Customer Reviews for Compass Self Storage of Smyrna
(U-Haul Neighborhood Dealer)

977 reviews

2350 Atlanta Rd   Smyrna, GA 30080

(678) 383-4917

Office Hours

  • Mon: 9:30 am–6 pm
  • Tue-Thur: 10 am–2 pm
  • Fri: 9:30 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: 10 am–3 pm

Services at this Location:

Contact Us

(678) 383-4917

2350 Atlanta Rd
Smyrna, GA 30080

Services at this Location:

Office Hours

  • Mon: 9:30 am–6 pm
  • Tue-Thur: 10 am–2 pm
  • Fri: 9:30 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: 10 am–3 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The location did. It have the Dolly and hand truck we reserved. They did a good job of communicating this the day prior. Not sure why this equipment was not available. I assume this is a fault with the system, not this location

Frank M 
Rating:
5.0

Great experience.

Marcio D 
Rating:
5.0

Thanks

Donnell P 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
5.0

Anytime I'm in need of a u haul, I rent from this location. the Ladies are always pleasant and helpful.

RENAY J 
Rating:
3.0

Customer did not leave a comment.

Pavankumar G 
Rating:
3.0

Wanted to connect what Will went wrong when a customer is in touch which support and later will come to know that it has been charged

Abdul R 
Rating:
5.0

Customer did not leave a comment.

Cedric H 
Rating:
5.0

Customer did not leave a comment.

Yared B 
Rating:
3.0

I wouldn't recommend location for large trucks. There is no easy way to drive into this facility's with out risking damage to vehicle. But staff was great.

Alan V 
Rating:
5.0

Customer did not leave a comment.

Troy H 
Rating:
5.0

Customer did not leave a comment.

JACKELINE V 
Rating:
3.0

The truck was in need of preventative maintenance. Low tire pressure indicator and towing warning lights were illuminated during initial walk around and review. I was told it’s a known issue yet I was still issued the truck. Concerning. The driver seat was also busted.

CHARLES S 
Rating:
5.0

Customer did not leave a comment.

Matthew S 
Rating:
4.0

Customer did not leave a comment.

Nicholas K 
Rating:
5.0

Customer did not leave a comment.

Ann S 
Rating:
5.0

Nothing it was very easy and fast and efficient

Carl P 
Rating:
5.0

Customer did not leave a comment.

DENNIS L 
Rating:
5.0

Easy to use, book and return. Thanks for making my move stress free with acquiring a uhaul.

Matthew H 
Rating:
2.0

Picked the truck up on empty - as in u sure if I would make it to the gas station. Plus had to refill it back at a quarter of a tank. Not knowing what type of gas to put into a vehicle that isn’t yours is frustrating. I reviewed the packet given to me, and finally googled it. Then got charged a $20.00 after hours fee because I was never told to complete the electronic check in. Nothing on the key box said to, nor was it disclosed when I picked it up. I took a photo of me dropping the key into the box at 9:34 am - no where to attach to this email though. Plus I was charged $10.73 for supposedly extra mileage when nothing was documented to confirm this to be case by the person at the desk. She just reprinted the receipt which is where I found the after hours fee. Nothing on the receipt verifying the extra mileage either. All she said was “I’m sorry” with no let me see what I can do, l to help. Or to even verify when I covered my bases with the I donation I had because she failed to disclose properly. Overall frustrating that I’m being nickled and dimed for things that I am doing the work to do correctly.

Neely G 
Rating:
1.0

Clean vehicle before renting to customers. Stop overcharging for gas

Denah P 
Rating:
3.0

Charged additional fees on my rental that were fraudulent

Bradley P 
Rating:
2.0

Have employees who are polite and personable.

curtis j 
Rating:
5.0

Customer did not leave a comment.

Quanita J 
Rating:
5.0

Customer did not leave a comment.

Shaquarah C 
Rating:
3.0

Never made it to drop off

Jazmen W 
Rating:
4.0

Very friendly staff

Michael N 
Rating:
5.0

Second time getting uhaul from Compass Storage and it’s been great every time. Trucks maintained well and equipment. The two women at the front desk are friendly and professional.

Darrel D 
Rating:
5.0

Customer did not leave a comment.

Chris F 
Rating:
5.0

Customer did not leave a comment.

Jeretta E 
Rating:
5.0

Quick and easy rental

Harold T 
Rating:
5.0

Customer did not leave a comment.

Amalia G 
Rating:
5.0

Super nice! We had a rough start to our move and the woman who answered the phone was so kind and helpful.

Sara A 
Rating:
5.0

Melinda was very nice and has a great sense of humor. Thank you for your hospitality Melinda.

RAY G 
Rating:
5.0

Customer did not leave a comment.

JARVIS B 
Rating:
5.0

Customer did not leave a comment.

Scott G 
Rating:
5.0

Great customer service. No Apple Pay and no pre paid cards which sucked but, no worries I'm always prepared. Everyone was really friendly!!! thank you!!!!

erin c 
Rating:
5.0

Very nice location! Made the process very easy

Rainlyn M 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

Customer did not leave a comment.

James W 
Rating:
5.0

Everything perfect

Eduar M 
Rating:
5.0

Customer did not leave a comment.

MANUAL D 
Rating:
4.0

Customer did not leave a comment.

Remi B 
Rating:
3.0

Truck broke down in the morning delete of the expressway

Gregory S 
Rating:
5.0

Karen was very welcoming and helpful. It was my first experience renting a Uhaul vehicle, and she made it easy and made me comfortable with the process. I was honestly expecting a worse/mediocre experience however: the truck was clean and ready (Karen held my reservation even though someone had arrived earlier to claim that particular sized vehicle--and I was a bit late) and there were no operational issues with the vehicle. I had to use the Uhaul app to extend my time slot by 4 hours and I wasn't charged any extra. I had a few hiccups with the return process while using the app. Other than that, the experience was pretty painless.

Reuben l 
Rating:
5.0

Customer did not leave a comment.

Aravind G 
Rating:
5.0

Great customer service.

Kim W 
Rating:
4.0

Customer did not leave a comment.

NGBEDE D 
Rating:
3.0

This U-Haul experience was Poor for me due to U-Haul waiting until 1 Hour before my scheduled pick-up time to start sending me texts that my reserved truck and location were unavailable. I made the reservation 8 days in advance so there was more that enough time for U-Haul to handle this much better than they did. This Compass Self Storage of Smyrna location is OK but certainly nothing special in any way.

Gary C 
Rating:
4.0

Not enough customer parking

Deborah W 
Rating:
5.0

Customer did not leave a comment.

Bernadette S 
Rating:
2.0

I dropped off vehicle cleaner than when I picked it up. Trash was still in cab from previous leasee. Truck box had not been swept out. Gas was less than 3/8 full, I left vehicle with more gas than when I left. Light on vehicle dash alerted us to low air pressure on RR tire. Had to stop, fill up with gas and fill tire before I could even get going. On leaving the vehicle after hours, Uhaul app was not working, I did have location turned on. I tried on app and on mobile website. Still did not work. Was on hold for 30 minutes until CS rep assisted me. I have rented from UHaul many times, just over the last year or two, because of convenience and necessity. But I think I have made up my mind to purchase another means of transportation when I need to haul something.

Anthony A 
Rating:
2.0

Parking is very limited. There is pretty much nowhere to park until you move the truck out.

Davis O 
Rating:
3.0

Please have customer service contact me about my reservation!! I was not pleased with the maintenance of the truck and the vehicle was also dirty. During my move, I shouldn’t have to continuously try to start up a vehicle because it’s having mechanical issues.

AMIZIYAH P 
Rating:
5.0

Great customer service

Estefania U 
Rating:
5.0

Customer did not leave a comment.

Manfred H 
Rating:
5.0

Customer did not leave a comment.

JARVIS B 
Rating:
5.0

Customer did not leave a comment.

Victor A 
Rating:
5.0

Customer did not leave a comment.

Bernadette S 
Rating:
5.0

Truly thought the customer service at the location was the overall best experience. The door didn’t close and she called and tried her best to help. Great experience with the associate at the pick up location. Thank you

Kanitra B 
Rating:
3.0

Customer did not leave a comment.

Asia C 
Rating:
2.0

I requested truck for more than 12 hours. But the owner was asking me to drop by 1 am. She mentioned I would have to overpay if I take more than 1 am. I felt the conversation as little rude. I would not recommend this location to anyone.

Vikram G 
Rating:
3.0

Customer did not leave a comment.

Adelina D 
Rating:
5.0

Great Staff at this location

James O 
Rating:
5.0

The customer service was beyond excellent and the to ladies that were there worked with my troubled situation and made sure I had all I needed! The truck was decrepit and drove awfully but it made it through.

levarr w 
Rating:
5.0

No complaints

DeAndre O 
Rating:
5.0

Customer did not leave a comment.

Ernest L 
Rating:
3.0

I never received my final receipt as requested.

Robert M 
Rating:
5.0

Customer did not leave a comment.

Fanzhe Z 
Rating:
5.0

Customer did not leave a comment.

Leo T 
Rating:
5.0

Nothing. You guys were great.

Marlana P 
Rating:
2.0

Equipment was old. The vehicle wasn't clean when we received it. We filled the tank up upon return and swept the back of the truck. The manager asked us to sweep it out again before we left and collect trash that was there upon pick up. It felt like we paid UHaul to rent a truck and do your job for you. Customer service is essentially non existent these days.

Nikkia S 
Rating:
5.0

Customer did not leave a comment.

BRANDON T 
Rating:
5.0

The experience was satisfactory. Thank you for your service.

alma m 
Rating:
5.0

Customer did not leave a comment.

Tierra C 
Rating:
5.0

I did the pick up vehicle with phone process. The biggest problem was finding the pick up vehicle tab. It was not on the main menu. So I had to look all over the web site to find it. Your web programmers need to put it in the main drop down box.

Mike F 
Rating:
5.0

Customer did not leave a comment.

Stevonna Y 
Rating:
5.0

Customer did not leave a comment.

Deborah W 
Rating:
3.0

Customer Service wasn’t that good

TRASHAWN W 
Rating:
5.0

Customer did not leave a comment.

Amanda H 
Rating:
4.0

Customer did not leave a comment.

Nephiah W 
Rating:
5.0

Ms.Malinda was by the far the best UHAUL rep we've ever done business with she was so nice and patient with us! She deserves an raise! I'll always use the a location from now on !

CONAN W 
Rating:
5.0

Friendly staff and good equipment

Alenka M 
Rating:
4.0

Customer did not leave a comment.

douzewell d 
Rating:
5.0

Customer did not leave a comment.

Quanita J 
Rating:
5.0

Great job and the lady who helped me it was very good and knowledgeable and friendly

William M 
Rating:
5.0

Customer did not leave a comment.

Dexter N 
Rating:
5.0

Customer did not leave a comment.

Nicholas C 
Rating:
5.0

Customer did not leave a comment.

david c 
Rating:
4.0

Nice front desk

Daniel Z 
Rating:
3.0

The checking in and validation experience on mobile where I had to provide last minute real people to call vs a human was honestly the worst retail experience I’ve had in years. I will never do it again. Ridiculous.

Mark S 
Rating:
5.0

The trucks should be checked thoroughly after they are returned . The air didn’t work in the truck and it was extreme hot that day and the tire pressure light stayed on before the lost and after .. roadside would not assist .

Shamanda S 
Rating:
5.0

Had a pleasant experience and the woman at checkout was super helpfull and friendly

Jerry T 
Rating:
4.0

Customer did not leave a comment.

Lesley J 
Rating:
4.0

Customer did not leave a comment.

Claire F 
Rating:
2.0

I reserved more than 2 weeks ahead for a furniture dolly and when I showed up during my reservation I was told no dolly was available. I believe I have the right to be notified in advance no item was available so I can look for it somewhere else. Secondly, when I came back for returning the cargo van on time and clean, i was told to fold the blankets in front of them, there were 2 members of the staff and no one helped me out to do it in the specific way they request it.

romel s 
Rating:
3.0

Truck did not have working air conditioning, and I was charged for more miles than I used.

Bradley P 
Rating:
5.0

I had to pay a balance to b an account from someone I know because they used my phone number. That is not right and should be illegal. Why should I not be able to rent and have to pay something someone else owes. Taking my business to Penske.

Sharla M 
Rating:
5.0

Customer did not leave a comment.

Alonah G 
Rating:
3.0

Make the online process 24/7 easier..

Sakinah A 
No reviews have been submitted for this location.

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