Everything was fine until they charged me one more day without having used it! I returned the truck the day I had to do it and they charged me one more day!
Luis P
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Remote Check-in required which is a “pain”. Facility closed before their posted closing time.
Montague PGreat experience with Duluth U Haul.
LUIS CWe have rented a UHaul for the past 2 weekends and got the same truck that leaks.
John EAnother tight spot but also very convenient. The agent was also very pleasant and friendly.
Antron PGas in the truck was at empty upon pickup. I was asked to return truck with tank half full.
Chuong PMake sure trucks are inspected before renting out especially for trips over 500 miles
Nicole PDoritos and other debris from prior customers should be vacuumed up along with a disinfectant wipe down of seats and steering wheel.
Roszell GU-Haul had maintenance issues
Lerah CGreat customer service, everything set on time and fast, thank you
OSCAR MI wasn't given enough miles to complete my trip. I went straight from Duluth Ga to Griffen Georgia and had to pay an additional 30 dollars when I returned the truck. I just thought that was a little extra for going over 30 miles .
Michael YThe person working the desk was wonderful. She was very busy but remained very helpful and professional.
Stephen BThe worker was friendly nice and welcoming and very professional
Octavia SGreat experience
Terri PThanks for last minute availability
David PThe location rep was fine but the self-service is a joke. So difficult and annoying. Thankfully, all reps on phone were helpful. And once a person was onsite, she was helpful too. But 24/7 doesn’t work.
Ian GThe quality of the rental truck should not rented that truck out need major repairs
Leechelle LNot much the people were great and the service was fantastic
Adrian RReceive truck work mechanical issues. Engine light came on as soon as I got I to point A. Luckily I didn't have to go very far. I definitely would have not been able to do so.
Dandria AThe staff was very attentive and helpful. The “you will find the truck behind the fence” was lacking of customer service. The truck had not been cleaned from previous users, with an extremely dirty outside, windshield and cab. The cargo box floor had some sticky substance on it from an early spill, I would imagine.
Herb HGreat friendly rental place.
WILLIAM BSince we were loading our furniture to move, I needed to sweep out the back of the trailer from whoever used it before me. That would be a service I’d recommend.
Errol MThe lady at the counter was very helpful and nice. She was able to accommodate me and even saved me some money and unnecessary travel. My u haul was flat out awesome!!
Michael DThe lady that worked on 10/15/23 was very helpful and courteous.
Steven Acalled to ask to change drop off time to 2:30. was told this was fine over the phone then was later charged a late return fee.
Jessica SEasy seamless process
Liselle THey there, truck battery was dead so I was helped in the road. I couldn’t fill the tank after that, since I was afraid the truck doesn’t start back. Lady at store told me she will send a report for that incident, but anyways I was charged for 9 gallons of gas. Not a happy ending here…
Jaime PEngine light was on tire pressure was low it drove horrible and trash everywhere
Octavia RI have tried several times to contact Uhaul because I paid for covers and a dolly, but received neither. I would like the money I spent for a dolly and covers to be refunded.
dominique aintially, they said that i could not use my out of state license, nor my phone, because i need wifi to connect after i was able to use both a month ago from this location. then, they agreed to allow me to rent the U-Haul and proceed with my day. a moving company should not make it difficult for people to "move" about.
ANTIQ SThis Location i recommend restroom for Customer also do something
MANHARLAL PFront left tire was low with warning on dash upon rental. Had horrible smell of cat urine. Worst rental I’ve ever had.
ADDAM THave trucks available for customer without restrictions, I have to beg the lady in the front desk to please rent me the truck after I had a reservation from 3/4 days in advance.(check emails) I rent Uhaul trucks all the time and never had any problems or restrictions of any kind. The lady in the front desk said that the 20’ trucks I needed and had a reservation for was the agent owe truck and I couldn’t use it because I didn’t have a local driver license.(is the first time that I heard about that restriction) Uhaul is nationwide company. Can somebody in management look into that, I didn’t like the way I was treated in this place just because I had an out of state license. I already had a reservation with credit card in the system. I want to mention that it wasn’t the front lady fault, she was helpful and polite, she called her boss at my request and her boss finally agreed to let me use the truck but I had to literally beg them by then by Uber ride had left and I had no way to go anywhere else. Bad experience in general!!!
Jose GExcellent service
Owen CThere were ants all over the center console and Driver’s seat. They did give me give another uhaul that I was turning back in at another location. When I tried to return this truck in at another location, they told me I had the wrong truck and I could not return it until I sorted through or it would cost me thousands of dollars. I was there for a very long time being pushed from one person to another. I need someone to call me today about this.
BETH GEverything was Great! Very satisfied with the customer service as well. India was Very pleasant and helpful with my truck rental.
CORY MFriendly & helpful staff!
Jim SDolly that we asked for was not in the truck. We picked up with 24/7 self pick up prior to store opening so was not able to wait for opening hours to retrieve it.
Jae KMaybe an air compressor on-site to fill low tires. My uhaul had a low tire so I had to go to a gas station to fill it. I also didn’t know how much air to put in and had to guess.
Christopher WI had a malfunctioning lift gate on the rental , set me back for a couple hours costed me time, money and mileage I wasn’t reimbursed for.
Michealo OThe receptionist was kind and gave all information well. I returned the truck after working hour, but all returning guidance was at the U-Haul website and it was easy to follow. I will recommend this place to my friends.
Chang KEverything was excellent. So happy that I had chosen U-Haul.
Ravi PKeep it the same it great and had a great experience thank you
Lilian BDid dropoff
Bini KThe female employees at the reception were friendly and very nice. I will use this place again.
Kenichi AIt’s good
Ervin RThe truck did not have a ramp, that made the move challenging
Rebecca Mexcellent staff..overall process from pickup to drop-off too good!
Mayurkumar P100% satisfied. I will recommend this location. Friendly staff. Very pleasant experience.
Roxanne IThere were 2 negatives. The first was the self check in didn't work and I had to go wait in line to speak with someone. Second the floor of the truck was wet so we had to use blankets and thankfully we had them. But otherwise it was a good experience.
Erin MThere was an issue with the gas gage. It was supposedly 3/8 full but it didn’t change much when we drove it. We put gas in it, but still were charged a $12 fee.
LINDA WSeamless checkout for renting the u haul. And when I turned my keys in it 2 minutes. Fast and easy. I’ll be using this location again for my truck rental needs.
Jaishree K