Customer Reviews for Company Car Rental
(U-Haul Neighborhood Dealer)

349 reviews

11129 Old Goddard Rd   Allen Park, MI 48101

(313) 265-2373

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 7/2/2022 - 7/4/2022: Closed

Services at this Location:

Contact Us

(313) 265-2373

11129 Old Goddard Rd
Allen Park, MI 48101

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 7/2/2022 - 7/4/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Terry T. 
Rating:
3.0

I was told I would get a $50 credit in my account because they had to relocate the pick up point for my truck. I have not seen that rebate

mathew M. 
Rating:
5.0

Customer did not leave a comment.

Monica R. 
Rating:
5.0

Customer did not leave a comment.

Claude H. 
Rating:
5.0

Customer did not leave a comment.

Tamela F. 
Rating:
5.0

Mary goes above and beyond to help the customer.

Nicholas B. 
Rating:
5.0

The staff at Uhaul were great, but a better job could be done in making sure customers know the afterhours drop off procedures. You also need a back up plan for Move Help. The person contracted for us, cancelled at the last minute leaving us stuck with having to move heavy items by ourselves. Job #: JB-474F6E21 the person emailed us with no phone call to let us know that he had a family emergency! Will never recommend anyone use that service!!

Patrick B. 
Rating:
1.0

Rotors are warped on vehicle. The truck I was supposed to used was never returned so I had to wait an hour for the next available. Getting charged more per mile for it and it is bigger than I needed so the fuel was also more. Was supposed to be charged for what I originally reserved. Now you are not only charging me more money for what i didn't ask for, after waiting an hour mind you. But also I bet you're charging the other person extra for showing up late. I get screwed and you make more money....

Juan F. 
Rating:
5.0

Customer did not leave a comment.

Bruce W. 
Rating:
2.0

I assume the Saturday Manager's name is Mary. I arrived at 7:55 a.m. and was 2nd inline for check-in. Unfortunately, the office was closed: Mary had taken another customer who was stranded to the customer's home. As a result, over six other customers were concerned that the office was not opening. I left to go to Taylor-Telegraph u-haul as I needed a pickup-truck. Mary did return and later I did return and check out the pickup-truck. I suggested to Mary that she write a note stating why she was gone and when she would return, which she rejected as "all my customers know me" implying patience.

Phillip B. 
Rating:
5.0

Customer did not leave a comment.

Tyree M. 
Rating:
5.0

This rental was everything I hoped it would be. The staff at both ends were courteous and helpful and the truck was just what I needed and performed without any trouble at all.

JAY H. 
Rating:
5.0

Make checking in your rental easier. Your website failed twice while in the middle of attempting to check-in then truck. Other than that, everyone at the location was nice and helpful.

Mikel T. 
Rating:
5.0

Customer did not leave a comment.

christopher S. 
Rating:
4.0

Customer did not leave a comment.

Timothy A. 
Rating:
5.0

Customer did not leave a comment.

Kimberly P. 
Rating:
5.0

Wonderful Customer service

NEAL S. 
Rating:
5.0

Customer did not leave a comment.

barbara M. 
Rating:
5.0

Easy to find. Used the online service and everything went well.

Sharon W. 
Rating:
5.0

Customer did not leave a comment.

Megan S. 
Rating:
5.0

Nothing, this was absolutely seamless. Great idea!!

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Danny P. 
Rating:
2.0

Charged extra fees and wasn't specified in contract.

Darrian S. 
Rating:
5.0

Customer did not leave a comment.

Timothy V. 
Rating:
5.0

Customer did not leave a comment.

Jessica H. 
Rating:
3.0

I was incredibly inconvenienced having to relocate my pick up to this location well over 30 miles from my house.

Amber W. 
Rating:
5.0

Very friendly and fast service

Noemi A. 
Rating:
5.0

Customer did not leave a comment.

Kirk B. 
Rating:
4.0

Refund the extra charge for gas as I put the amount in that was in it when starting and upon reviewing my receipt was still charged for gas.

Ricky N. 
Rating:
5.0

The lady that helped us was extremely kind and generous take care of us in a timely fashion would recommend to anybody five star rating

Cherie M. 
Rating:
5.0

Customer did not leave a comment.

HAROLD G. 
Rating:
5.0

The owner was very friendly, very professional, very knowledgeable was happy to help looked over the vehicle for damage walked me through the car trailer loading and securing the vehicle process. She was awesome will recommend her store to family and friends.. Thank you so much

Vincente R. 
Rating:
5.0

Great experience overall

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Joe K. 
Rating:
5.0

The alignment on the truck was 45 degrees off to the left and was probably the worst riding uhaul I've ever sat in

Jeffery T. 
Rating:
5.0

The lady that helped me was so professional and polite made me feel appreciated that I chose her location 😊

TAMIKO W. 
Rating:
5.0

Nothing Mary was great to work with and will definitely refer to anyone looking for a uhaul

Walter R. 
Rating:
5.0

Mary have everything there locked down. She got me the right truck fast and bringing it back was just as easy. Thanks

dennis B. 
Rating:
3.0

Customer did not leave a comment.

Colin V. 
Rating:
3.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

DAWN ELOISE H. 
Rating:
5.0

None

AQUINA B. 
Rating:
5.0

Customer did not leave a comment.

MARY P. 
Rating:
5.0

The Lady, I believe her name was Mary was Great, Kind and friendly. This is the second time I have rented from them and they always have a vehicle for me.

PHILLIP LEE S. 
Rating:
5.0

The free no fuss return was very appreciated.

JORDAN THOMAS G. 
Rating:
2.0

Uhaul app is pathetic, never works. I used uhaul 24/7. We spend 30 mins both in pickup and drop off in extreme cold. App does not work. Calling customer care takes additional 20 mins

Jehanzeb A. 
Rating:
5.0

Customer did not leave a comment.

Velma C. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE EDWARD P. 
Rating:
2.0

It took almost an hour to get my truck in Michigan (only one person ahead of me when I walked in). I even requested the self check in service so I didn't have to bother the rep from the location (she was very nice btw). That service was not working. The truck was not clean and ran like garbage. Overall, not real thrilled with my experience with Uhaul.

Nicholas D. 
Rating:
5.0

Very helpful and friendly staff. Keep up the good work!!!

ALLEN BURL C. 
Rating:
3.0

Customer did not leave a comment.

LOVEL MARLON S. 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN ALAN C. 
Rating:
5.0

Mary is the best👍🏿

JOSEPH WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

DONALD RAY B. 
Rating:
5.0

Mary was amazing. Nothing to improve on!

BELINDA GAIL C. 
Rating:
5.0

Mary was extremely helpful and courteous. Would highly recommend

DAVID PAUL R. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN PER A. 
Rating:
5.0

Nothing she was a wonderful realy helpful thank you so much

JONATHAN SOLLANO L. 
Rating:
5.0

Customer did not leave a comment.

JEROME DOUGLAS P. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL PAUL V. 
Rating:
3.0

truck not filled with fuel I have always received full in past, now on return, I left as I found it and was charged for five more gals $25. How am I to prove this one way or the other NOT GOOD BUSINESS PRACTICE

Richard R. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL ANGEL L. 
Rating:
4.0

Mobile/web pickup and drop off was a nightmare. Took 43 min to pick up due to location not found on web. Downloaded app and was able to complete puckup. Drop off app wouldn't upload photo. Had to call 1-800 number, rep walked me thru setting on my photo to correct location issue. Over 1 hr spent trying to use mobile/web. :-(

HABURA J. 
Rating:
4.0

Customer did not leave a comment.

HAROLD WAYNE C. 
Rating:
3.0

Customer did not leave a comment.

JARELLE ROBERT-R A. 
Rating:
5.0

Customer did not leave a comment.

JUDITH ANN K. 
Rating:
4.0

Customer did not leave a comment.

Jonah G. 
Rating:
1.0

The Lincoln Park location didn't have my reservation and they never called to say they didn't have the truck. The Allen Park location forgot my dolly. This was the second time that this location forgot my dolly. I had to drive to the Taylor UHaul to get a dolly. The U-Haul representative said Allen Park location should reimburse me for the dolly that I had to pay for at Taylor. We will see!!

Jason S. 
Rating:
5.0

As always the owner was super friendly, polite and professional.. is always a pleasure to rent from her place ! Thank you

LUCILA B. 
Rating:
2.0

I scheduled a pick up at 8:00 am, the worker did not show up to even open the location until after 8:30 am. The truck bed had transmission fluid all over the floor in it and it got on my furniture and ultimately was transferred to my new carpeting in my new home. Not a happy customer.

DEIDRE JOY B. 
Rating:
5.0

Customer did not leave a comment.

ADAM S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW JOHN S. 
Rating:
4.0

Please improve your customer service over the phone. After having to wait 45 min, the rep answer the phone and asked me to hold! Are you kidding me? When she answered she was NOT nice and didn't even apologized for me waiting that long! This is terrible manners for a company that deals with people all the time!

MICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

TAMMY JO T. 
Rating:
5.0

Vehicles are to be returned with same amount of gas ... my truck was almost on empty. They should be full. Also, I have to pay for the rental, the mileage and the gas. I'd rather have a small gas fee, so much work when I was rushing to get it back in time.

ANNE-MARIE P. 
Rating:
4.0

Customer did not leave a comment.

Caleb R. 
Rating:
5.0

Customer did not leave a comment.

JASON MICHAEL R. 
Rating:
3.0

How can I get a copy of the drop off picks of the trailer in Allen Park, MI.

Gregory Z. 
Rating:
3.0

Rented a open trailer with a drop down ramp. Trailer had debris in it. The pins to remove so the gate would tilt down had to be removed with a hammer. I was very concerned about taking this trailer on the highway because the tires were almost bald. I was going on a 320 mile one way trip. I brought this to the attention of the rental location and they said this is the only one we have. Great maintenance-haul. How about a rebate?

ALBERT F. 
Rating:
4.0

Customer did not leave a comment.

CLARENCE ERNEST W. 
Rating:
5.0

Front office person is friendly and helpful. Would rent here again.

Eric F. 
Rating:
5.0

Customer did not leave a comment.

MARY ELLEN M. 
Rating:
4.0

Customer did not leave a comment.

Jami G. 
Rating:
5.0

Great experience, very nice staff

Kenneth W. 
Rating:
5.0

Everything was great. Would let anyone that needs a uhaul to go here

SANDRA LEE W. 
Rating:
5.0

Make it mandatory to setup a username and password when registration is going on bc I never was prompted to setup a password it just asked for email and phone number.

DONALD JAMES B. 
Rating:
5.0

Nothing to improve by far best uhaul place I've ever rented from hands down the owner is the sweetest and most helpful lady!! Would recommend them to anybody who wants hassle free and top notch equipment thanks again made my move the best with y'all!

JOSEPH N-MARK L. 
Rating:
5.0

This location treated you with complete respect. She respected your time and asked if you had any other questions before leaving.

SANDRA MARIE O. 
Rating:
5.0

Customer did not leave a comment.

CHARI P. 
Rating:
5.0

Everything was great.

Timothy H. 
Rating:
2.0

There are many issues that still have to be resolved. Quoted price them charged over double quoted price with out consent. There's a long list

James R. 
Rating:
1.0

We are very upset, the pin was missing from the trailer... didn't notice it until we tried loading up the side by side we just bought. Because of this issue we were not able to make it back in time and got charged for a second day. I tried calling customer service as it was happening, sat on hold for 20 plus minutes before being hung up on. Tried contacting someone through the live chat and no one ever responded. We have had such poor service. I just can't believe you guys actually charged us for a second day when we could have lost our brand new side by side and or killed someone on the freeway had the trailer released.

JOSHUA AARON B. 
Rating:
5.0

Customer did not leave a comment.

Rachel M. 
Rating:
5.0

Very friendly and quick to get you loaded!

DIEGO S. 
Rating:
5.0

Customer did not leave a comment.

Brooke D. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY LAWRENCE C. 
Rating:
3.0

Reservation was for 8 am no one there. Waited almost 30 minutes for arrival of employee.

ANN RENO L. 
Rating:
4.0

Faster checkout

JOHN JAMES E. 
Rating:
5.0

Great customer service

Timothy M. 
No reviews have been submitted for this location.

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