Customer Reviews for Compass Self Storage of Kennesaw
(U-Haul Neighborhood Dealer)

818 reviews

3885 Frey Rd NW   Kennesaw, GA 30144

(770) 792-9993

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(770) 792-9993

3885 Frey Rd NW
Kennesaw, GA 30144

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

A good ending to an otherwise trying experience.

Keith F. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Lamanda D. 
Rating:
5.0

No improvements needed

Marion B. 
Rating:
5.0

If the Uhaul truck, Vann , which ever smells of Marijuana, The renter should be made to get Vehicle detailed!!! I hate the smell and why would anyone smoke in a rental, everyone does not smoke it. It made me sick to my already stressed gut of moving! Also, another thing, all trolleys should have a belt, I nearly hurt myself badly with trunks tilting over and falling off! More dangerous! On the positive, Samatha was really great and emphatic with my needs and stress of my situation! She deserves a raise!!! Yeah Samantha!!!

annette D. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

One word: Excellent

Maximon D. 
Rating:
5.0

Customer did not leave a comment.

Carey S. 
Rating:
5.0

The ladies were super friendly and funny.

JoAnne S. 
Rating:
5.0

No improvements needed april and staff are the best

Marion B. 
Rating:
5.0

Straightforward and professional. No issues with hidden charges or fees after returning my rental. Parking is a little tight in the facility, but was manageable and not an issue with the trucks themselves.

Simon K. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Great place to rent from

Marion B. 
Rating:
1.0

They overpriced and no help was made. Will not rent a U-Haul again. They lied about the gas.

Elizabeth G. 
Rating:
5.0

Customer did not leave a comment.

Rachel J. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Steve A. 
Rating:
5.0

online links did not work for me

WILLIAM F. 
Rating:
2.0

The vehicle was dirty. It had animal hair, dust and dirt all over the dashboard, driver and passenger seats. I suggest the vehicle is cleaned up. It is the minimum a customer expects. This is definitely the worst rental experience I ever had.

NNAMDI O. 
Rating:
5.0

Lovely people

WENDY W. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Great customer service!

PETER H. 
Rating:
3.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

LATEISHA B. 
Rating:
5.0

Wonderful experience! And I cannot brag enough about the staff working this location - they are truly amazing!

LAUREN P. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

WILLIE W. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

GARLAND G. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Very friendly staff! Made the process seem-less! HIGLY recommended!!

Steven K. 
Rating:
5.0

Customer did not leave a comment.

DESMOND B. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH H. 
Rating:
5.0

the office manager was great

David L. 
Rating:
5.0

Customer did not leave a comment.

TONKO B. 
Rating:
5.0

We were told to return the truck again 30 miles from where we had asked to return the truck to. This would have put us over our mileage. ‘I will never rent from uhaul again! Absolutely stressful.

Carrington S. 
Rating:
5.0

Customer did not leave a comment.

Filemon O. 
Rating:
5.0

Excellent service. April was very easy to work with, and was extremely professional throughout the entire process. Much appreciated!

MARK L. 
Rating:
5.0

Its great service the best

MARION B. 
Rating:
5.0

Compass employees are great

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
2.0

The location was very nearby and that was a positive. However, outside the gate where the truck was parked was very tight, and other vehicles needed to get through to go through the gate in/out of the storage facility. When I returned the truck I had to carefully maneuver around another returned vehicle to find a place to park.

Kenneth C. 
Rating:
5.0

None at this time.

CHARLOTTE A. 
Rating:
5.0

Customer did not leave a comment.

Luke M. 
Rating:
5.0

Ashley is wonderful

KEVIN S. 
Rating:
4.0

Customer did not leave a comment.

Lara W. 
Rating:
5.0

Customer did not leave a comment.

Dakarai M. 
Rating:
5.0

Not enough space to park. Other then that excellent service.

MARLENE R. 
Rating:
4.0

This truck needs the following, front end alignment, exhaust replacement and the cab cleaned. The exhaust from the truck was entering the cab and I had to drive the whole time with the windows open because the exhaust gave me such a headache. Has I not been on a tight deadline, I would have turned this truck back.

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

ALLEN R. 
Rating:
1.0

This place is practically hidden, I had to take like 4 laps around the block and drive extremely slow to be able to find it, plus there was lack of lighting made it even more awful to find it. Plus there was NO place to park the truck, there was literally like one parking space and three trucks just scattered around, I had to park in front of a gate to be able to drop it off

KENNETH T. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

Include the function within the U-Haul app to select photos from your phone's storage. I took pictures of the vehicle and odometer/fuel level display prior to opening the app and subsequently dropped the key in the box before realizing I would have to take the photos within the app. By then I was unable to do so. The on-site staff was prompt and courteous the next day and did not assess a fee but the U-Haul platform should provide some flexibility in how you are able to confirm the necessary gauges and readings.

Phillip B. 
Rating:
5.0

Customer did not leave a comment.

GRAHAM H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA F. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK W. 
Rating:
2.0

This location accepted the vehicle and supplies, and did not mention anything about additional charges. I was surprised to see another charge on my credit card for $45 -- a cleaning fee and extra mileage fee. The truck was clean when I returned it. And i drove it nearly directly from the rental location to the drop off location, In any case - the intention of additional charges should be made clear to the customer DURING the return process -- not afterwards.

James H. 
Rating:
5.0

The process was easy. UHaul people are rock stars!

CURTIS P. 
Rating:
5.0

Customer did not leave a comment.

FABIEN R. 
Rating:
4.0

Customer did not leave a comment.

Henry S. 
Rating:
5.0

The representative was friendly and provided great customer service The process was quick and easy.

Toya H. 
Rating:
5.0

My U haul was not available at the the first destination where the told me to go. We had to find a second location. The gas station owner blamed yall for the mix up.

TERRI B. 
Rating:
5.0

The directions to this location need updating. Directions lead me to the wrong location.

AUBREY P. 
Rating:
5.0

Customer did not leave a comment.

PATRICK C. 
Rating:
3.0

IMPOSSIBLE TO CHECK IN MY TRUCK... MOBILE SITE KEPT FAILINGTO FUNCTION... KICKED ME OUT SO MANY TIMES.. THE .. it was completely painFUL... LONG EXTREMELY TAXING .. DRAWN OUT I HATED EVERY VIT IF CHECKING MY TRUCK OUT FROM MY MOBILE DEVICE AND CHECK IN WAS JUST AS TERRIBLE the repnin sidd saw me struggling for 30 min and was like ill check it in for you.. THE WORST

Lartrice M. 
Rating:
4.0

The price per mile of almost 1.00 is excessive. The advertised price of $19.95/day for a pick-up truck becomes $80.00 dollars pretty easily (which I'm sure you are aware of, and in fact, counting on). The location was fine, the rental agent was fine, but I will not soon forget the price. As a result, I will definitely be looking for alternate rental choices next time.

LEONARD S. 
Rating:
5.0

..

JORDAN H. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M. 
Rating:
5.0

Customer did not leave a comment.

LA-KEISHA W. 
Rating:
1.0

The young lady that received the vehicle from me didn't not go over the returned vehicle with me to make sure all is well. A few hours later a received a email with the receipt showing a $62.00 charges for 9 gallon of FUEL and damaged equipmen. When in fact I had refueled to exact fuel level as it was pickup. This is a robbery and a shame on that location. I paid $90.00 at the shell gas station around the corner of the drop-off location.

Rodolfo R. 
Rating:
5.0

Customer did not leave a comment.

KYLE S. 
Rating:
5.0

Super nice lady there. Very pleasant and respectful.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

Ahmad G. 
Rating:
5.0

Customer did not leave a comment.

Tonya B. 
Rating:
4.0

Customer did not leave a comment.

Sheldon B. 
Rating:
4.0

Customer did not leave a comment.

Kent W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

ANITA N. 
Rating:
4.0

Vehicle could have been cleaner, and it did have a slight odor. April was awesome though. Very friendly!

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

Leslie C. 
Rating:
5.0

Customer did not leave a comment.

VICTOR O. 
Rating:
5.0

Perfect service

CLARENCE H. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

The app didn't allow me to upload images of the prior damage to the vehicle. I waited over 45 min to allow them to upload and decided to move on with my rental/day. The location is great but the app acted like it didn't want you to upload pics of vehicle before taking it off the lot.

Holly M. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

JAMESTSAI-HSING C. 
Rating:
5.0

Everything was great. Quick and easy, and April at the front desk was helpful and kind. Definitely recommend this location for all your uhaul need.

April T. 
Rating:
5.0

Everything was perfect!!!

BARRY J. 
Rating:
5.0

Customer did not leave a comment.

BOBBY M. 
Rating:
1.0

The pickup address was the wrong address for the actual pickup location. Had no idea where to go. So I drive to the U-Haul store on the other side of town and they told me "it's there, you just have to know where it is".... Are you kidding me? They eventually show me on the map. End up driving back over to that area and the truck is gross and greasy like no one has been cleaning the inside of the trucks. Terrible U-Haul service. The lady at the pickup location was very nice and helpful. And she said she reported the issue to U-Haul many many times and they still have not fixed the issue.

Dylan R. 
Rating:
5.0

Customer did not leave a comment.

Estiwenz L. 
Rating:
5.0

Nothing, everything was great

Lawrence R. 
Rating:
5.0

Great customer service provided by Samantha!

Gerald A. 
Rating:
5.0

My only issue was that the truck was 40min late coming back and I was on a time limit but the women at Frey Road are wonderful and very helpful. I was a little confused about where to leave the keys so I left the keys in the mailbox

JOSHUA P. 
Rating:
4.0

Customer did not leave a comment.

Michelle R. 
Rating:
3.0

Need an additional employee to help check in/out. The process is lengthy and a single customer can back up the process. It took 30 mins to pick up a trailer that was pre checked in. April was awesome, but one person can only move so fast.

Richard V. 
Rating:
5.0

Truck was wobbly with questionable safety issues.

OMOLOLA O. 
Rating:
5.0

Customer did not leave a comment.

APRIL W. 
No reviews have been submitted for this location.

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