Customer did not leave a comment.GASAU A.
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Pittsburgh, PA 15208
Services at this Location:
- Mon–Sat9:30 am–6 pm
- Sunday10 am–3 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The website and app were down while I was trying to pick up my truck. I understand technical difficulties, but for a company that strives to make moving easier, the hour wait to even talk to a representative (who was actually very helpful) was mentally exhausting. I also ordered a dolly but was not given the equipment, so that made moving even more strenuous. When I talked to the person at the desk however, she was kind very helpful. I suggest revamping the website, so there's no bugs.Miranda K.
Customer did not leave a comment.Andrew B.
Customer did not leave a comment.David S.
Complete lack of customer service and add on charges weeks later â€¦ don't recommend go down the road I wish I didSean B.
Customer did not leave a comment.Paradyse B.
Customer did not leave a comment.Mike P.
Customer did not leave a comment.John B.
Customer did not leave a comment.Zijad H.
Customer did not leave a comment.Brendan M.
Nothing against this location. Uhaul pick up process without anybody there needs t9 be clearer. This was far too difficultEmily B.
Have windshield scrapers in the truck (although some customers will take them).Bernard S.
Read and make sure customers knows the contract information time etc. No discrepancy. Even if the customers read information on own.Joycette T.
Customer did not leave a comment.Dezhi D.
It was an easy check in and drive out experience. It went very well.Paul D.
The door to the back was off track and made it hard open.Sheila L.
Customer did not leave a comment.Dorothy T.
Include a lock with the truck.Shamir H.
Uhaul stuff in that facility was not professional and rude.Md Musaddaqul H.
Customer did not leave a comment.michael G.
Customer did not leave a comment.Jesus M.
Customer did not leave a comment.Dawn S.
Customer did not leave a comment.Suresh Kumaar J.
Tammy is such a great help. Trucks are very clean and smelling good.robert C.
Customer did not leave a comment.Jeffrey H.
Customer did not leave a comment.Evelyn C.
Customer did not leave a comment.Monica D.
Better Use of technology... Instead of constant reference to U-Haul.com during troubleshooting (line of questioning). Discrepancy with gas tank ( return). Lacked attitude to correct issue knowing I had pics, (dropbox key episode) because csr gone before 6pm. Closing time ( sick). No assistance, 1employee working big place, Compass self storage.Leslie H.
The truck smelled and thr drivers side seat belt is broken.Jonathan E.
Customer did not leave a comment.Matthew T.
Customer did not leave a comment.JUNGOOK K.
Customer did not leave a comment.ella R.
I didn't enter the premises. I just dropped the key through the door slot.Benot B.
Awesome serviceHerman S.
Customer did not leave a comment.Terrance W.
Keep doing what you're doing!Alex H.
Tammy was so friendly and helped me after I had troubles with UHaul app. My only concern was the mirror on the truck was held in place with tape causing the mirror to move while driving. Since our trip was local it wasn't too troublesome however it could cause a safety risk.John R.
Very unprofessional, Kelly and Tammy.jessica R.
Customer did not leave a comment.Molli C.
Great staffJames L.
Customer did not leave a comment.Bruce A.
Customer service when checking in/out was less than satisfactory. Staff was short and visibly annoyed when customer asked for assistance saying she was â€œin the middle of somethingâ€ and made the face-to-face experience less than enjoyable during both pick up and drop off. U-Haul itself was in good condition. Online rental process was simple and easy.Kayla A.
Customer did not leave a comment.Christopher O.
Customer did not leave a comment.Natalie B.
Tammy was awesome and I forget her colleague's name. They had trucks in stock and were super helpful with the whole process. This location came through in a pinch for me and it was a great resource!kaila R.
Customer did not leave a comment.Ayberk S.
Customer did not leave a comment.william H.
Customer did not leave a comment.KENNETH H.
Customer did not leave a comment.Melanie H.
Tammi in the office was very helpful and friendlyLee W.
My truck DC2002L had a loose drivers side mirror. While driving along the interstate and backroads, my mirror had adjusted itself away from the cab. This was very inconvienent and unsafe as i not only lost sight of my blindspot, but also the entire lane next to me and part of the other lane. No power windows also made it a hassle to reach out and adjust the mirror back. The mirror needs tightened or replaced to allow it to stay putCorey M.
I think you did a great job!Jackson K.
Fantastic save! Error was made with another Uhaul and when we got to pick up our daughter claimed none available â€¦ went to 5th st and was a savior for us as she took the extra time to hook us up and get us a truck. Thank You!David M.
While I forgot to mention this to the renting agent, two warning signs flashed on the van's screen. 1. Low oil message, 2. Some sort of suspension system warning. Regards,Francis S.
i have yet to get my refund!!!!! I was charged three times one time before the truck was even returned they have a new women that works there very very over weight, that looks unclean and has a common unprofessional voice and attitude, very common! she charge the card without permission or letting me know what the charge was! Very disappointed at this haul after years of good service!jane F.
Great customer serviceFrank B.
Customer did not leave a comment.Donna M.
Customer did not leave a comment.Katherine C.
Customer did not leave a comment.Tyler W.
Nothing al this time. Great experience!Mark G.
It was great. No improvement neededDeborah R.
If you're going to have An after hour pickup option wouldn't it be logical to have an afterhour issue hotlineKylen W.
The staff was lazy and didn't check the truck nor give me paperwork before I left and put an insurance charge on my card without asking! They was going to charge me for a full tank but had to show them I took a pic before I left. Please take pictures and ask questions about their fees!Kerry M.
I recommend cleaning up the truck before arranging pick-ups, especially the storage part.Flavia G.
Customer did not leave a comment.Sean W.
Customer did not leave a comment.Melissa C.
Had to end rental due to van needing oil change... NOT COOL... Y'ALLSean W.
Kelly was outstanding. Easy to understand quick to remedy the uhaul corporate reservation cancellation. Highly recommendRobert C.
Customer did not leave a comment.Ronald S.
I didn't receive the furniture covers or the utility dolly. I want my money back.Alesia H.
I was informed it was?going to be $106.19. I had more gas than specified. It wasnot that low. It was 1 tad under half which is what i returned it to. $20.48 fuel is absurd if only 1 dash below. It was much closer to half full. Also i received a uhaul that stated oil change necessary!. It was?very alarming to me. This bill was way too high. Other locations were much lower when using same van!! Very disappointing!SUSAN P.
Customer did not leave a comment.Dean D.
Customer did not leave a comment.Sean W.
I absolutely love Kelly Connerâ€¦ she is great! I will go nowhere else to rent she has provided an smooth and excellent experience for me. Thanks KenKENNETH H.
Check the trucks prior to driver leaving. Our truck had less gas than it was suppose to and they did take off for that inconvenience. Thank you.John P.
Customer did not leave a comment.Rick N.
Customer did not leave a comment.Jack K.
Your app really really sucks!!!. Either fix it or eliminate it and refer your customers to the web site to log-in to pick up and return the vehicle!!!!!!!!!!!!!!!!!!Michel B.
Good Job Yawl..Sean W.
Customer did not leave a comment.Valerie J.
Very friendly front desk staff! Helped me with the check in and check out process. Were so professional as well!Samantha R.
Customer did not leave a comment.Kalil R.
Customer did not leave a comment.DESTANIE G.
Customer did not leave a comment.Justin L.
No improvements needed by my standards!!!! Moving, being as fun as it is, why wouldn't you procrastinate? That's exactly what I did but these lovely ladies were able to accommodate me with a truck, van (very new and swanky one at that) and 2 neighboring storage units with half a days notice. ThankYou Kelly & Tammy!DAVID A.
My issue is with the U-Haul app needs a lot of work. While I tried to take care of all necessary tasks, it is still cumbersome to pick up equipment the day of...confirmation of the driver, identifying an alternate contact and verifying that upon pick up is too cumbersome. I have used this before and have been concerned that the time these tasks take impede on the time that I have reserved the equipment. Additionally, I had significant trouble checking In the equipment upon return. After numerous attempts to check the equipment back in, the app stalled. I never made it to the finish screen and was called the next day to confirm my return. Luckily I was not charrlfed the convenience fee associated with that. In other words, IMPROVE THE MOVILE PROCESS AND APP. U-Haul can make it easier especially for those who prepare in advance. No one wants to deal with extra stress when moving.Ezelle S.
Customer did not leave a comment.Benjamin M.
Customer did not leave a comment.BENJAMIN M.
Customer did not leave a comment.DELANEY M.
Customer did not leave a comment.Natalie D.
You debited my account 4 times and I only rented twiceBRENDA G.
I rented a uhaul from compass self storage on 5th Ave Pgh pa. I go here all the time never had a problem. On this particular I was over charged for my rental amd the lady Kelly did not follow protocol to properly make sure the rental was fueled and track the current mileage. I asked about the over charges etc she stayteted to argue with me. I called 1!800 uhaul amd they refunded my over charged fees.LAMAR S.
Employees at this location are completely worthless. We rented a 10ft truck and accidentally left our car keys in the truck after dropping it off. Took 5 days (over a long holiday weekend at that) to get ahold of someone at this location to retrieve our keys back. Location kept their phone lines to push to the call center and every time we spoke to someone at the call center they could not get through to the location. The call center had to reach out to the field manager to let them know that there was lost property within their vehicle. Went into uhaul today to go retrieve our keys after many failed attempts to contact the location and go to the location with closed signs on the door and no response from them after the call center and field manager said we would get a call back (4 days ago). The person working the desk gave us the truck key to go see if our keys were in there because â€œthey couldn't find anythingâ€ and in plain view, our keys were right there. Thankfully the truck had not been rented and we were able to get our keys back, but those working at this location are completely incompetent.ALAN C.
Customer did not leave a comment.Diego P.
Customer did not leave a comment.Tejasvi M.
Tammy and Kelly are more than accommodating Compass self storage is the best place to rent u-hauls from. They will do what they can to help you out Friendly and helpful. I will not rent from anywhere else.DANIEL S.
Customer did not leave a comment.Mohak C.
Extremely nice and friendly customer service.Frank B.
Customer did not leave a comment.Joseph C.
Additional Services at this Location
We have the largest selection of new trucks!
Trailers & Towing
Our cargo and utility trailers start at $14.95!