Customer Reviews for Community Self Storage Inc SL
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very friendly staff.

Rating:

5.0

Everything was professionally handled

Rating:

5.0

After hours drop off No personnel on site

Rating:

5.0

Excellent storage location.

Rating:

2.0

have someone more knowledgeable manning the site that actually knows how to hook the unit up properly

Rating:

5.0

It was clean, but had potential mechanical issue with the lever that engages the truck.

Rating:

5.0

The return location out of state was just as helpful, we were able to meet our family for breakfast on time since they were close, open on the times advertised and we were comfortable with them, as well. Thank you also!

Rating:

5.0

You could have diesel engines rather than gas engines

Rating:

5.0

The staff is excellent!! Knowledgeable, Courteous and very helpful.

Rating:

5.0

Lower prices

Rating:

5.0

Excellent customer service

Rating:

3.0

It was a little hard to find. Figured it out eventually though. Can’t speak on personnel we did not see any at either location

Rating:

3.0

I will No Longer ever use UHaul. I rented 7 or 8 vehicles from the Port Jervis NY area since last October. The app SUCKS! The trucks are one worse then the next. Saturdays truck was scary. Accelerates at a red light on its own at 5000 rpms. Dangerous! Just DONE with the whole UHaul experience. Ordered a truck 3 weeks ago, 1 week prior to needing it, got to Js Mobil 3 hours away from home to find No Truck but a Sorry, we it was not returned yet. So sorry, screw me. Cannot wait to post the experience to social media. I was and Am so pissed i reached out to the CEO Ed Shoen

Rating:

5.0

I highly recommending this location for drop off and rental!!

Rating:

5.0

Abby at the milford pa location was extremely helpful with whole process When we returned truck we left personal items Abby secured.items for me Much appreciated thanks John

Rating:

5.0

Exceptional customer service by Joe. He was professional, knowledgeable, very patient and helpful. This is the kind of experience everyone wants to receive when they go shopping.

Rating:

5.0

Would have been nice to know that I needed a 2 inch ball as I had 2 5/8 and had to go find one on a Sunday afternoon..

Rating:

5.0

Tom was great to work with. Helped me return a large trailer and was very professional and nice.

Rating:

5.0

The lock for the keys was very difficult to open, I felt like an idiot... But eventually got it. The lever mechanism was sticky.

Rating:

4.0

directions to the uhaul drop box should be more noticeable so that people dont have to look for the box. i put my keys in the wrong box because there was a drop box that was close and visible to where i parked the rental. I saw the uhaul key drop box on my out of the location

Rating:

4.0

Nothing

Rating:

5.0

I wanna say Joe who was working there was a great help . He loaded the trailer on to the hitch and took it off when I returned. I had the wrong size ball for the trailer and he told me where to go to buy one . Great experience with uhaul and there staff .

Rating:

4.0

Very convenient location, just dropped off truck and keys.

Rating:

5.0

Great experience, Thank you

Rating:

1.0

this would have been a 5 star review except autopay was not turned off when I gave notice we were leaving and I was charged for the month of July. I sent an email to the office on 7/2 when I saw the charge was made, no one ever responded to the email or called me. I called on 7/3 and was told "oh yes we got that it should have been reversed". Not seeing any credit to my account as of yet. Not happy at all

Rating:

5.0

Everything about this great. Very nice people.

Rating:

5.0

Nice Folks that run it. Convenient and Easy. Plus they have a variety of Trailers should you need one.

Rating:

5.0

Very polite and pleasant.

Rating:

5.0

Easy convenient

Rating:

5.0

Lauren was very helpful

Rating:

5.0

Nothing

Rating:

1.0

you charge me for 2 hours late extra $30 is not to gain more customers, but to charge me rate for weekend per mileage when I pick up the car Wednesday and I us it two days, Wed. and Thursday when normally you charge a lower rate, this is STEALING money from customers , and this is no good for business and for your name. That's the reason I put POOR for your service and sure no recomand to others .

Rating:

4.0

We conducted a unassisted drop off. The signage at the location was very clear. We tried to do a dropoff using the Uhaul app but the app kept failing on the location screen. We dropped the keys and contract in the dropbox. We received a timely (within an hour) receipt of the drop-off which was comforting.

Rating:

5.0

Not much could be improved. Service was quick and easy. Agent was pleasant, friendly, and knowledgeable. Articulate , the agent was easy to understand and willing to answer all questions with a smile.

Rating:

4.0

I rented uhauls all month & never did I get the locations that I requested. the miles were longer. and the last bill was over $400 - it was the smallest truck that I ordered. something is not right. I wont recommend uhaul after the expenses that I have accumulated. maxed out my credit card had to utilize another one. the quote when I returned the last truck said $230 something - but my receipt & card have over $400 WHAT IS GOING ON? the last person I spoke with at uhaul didnt know what she was doing Ann. she kept being rude with me also, laughing at my accent, the words that I used, racist person

Rating:

1.0

Person who was working did not know how to properly charge the initial rental and had to use a credit card I did not want to because he did not know where the CCID was on an American Express Card. Wasted almost a 1/2 hour on this. When we returned the truck, the person there was able to properly charge the correct card. Truck leaked during a rain storm and the merchandise we had in the truck got wet. Not Happy.

Rating:

5.0

Nothing to improve on. Very pleased.

Rating:

5.0

Self-pick up lock was very tricky. I spent a good 20 minutes with it. Otherwise, everyhing was terrific.

Rating:

5.0

Easy access, plenty of storage for both my trailer and the many item placed in my unit. Highly recommended

Rating:

5.0

Nothing - The team in Milford is wonderful! Amber, Joe, and Daniella run a wonderful operation!

Rating:

5.0

Amazing service and great customer support

Rating:

4.0

The facility experience was good. The U-Haul app experience I downloaded was not so great. At the end it looked as though I was going to be charged more than double the estimated amount. Don’t expect to use the app again

Rating:

5.0

The staff is super friendly and helpful!

Rating:

4.0

One of the only storage companies I have dealt with that was not out to rip you off. Very straightforward information regarding the costs and no hidden upcharges after we moved our things in -- wish more facilities were like this one. Would definitely recommend!

Rating:

5.0

Friendly, uncomplicated and helpful service. Solid equipment. Very affordable.

Rating:

5.0

Joe is great!

Rating:

5.0

Customer service at the office and on the phone was very fantastic. Couldn’t ask for any better. Great team at U-Haul

Rating:

5.0

Continue presenting well maintained equipment

Rating:

5.0

Have a better way to uncouple this trailer. It didn't have a trailer jack on it. Luckily I was strong enough to lift it off myself.

Rating:

3.0

My order was messed up picking up a one-way rental, such that I had difficulty when returning at this location. This drop-off location should have accepted responsibility to resolve the problem internally, not ask that I return to the location and drive the trailer back to the originating location (about 100 miles away). As a customer, I have no recourse but to accept the word of the renting location that the rental is legitimate for drop-off at a different location.

Rating:

5.0

The staff was great and extremely helpful.

Rating:

5.0

It was a little expensive over the years, but the service, security and helpfulness were excellent.

Rating:

5.0

Excellent staff well satisfied will highly recommend. Thank You.

Rating:

5.0

this company was the best! they helped me out in a time that i was desperately in need of short term storage. talking with Mo at the office would lift my spirits during a depressing time of my life. thank you to all at the facility!

Rating:

5.0

Thank you for the storage unit. I especially liked the locked gate as I would come after hours. I would like to add one change request as the outside lights could be brighter.