Customer Reviews for Compass Self Storage of Smyrna
(U-Haul Neighborhood Dealer)

721 reviews

2350 Atlanta Rd   Smyrna, GA 30080

(678) 383-4917

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(678) 383-4917

2350 Atlanta Rd
Smyrna, GA 30080

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

GEORGE C. 
Rating:
4.0

I could not adjust outside mirrors.

CHARLES V. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN H. 
Rating:
3.0

Customer did not leave a comment.

KAREEM W. 
Rating:
5.0

Lower prices it shouldn't be 78$ to drop something off in town with a 19.95$ truck it doesn't add up. Hate pricing

Justin M. 
Rating:
4.0

The truck was clean and only had 55k miles but it had emission issues.

LUKE T. 
Rating:
5.0

I have no complaints, whatsoever! The staff was friendly, helpful and very efficient.

MELTON H. 
Rating:
1.0

Late on opening. Rude.

Adam R. 
Rating:
5.0

Great experience. Helpful agent, quick, friendly. Stay exactly the same.

THOMAS N. 
Rating:
4.0

Customer did not leave a comment.

Troy F. 
Rating:
5.0

Customer did not leave a comment.

Darien G. 
Rating:
5.0

Customer did not leave a comment.

TONESHA H. 
Rating:
5.0

Customer did not leave a comment.

SHERITA T. 
Rating:
4.0

UHaul Truck's A/C system not working

David Lance J. 
Rating:
5.0

Customer did not leave a comment.

Jalil R. 
Rating:
4.0

Customer did not leave a comment.

STACEY B. 
Rating:
3.0

The ladies at ths location were average in their professionalism. The explanations of the charges could have been better; I was charged extra for not closing out online and charged for another day when I arrived on time before the 4 hour day limit. The van and equipment worked well. The passenger seast of the van had animal hair on it which the staff women said they did their best to remove but was still present. I'd use UHaul but probably not this location.

DAVID B. 
Rating:
4.0

The ladies were very friendly and helpful!

Victor L. 
Rating:
1.0

The lady at the front desk had no clue where my truck was located, so I had to walk the entire lot in the pouring rain searching for my truck. The trailer was at a separate location about 2 miles away. It should have been easily brought to the same location as the truck so I could have easily picked both of them up at the same time. There was little to no help in both cases. Very unprofessional service and I would not recommend it again!

Michael W. 
Rating:
5.0

The pick up using my phone was very convenient and easy to follow, great experience, drop off was easy thank you greatly!

Marcus W. 
Rating:
4.0

Customer did not leave a comment.

Qihang Y. 
Rating:
5.0

Customer did not leave a comment.

Rachel Z. 
Rating:
5.0

Customer did not leave a comment.

JASON L. 
Rating:
3.0

Customer did not leave a comment.

DEANA D. 
Rating:
1.0

Customer did not leave a comment.

Laressa B. 
Rating:
5.0

The employee that checked me in for my rental was awesome and professional. She explained everything in complete details. The facility was clean and my rental was clean. Exceptional experience and I will return in the future.

ANNETTE D. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey N. 
Rating:
5.0

The woman working the front desk was on it!! It was a little busy and she still made sure face masks were being worn and was moving efficiently from customer to customer.

MARY A. 
Rating:
3.0

Customer did not leave a comment.

ROBIN K. 
Rating:
4.0

Customer did not leave a comment.

Ann D. 
Rating:
2.0

The lot is small and hard to navigate. Unlike every other location I've been to, the woman running the office pretty much seemed anchored to the office, requiring customers to do the check-in work. I made 2-3 trips to my vehicle to capture pictures of the odometer, gas gage, etc. in order for her to check me in. My best experiences are when I hand the keys to a UHaul teammember who then performs and inspection of the vehicle before I am released from the lot. It was not a pleasant experience.

PRESTON J. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK B. 
Rating:
4.0

Customer did not leave a comment.

Michel K. 
Rating:
3.0

Customer did not leave a comment.

Rachel S. 
Rating:
3.0

I ordered furniture pads with my rental and they were not in truck and pick up location was closed.

Deane C. 
Rating:
4.0

I was over charged..didn't receive items i was charged for. The phone app check in charged me twice, on top of taking forever to get me approved. ... I'm still yet to receive my refund.

Paula B. 
Rating:
5.0

The customer service was excellent. I was informed of all policies and procedures thoroughly. All my questions were answered as well. The check out was quick and I was very pleased with this location.

CLAUDIA T. 
Rating:
3.0

Make sure the store listed on your website is TRUE!

Fujia W. 
Rating:
1.0

This was a horrible experience! I rented a truck form 3:30 to 6:30 the time they closed said 7 I brought the truck back no later than 5:45 to which the ladies sitting inside told me they were closed and would have to check it in online even though I brought it back before my dead line return time. Then the website wouldn't work and when they left at 6, they never offered to just help out even though I had been out there struggling to return the truck, they got in their car and one sat there the whole time while I tried to figure it out and it took me til 6:30 to finally get it done!!! This was by far the worst experience I've ever had! You probably will read this and not do anything about it because of the size of your company but I will NEVER rent from you again and let's see what you can do to fix the situation because you'll do nothing about it.

GAVIN S. 
Rating:
5.0

The lady that helped me was very helpful and professional

TRINA J. 
Rating:
2.0

I took 2 pictures of the gas before and after I picked up the vehicle... The gas was at almost the same spot and i even added some more but I was charged for 2 gallons when I brought the vehicle back . I'm really upset about this

JONNATHAN P. 
Rating:
5.0

The lady with the glasess that works at the counter is Amazing!!! Very personable and helpful. You can tell she cares.

KORY L. 
Rating:
1.0

When you pull into the small parking lot there is no signage as to where you need to pull your trailer. Then when I went inside they sort of explained where to go to drop the trailer. Then I had to unhook the trailer by myself. No woman should have to do this! Poor poor service!

DENAYE H. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Keep up the good work!

CHRISTOPHER ANDR K. 
Rating:
5.0

Nothing the lady did her job amazing

ALEXIS A. 
Rating:
5.0

Quick, easy, and smooth process. Had the pleasure of getting a brand new pickup as well. Thanks again!

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK H. 
Rating:
5.0

Customer did not leave a comment.

CLIFTON Y. 
Rating:
4.0

Customer did not leave a comment.

Ernesto R. 
Rating:
4.0

Customer did not leave a comment.

Anuj G. 
Rating:
5.0

Customer did not leave a comment.

FAYRON C. 
Rating:
3.0

Pickup and drop off was easy, however having to submit the personal information of a 3rd party for a “verification “ call is unbelievably ridiculous.

Stephen N. 
Rating:
2.0

The truck we rented was poorly maintained. It seems to have not been serviced in a while and needs to be asap

Denaire S. 
Rating:
5.0

Customer did not leave a comment.

Lindsey B. 
Rating:
4.0

The pickup and drop off went fine......The issue for me was it took hours to reserve the truck and hour to confirm it. then they changed the location for pickup and that took over an hour as well..I.won't use uhaul again

Walter M. 
Rating:
2.0

Customer service depicts a lack of respect for the very customers that your business wouldn't survive without. It's always easy to see the culture of a company based on how customers are treated. The other location in my area is much better, in fact the difference is like night and day.

Sylvia S. 
Rating:
2.0

There was one women who was to busy. She needed help.

Ryan F. 
Rating:
4.0

They were great! Good customer service. 👍

JOCELYN M. 
Rating:
4.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

It's excellent

AGDI S. 
Rating:
5.0

My experience was amazing. I was helped with patience and also with a smile. Will recommend this service to anyone.

Monique J. 
Rating:
3.0

The location itself was well kept and the truck was in good condition. HOWEVER the woman that works the front desk is VERY rude. When returning my truck I spoke "Good Morning" she ignored me and responded with the back of the truck need to be swept out and snatched my keys. For that I NEVER rent another UHAUL from this location nor will I refer.

SHENIKA T. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL C. 
Rating:
5.0

Customer did not leave a comment.

LUCITIA H. 
Rating:
3.0

We were quoted one price then when I arrived the price was about $30 more. And I explained to the lady that when I made the reservation I was asked all of the questions about how many miles I'll be driving etc why was it not included in the quote price. She said oh that's just how it's done. All in all I wasn't upset was just disappointed

ROGER M. 
Rating:
5.0

Customer did not leave a comment.

AMANDA C. 
Rating:
5.0

Customer did not leave a comment.

Nishanth P. 
Rating:
4.0

Customer did not leave a comment.

Will G. 
Rating:
1.0

Customer did not leave a comment.

Antonio G. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW N. 
Rating:
1.0

The lady who helped me return the dolly accused me of damaging the equipment although I told her it was noted at the time of pick up. She was not the most helpful, instead accused me of damaging the product.

Sean G. 
Rating:
5.0

Customer did not leave a comment.

Kory R. 
Rating:
3.0

It took over an hour to get the van checked in after hours. It's still not done! The keys wouldn't fit in the key return. I still have them! My experience with the haul app was horrible. I will avoid it wherever possible.

JOSEPH P. 
Rating:
4.0

Maybe have a representative on standby to help load equipment.

Kimberly L. 
Rating:
5.0

Customer did not leave a comment.

MARIAH B. 
Rating:
5.0

Customer did not leave a comment.

Vinay P. 
Rating:
5.0

Customer did not leave a comment.

MICHEAL D. 
Rating:
4.0

Customer did not leave a comment.

KATHOLEEN S. 
Rating:
1.0

The Receptionist was rude and unprofessional. I can't think of her name. It was two women their.

PURINA A. 
Rating:
5.0

Nothing to improve!!! Excellent and friendly customer service!!! Thk you!!!

CARLA S. 
Rating:
5.0

The customer service was fantastic. The women working at this location were fast, thorough and informative. I would definitely send friends and family to them for business and return myself in the future.

Khariff T. 
Rating:
4.0

Have employees (or try to train them) to actually provide services and products that were agreed upon.

JON S. 
Rating:
1.0

Customer service at this place is very poor. Should replace with someone who have A great customer service and personality like the one on Roswell RD, they're great!

Sarah F. 
Rating:
5.0

Customer did not leave a comment.

NATHAN J. 
Rating:
1.0

They've charged me for damages I didn't do and won't even talk/help me about it.

ANASTAGIA W. 
Rating:
5.0

I did an off hours return and it was easy.

TRACY L. 
Rating:
5.0

Wheel sterling

Jarquez W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES K. 
Rating:
4.0

Customer did not leave a comment.

RHONY H. 
Rating:
5.0

the ladies were very accommodating and very pleasant, excellent customer service

MICHELLE J. 
Rating:
4.0

Keep doing what you are doing, good customer service.

SHERYL W. 
Rating:
5.0

Customer did not leave a comment.

CHERI B. 
Rating:
4.0

Oddly when I changed my return time from 5pm to 5:30pm for some reason the system didn't catch that and kept my return time for 5pm. Also, when trying to return the vehicle, the website kept making me repeat the steps. It would erase all the progress I made and make me start at the beginning. I had to re-do the pictures and steps 3-4x before I finally completed the process without it refreshing. Overall, the experience was good, but those little things irked me.

TAYLOR G. 
Rating:
4.0

To have enough equipment to satisfy the customer's needs. I ordered a 9' Cargo van but not available, so it was changed to 10' Truck

PHILIPPE Z. 
Rating:
5.0

Customer did not leave a comment.

Zachary C. 
Rating:
5.0

Customer did not leave a comment.

Lauren A. 
Rating:
5.0

Customer did not leave a comment.

Melissa T. 
Rating:
2.0

I was over charged

Armondi S. 
Rating:
3.0

Signed up online and then had to sign up again. Why?

David S. 
No reviews have been submitted for this location.

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