Very sketchy area. Didn’t feel safe. Also- you should prep people for the number of questions and photos required at checkout. It took much longer than anticipated . Lastly- if someone drops off and someone else just comes and picks up- when and how are these trucks getting maintained?
Joy Z
Customer Reviews for Community Resource Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We have rented from U-Haul several times with little to no issues. Easy pickup and drop off transactions. This took almost 45 minutes to get the truck rented and gone. Between things being added to my charges such as insurance, Dollie’s, blankets and the mileage charge and daily rental charge was NOTwhat my original reservation claimed, it took multiple phone calls for her to clear things up as well as the 10 other phone calls she had to take that were personal or regarding their other community services. We had to find them in another building to return the truck where I got an attitude because the days had to be adjusted. She once again couldn’t get the charges corrected and after 25 minutes I told her I had to leave because I had a appt where she told me that was my problem as she said “sorry about your appt but I’ve been open all day you could have returned the truck earlier. The truck trailer compartment was filthy. The walls were covered in sawdust and there were piles of wood chips everywhere. It looked like the previous renter had hauled large quantities of mulch or used the truck bed to capture debris from a wood chipper machine all was left for us to clean before we could move our personal furniture. The truck also drove horribly. It shook terribly and could barely keep pace. At 35 mph it would vibrate and handle poorly.
Angela HThey were closed, there was 1 perfect space for me to park the equipment out of the way.
Thomas SProfessional and kind. U-Haul itself (the company) seemed to be having server issues (the app on my phone was also unresponsive), delaying the process greatly, but the individuals at Community Resource Center were not to blame for that. They were patient and friendly, helping me stay patient as well.
Tiger DNasty! Truck was disgusting inside and out Truck was in a trash lot!
Karen DThis was not a UHaul office. It was a community center. The employee must have been new. The system problems caused us over an hour delay in our pickup. There was nothing at the location other than a few trucks and an employee. This was not the location I had previously been given, it was changed last-minute.
Ann C1. Did not have anything to lift trailer to hook up. 2. Could not get out of parking lot - had to 15 point turn around because trailer was pointed in wrong direction. 3. Did not have any trailer light adapters for sale. Had to go to 5 store to purchase one. 4. Office was a run down house that was dirty
Richard JThe hardest part on both ends was your app and automated pick up and drop off system. They were very, very slow. The process of the pictures and info was easy, but moving between pages was crazy slow. Plus, it all but forced me to set up an account, but I didn’t need one. There was a way to do it, but not even the helpline was not able to tell me. I finally figured it out, but it was still slooooow.
Todd Rgood service!
Ugine M