Customer Reviews for Compass Self Storage of Smyrna
(U-Haul Neighborhood Dealer)

Rating:

5.0

Margie was the best , and she made sure I was well taken care of in my move Day. Thank you

Rating:

5.0

Upon my arrival, 2 other customers were waiting for assistance, what was admirable is that the property manager took her time with each person. Customer care is expected—however, this lady was thorough caring and spoke to each customer by looking at them, valuing their questions and concerns with “thoroughness.” So much so, that as soon as I was driving away I told my passenger that FINALLY our stressful moving STRESS had been alleviated. I was calmer than I had been in two days because “the move” had brought horrors of UNKIND businesses. I took a deep breath and said, “Thank you,” to this UHaul site for making my business seem appreciated.

Rating:

5.0

The best staff I ever met in person and by phone!!! Excellent service excellent rates

Rating:

5.0

Customer agent in-store was very helpful and super helpful and professional.

Rating:

3.0

Need electric windows and side mirrors.

Rating:

5.0

Nothing. Exceptional service

Rating:

4.0

It is not necessary to have sweep out the vans or trucks asthat is the job of u-haul to sweep and wash the vechiles.

Rating:

2.0

The truck was parked where it was nearly impossible to back out. It was in a space between two cars and then there was a truck parked horizontally behind the truck.

Rating:

5.0

I selected "Yes" stating the equipment was clean and well maintained which is was, BUT there was a great amount of hair on the seats (driver and passenger) and the steering wheel was sticky (maybe from the cleaning solution used to wipe it down before the next customer's use). If this location (as well as others) can see to it that things like this is clear, that would be great. The representative that assisted me was great and very helpful.

Rating:

4.0

The location be better lightingy at night

Rating:

5.0

Every thing was great!

Rating:

1.0

Location was great, price too much though

Rating:

5.0

The truck died on me and it made me late to drop it off and I had to pay for the late fee and after hours return

Rating:

5.0

Melinda is amazing!!!! Beyond helpful and knowledgeable!!!!

Rating:

1.0

Customer service

Rating:

1.0

🤬

Rating:

4.0

The online process is completely broken and bereft of any meaningful benefit. I would have saved over an hour coordinating to pick up and drop off in person. Even the Booking was completely wrecked. It didn’t send a message to the helpers I had booked. It always defaulted to evening even though they had availability on am and afternoon. When I tracked them down online they hadn’t even received a notification. Days later I tried again - couldn’t pay. Many times couldn’t pay. You wasted so much of my time. That is before I even arrived to the cluster f@ck that was picking up via “mobile” technology. Who drives around with their lease and passport. This is such a Kilkenny will use uhaul as an example of failed technology integrations when teaching college classes.

Rating:

5.0

Ensure your system provides accurate inventory, if customer ask for specific location

Rating:

5.0

The service was exceptional, even with unforeseen delays we experienced good customer service.

Rating:

1.0

Those are by far the rudest workers I’ve ever met. Overcharging and paid extra for gas because the odometer is broken on the car. Workers were not helpful and both have very unfriendly attitudes. I would never ever recommend this location to anyone. Worst experience ever.

Rating:

5.0

Great customer service, was able to extend my rental time although I only had it for three hours. Absolutely wonderful experience with pickup and dropoff.

Rating:

5.0

My experience with U-haul was great. I didn’t have any problems renting my truck and moving was successful.

Rating:

5.0

Very nice!

Rating:

5.0

Great customer service

Rating:

4.0

Have the equipment Ive requested to help with the load

Rating:

2.0

I didn’t get everything I requested but I was still charged for it. I got charged extra for keeping the truck longer, but I had to wait over an hr for roadside assistance to come becaus her truck wouldn’t start.

Rating:

3.0

The button to start the 24/7 pickup is way too hidden and not intuitive to start. I had to call the help line to figure it out. I even clicked the green tab at the bottom a couple times before calling and it did not work. So button size is too small. Just in my experience. Also the app crashed through the return process while going from portrait to landscape then the reservation disappeared from my list after bottling the app back up.

Rating:

4.0

Melinda was very nice about calling the day ahead to give specific directions in picking up the vehicle.

Rating:

1.0

I just don’t understand why it’s always all these hidden fees and surprises when you go from the reservation to the booking and even to the drop of random fees pop up even when you do everything right

Rating:

5.0

Everything was perfect

Rating:

5.0

Very nice people, fast service. Convenient location.

Rating:

1.0

Seat belt was broken & came flying off the wall when I was on the highway. Screw hit me in the back. I almost wrecked & would have died with no seat belt. When I told the customer service agent at the desk she could have cared less & just said we didn’t know. They obviously don’t maintain there vehicles & they are not safe. Do NOT rent from them!!

Rating:

5.0

The person on site was great, the person I called at customer service when I returned it was great. The system to make the reservation sucks and the app crashed when I tried to return my truck. When I tried to open the app halfway through guy returning, my reservation disappeared so I had to call customer service to finish the return. People were great, please do something about the terrible systems.

Rating:

4.0

The location did. It have the Dolly and hand truck we reserved. They did a good job of communicating this the day prior. Not sure why this equipment was not available. I assume this is a fault with the system, not this location

Rating:

5.0

Great experience.

Rating:

5.0

Thanks

Rating:

5.0

Anytime I'm in need of a u haul, I rent from this location. the Ladies are always pleasant and helpful.

Rating:

3.0

Wanted to connect what Will went wrong when a customer is in touch which support and later will come to know that it has been charged

Rating:

3.0

I wouldn't recommend location for large trucks. There is no easy way to drive into this facility's with out risking damage to vehicle. But staff was great.

Rating:

3.0

The truck was in need of preventative maintenance. Low tire pressure indicator and towing warning lights were illuminated during initial walk around and review. I was told it’s a known issue yet I was still issued the truck. Concerning. The driver seat was also busted.

Rating:

5.0

Nothing it was very easy and fast and efficient

Rating:

5.0

Easy to use, book and return. Thanks for making my move stress free with acquiring a uhaul.

Rating:

2.0

Picked the truck up on empty - as in u sure if I would make it to the gas station. Plus had to refill it back at a quarter of a tank. Not knowing what type of gas to put into a vehicle that isn’t yours is frustrating. I reviewed the packet given to me, and finally googled it. Then got charged a $20.00 after hours fee because I was never told to complete the electronic check in. Nothing on the key box said to, nor was it disclosed when I picked it up. I took a photo of me dropping the key into the box at 9:34 am - no where to attach to this email though. Plus I was charged $10.73 for supposedly extra mileage when nothing was documented to confirm this to be case by the person at the desk. She just reprinted the receipt which is where I found the after hours fee. Nothing on the receipt verifying the extra mileage either. All she said was “I’m sorry” with no let me see what I can do, l to help. Or to even verify when I covered my bases with the I donation I had because she failed to disclose properly. Overall frustrating that I’m being nickled and dimed for things that I am doing the work to do correctly.

Rating:

1.0

Clean vehicle before renting to customers. Stop overcharging for gas

Rating:

3.0

Charged additional fees on my rental that were fraudulent

Rating:

2.0

Have employees who are polite and personable.

Rating:

3.0

Never made it to drop off

Rating:

4.0

Very friendly staff

Rating:

5.0

Second time getting uhaul from Compass Storage and it’s been great every time. Trucks maintained well and equipment. The two women at the front desk are friendly and professional.

Rating:

5.0

Quick and easy rental

Rating:

5.0

Super nice! We had a rough start to our move and the woman who answered the phone was so kind and helpful.

Rating:

5.0

Melinda was very nice and has a great sense of humor. Thank you for your hospitality Melinda.

Rating:

5.0

Great customer service. No Apple Pay and no pre paid cards which sucked but, no worries I'm always prepared. Everyone was really friendly!!! thank you!!!!

Rating:

5.0

Very nice location! Made the process very easy