Staff was professional and courteous
Felicita g
Customer Reviews for Comfortel Suites
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Poor neighborhood and they mad my son-in-law repark the 20 ft with a flatbed tow over because of a trash truck that may or may not come in the next day and this was at night. They always charge you more for anything also. I will never deal with them again.
YOLANDA WPlace is drug infested. Was charged an extra day after being a few minutes late.
Nicole BThe lady who helped me was EXCELLENT. The truck was perfect.
RODERICK PNone
Michelle RVery good
PAUL BAfter being rescheduled twice before getting this truck, they did not have the appliance dolly. This site did provide other assistance and didn’t have to. It was infuriating being rescheduled. One site had the truck and appliance dolly but had not checked the truck in. They also showed open but were closed!!! Overall satisfied but frustrated.
Miicheal WWell stocked with supplies, clean, friendly staff.
WARREN LRepsentive was rude and not friendly
diana dManager Needs Help With Equipment Cleaning & Rental.
Melvin WManager was very nice just needs an associate to keep equipment clean.
Melvin WN/A
Melvin AEverything with this experience went very well
Donald LGreat location, easy to find; clean & reliable trucks
SABRINA NThe process to pick up the vehicle was extremely slow. I made an online reservation several days in advance and I was the only person there to rent a vehicle. It took way too long to get the vehicle.
Jamey MSign was on the door closed didn’t know where it park the truck, finally found a lady who assisted with drop Off . Very confusing
Steven STrailer was infested with roaches. Someone left 8 U-haul moving blankets and the trailer light harness in the back. The only reason I go here is because it is the closest location to my home.
BRANDON AThe experience with this location was good. The experience with u-haul and how much I got screwed from the actually company is upsetting and I will never recommend anyone to use u-haul. It was one of the worse experiences I have had with any company
ASHLEY HMiranda is awesome! She's great with customer service and is super friendly! Real gem!
Kathy MThis location was a little hard to find; a curb lawn sign may facilitate locating it.
MARC BThe woman was very polite and pleasant knew what she was doing.
Charles EGreat service!
Diana jI got the run around from the get go. It took well over an hour after scheduled pick up time to pick up the truck, finally got home with it to move things and the truck was disgusting and had to be cleaned before anything could be moved into it. Was overall very displeased and wouldn’t recommend. I will compliment the lady at the drop off, she was kind and very attentive.
Kaylynn LAFTER TURNING IN MY TRAILER, I COULD GET NO RECEIPT TO PROVE IT WAS TURNED IN. THE OWNER DID NOT COMPLETE THE TURN IN TO U-HAUL AFTER I WAS PROMISED IT WOULD BE DONE BY AN EMPLOYEE WHO COULD NOT COMPLETE THE TURN IN. I HAD TO CALL THE MAIN U-HAUL NUMBER TO HAVE IT TAKEN CARE OF BY A VERY HELPFUL PHONE REPRESENTATIVE. U-HAUL NEEDS TO SEND AN OFFICIAL TO CHECK OUT THE TURN IN LOCATION AND HOW THEY OPERATE. I WAS VERY DISAPPOINTED AND UNSURE THE PROCESS BEING HANDLED PROPERLY. THANKS TO THE PHONE REPRESENTATIVE FOR HER HELP IN EASING MY CONCERNS.
Dennis YI delivered after hours, but I spoke to them before and they were very helpful
hector eNo issues with drop off location.
JAMES SThe process took too long and the girl that worked there wasn't very knowledgeable
Amber GCrack hotel dump. Took an hour to get trailer. My friend stepped outside and we were told to hurry the " fuck" up. Didn't hook up trailer , no walk around , never left the office . We had to take the " connection" picture. Upon rental return , took days to get my rental checked in. After drop off I walked into the office to let them know it was returned and was told " I don't know nothing about nothing , how do I know you brought it back " Disgusting Uhaul Dealership and Representation. I deserve compensation for the time it took me to followup daily to resolve.
Timothy WDealer is trying to overcharge for mileage and fuel on the unit in the amount of approximately $80. Would never recommend or do business with this crook again.
Robert GThe experience was horrible!!!
Amanda BPickup and Drop-off location employees were magnificent!!!
Joel CEverything was explain perfectly. I have 21 year’s experience driving semi trucks. It would be great if your trucks had E-TRACKS to secure the load. The wood rails are very awkward to secure load. Other than that I had no problems with rental
Joseph PNothing at this time. Good customer service.
Timothy CVery nice and in and out
alan rEverything was fast and convenient. Thank you all
Reginald MI tried to do everything on the app and it was not user friendly. The lady at the motel knew nothing about how to help me and it set me back on my my trip which caused me to have less people to help unload at the drop off.
James DU-HAUL representative is doing double duty as a motel clerk but is pleasant and does the best she can. Trailer that was originally checked out was not on the lot and another was assigned to me resulting in another trip to the location after I did not receive the promised email. No real problem and the trailer was great.
Victor DNothing It was excellent!
James JGreat experience
norris cIt is in the office of a sketchy motel but I guess it is ok only being there for a few minutes while renting the truck.
David AGet a new location
Deanna LThe lady at the counter just gave me the key to the U-Haul and told me to pull out a little bit and check it out. It was my first time renting a U-haul I was not sent a email to take pictures of the U-haul I had no knowledge of how many miles I had. Come to find out they didn't give me enough miles for my trip to lumber city, GA to Hazlehurst,GA which was my drop off location.
Javonna BGood
Sharon JThe lady was as helpful as she could be but no one could tell us the size of the hitch. Once we realized the size we went next door to buy the correct size and installed it on our truck. Once my wive and I got the dual axle 6x12 trailer fully connected and pulled it out of its spot we realized it had a flat tire. We disconnected from it and connected to another unit. No problems with it from Douglas to Florida. It is the only place in Douglas that has any selection so you just about have to go there in order to rent a U Haul.
Matthew SNo comments
Christopher FHotel attendant was not there when I arrived, but they left a number for me to call, which was very helpful.
Robert CThe cashier lady was very rude and not helpful the truck wasn't clean I had to clean it out there was no gas in the truck I was 45 minutes late cause the cashier person said she couldn't do the uhaul rental I had to wait till another person got there and I called uhaul and a lady put me on hold and never came bk on the line but because of all this its gonna cost me way more cause it changed all the plans we had set up with the move this was overall the worst experience I've ever had with uhaul and we use uhaul on a regular basis with our company I would like someone to call me ..
Shana JI was in an accident a lady hit my tow dolly with my car on it. I waited on the side of the road waiting for road side in atlanta GA on the busiest highway for 9 freaking hours. I was beyond scared on the side of that road with my son and my dog and cat. Just waiting for someone to hit us. FOR 9 HOURS!!! Dont expect roadside to get to you anytime soon if you need them. They did not compensate us anything but wanted to give is a hotel room for a few hours till check out and in down town atlanta where there was no way i could get the uhaul and auto transport they brought me into. Very unhappy with uhaul for this expierence overall.
Stacey BAttendant was very very rude and disrespectful
Amber LEmployees complained that the owner would not give them a trailer # so I could get my trailer. We got a trailer # and that trailer did not exit. We then chose a trailer and were on our way pretty soon. The delay was totally unnecessary!!!
Wayne PEverything wuz ok
Norconda BLet them know to push switch on the lock to the right to open it.
Steven GNothing
virgilene k