Customer Reviews for Company Car Rental
(U-Haul Neighborhood Dealer)

376 reviews

11129 Old Goddard Rd   Allen Park, MI 48101

(313) 265-2373

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 9/3/2022 - 9/5/2022: Closed

Services at this Location:

Contact Us

(313) 265-2373

11129 Old Goddard Rd
Allen Park, MI 48101

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 9/3/2022 - 9/5/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The location I used was wonderful I wouldn't change anything I beleave his name was Richard was great and I'd recommend that location to anyone

WILLIAM H. 
Rating:
4.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Breanne B. 
Rating:
5.0

Left rear tire was at 25lbs....we filled it to the recommended 60lbs. and it held at that level for our needs. Mary runs an awesome operation at her Allen Park, MI location. It took UHaul 3 tries to find me the 12 x 6 trailer I reserved a month earlier. To ease my pain UHaul promises to reimburse me $50...thanks.

Robert R. 
Rating:
5.0

Mary was the best! Customer service doesn't come better than her. she was helpful, efficient and an extremely hard worker who loves to take care of her customers.

Shannon M. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

RAUL C. 
Rating:
5.0

I wouldn't change anything

JERRY DEAN N. 
Rating:
5.0

Customer did not leave a comment.

jonald E. 
Rating:
5.0

Excellent customer service and help with the overall rental experience!

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Jacob E. 
Rating:
5.0

Awesome 5 start customer service

JOUDEH A. 
Rating:
5.0

Professional ,best customer service encountered from any previous locations. Highly knowledgeable, above and beyond to assist.

JOUDEH A. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

josh S. 
Rating:
5.0

The woman working was very nice an helpful

Louis T. 
Rating:
5.0

Mary was particularly helpful and friendly. She made the entire process efficient and enjoyable.

JAMES ALLEN M. 
Rating:
3.0

Only problem they didn't give me the brake light line to go from tow dolly to my truck light connection. It was about 3 feet cause pig tail was in middle of tailor arm needed to go from there to my truck connection. So had no tailor lights which I wasn't happy about .

Brian M. 
Rating:
5.0

The on-site manager was very helpful and kind. Felt almost like a neighbor!

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Very friendly and helpful staff.

John G. 
Rating:
5.0

Great people

jeannette B. 
Rating:
5.0

The people were very friendly and helpful. the truck was clean and ready to go. Everything was very wonderful.

geraldine J. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Yordany R. 
Rating:
5.0

Customer did not leave a comment.

Terry T. 
Rating:
3.0

I was told I would get a $50 credit in my account because they had to relocate the pick up point for my truck. I have not seen that rebate

mathew M. 
Rating:
5.0

Customer did not leave a comment.

Monica R. 
Rating:
5.0

Customer did not leave a comment.

Claude H. 
Rating:
5.0

Customer did not leave a comment.

Tamela F. 
Rating:
5.0

Mary goes above and beyond to help the customer.

Nicholas B. 
Rating:
5.0

The staff at Uhaul were great, but a better job could be done in making sure customers know the afterhours drop off procedures. You also need a back up plan for Move Help. The person contracted for us, cancelled at the last minute leaving us stuck with having to move heavy items by ourselves. Job #: JB-474F6E21 the person emailed us with no phone call to let us know that he had a family emergency! Will never recommend anyone use that service!!

Patrick B. 
Rating:
1.0

Rotors are warped on vehicle. The truck I was supposed to used was never returned so I had to wait an hour for the next available. Getting charged more per mile for it and it is bigger than I needed so the fuel was also more. Was supposed to be charged for what I originally reserved. Now you are not only charging me more money for what i didn't ask for, after waiting an hour mind you. But also I bet you're charging the other person extra for showing up late. I get screwed and you make more money....

Juan F. 
Rating:
5.0

Customer did not leave a comment.

Bruce W. 
Rating:
2.0

I assume the Saturday Manager's name is Mary. I arrived at 7:55 a.m. and was 2nd inline for check-in. Unfortunately, the office was closed: Mary had taken another customer who was stranded to the customer's home. As a result, over six other customers were concerned that the office was not opening. I left to go to Taylor-Telegraph u-haul as I needed a pickup-truck. Mary did return and later I did return and check out the pickup-truck. I suggested to Mary that she write a note stating why she was gone and when she would return, which she rejected as "all my customers know me" implying patience.

Phillip B. 
Rating:
5.0

Customer did not leave a comment.

Tyree M. 
Rating:
5.0

This rental was everything I hoped it would be. The staff at both ends were courteous and helpful and the truck was just what I needed and performed without any trouble at all.

JAY H. 
Rating:
5.0

Make checking in your rental easier. Your website failed twice while in the middle of attempting to check-in then truck. Other than that, everyone at the location was nice and helpful.

Mikel T. 
Rating:
5.0

Customer did not leave a comment.

christopher S. 
Rating:
4.0

Customer did not leave a comment.

Timothy A. 
Rating:
5.0

Customer did not leave a comment.

Kimberly P. 
Rating:
5.0

Wonderful Customer service

NEAL S. 
Rating:
5.0

Customer did not leave a comment.

barbara M. 
Rating:
5.0

Easy to find. Used the online service and everything went well.

Sharon W. 
Rating:
5.0

Customer did not leave a comment.

Megan S. 
Rating:
5.0

Nothing, this was absolutely seamless. Great idea!!

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Danny P. 
Rating:
2.0

Charged extra fees and wasn't specified in contract.

Darrian S. 
Rating:
5.0

Customer did not leave a comment.

Timothy V. 
Rating:
5.0

Customer did not leave a comment.

Jessica H. 
Rating:
3.0

I was incredibly inconvenienced having to relocate my pick up to this location well over 30 miles from my house.

Amber W. 
Rating:
5.0

Very friendly and fast service

Noemi A. 
Rating:
5.0

Customer did not leave a comment.

Kirk B. 
Rating:
4.0

Refund the extra charge for gas as I put the amount in that was in it when starting and upon reviewing my receipt was still charged for gas.

Ricky N. 
Rating:
5.0

The lady that helped us was extremely kind and generous take care of us in a timely fashion would recommend to anybody five star rating

Cherie M. 
Rating:
5.0

Customer did not leave a comment.

HAROLD G. 
Rating:
5.0

The owner was very friendly, very professional, very knowledgeable was happy to help looked over the vehicle for damage walked me through the car trailer loading and securing the vehicle process. She was awesome will recommend her store to family and friends.. Thank you so much

Vincente R. 
Rating:
5.0

Great experience overall

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Joe K. 
Rating:
5.0

The alignment on the truck was 45 degrees off to the left and was probably the worst riding uhaul I've ever sat in

Jeffery T. 
Rating:
5.0

The lady that helped me was so professional and polite made me feel appreciated that I chose her location 😊

TAMIKO W. 
Rating:
5.0

Nothing Mary was great to work with and will definitely refer to anyone looking for a uhaul

Walter R. 
Rating:
5.0

Mary have everything there locked down. She got me the right truck fast and bringing it back was just as easy. Thanks

dennis B. 
Rating:
3.0

Customer did not leave a comment.

Colin V. 
Rating:
3.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

DAWN ELOISE H. 
Rating:
5.0

None

AQUINA B. 
Rating:
5.0

Customer did not leave a comment.

MARY P. 
Rating:
5.0

The Lady, I believe her name was Mary was Great, Kind and friendly. This is the second time I have rented from them and they always have a vehicle for me.

PHILLIP LEE S. 
Rating:
5.0

The free no fuss return was very appreciated.

JORDAN THOMAS G. 
Rating:
2.0

Uhaul app is pathetic, never works. I used uhaul 24/7. We spend 30 mins both in pickup and drop off in extreme cold. App does not work. Calling customer care takes additional 20 mins

Jehanzeb A. 
Rating:
5.0

Customer did not leave a comment.

Velma C. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE EDWARD P. 
Rating:
2.0

It took almost an hour to get my truck in Michigan (only one person ahead of me when I walked in). I even requested the self check in service so I didn't have to bother the rep from the location (she was very nice btw). That service was not working. The truck was not clean and ran like garbage. Overall, not real thrilled with my experience with Uhaul.

Nicholas D. 
Rating:
5.0

Very helpful and friendly staff. Keep up the good work!!!

ALLEN BURL C. 
Rating:
3.0

Customer did not leave a comment.

LOVEL MARLON S. 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN ALAN C. 
Rating:
5.0

Mary is the best👍🏿

JOSEPH WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

DONALD RAY B. 
Rating:
5.0

Mary was amazing. Nothing to improve on!

BELINDA GAIL C. 
Rating:
5.0

Mary was extremely helpful and courteous. Would highly recommend

DAVID PAUL R. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN PER A. 
Rating:
5.0

Nothing she was a wonderful realy helpful thank you so much

JONATHAN SOLLANO L. 
Rating:
5.0

Customer did not leave a comment.

JEROME DOUGLAS P. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL PAUL V. 
Rating:
3.0

truck not filled with fuel I have always received full in past, now on return, I left as I found it and was charged for five more gals $25. How am I to prove this one way or the other NOT GOOD BUSINESS PRACTICE

Richard R. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL ANGEL L. 
Rating:
4.0

Mobile/web pickup and drop off was a nightmare. Took 43 min to pick up due to location not found on web. Downloaded app and was able to complete puckup. Drop off app wouldn't upload photo. Had to call 1-800 number, rep walked me thru setting on my photo to correct location issue. Over 1 hr spent trying to use mobile/web. :-(

HABURA J. 
Rating:
4.0

Customer did not leave a comment.

HAROLD WAYNE C. 
Rating:
3.0

Customer did not leave a comment.

JARELLE ROBERT-R A. 
Rating:
5.0

Customer did not leave a comment.

JUDITH ANN K. 
Rating:
4.0

Customer did not leave a comment.

Jonah G. 
Rating:
1.0

The Lincoln Park location didn't have my reservation and they never called to say they didn't have the truck. The Allen Park location forgot my dolly. This was the second time that this location forgot my dolly. I had to drive to the Taylor UHaul to get a dolly. The U-Haul representative said Allen Park location should reimburse me for the dolly that I had to pay for at Taylor. We will see!!

Jason S. 
Rating:
5.0

As always the owner was super friendly, polite and professional.. is always a pleasure to rent from her place ! Thank you

LUCILA B. 
Rating:
2.0

I scheduled a pick up at 8:00 am, the worker did not show up to even open the location until after 8:30 am. The truck bed had transmission fluid all over the floor in it and it got on my furniture and ultimately was transferred to my new carpeting in my new home. Not a happy customer.

DEIDRE JOY B. 
Rating:
5.0

Customer did not leave a comment.

ADAM S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW JOHN S. 
No reviews have been submitted for this location.

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