Customer Reviews for Compass Self Storage of Kennesaw

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Compass Self Storage of Kennesaw

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Jamie P.
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Customer did not leave a comment.

Michael T.
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DARNELLE P.
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CORDELL A.
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not make it so freaking long of a process to pick up and drop off. If I checked in earlier and got a confirmation number, why do I have to go through a 30 minute process again.

Rochaunda H.
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Shameeka B.
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Daniel G.
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I was sent from one place to the next with no accurate information at any time. half my day was wasted and I was charged 100 bucks for things I never got done on time. total bust.

MARILYN F.
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No comment

LATOYA W.
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DARIUSH-JAVAD M.
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Jonah M.
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Justin R.
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Rude office staff. Truck had a black and mild in it and smelled.

richard D.
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I was originally reserved at a Smyrna location but they gave the truck to someone else. This costed me more money and time. I never got a simple apology. The ladies at Frey were nice and outgoing, wish the others were so.

RUBEN L.
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Andrew S.
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SALLY T.
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This was easy. Fast. Friendly. Would use them again.

Adam D.
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Victor C.
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This location has a gate and there is limited parking outside the gate on the property. I was not provided a gate code for the drop off location.

Lauren B.
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Tony B.
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Tight parking and busy

Joe W.
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Micheal C.
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Laura C.
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I can't thank y'all enough for making this portion of my move easy and affordable! IF I ever need to rent a U-Haul truck (hopefully never again) or know someone that does...you are my place! Y'all have easy and convenient access to the highway and a gas station right there to fill. Your store is neat and clean, supplies for moving organized!

Jean B.
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PAUL M.
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Samantha made everything very easy to complete my reservation and rental.

Arcadio G.
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Bernis T.
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Picking up calls when customers want to extend rentals. Called five times to extend my rental and no one answered the call only to return the next day due to urgency and the representative is getting angry and not ready to listen to what happened.

Jacqueline D.
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Jarod G.
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Kayla C.
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The front office lady was helpful and efficient. I had no issues at all renting

Jennifer S.
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Brandon H.
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DONALD D.
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Tony B.
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No parking space available. Office was closed.

Lillian F.
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William D.
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kapasa M.
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DAVID M.
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none

Sharon W.
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Maryann A.
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Mitchell W.
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Have someone help with trailer hookup for a newbie

John W.
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Michael G.
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Christopher O.
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Scott S.
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None

LeShonda F.
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William H.
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Great Service and turn around time.

Tonya W.
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Joy R.
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Nisbet K.
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Your central customer service is horrible. I would not recommend UHaul to anyone.

Debbie M.
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Aviana K.
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Russel R.
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Make sure the truck is cleaned more throughly. If they could prove the truck had been sanitized from Covid (labels, signs, etc) between each renter, that would be great. Also, the gate code that I was given did not work when returning the van, so be sure that the gate codes work. Apparently no one else's code worked either, everyone was parking the trucks they were returning out front as well.

RUTH A.
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Major issues. A manager was supposed to be intouch with me but NEVER called. Very disappointed

TIFFANY B.
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Because Customer Service

Kuma M.
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Easy going and great smiles.

FRANKLIN B.
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The two ladies at the front were AWESOME!

Ayomide O.
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Customer did not leave a comment.

Hal W.
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Shirley L.
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Josh B.
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There were several issues with our experience. First, the location of our uhaul vehicle changed, so we went to two different locations looking for our vehicle. The directions were not good for the location. The virtual check in was a super frustrating experience, and when we called for help, there was no one available on the phone to help us. We waiting on the line at least 20 minutes. There was no one at the storage facility to help us. There were away. Luckily, we figured it out after a very frustrating 30 minutes. When we came back, there was no where to park. Overall it was a negative experience.

Marie R.
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It was a last minute reservation... my previous reservation with Penske didn't work out, the truck that I reserved was not available, so I checked last minute with UHaul and that location is not only the cutest but very convenient and flexible.

Chris J.
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BENSON K.
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John H.
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Monty A.
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MICHAEL W.
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AMY A.
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JAMES N.
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Nothing.

Danielle S.
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Charged for an extra day incorrectly. Refund processed but will not show up for 3 to 5 business days and it is a holiday week. This is EXTREMELY inconvenient for me since I am a single mother and widow on a very limited income.

Angela J.
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Issue refunds that are due back to the customer in a timely manner. It has been over a week and I still have not received what is owed to me. I have tried calling but wait time is over 20 mins and sent 2 emails, still no response.

Leidy M.
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It was great service, friendly staff

Amber J.
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Give more space to park truck to be returned... there barely a parking lot and no one can park the truck in front of the building...

Renan F.
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The roadside assistance vendor informed us the truck broke down because there wasn't oil. So you need to make sure the pick up location checks the trucks and does the needed maintenance. Our move was delayed for a few hours because of this mistake that could've been avoided. After the truck got to the unloading location and we unloaded, we got back home at 10pm. On a Sunday! We all had to work the next morning so it was exhausting. It would be only fair if we at least got some credit for this inconvenience, since we will be renting a truck again on June 27th.

Marissa G.
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I haven't received my refund yet. I have been overcharged for the miles i drove.

MICHAEL T.
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Customer did not leave a comment.

CHARLES K.
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CASSANDRA J.
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electronic system is always down.

Diane B.
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Zachary B.
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Associates were friendly and courteous. Very good experience!

Ken M.
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Computer network was down but not their fault. Friendly folks. The truck served our needs just right

Bryan C.
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The people are great but the parking situation sucks. It's way too small of a lot

Emeric I.
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There was nowhere to park my car. I had to park down the street at the gas star

Gretchen T.
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Customer did not leave a comment.

cheikh S.
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Great customer service Will keep going there for sure

Parrish M.
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Richard V.
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Very profession customer service. Will use again soon!

Oliver C.
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Great service and asilo great vehicle.

Daniel M.
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There is no proper driveway for getting into the location. The lady at the location was not very friendly. Did not want to be inconvenienced and did not check the vehicle prior to renting it out nor did she give a form to mark damages to vehicle. The bill also was not easy to understand.

Karissa J.
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Mayetta M.
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Charles K.
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evangeline G.
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lambert B.
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It was a great experience and l definitely will use this service again and will recomend it to others .

T'Erica D.
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Complete the return transaction, while the customer is there. The representative came out and got the keys then told me that a receipt would be emailed. She reported my mileage higher than what it was, and lied about the gas. I am h as bing to go thru a dispute process having to prove she lied, but that won't shut this location down or replace her, so it just a huge inconvenience for me. Bad way to do business.

Trenise A.
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Truck was a piece of sh*t and DIRTY i had to wipe it down jus to feel comfortable getting inside it wouldn't hurt to clean the insides of these trucks seeing they drive like crap and e filthy on the inside ! It pulls to the right side you literally have to put all your focus into not running off the road of side swiping anither car!!! It's absolutely mpossible to drive straight! Not safe at allll ! wouldn't recommend using this location is the trucks r this badly maintained .. i understand wear and tear but there a remedy to that call mechanics Needs immediate maintenance!!!!!!!!!!

Drew S.
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Staff was very nice, helpful, professional, and friendly.

Antoinette M.
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Customer did not leave a comment.

garrett O.
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MARLENE L.
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Nice pleasant clerk

No reviews have been submitted for this location.

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