Customer Reviews for Compass Self Storage Colonial Dr
(U-Haul Neighborhood Dealer)

369 reviews

14120 E Colonial Dr   Orlando, FL 32826

(407) 658-0934

Hours

  • Mon-Sat: 9:30 am - 6 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(407) 658-0934

14120 E Colonial Dr
Orlando, FL 32826

Services at this Location:

Hours

  • Mon-Sat: 9:30 am - 6 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Joshua provided outstanding customer service and is friendly.

DEBORAH C. 
Rating:
5.0

Not one thing

Vickie K. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL R. 
Rating:
5.0

Great service. Great agents. Always the best.

William D. 
Rating:
5.0

The staff at Compass did a superb job of quickly getting the truck ready and made sure I had all the supplies I needed to efficiently make my move. Super Job.

Roberto C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

PEGGY G. 
Rating:
5.0

Customer did not leave a comment.

NATHAN B. 
Rating:
5.0

Customer did not leave a comment.

KIRSTEN C. 
Rating:
5.0

Manager Joshua Knight was fantastic....corporate can be proud of his example of providing top notch stellar service.

JAMES H. 
Rating:
5.0

Roni was wonderful, very helpful and accommodating. I tried to do the pick up through the smart phone that uhaul offers, which was not great. However, Roni more than made up for it and got me everything I need very quickly. Wpuld recommend!

Hisham N. 
Rating:
4.0

Online we were able to confirm 1/2 dozen blankets, but when we checked in, there were no blankets available.

Jim M. 
Rating:
1.0

I was charged extra on the damage collision that I declined before picking up the vehicle

yadira B. 
Rating:
5.0

Customer did not leave a comment.

Darlene E. 
Rating:
5.0

Best rental experience with Uhaul.

Wendy W. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

Catherine M. 
Rating:
5.0

Customer did not leave a comment.

Brent B. 
Rating:
5.0

Customer did not leave a comment.

Ivan L. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Tiffany G. 
Rating:
5.0

Great service and really helpful staff! Would definitely recommend this location to others.

Hillary D. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Roni was a huge help when my phone died so I could not complete contactless pick up. She made us feel comfortable and was very helpful.

Fawn C. 
Rating:
5.0

Customer did not leave a comment.

icela C. 
Rating:
5.0

Customer did not leave a comment.

Oscar N. 
Rating:
5.0

check in and out was quick and easy. the young man that assisted me was more then friendly and very helpful.

isaac S. 
Rating:
5.0

Customer did not leave a comment.

Rafael L. 
Rating:
5.0

Customer did not leave a comment.

Rachel P. 
Rating:
5.0

Customer did not leave a comment.

TERANCE LEONARD H. 
Rating:
5.0

Customer did not leave a comment.

Aaron C. 
Rating:
5.0

Customer did not leave a comment.

Humberto C. 
Rating:
2.0

Did not include dollies

Benjamin F. 
Rating:
5.0

Customer did not leave a comment.

Litza R. 
Rating:
1.0

Associate that works their accused me of stealing the uhaul truck. I turned in the truck at the appropriate time and dropped the key off in the Dropbox, like I was supposed to. The associate called the next day making accusations of theft and threatened me. I told the associate to check his cameras before targeting his customers and sure enough, he saw that I was telling the truth. He was rude and idiotic. All he has to do was look at the cameras, but instead he wanted to give his customers a hard time. He should be reprimanded.

kristalyn T. 
Rating:
4.0

I returned my rental at 1pm yet the paper work states 430 pm I was told it's ok to leave and hand in the keys what if something would of happened within those hours didn't like the dishonesty next I'll wait for my paper work and check out properly.

ABIGAIL B. 
Rating:
5.0

Customer did not leave a comment.

Abner D. 
Rating:
5.0

Customer did not leave a comment.

Ian S. 
Rating:
1.0

Could not find the key drop box. Have been calling the number for 2hrs now. No one picks up. Goes to Uhaul custimer service, been waiting for 30 minutes. Tried several times, cant reach anyone. Worst customer service ever. Get more reps to assist your customers.

Md Abu S. 
Rating:
5.0

The manager was very friendly, competent, and helpful. Thanks!

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER K. 
Rating:
4.0

lower your cost

BERNICE T. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Joshua was very helpful and professional. The check in process was easy and the equipment was brought out to the moving van almost immediately. My mother inquired about storage units and Joshua gave her dimensions and prices on the spot. He also gave her his business card in case she had questions later. The check out process was just as easy.

TIFFANY G. 
Rating:
5.0

To include the environmental and rental fees on the invoice. Nothing like being quoted a price only to have additional charges show up when you arrive to pick up the vehicle. Very sneaky on your part.

KEVIN C. 
Rating:
2.0

Customer did not leave a comment.

Oscar N. 
Rating:
5.0

Customer did not leave a comment.

ESSA F. 
Rating:
5.0

Customer did not leave a comment.

jorge F. 
Rating:
4.0

Customer did not leave a comment.

Jennifer A. 
Rating:
1.0

Hi I good morning! I rented a truck from Uhaul and was charge 82.34 as a holding fee on my debit card . I called and was told that it was released back to my card , however when I called my bank they said differently . They said it's showing up as a charge that's going to be taken out of my account. I called back your agent and explaining this to her and she hung up the phone on me . HIGHLY DISRESPECTFUL AND RUDE WOMAN . I'M BEING CHARGED EXTRA AND THE FOOLISH WOMAN HUNG UP ON ME WHEN I TOLD HER WHAT MY BANKER TOLD ME ?

Christian G. 
Rating:
1.0

Tried to drop off early twice no were to park very frustrating I had no were to park a 26' truck at my new house

Mike G. 
Rating:
5.0

Exceptional. The staff was very helpful, and the drop off was hassle free.

Starsea R. 
Rating:
3.0

Customer did not leave a comment.

Ashley O. 
Rating:
5.0

The manager on duty provided EXCEPTIONAL service.

Audrey S. 
Rating:
4.0

Customer did not leave a comment.

JOYCELYN G. 
Rating:
5.0

Great customer service

JUAN F. 
Rating:
5.0

Customer did not leave a comment.

Naji A. 
Rating:
3.0

Customer did not leave a comment.

Joshua E. 
Rating:
5.0

Leo was fantastic! We fired up a truck and it sputtered and coughed and ran fine after that. Instead of doing the “typical rental thing” he did the right thing and gave me a different truck that was in great working order and a discount for my inconvenience. He was extremely friendly and very professional and if I'm ever in need of a rental in the Orlando area again, I will go out of my way to rent here. Thanks Leo!

Dustin R. 
Rating:
4.0

Customer did not leave a comment.

Carolyn F. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Friendly

Beatriz Z. 
Rating:
5.0

Keep up the great service!

Edwin T. 
Rating:
4.0

Customer did not leave a comment.

kevin R. 
Rating:
5.0

Customer did not leave a comment.

Ihab M. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

This was top notch service from storage rental to uhaul rental. Great overall experience

Billy J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL Q. 
Rating:
5.0

Customer did not leave a comment.

Sharon G. 
Rating:
5.0

Customer did not leave a comment.

Kacey K. 
Rating:
5.0

When you set up for a 24/7 share the website should state you NEED the app you can not do this online as it states. It took an hour to figure out the issue.

Jessica S. 
Rating:
5.0

We switched to this location after having a horrible experience at the alafaya/colonial location. The manager did everything she could to fix the mistakes of the rude, horrible employees/manager from the other location. I will be using this location everytime now.

Sandi D. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M. 
Rating:
3.0

Customer did not leave a comment.

Derrick R. 
Rating:
5.0

Not sure what could have been better. First time renting with just using the smart phone and was perfect. Easy to pick up and drop off. Thanks

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Stacey R. 
Rating:
5.0

Customer did not leave a comment.

Daron R. 
Rating:
5.0

Very helpful and friendly.great experience. thanks

Ricky T. 
Rating:
5.0

I appreciated that the van I rented was new and in excellent condition. The folks I rented from at Compass self-storage in Orlando FL were very helpful. keep up the good work.

Hugh A. 
Rating:
5.0

I will never use Uhaul again what disgusting customers service the Oviedo location has

Alfred I. 
Rating:
1.0

Charge your customers the proper amount they owe and not charge their card way more than the amount.

william H. 
Rating:
4.0

Customer did not leave a comment.

rebecca H. 
Rating:
5.0

Customer did not leave a comment.

Gregory R. 
Rating:
5.0

Online pickup was a pain in the morning. I wish I could have uploaded my documents digitally and not with my camera at the time. Who brings their lease with them to a uhaul store at 6am.

Nicholas J. 
Rating:
4.0

Customer did not leave a comment.

Peter E. 
Rating:
4.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Great customer service! We would use this company again in the future. Thanks!

Amber K. 
Rating:
5.0

Customer did not leave a comment.

Victor V. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Dan N. 
Rating:
5.0

Customer did not leave a comment.

Stanley R. 
Rating:
5.0

the cabin had a very strong cigarette smell, and the cargo mat with dirt and leaves.

manuel D. 
Rating:
5.0

Customer did not leave a comment.

Claritza Y. 
Rating:
5.0

Customer did not leave a comment.

Sylvan S. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
4.0

Customer did not leave a comment.

Raisa H. 
Rating:
2.0

they charged me an extra day from what they were supposed. I submitted a claim but they never responded.

Onasy V. 
Rating:
4.0

the truck was ready and everything was in order. the guy went over everything with us and made sure we understood what the truck came equipped with and how everything worked. was not rushed or in a hurry to push us out of the place and asked several times to make sure we had no fuirther questions

Karin A. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
No reviews have been submitted for this location.

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