Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

We reserved 2 dollies, but when we arrived, we were told that none were available. Turns out that wasn't true since another customer showed up to pick up his rental & hadn't reserved a dolly through Uhaul but found one in his truck after we had left. He was nice enough to find us at Home Dept to tell us and offer his HD dolly rental to us. Unfortunately, the Uhaul dollies weren't properly removed from the reservation, so we were still charged for them. Additionally, we returned the truck by 4:30pm the same day but were charged for 3 days of rental for the truck and the non-existent dollies.

Rating:

3.0

The uhaul system froze during in person checkout costing me about 15 minutes of daylight. The truck was "beat to hell" at 108,000 miles on the ODO. The emergency brake mounting plastic was broken and took me a while to find. The truck had a dash warning which prevented me from seeing the ODO. Overall condition of the truck was very poor. I should have requested a newer one as I take very good care of rented equipment. The woman at the desk was very nice and helpful. None of this was her fault.

Rating:

5.0

Great helpful staff. Only difficulty was finding parking to leave our car while we used the truck.

Rating:

5.0

Jelisa provided exceptional service! When I walked in she greeted me immediately. We had a little difficulty finding my contract in the system, but she went above & beyond to make sure my needs were addressed. Jelisa made me feel like a valued customer. I would definitely go back to this location.

Rating:

5.0

The young lady helping me was very professional and helpful. She has a wonderful personality.

Rating:

2.0

A supposedly $45 rental magically turned into a $170. Will not be renting with this company again.

Rating:

5.0

Jelisa went out of her way to help check in the vehicle on a busy day after Christmas drop off. Thanks. As to the location I didn't make go inside. Everything was handled by cell phone. The location was ok as far as I could tell.

Rating:

4.0

I appreciate the self service, but the engine light was on the entire time. One of the air vents was broken too

Rating:

1.0

Customer service representative was very rude and impolite. Need to improve on customer service.

Rating:

5.0

Great staff

Rating:

2.0

Terrible customer service

Rating:

5.0

The associate at this location was very professional, welcoming, and efficient. Easy to work with. The wifi connection was weak and difficult to upload pictures or information. The van was very nice and rode well. I would definitely rent at this location again.

Rating:

4.0

The guy at the desk could have been more friendly, although I was the only person in the office, he seemed irritated. When we waked outside he didn’t give clear instructions as to the steps for examining the the truck

Rating:

1.0

I was charged $127.20 missing/damage fee after returning my U-Haul. There was no damage to the U-Haul, and the only things missing were the dolly and furniture pads that I had reserved and never received when I first picked up my U-Haul, which I had already reported to customer service. I immediately reached out to the email address provided on my receipt to inquire about the charged and have been ignored. So not only did I never receive the dolly and furniture pads I reserved at the first location, but now I'm getting charged for them being missing at the return location.

Rating:

5.0

Very easy and convenient, loved the 24/7 ride share.

Rating:

1.0

Waited 30 min even if I made a reservation. Had 2 customers before me. As I return the truck, I put gas I was still charged $31.50 plus tax. Called store manager and Customer Service, no one is willing to help.

Rating:

3.0

The 1st truck cab was dirty (ashes and dog food) & the back smelled like fish. I was about to switch trucks 11 miles away and it was clean and no smell in the back.

Rating:

5.0

Very satisfied with the equipment and costumer service…thanks!

Rating:

5.0

Nothing needs to be improved. The van was ready , clean and check in process was smooth.

Rating:

5.0

Great experience!!

Rating:

2.0

For the fuel refill, it is very difficult to fill it up to exactly where it was. It was frustrating.

Rating:

5.0

Overall, satisfactory!

Rating:

4.0

Itemize charges, explain what the additional charges are for

Rating:

5.0

Save time and money .... thank you~

Rating:

3.0

No furniture dollies.

Rating:

3.0

I was very appreciative that they went above and beyond when I asked to pick the truck up a little early. The only issue I had was the truck not being completely clean. Something foul was leaking from the bag hanging in the truck and got on some of my furniture. I’m highly upset about this. Idk what it is, but it had a very foul odor and was brown.

Rating:

4.0

The woman behind the counter was great

Rating:

5.0

Everything went well and the store associate was nice. Just wish they had the equipment i requested. Appliance dolly.

Rating:

5.0

The heater or air conditioner wan not working. The fan switch was defective. It was very cold in Atlanta and I tried many times to turn on the heat but fan came on.

Rating:

4.0

Don't up the rent on long term customers without letting them know

Rating:

3.0

I have rented from this location many times. The online self service was a new experience. Slow and long start. Returning was a little less confusing. Hopefully my next rental will not take as long.

Rating:

4.0

I requested an appliance dolly when reserving, this location does not have any appliance dollies available. Either buy some or remove it as an option when reserving.

Rating:

5.0

That location is best Very good customer service Great peoples Professional staff Thank you

Rating:

5.0

Truck was dirty on the inside. Truck did not accelerate well.

Rating:

4.0

I have a major concern. I booked on line and changed date and location. For pick up of a 9' cargo van ,on Nov 16 at A location on satellite bld. This location was no longer a u-haul pick-up site. I called u- haul customer service line and only close location was the Sullivan location fiorva 10' box truck. Delete location on website which no longer service u-haul service.Very frustrating. DD

Rating:

5.0

Great service, fast and easy.

Rating:

5.0

Easy drop off with absolutely no hassles.

Rating:

4.0

Didn't receive all equipment.

Rating:

2.0

Manager on site was late and awful

Rating:

5.0

Its been a while I used the service, but I was so impressed with the app and ease of reservation making and the quick response from the direct location. Additionally, the phone calls I made to the customer service were very pleasant and it exceeded my expectations. Overall, I will always put U-Haul first before Laws or Home Depot

Rating:

3.0

From what was supposed to be easy going to consuming time but unfortunately relocated to a new option for pick up and need additional information through pick up with some how I was able to check out with cheaper price options then in person where my same rate increase by $40 for being able to check out through online when processing pay but fail to go through and roll over to an slightly increased rate for the time was unfortunately long wait and there was no option left to have saving drop off destination.

Rating:

5.0

need to have dollys at location had to drive to another location to get one

Rating:

4.0

Returned after hours so no personnel was used.

Rating:

2.0

The U-Haul we received was absolutely filthy. If we didn’t have to move that day, I would not have accepted it in its condition. Only reason I’m not giving one star is because the process to get the U-Haul was easy.

Rating:

5.0

The person made this an extremely easy situation.

Rating:

5.0

Thank yoy

Rating:

3.0

Truck sides have scratches, peeling paint, other wear and tear. Inside was fine, noticed there were two dials missing, completely removed from the dash. Pick up using app was clunky as halfway through I had to go into the office to pick up instead of the key being available in the truck inside a lock box. This made the whole app pick up redudant and pointless if I could just go in and do the whole thing without needing to take pictures. Drop off was easier, but it took a moment to find the key drop off box. There was only one person at the desk who was on the phone while I picked up the key, who knows how long that would've taken for her to get the key to me. The hill that I had to drive down was very steep which is a challenge for some folks, definitely not general public friendly. I wouldnt trust any average person off the street to be able to pull the truck out of that parking lot without running into the curb at some point.

Rating:

1.0

Can't make improve..bcoz extra charge and no refund..also seat very dirty..many dog hairs And smell bad...never mind

Rating:

4.0

The truck did have a bit of an Ant problem. But for the items I had it still worked out.

Rating:

3.0

Limited parking for trucks when returning.

Rating:

5.0

Thanks so much for the help and understanding. It was a difficult move for me and this location treated me so well. Much respect to you all. Esp the kind lady who checked me in on Sun 6/30 @2pm. She was fantastic!!! I would highly recommend this location and also be back if needed for rental or storage. Thanks again!

Rating:

3.0

When I picked up the truck it had slightly lower than 3/4 tank of gas. I have a photo showing this level. I didn't say anything since it was close. When I returned the truck it was just shy of indicating 3/4 tank. I have a receipt for 6 gallons of fuel. It was slightly more then when I dropped it off. I drove the truck 70 miles. So the truck averaged 11.5 mile per gallon. About right for this size truck . I made the mistake of leaving before the attendant checked in the truck. I received my statement and noticed it has a fuel charge. This is incorrect since I left the truck with more fuel than when I picked it up. Please issue a credit for the wrongly added fuel charge.

Rating:

2.0

While we did have the truck we reserved, our reserved equipment was not available. What is the point of making a reservation if there’s no guarantee of moving equipment?

Rating:

3.0

The equipment was in excellent condition, but nothing trumps a bad experience with a service rep who doesn't know the ins and outs of a business and is unable to help a customer get the service they need without feeling that they're settling just because.

Rating:

5.0

10/10

Rating:

3.0

The customer service person I dealt with didn't know her job. The truck I rented had faulty side mirrors that would not adjust.

Rating:

3.0

Make sure the equipment is maintained and safe for people to use,the equipment that was rented out to me was really bad, every truck I have ever rented from Uhaul has been a raggedy piece of s**" this truck had a whole lot of play in the steering wheel,it was all over the he place and even worse the brakes were bad! I had to drive slow and give myself plenty of time to slow down because when I barked the truck was still slide forward,it was very scary to say the least, U-haul has to start doing better with servicing their equipment.