The lady manager was knowledgeable and kind. I recommended this location to my team.
DIA D
Compass Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Duluth, GA 30096
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 3.5 Average Customer Rating
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Requested for dolly and blankets but none of them were there. Reaching out to customer care took more than 30 mins. App enabled renting is not smooth as you have to take multiple steps with the app. I like Uhaul trying to keep the costs low but there shouldn't be any waiting time for reaching out to customer service if things are not going well.
Suresh VThere was debris in the back of the truck and trash in the cab. The passenger side mirror had a large crack in it making it more difficult to see. The location did not have the moving pads and dolly I had reserved. I had to go to a second location to get those items.
David BI had a very disappointing experience at this U-Haul location. The customer service was poor from the moment I walked in. The employees didn’t even greet customers or say hello. Instead, I had to ask questions first before anyone acknowledged me. The staff also appeared uninterested, with one employee repeatedly yawning, which came across as unprofessional. The biggest issue was that the U-Haul truck I reserved wasn’t ready when I arrived. Because of this, I had to accept a smaller truck, which forced me to make three separate trips to complete my move. Before the change, my rental was expected to cost around $59. However, because I had to make multiple trips with the smaller truck, I ended up being charged for significantly more mileage. While I’m not upset about the money itself, I don’t think it’s fair that I had to pay extra because the reserved truck wasn’t available. Overall, the experience felt disorganized and frustrating. I hope management improves customer service, ensures reserved equipment is actually ready, and treats customers with more professionalism and respect.
do pSine confusion at pickup, but worked out quickly
Patrick B