Customer Reviews for Company Car Rental
(U-Haul Neighborhood Dealer)

403 reviews

11129 Old Goddard Rd   Allen Park, MI 48101

(313) 265-2373

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 10/6/2022 - 10/9/2022: Closed

Services at this Location:

Contact Us

(313) 265-2373

11129 Old Goddard Rd
Allen Park, MI 48101

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 10/6/2022 - 10/9/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Shirley S. 
Rating:
5.0

Customer service at the pickup location was awesome.

JASON JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Somali B. 
Rating:
5.0

Mary was the best extremely professional Totally a camera bowl full of energy absolutely a wonderful and beautiful lady I just love her this is the second time renting from her and I will go back and I will tell 250 people because this Hass to be the best U-Haul in the whole United States

JOSEPH A. 
Rating:
5.0

Great staff

Roderick L. 
Rating:
5.0

Customer did not leave a comment.

Machelle O. 
Rating:
5.0

No room for improvement, the experience was delightful and inspiring!

Dale C. 
Rating:
5.0

At this location they are great respectful and very nice but the Detroit 1 on Fort & Outer drive needs more professional people there rude & disrespectful to ppl of other color

Barbara A. 
Rating:
4.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

Doug B. 
Rating:
5.0

Customer service was awesome.

Samantha M. 
Rating:
5.0

None

Daniel S. 
Rating:
1.0

Uhaul service employee rude & added insurance without asking which is scamming money. When I asked about it he said he would take it off and never did. By far the worst Uhaul experience we ever had.

Mario B. 
Rating:
5.0

Fantastic customer service!

Robert Y. 
Rating:
5.0

Customer did not leave a comment.

Michelle W. 
Rating:
5.0

Mary was awesome 🤩

Valeria M. 
Rating:
5.0

Sent to three different locations to get a truck after reserving my truck in advance. Customer service was horrible and so was the scheduling department. The truck was dirty. However at this specific location the lady taking care of me was awesome. Not happy with the reservation or the the around.

Angilique L. 
Rating:
5.0

Super easy and convenient. Great customer service!!

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
5.0

Was easy in easy out!

J J. 
Rating:
5.0

Was not aware of this location. Very pleased. Staff very helpful. Will use again and recommend to others.

Harry M. 
Rating:
5.0

I rented a uhaul from Mary twice she is very honest friendly and has great customer service!!!! 😃😃😄

tareq Z. 
Rating:
4.0

Right break light and blinker didn't work didn't find out untill someone on the road told me.

Justin T. 
Rating:
5.0

Customer did not leave a comment.

Mohammad S. 
Rating:
5.0

Everything was awesome I don't think anything else is needed

Mary Ann P. 
Rating:
5.0

The location I used was wonderful I wouldn't change anything I beleave his name was Richard was great and I'd recommend that location to anyone

WILLIAM H. 
Rating:
4.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Breanne B. 
Rating:
5.0

Left rear tire was at 25lbs....we filled it to the recommended 60lbs. and it held at that level for our needs. Mary runs an awesome operation at her Allen Park, MI location. It took UHaul 3 tries to find me the 12 x 6 trailer I reserved a month earlier. To ease my pain UHaul promises to reimburse me $50...thanks.

Robert R. 
Rating:
5.0

Mary was the best! Customer service doesn't come better than her. she was helpful, efficient and an extremely hard worker who loves to take care of her customers.

Shannon M. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

RAUL C. 
Rating:
5.0

I wouldn't change anything

JERRY DEAN N. 
Rating:
5.0

Customer did not leave a comment.

jonald E. 
Rating:
5.0

Excellent customer service and help with the overall rental experience!

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Jacob E. 
Rating:
5.0

Awesome 5 start customer service

JOUDEH A. 
Rating:
5.0

Professional ,best customer service encountered from any previous locations. Highly knowledgeable, above and beyond to assist.

JOUDEH A. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

josh S. 
Rating:
5.0

The woman working was very nice an helpful

Louis T. 
Rating:
5.0

Mary was particularly helpful and friendly. She made the entire process efficient and enjoyable.

JAMES ALLEN M. 
Rating:
3.0

Only problem they didn't give me the brake light line to go from tow dolly to my truck light connection. It was about 3 feet cause pig tail was in middle of tailor arm needed to go from there to my truck connection. So had no tailor lights which I wasn't happy about .

Brian M. 
Rating:
5.0

The on-site manager was very helpful and kind. Felt almost like a neighbor!

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Very friendly and helpful staff.

John G. 
Rating:
5.0

Great people

jeannette B. 
Rating:
5.0

The people were very friendly and helpful. the truck was clean and ready to go. Everything was very wonderful.

geraldine J. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Yordany R. 
Rating:
5.0

Customer did not leave a comment.

Terry T. 
Rating:
3.0

I was told I would get a $50 credit in my account because they had to relocate the pick up point for my truck. I have not seen that rebate

mathew M. 
Rating:
5.0

Customer did not leave a comment.

Monica R. 
Rating:
5.0

Customer did not leave a comment.

Claude H. 
Rating:
5.0

Customer did not leave a comment.

Tamela F. 
Rating:
5.0

Mary goes above and beyond to help the customer.

Nicholas B. 
Rating:
5.0

The staff at Uhaul were great, but a better job could be done in making sure customers know the afterhours drop off procedures. You also need a back up plan for Move Help. The person contracted for us, cancelled at the last minute leaving us stuck with having to move heavy items by ourselves. Job #: JB-474F6E21 the person emailed us with no phone call to let us know that he had a family emergency! Will never recommend anyone use that service!!

Patrick B. 
Rating:
1.0

Rotors are warped on vehicle. The truck I was supposed to used was never returned so I had to wait an hour for the next available. Getting charged more per mile for it and it is bigger than I needed so the fuel was also more. Was supposed to be charged for what I originally reserved. Now you are not only charging me more money for what i didn't ask for, after waiting an hour mind you. But also I bet you're charging the other person extra for showing up late. I get screwed and you make more money....

Juan F. 
Rating:
5.0

Customer did not leave a comment.

Bruce W. 
Rating:
2.0

I assume the Saturday Manager's name is Mary. I arrived at 7:55 a.m. and was 2nd inline for check-in. Unfortunately, the office was closed: Mary had taken another customer who was stranded to the customer's home. As a result, over six other customers were concerned that the office was not opening. I left to go to Taylor-Telegraph u-haul as I needed a pickup-truck. Mary did return and later I did return and check out the pickup-truck. I suggested to Mary that she write a note stating why she was gone and when she would return, which she rejected as "all my customers know me" implying patience.

Phillip B. 
Rating:
5.0

Customer did not leave a comment.

Tyree M. 
Rating:
5.0

This rental was everything I hoped it would be. The staff at both ends were courteous and helpful and the truck was just what I needed and performed without any trouble at all.

JAY H. 
Rating:
5.0

Make checking in your rental easier. Your website failed twice while in the middle of attempting to check-in then truck. Other than that, everyone at the location was nice and helpful.

Mikel T. 
Rating:
5.0

Customer did not leave a comment.

christopher S. 
Rating:
4.0

Customer did not leave a comment.

Timothy A. 
Rating:
5.0

Customer did not leave a comment.

Kimberly P. 
Rating:
5.0

Wonderful Customer service

NEAL S. 
Rating:
5.0

Customer did not leave a comment.

barbara M. 
Rating:
5.0

Easy to find. Used the online service and everything went well.

Sharon W. 
Rating:
5.0

Customer did not leave a comment.

Megan S. 
Rating:
5.0

Nothing, this was absolutely seamless. Great idea!!

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Danny P. 
Rating:
2.0

Charged extra fees and wasn't specified in contract.

Darrian S. 
Rating:
5.0

Customer did not leave a comment.

Timothy V. 
Rating:
5.0

Customer did not leave a comment.

Jessica H. 
Rating:
3.0

I was incredibly inconvenienced having to relocate my pick up to this location well over 30 miles from my house.

Amber W. 
Rating:
5.0

Very friendly and fast service

Noemi A. 
Rating:
5.0

Customer did not leave a comment.

Kirk B. 
Rating:
4.0

Refund the extra charge for gas as I put the amount in that was in it when starting and upon reviewing my receipt was still charged for gas.

Ricky N. 
Rating:
5.0

The lady that helped us was extremely kind and generous take care of us in a timely fashion would recommend to anybody five star rating

Cherie M. 
Rating:
5.0

Customer did not leave a comment.

HAROLD G. 
Rating:
5.0

The owner was very friendly, very professional, very knowledgeable was happy to help looked over the vehicle for damage walked me through the car trailer loading and securing the vehicle process. She was awesome will recommend her store to family and friends.. Thank you so much

Vincente R. 
Rating:
5.0

Great experience overall

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Joe K. 
Rating:
5.0

The alignment on the truck was 45 degrees off to the left and was probably the worst riding uhaul I've ever sat in

Jeffery T. 
Rating:
5.0

The lady that helped me was so professional and polite made me feel appreciated that I chose her location 😊

TAMIKO W. 
Rating:
5.0

Nothing Mary was great to work with and will definitely refer to anyone looking for a uhaul

Walter R. 
Rating:
5.0

Mary have everything there locked down. She got me the right truck fast and bringing it back was just as easy. Thanks

dennis B. 
Rating:
3.0

Customer did not leave a comment.

Colin V. 
Rating:
3.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

DAWN ELOISE H. 
Rating:
5.0

None

AQUINA B. 
Rating:
5.0

Customer did not leave a comment.

MARY P. 
Rating:
5.0

The Lady, I believe her name was Mary was Great, Kind and friendly. This is the second time I have rented from them and they always have a vehicle for me.

PHILLIP LEE S. 
Rating:
5.0

The free no fuss return was very appreciated.

JORDAN THOMAS G. 
No reviews have been submitted for this location.

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