Customer Reviews for Commerce Self Storage

This location had one truck, we needed to get a truck so we took it. We were told the truck had to be returned to the pickup location because it was due for an oil change. We agreed to that because it was our only option, but I feel that we should not have been charged for the return mileage because we should have been able to drop it at another location and they could have the truck serviced. It looks to me like it was a way to get paid for double miles. Not fair to the customer at all.

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Good service

I think I g

I picked up my truck at Commerce Storage. The manager Holly had great customer service! She had patience and took care of everyone with a smile. The truck was clean and the process was easy - except for the Internet making the transaction a little longer

At this time in our world with COVID-19 I couldn't believe the truck was filthy dirty. I was appalled! I had to ask for antibacterial wipes to wipe down the inside of the truck, it was disgusting when I wiped the steering wheel, seat, door and things I would need to touch down. The staff was very nice but not accommodating in this sense.You're going to have to do a better job with Cleaning.

Take better care of marking damage to the trucks. Had to ask for lady to come out and do a walk around so she could be shown damage on the truck not marked. I don't want even a chance of being charged for damage I didn't cause.

If u r going to rent blankets 2 wheel dolleys u should have them there

Yes she was very helpful and respectful

Commerce Storage did not make me aware that they did not have the hand trucks or blankets I requested on my order. Therefore, they had to be removed from the order. I could not wait on replacements so I had to make do.

Electronic checkin wasnt as easy as told but wasnt bad .

They made one of the worse moves ever so much easier

Poorest service I have seen in my 66 years of living. I had requested certain items to be reserved for me when I arrived to pick-up my truck. The individual said he was sorry, but the only thing he had was the truck. I was so mad I could spit nails. I needed protection for my furniture is the reason I requested 3 dozen blankets and I requested an appliance dolly that wasn't all beat up. I will definitely think twice before I rent another U-Haul or recommend one. Unless I have absolutely no other choice, I have no reason to ever patronize U-Haul for anything. Very very disappointing and frustrating experience. Richard Houghton

Great staff, very friendly and helpful.

We picked up our reserved UHaul on Saturday April 6th 2019 around 10:30 AM. The lady at the storage facility in which we picked up the UHaul was EXTREMELY hateful, rude and flat out disrespectful to my husband & uncle who came to get the tow dolly. She had a very bad attitude which was uncalled for. We will NEVER return to this location for any future rentals, nor will we recommend it to anyone else.

Know what your doing. Pay more attention to the contract details. One one to Lavonia was on the reservation. My son picked up. I got a text that it was to be returned to the Commerce store. Right away my son went back in and the young lady. She wouldn't fix it. My son didnt know about drop off location, but the reservation did. She messed up the drop off location. Had to call uhaul to fix everything. The truck at points wouldn't go over 20 mps.

The team at this location is exceptional. Very friendly and they always go above and beyond to help. Highly recommended!

Pull behind had leaks in it. Ruined some Christmas gifts from water damage.

Excellent customer service!!!! Need to consolidate all the non productive U-Hauls in Commerce and have key locations that value the customer giving them more of an opportunity to make more money off of the rentals.

The man who received the trailer was excellent. Would work with him again.

Very friendly and helpful.

Unable to check in usin mobile app as it could not find location. Attempted with two different phone types and two different carriers. It would have been nice if that worked. Otherwise the gentleman checking me in was wonderful

I won't use U Haul again. They tell you one price and charge you another

Everything was great!! Thanks

The uhaul truck itself was perfect, however the person renting the truck was not up to speed on how to rent it and do all the paperwork, I was almost charged double and would have been had I not questioned it.