

Rating:

4.0

The unit was clean and staff were helpful in accommodating our needs.

Rating:

5.0

My experience with this facility was excellent.

Rating:

3.0

Clean and secure place to store your stuff.

Rating:

5.0

Great service and very helpful. They called me the day I made the reservation and were flexible when I needed to adjust my reservation.

Rating:

5.0

I was impressed at the efficiency with which the Self Storage employees processed our transactions. The staff was/is friendly, helpful and knowledgable.