Customer did not leave a comment.Robert M.
Customer Reviews for Columbia Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
FIRST LOCATION DID NOT HAVE THE TRUCK I RESERVED TWO WEEKS AGO. I SHOWED UP, NO TRUCK. Using this location as a drop off was one more thing that not having the initial truck made more difficult as this is not where my car was. Again. I hope someone follows up with me. Moving day did not go smooth thanks to Uhaul. I was able to find another (smaller) truck at this location and they were helpful. Not having the 15' foot truck I reserved totally messed up my day. I was late to doing what needed to be done and I was unable to move all of my furniture into my house. I hope someone sees this. My initial experience as terrible! This location helped me out but they would not have been involved in the first place. And again, the truck i needed for all of my stuff was not there when I needed it.Matthew Z.
Customer did not leave a comment.Donald L.
Location had trouble with my reservation. It took 30 mins to get my truck.Lawrence S.
Customer did not leave a comment.PHILIP T.
Customer did not leave a comment.Nancy D.
Customer did not leave a comment.William C R.
What an amazing friendly genuinely caring and professional staff Jamie is!! This was stress free she told me what to do, read disclosure to me as a client to help me understand. When I was ready to come back she met me out back.The van was spotless.Im so happy I found this place. The office was clean and well kept which was great to see during Covid. I will definately refer this location to others.ðŸŒŸðŸŒŸðŸŒŸðŸŒŸðŸŒŸSusan B.
Customer did not leave a comment.Jesselin C.
Customer did not leave a comment.Nate F.
Customer did not leave a comment.Jason S.
Customer did not leave a comment.karen G.
Nothing. Experience was greatRyan B.
Customer did not leave a comment.Mark K.
Jamie was very friendly and welcoming. Excellent customer service representative. Was willing to go above and beyond to help.Lynn D.
I thought it was amazing, the lady was very niceTyler C.
I had an issue picking up the rental due to coming a little after the scheduled time. I had to call customer service to resolve. I spoke to two reps and they were both literally yawning on the phone and very short.Jennifer H.
Not familiar enough with Uhaul policies and proceduresDonald P.
Customer did not leave a comment.Kurt L.
The facility was closed when I arrived. I was not able to enter my account for unknown reasons and so called the 800 number who connected me with another location (Easton, PA) in the area that was open, and I got to talk with Jason. Jason did a fantastic job resolving all the issues and got us checked in. On a scale of 1 to 10, I give Jason a rating of 12 !!Allen H.
Customer did not leave a comment.John F.
Jamie is wonderfulKurt L.
Increase your 15ft truck inventory at this location. Extremely high demand in the area for that equipmentChris H.
Get new people to run it.we waited three hours for the truck no one was capable of processing a pre paid card my husband just got out of dialysis and you made us wait three hours for something that was solved in two minutes I will not recommend uhaul to anyone.Peter C.
I like service this helped me with my move today thanks againDonna M.
Customer did not leave a comment.REINALDO J.
The staff at this site was very professional and helped get this processed quickly. My favorite place to rent from. Thank youKB S.
Issues caused by employees at pick up location was resolved as best as could be, nothing against drop off location. They greatly appreciated the truck being returned in perfect condition.Brandon T.
Nothing major, maybe remind people about ezpass and toll usage because that kind pPaul M.
Customer did not leave a comment.gwen M.
Customer did not leave a comment.Danielle D.
Customer did not leave a comment.Tara W.
Customer did not leave a comment.Dan C.
The woman behind the counter was so friendly and so inviting,Anthony D.
Customer did not leave a comment.Barbara G.
Customer did not leave a comment.Thelma R.
personnel didn't come out to look at the damage gave me the x stickers told me to place them were I see the damage.JAMES B.
Customer did not leave a comment.Christine S.
The staff is awesome. I used them in January when I moved. I will use them again. Unfortunately I haul has their phone number wrong on the website and it makes it next to impossible to contact this location!! Please fix this I haul!!!Laura S.
Had to pay more in mileage because I had to return truck to that location instead of one closer to new place ??Melissa S.
Customer did not leave a comment.JOHN P.
Customer did not leave a comment.Richard H.
The service was excellent all around. Would recommend facility.Anthony G.
Customer did not leave a comment.Lisa K.
Better internet service. Had trouble with smart phone pick up.Joseph S.
Customer did not leave a comment.Terrell G.
Overall everything was great, especially since I made a last minute reservation. The truck was clean and the rental process was quick and easy! As far as what could be better?.... It would be helpful for the staff to be more familiar with the rental trucks, so you can answer basic operational questions, especially regarding the Tow/Hauling switch, which engages automatically, even if the truck is empty and not towing anything. Once I figured that out, I was able to disengage it and the truck ran much better.Yvonne C.
Customer did not leave a comment.Allen S.
Very disappointed that U-Haul changed our pickup location requiring an additional 17 miles of charged mileage and lost time.. Originally scheduled for Rockdale Ln Stroudsburg location, we were contacted a week before pickup that we had to go to Pen Argyle PA to pick up the truck. Extra mileage that we were billed for, extra gas, and most importantly, extra time that we really didn't have while trying to schedule all the toy transportation for the Toys for Tots program. We paid more and lost time due to Uhaul scheduling conflicts. The pickup location down in Pen Argyl was great, so the stats may look good, but the scheduling and pickup process was not.Thomas C.
Customer did not leave a comment.John A.
The customer service lady was very helpful.William S.
Customer did not leave a comment.Luis A.
The person at the location rounded up the amount of gas that was truly in the tank before sending it out. He was very helpful with what we needed done though and for that I am thankful.Michael M.
I think all gas tanks should start out full and must come back with a full tank. Less guessing for the amount to put in upon return.Laura H.
Customer did not leave a comment.jennifer L.
Customer did not leave a comment.fred J.
Customer did not leave a comment.Thomas B.
I rented the 26ft truck, it was fine for my local job, just like to say I prefer the new Ford trucks to the GMCs but all goodRichard Z.
Customer did not leave a comment.Stanley S.
Customer did not leave a comment.Billy T.
Customer did not leave a comment.ALEX C.
everything went great, Brittany in Pen Argyl was a BIG help and was able to answer all of my questions.LISA B.
Customer did not leave a comment.CATHERINE L.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Karen V.
Customer did not leave a comment.James N.
Customer did not leave a comment.Chad W.
Customer did not leave a comment.Peter J.
Customer did not leave a comment.DAVID W.
Brittany was great and helpful. Would go out my way to rent here again because of service.Nathanael S.
Customer did not leave a comment.Nathan D.
The employees were friendly and helped out with a problem I had efficiently.Madeline K.
The truck had a slow leak in one of the tires. The nail was visible, and showed a lot wear on the nail head, so it had been there for a while. I take part of the blame for it not being found, because I didn't do a thorough check of the tires, but I think that tires should be closely inspected by the rental locations. I will still recommend this location because Brittany did go out of her way to find out if I was going to be charged for this pre-existing condition. However, the stress I went through until I knew for certain made the experience a negative one. Lesson learned, if a warning light comes on when you drive out of the lot, turn around immediately! I drove it home and aired up the tire, and that's when my wife spotted the nail.Mark G.
I requested a dolly and it wasn't in the truck. I gave my information for payment online and when my husband was there they requested the card which I was told he did not need to have that information on him. The truck I was also told it would have a ramp and it did itSeptember W.
Right rear tire was flat. Took me an hour to fill it with air using my little compressor. Otherwise, equipment clean.MARY R.
Customer did not leave a comment.Brian B.
This place was clean and the lady was very friendly and helpful. She was so nice I was very happy to have met her.SYLVIA G.
They were very friendly I would recommend this place to everyone.sylvia G.
While the service was excellent, the staff pleasant, and the van was clean and drove properly, the air conditioner did NOT work on a day in the high 80s. We moved heavy pieces and the rides back and forth between locations was very uncomfortable. Your vehicles should be inspected between use to ensure everything is working.Kathleen K.
very friendlyIsaac H.
Customer did not leave a comment.Stephen B.
Customer did not leave a comment.RICHARD E.
the furniture blankets I ordered were not available at pick-up.Benjamin G.
Customer did not leave a comment.Edward K.
Customer did not leave a comment.Henry C.
Customer did not leave a comment.francesco L.
Everything was excellent. Great facility and people.PETER C.
Add a pickup truck to the fleet.Glen H.
excellent customer serviceKenneth T.
Customer did not leave a comment.warren G.
Customer did not leave a comment.Scott U.
Everything went very smoothly. No complaints. Brittany was very helpful and informative.Michael L.
Another great experience here.CHARLES B.
Friendly service and a new clean van.CHARLES B.
Customer did not leave a comment.JOHN G.
They don't explain what you're being charged. The van was dirty and there was blankets left in the back and they smelt horrendous. Then you ask why you were charged so much and the lady was rude and didn't seem to care.Patricia P.
Customer did not leave a comment.Christopher K.