Customer Reviews for Columbus Marathon
(U-Haul Neighborhood Dealer)

Rating:

2.0

I was asked to change my pickup location to this site for a discount, so I agreed. When I arrived, I was asked for a truck number, which I didn't have. Was told to look in the app. Had to download the app, and it kept giving me an error. I asked the gentleman if he could please pull it up with my reservation number. He huffed and then went into the back to get a tablet. After this, he was very nice but had to call another person for me to get the truck. He was obviously understaffed and stressed. When I returned the vehicle, I took a picture of the mileage/gas level,l and I had filled it up to the same mark. I showed him the pictures as he was too busy and couldn't leave the store to go check. When I got home, I received my invoice and was charged for both a gas service fee and a fill-up charge, which was as much as my total rental. Was not an ideal rental situation. The truck was fine and did its job.

Rating:

5.0

Maravillosas atenciones

Rating:

1.0

The owner of the location was extremely unhelpful. Then the truck had a hole in the ceiling and all tires were low in air. We asked if we could use another truck and the owner said no because he only had 15 foot trucks, rather than the 10 foot we were renting. We tried to put air in the tires but his machine only took quarters and we had no way to get quarters.

Rating:

1.0

the person responsible to provide the keys was not professional

Rating:

1.0

I am hoping for a 30 refund. 1st I was booked at Hillsboro Which I could walk too. I get a call 1 day before which required an uber $18 since I could have walked. I was charged $12 for a dolly that was not on the truck. I tried to tell the cashier after I was given the keys but he was busy and I was pressed for time. I would appreciate a credit of $30.

Rating:

5.0

Very good job ,very proffessional