Customer Reviews for Compass Self Storage Colonial Dr

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Compass Self Storage Colonial Dr

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Kacey K. on

Rating:

Customer did not leave a comment.

Jessica S. on

Rating:

When you set up for a 24/7 share the website should state you NEED the app you can not do this online as it states. It took an hour to figure out the issue.

Sandi D. on

Rating:

We switched to this location after having a horrible experience at the alafaya/colonial location. The manager did everything she could to fix the mistakes of the rude, horrible employees/manager from the other location. I will be using this location everytime now.

MICHELLE M. on

Rating:

Customer did not leave a comment.

Derrick R. on

Rating:

Customer did not leave a comment.

Robert S. on

Rating:

Not sure what could have been better. First time renting with just using the smart phone and was perfect. Easy to pick up and drop off. Thanks

Stacey R. on

Rating:

Customer did not leave a comment.

Daron R. on

Rating:

Customer did not leave a comment.

Ricky T. on

Rating:

Very helpful and friendly.great experience. thanks

Hugh A. on

Rating:

I appreciated that the van I rented was new and in excellent condition. The folks I rented from at Compass self-storage in Orlando FL were very helpful. keep up the good work.

Alfred I. on

Rating:

I will never use Uhaul again what disgusting customers service the Oviedo location has

william H. on

Rating:

Charge your customers the proper amount they owe and not charge their card way more than the amount.

rebecca H. on

Rating:

Customer did not leave a comment.

Gregory R. on

Rating:

Customer did not leave a comment.

Nicholas J. on

Rating:

Online pickup was a pain in the morning. I wish I could have uploaded my documents digitally and not with my camera at the time. Who brings their lease with them to a uhaul store at 6am.

Peter E. on

Rating:

Customer did not leave a comment.

Dennis C. on

Rating:

Customer did not leave a comment.

Amber K. on

Rating:

Great customer service! We would use this company again in the future. Thanks!

Victor V. on

Rating:

Customer did not leave a comment.

DAVID R. on

Rating:

Customer did not leave a comment.

Dan N. on

Rating:

Customer did not leave a comment.

Stanley R. on

Rating:

Customer did not leave a comment.

manuel D. on

Rating:

the cabin had a very strong cigarette smell, and the cargo mat with dirt and leaves.

Claritza Y. on

Rating:

Customer did not leave a comment.

Sylvan S. on

Rating:

Customer did not leave a comment.

Joseph B. on

Rating:

Customer did not leave a comment.

Raisa H. on

Rating:

Customer did not leave a comment.

Onasy V. on

Rating:

they charged me an extra day from what they were supposed. I submitted a claim but they never responded.

Karin A. on

Rating:

the truck was ready and everything was in order. the guy went over everything with us and made sure we understood what the truck came equipped with and how everything worked. was not rushed or in a hurry to push us out of the place and asked several times to make sure we had no fuirther questions

Barbara M. on

Rating:

Customer did not leave a comment.

Manuel D. on

Rating:

all personnel were very polite, kind and willing to help in all is needed

Ahmed S. on

Rating:

I received the bill with 2 days rent while it was 1 day rent only and I was on time. Please fix this situation immediately this is completely not accepted.

Peter L. on

Rating:

There was NO AIR CONDITIONING in this truck! It was 85 degrees that day.

RANDALL T. on

Rating:

Excellent experience

phillip D. on

Rating:

RONI WAS EXCELLENT

melvin C. on

Rating:

Customer did not leave a comment.

Mike B. on

Rating:

Very friendly people at check-in.

Brian A. on

Rating:

Customer did not leave a comment.

Richard Z. on

Rating:

Customer did not leave a comment.

Robert H. on

Rating:

Customer did not leave a comment.

Leslie H. on

Rating:

Customer did not leave a comment.

Sherrita N. on

Rating:

Customer service at this location was excellent. I greatly appreciate the above and beyond approach the staff granted me!!

Bertrum D. on

Rating:

they need to have a larger inventory.

JOHN C. on

Rating:

Customer did not leave a comment.

guillermo C. on

Rating:

I received the truck with very low gas especially for how big it was. I am okay with being charged for gas reimbursement and fill up but what I was charged seems unreasonable. I was tight on time and wasting time filling up the truck leaving the lot doesn’t make sense as a service where you would charge that much if I don’t get time to do it if you didn’t have time to do it.

Hiram H. on

Rating:

Good senvice

John H. on

Rating:

Easy-Peasy rental and while the per mile charge was a bit steep at $0.79/mile, the overall rental cost was reasonable. Would rent again from this location. Very nice lady behind the desk, too.

ILSEN F. on

Rating:

Great guests service the gentleman was very nice and helpful.

Natalia F. on

Rating:

Customer did not leave a comment.

Nicole F. on

Rating:

Customer did not leave a comment.

Loise H. on

Rating:

Customer did not leave a comment.

Jessica C. on

Rating:

Customer did not leave a comment.

Yvonne C. on

Rating:

Customer did not leave a comment.

Luis V. on

Rating:

Customer did not leave a comment.

Wilermine R. on

Rating:

Customer did not leave a comment.

Lidia T. on

Rating:

Customer did not leave a comment.

tomarah L. on

Rating:

Customer did not leave a comment.

Chris S. on

Rating:

Customer did not leave a comment.

Tyler M. on

Rating:

Roni was amazing and the process was quick and easy! Overall, great experience.

JAMES M. on

Rating:

Not much very friendly and on time reservation

Jack M. on

Rating:

Customer did not leave a comment.

JAMES M. on

Rating:

Nothing.

JAMES M. on

Rating:

Not much.

Kemraj B. on

Rating:

Customer did not leave a comment.

Hugh A. on

Rating:

Customer did not leave a comment.

Saadia B. on

Rating:

to have the truck clean and swept

Tina S. on

Rating:

Customer did not leave a comment.

Dlicia R. on

Rating:

Very polite and professional

Ed O. on

Rating:

Customer did not leave a comment.

Melissa S. on

Rating:

Lies about the miles and charged me $30 over

Elizabeth R. on

Rating:

Customer did not leave a comment.

Josue N. on

Rating:

Simple transaction, as it should be.

John H. on

Rating:

Provide cost savings for online reservations.

Tina S. on

Rating:

Customer did not leave a comment.

Jeffrey M. on

Rating:

Everything was great. Vehicle ran great!!

MICHAEL R. on

Rating:

The person handling the rental was very good. Friendly and informative. She demonstrated courtesy and timelines. The truck cabs sun visor holder was missing on drivers side and there was trash and empty cans under seat. An improvement that U-Haul can make for the customers is a website that show a route from current location to destination (Apple Maps or Google Maps) that shows rental locations along that route or closest to route selected. We added 20 miles to our trip even though there were 2 locations closer to our destination and route. I know you charge by the mile but happy customers keep coming back.

Donald D. on

Rating:

Everything was great. 5 stars all the way. Thanks!

YVONNE C. on

Rating:

Don and his co worker did an excellent job. Such friendly service and very helpful.

GLEN S. on

Rating:

Customer did not leave a comment.

Sara W. on

Rating:

Customer did not leave a comment.

Vincent V. on

Rating:

The truck has a cracked block which causes it to lung. It alsi shakes so much the driver cannot tell how far the cars are in the mirror. The truck should be taken off the road. It is a safety hazard.

Carmen A. on

Rating:

Customer did not leave a comment.

Mario M. on

Rating:

Customer did not leave a comment.

JAVIER V. on

Rating:

Customer did not leave a comment.

BRYAN R. on

Rating:

Phone always goes to fax line!

Elisa H. on

Rating:

Customer did not leave a comment.

Lavoski M. on

Rating:

Great experience. Very professional staff.

travis B. on

Rating:

Customer did not leave a comment.

Tara B. on

Rating:

Great service

Peter S. on

Rating:

Everything ran smoothly. We just felt $0.69 per mile is a bit steep especially if we had to fill it up.

Robert P. on

Rating:

Customer did not leave a comment.

Bill W. on

Rating:

Customer did not leave a comment.

DANIEL M. on

Rating:

Flawless Pickup, Use and Drop Off! Thanks sooo much!

Garth H. on

Rating:

Customer did not leave a comment.

BRUCE M. on

Rating:

The truck itself had seen some surface level "abuse," but the A/C was cold, it drove great, and I loved having a loading ramp. Service from Compas storage was done with a smile - very helpful.

erica B. on

Rating:

They overcharged me for gas and also charged me $14 for insurance that I did not ask for neither was it mentioned to me during the whole process. The location itself was nice and clean, but the overcharging and misinformation made the whole experience distasteful and upsetting.

Dawnell P. on

Rating:

Customer did not leave a comment.

LARRY B. on

Rating:

Customer did not leave a comment.

Melani M. on

Rating:

Customer did not leave a comment.

Javier V. on

Rating:

The people are friendly ,helpful