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JACOB T
Customer Reviews for Company Car Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice and friendly people fast and quick
Frederick WLocal office has the BEST customer service of any U Haul I have ever used ...
PAUL AFriendly and helpful staff. This will be my go-to location from now on.
MICHAEL BGreat service thank you for your family business
JESSIE Hread above statement!
robert sThe app was not as easy to use as I was led to believe. I didn't know an account had been created for me when I rented the truck, so trying to figure out how to use the app for check in was difficult.
KELLY LGreat service great people in Allen park, unlike Taylor- Telegraph location very rude people at Taylor location
Milan MNot charge me more then what I was told I was gonna have to pay
Shane MExcellent customer service, would go back!
JUSTIN TFriendly service and easily accessible.
PAUL FThe lady who took care of me was so nice! Thank you!
MATTHEW VThe truck was perfect. It was not our first time using this U-Haul location, but it will definitely be the only one I go to. The customer service is second to none highly recommended if you need to move something
ROBERT MThis U-Haul location is the BEST!
Laura MThe truck had a loud and very irritating whistle in the cab. The employee at the drop off location even commented on it.
ROBERT LShit location. Confusing with no parking. Workers were pleasant enough but the truck smelled like you probably do
DANIEL Bstocking the truck properly in case a dolly or furniture pads are needed.
Michael EFriendly and fast. No wait and no issues.
Ashley AThe people were very helpful and friendly.
WILLIAM JClose to my house. Lady in office was real nice.
JEFFERY EPerfect
RANCE NExcellent customer service . We look forward to doing business again. Thank you Monster Movers and Hauling LLC
ANTHONY HMary was awesome with the whole process. She really made it easy and answered any questions I had.
ROBERT JNothing.
BRIAN MAn overall great experience. From start to finish.
BRIAN MNothing at all , the customer service reps were beyond helpful and very nice. I with they could be duplicated and spread throughout the world. They made me feel very comfortable , I felt like I’ve know them for years.
SHAWN DFor the love of god if I have to retake the equipment photos because the program can’t recognize the side of the van it’s trained on, I’m gonna lose it.
Erius SI requested a furniture dolly i didn't received it..
Michael JVery nice people there
JOANNE AThey are very friendly and try very hard to make sure everything is perfect.
SHALONNE MThe battery died but we were able to get service within 30 minutes! Those things happen! Most importantly U-Haul handled it very quick and the tow guy was super nice!
Tracie MVery friendly,nice
Michael hTwo employees were screaming and yelling at each other for one, two, I had to continuously add air to the tire because it had a nail in it.
TATUM WBest customer service, by far, of any U-Haul location. Most places treat U-Haul as an afterthought to the primary business. This place does not ... the best!
PAUL AJust dropped off. No interactions
GLENN CJust make sure you hang on to Mary. Very efficient, very professional, very pleasant to deal with. She made the entire transaction a great experience.
robert bEverything was so perfectly done and explained so well, the representative Mary Plaza was so friendly and polite. Thank you so much. 😊 👍🏽
delia fFriendly, fast service.
KEITH W1. The Trailer was filthy 2. Two attendants verified lights were working properly before I left the lot. After loading the trailer and preparing to leave I found the right side turn signal and running lights did not work. 3. I’m very disappointed with U-Haul and the staff at this location. What if there had been an accident as a result of these safety issues?
THOMAS SIt was great, very polite people, clean equipment, ready when requested, helpful all around. Thanks
ROSE Emobile check in is not user friendly :(
Tristan TVery helpful. Was a smooth experience.
Marvin SNothing they are awesome
Tom DHad to unhook trailer on own after waiting for someone to come out and check everything. Just had to back the trailer where we thought would be best and unhook ourselves after having the Trailer put on for is. Not a big deal but when told by the office staff to wait for someone to come out and no one does that it frustrating.
Matt KVery helpful and friendly staff
Arum KThey were very helpful
kenith fJohn was a great help !
Lyn OMy mother had a stroke, which in it's self, is not good. I live in Arizona, and my wife and I had to fly to Michigan to take her back to Arizona, first we had to wait for the Rehab, center to release her, they tried to extort money from us by not letting Her go, so I mentioned that maybe I should call an Ombudsman, the next day they released her. If you are helping seniors at a assisted living center, remember an Ombudsman settles disputes with centers, on behalf of seniors. My whole experience with U-Haul was fantastic and quick, we picked up a 15 footer in Michigan and loaded it. My wife and I are both seniors, and im disabled, I see 8 specialists had open-heart surgery last June, then my Bladder stopped functioning, and then I found that I have two tumors, on my Thyroid gland and addrinal gland, stage 3 kidney failure, degenerative joint disease, now an autoimmune disease called Hashimoto's disease, my Sternum is not healing so it's in 2 pieces. I said all of this because you would be amazed at what you can do for loved ones, actually we really had a nice trip and time. Turning the truck in took 2 minutes. Thank you U-Haul and my mother thanks you to.
garry cVery good dealer.
Keith FNice and efficient staff. I liked the electronic pickup process.
Fouad ZStaff was prompt and courteous. Pick up and drop off was convenient.
Kim WI was given a price for the truck rental, then the price tripled when I went to pay the bill. I will never use U-haul again ever.
donald fVery friendly staff and I’m sure that I will be using them again
Darryl AVery friendly, great customer service. I was asking questions on what type of truck to rent for my purchase and he was very informative. I would definitely be recommending this site to anyone who ask.
JASON GMrs. Mary was a bundle of joy, gave great advice, and was on all around pleasure. Used this location MULTIPLE times and never disappointed.
Travon HThanks for the move!
Denton AVery professional, helpful, abd fruendly staff this location. They are great!
brad sI highly recommend this location in Allen Park, MI and I will literally drive 30 minutes to use them again. Awesome customer service and easy transaction.
David DFriendly
DEAN R