The customer service people I dealt with were great!! Friendly, professional, prompt. It was a great experience and I would recommend that location and service.
LISA MICHELLE E.
Customer Reviews for Company Car Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This facility's intake person went over and above to help me with a problem and she offered to stay and help me with the mobile app if I needed. She is wonderful at what she does. Everything was smooth and easy, equipment in great shape!
Dennis B.Don't know the woman's name that I worked with there but she was great very kind and generous😊
GRACE ANN B.Very helpful, friendly
JANET EILEEN T.Staff was very professional and informative. Very friendly. Highly recommend.
DAVID S.The vehicle was dirty when I got it with trash in the doors, empty bottles. In the middle of the pandemic. If I get Covid at least I know how it happened. Disgusting.
Kelly F.I usually go to Taylor or Wyandotte. The people there are extremely rude. After going to this one, I will never go back to the other places. This will forever be the place I go to. They were extremely nice and enthusiastic. Great customer service!
ADAM JUSTIN O.Nice place, easy pick up and drop off
Callie S.Great customer service
Laura B.Truck was nice and clean one little problem tho the truck was closed in by o other truck but I believe someone dropping off a truck made a mistake and not the actual place. Good service
Carlos M.The van had paint in the back and was dented and I was charged for it initially until I called and waited 40 minutes on hold.
Zachary M.U-Haul site was down at the time I returned the rental. The location was closed and the online return was not working which caused a bit of nervousness on our end. Mary, on-site rep, was able to enter our return with no issues once the site was running again. She is very knowledgeable and a great service rep!
MARIA BARBARITA M.Tow Dolly was Brand New and the associate Mary that worked there was very friendly and even hooked up the dolly for me to my truck and made sure my lights were working and just basically made it a good experience.
Joseph P.Nothing! Mary is the absolute best!!!!!! I have gone here twice and when it comes time to move again I will deff go back to see them!
ALEXYSIS MARIE M.Mary is the best
KELLI LYNN S.Interior of vehicle was dirty, windows were nasty. Steering wheel was sticky. Definitely not cleaned after last rental. So much for COVID sanitizing
JAMES JOHN J.They did awesome.
JENNIFER TERESEA R.improve your communication. poor customer assistance. not trustworthy. very shady/shifty. victimizers. predators. I will NEVER return to this location nor referr anybody I know or don't know!! I wonder how many people uhaul have charged for that very obvious dent since the owners of the building own DOWNRIVER BODY SHOP located in the same parking lot. YEP im a cheap sucker who couldn't afford the $20 insurance and I didn't take a picture of it but it was so obvious I honestly thought EVERYONE seen that dent it was that obvious. Just gotta wonder how many people before or after me who chose for whatever reason to skip the insurance and had to pay $300 for that dent. pretty conveinant especially so close to THEIR BODY SHOP! THANKS FOR THE OVERDRAFT YOUR NOT WELCOME ALLEN PARK MICHIGAN UHAUL! MAYBE IF YOU INSTALLED CAMERAS ON THE BUILDING but I guess THE BODY SHOP WOULDN'T MAKE AS MUCH $$$$
JODEYCHRISTOPHER T.The lady who ran the front counter was extremely helpful and friendly!!!
Jeffrey S.The associate was an hour let to open the location. The van was not ready. I was 2 hours late to my appointment because of this unpreparedness.
Carol P.I was charged for using a dolly that broke off or was never attached during transit. I was also charged per mile like a complete rip off! Ive never been ripped off like that before.
NATHAN AUSTIN A.The woman who owns this location and the collision shop there in Allen park is AWESOME!!!! She was so patient and sweet, informative and I would recommend anyone here and if I need to move again I'd be back.
JESSICA JEAN P.Everything was excellent. The lady that helped us was very kind, professional. Anytime we need to rent a truck van etc, definitely this is the place. Cheapest prices. Thank you so much!
MAYRA M.I had originally ordered to pick up on fort street in Wyandotte! I spoke to the person working at that location and tried to change order to pick up using lockbox and he told me not to worry he would be at the location until 3:30-4:00 and he would just take care of me even though they usually close at 2:00! Got to the location at 2:50 snd he was long gone! So I had to spend 45 minutes scrambling to find another vehicle as the movers were waiting on me! Was able to get van at Allen park location with the lock box! Would never recommend Wyandotte location again
Jonathon W.Quit overcharging for the fuel they had it wrong
DAMON JOHN-PATRI F.Mary is wonderful. She was on top of everything and was very nice to speak to. Definitely turned my experience around and I left happy.
MEGAN ELIZABETH L.On-line check-in process was cumbersome and I had to delay my pick-up until the office opened. QR code to scan would have been nice to talke you to the exact page to sign-in/out the vehicles. Otherwise, Mary in the office was FANTASTIC. Fast, friendly and very knowledgeable in her job. Thanks, Mary!!
KELLY ANN K.Nothing. The service was great and the process to rent and return was simple. Thanks uhaul!
KEVIN ALLEN F.Waited for over 20 minutes for my vehicle because it was not ready. Then was charged additional fees for mileage fuel that were not accurate along with charges for rental equipment that was not provided.
Matthew C.Quick and easy Mary was awesome explained how to return truck after hours. Truck was very clean and was already warmed up before pick up!
JOSEPH STANLEY M.I was terribly disappointed with my entire experience
Latasha K.Was hard to follow return on line process.
STEVEN RUSSELL B.Mary was a total pro to work with -- very friendly and very competent. She made me feel like I was truly being cared for. Brian was awesome -- he really went the extra mile in helping me set up my truck and auto transport. He is a very hard worker who really knows his stuff. Mary and Brian are a great team. They are great representatives of the U-Haul Company.
Carl G.Great customer service, very professional!!!!!!
CAROLJEAN C.5 Star
JOHN FITZGERALD T.Quick and friendly service. Vehicle was super clean and it was a breeze to return it after use. Will definitely make this my primary location
ABEL MACIEL G.Staff was so nice and helpful would definitely recommend this location and will be renting again soon
Nicole C.Mary was great. The U-Haul app was the worst.
TIMOTHY JOE H.Mary was great! Super friendly, very helpful! She made my move go even smoother. I will recommend Mary and this UHaul location to everyone!
WILLIAM D.My review has nothing to do with the location or rental company. My complaint is my truck stalled on me before even getting to my destination. It took me over an hour to get back to the location to switch my truck. I want a reimbursement for my time and troubles. I was told I would only be paying $.79 p/m “For my troubles,†but my bill says $.99 p/m. Also, I only drove 8 miles. I don't believe $1.60 is an adequate reimbursement “for my troubles.†The pick up location and rental company were great. I will rent again from them.
JEFFREY ROBERT H.The lady was great that help me out
JAY OTIS W.Nothing! First time for my daughter and me. We were very happy with our experience. We felt welcomed and our questions were answered promptly.
Rosa Linda C.Mary was very helpful. She called to make sure I was still coming and explained everything just as well as the first time I came here. Will use in the near future.
asia P.The young lady was very professional and really nice . Next time I need a truck I will definitely go see her.
KENNETH GERARD M.Mary was so friendly and nice. She made everything easy to complete.
Deborah C.Have the attendant actually be in the building. Had to walk through this building into the back to find the attendant.
Blake F.The lady has great customer service!!
SANTOS MIGUEL Q.