Customer Reviews for Compass Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Compass Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Danny B. on

Rating:

Customer service was excellent. She was very pleasant.

Gladys S. on

Rating:

Very good condition storage business. Well management. Sussy and Tracey, helpful and knowledgeable making us feel confident about keeping everything as they offered such as temperature, cleanliness and follow up. Recommen this storage business. Thankful

Trent H. on

Rating:

Customer did not leave a comment.

LYNISELLE A. on

Rating:

Customer did not leave a comment.

James W. on

Rating:

Improve your online system. This location does not have all the features despite your website promising them.

Racheal G. on

Rating:

Very helpful staff and great storage options too.

Kevin S. on

Rating:

Customer did not leave a comment.

Linda W. on

Rating:

Customer did not leave a comment.

art M. on

Rating:

have the software that is used to photo the front and back of the ID item more user friendly

Ernest L. on

Rating:

Customer did not leave a comment.

Renaldo K. on

Rating:

Keep the good work.

Amanda C. on

Rating:

Customer did not leave a comment.

Kevin T. on

Rating:

Customer did not leave a comment.

daniela L. on

Rating:

Customer did not leave a comment.

thomas R. on

Rating:

very well maintained, great people work there

sharon T. on

Rating:

Customer did not leave a comment.

Richard F. on

Rating:

Fabulous staff.

Mario G. on

Rating:

Customer did not leave a comment.

Walter K. on

Rating:

Outstanding service, they were concerned in every which was, and showed the truck, which I found to one of the most cleanest trucks, I've ever rented, and believe you me, I've rented dozens of them... the truc performed perfectly, drove smooth, did not pull, bounce, etc. I was impressed.......

victor B. on

Rating:

Customer did not leave a comment.

DENISE D. on

Rating:

Customer did not leave a comment.

Rick N. on

Rating:

was told to bring back with little over half tank of fuel which I did. then get invoice and was charged for 2.3 gal of fuel at $4.25/gal which is almost twice what pump price was. will never use uhaul again if this is how they treat repeat customers.

Deborah P. on

Rating:

Customer did not leave a comment.

josie R. on

Rating:

Customer did not leave a comment.

stephanie G. on

Rating:

Customer did not leave a comment.

david W. on

Rating:

Customer did not leave a comment.

harry H. on

Rating:

Tracy was a fantastic and enjoyable to be around . Almost didn’t wanna leave . Tracy made everything so easy for me and my family . Tracy was very informative about the products they offer and the pricing was competitive from other agents . I would not hesitate to rent a storage unit or rent another U-Haul product from that location. Thank you Tracy . Happy Easter weekend .

Barton S. on

Rating:

Customer service was great. Wasn't totally prepared for the $0.99/mi rate, but probably didn't ask enough questions when booking. Doubled the overall cost on a short, 25 mi round trip. Perhaps this could be pointed out better, upfront, to avoid the surprise. Otherwise, a very good experience. Tracy, customer rep, is a hoot!

Dominick C. on

Rating:

They got it done, even when the road construction cut off their internet access...A+

Jimmy L. on

Rating:

Customer did not leave a comment.

Michelle A. on

Rating:

Customer did not leave a comment.

Marjorie M. on

Rating:

Love this place. The Manager is AWESOME!!!!!!!!!!!!!!!!The emploeyees who work with her are the BEST!!!!!!!!!!!!!!!!!!!!!!!!!!!

Rebecca C. on

Rating:

Customer did not leave a comment.

Robert B. on

Rating:

The women at the front desk was outstanding. Extremely helpful!!

DAVID S. on

Rating:

Customer did not leave a comment.

KENNETH R. on

Rating:

Customer did not leave a comment.

KIMBERLY F. on

Rating:

Customer did not leave a comment.

diana P. on

Rating:

Was close when left the truck.

richelle T. on

Rating:

Susan was amazing from the very beginning. Polite and good to all the customers in there. Two people came in behind us and she assured there needs were addressed along with ours.

Misha B. on

Rating:

Great service! Reserved the u-haul only 30 minutes prior to pick-up and they had it ready! The truck was clean- and free of any damage! Drop off was easy and billing was simplistic- highly recommend for any u-haul needs in Spring Hill!!

TARA K. on

Rating:

Customer did not leave a comment.

DAVID S. on

Rating:

I use U-Haul often. The girls that work at compass are AWESOME !!!!!!! They made the intire process painless.

Rob R. on

Rating:

Very friendly staff that immediately helped turn truck in.

Betty P. on

Rating:

Customer did not leave a comment.

CLARE D. on

Rating:

Nothing!

JAMES L. on

Rating:

Customer did not leave a comment.

Edward C. on

Rating:

Customer did not leave a comment.

Gary C. on

Rating:

Customer did not leave a comment.

Pablo P. on

Rating:

Customer did not leave a comment.

Nick D. on

Rating:

LOVELY AWESOME STAFF! Felt so welcome and after a long day even chatted with me and advised on a good lunch spot and for someone who doesn't eat fast food and most certainly not McDonald's.. It was an AWESOME experience!!

pedro C. on

Rating:

Customer did not leave a comment.

Joseph J. on

Rating:

Customer did not leave a comment.

Kelly R. on

Rating:

The lady that we dealt with was AWESOME! She had a great personality and even joked with my 5yr old son (which made him feel important and recognized). I would definitely recommend them to a friend or family member.

Charles M. on

Rating:

Have boxes and hand trucks for the customers. I was told I had to go to another dealer for boxes, and a hand truck.

FRANCISCO M. on

Rating:

Excellent service from the staff and the truck was fantastic.

PAT S. on

Rating:

what an awesome experience. The staff was super-friendly and informative, the service was fast, and the process painless. I will totally use this service again.

patricia B. on

Rating:

Customer did not leave a comment.

ARCHIE P. on

Rating:

Great experience! Tracy was wonderful!

CHRISTINE M. on

Rating:

I owed a balance to you ppl and I TRIED TO PAY IT WITH ANOTHER CARD AND THE LADY THAT ANSWERED THE PHONE TOLD ME THAT THE ACCOUNT WAS CLOSED OUT SO I HAD TO CALL ANOTHER NUMBER TO PAY THE BALANCE. I CALLED THAT NUMBER AND THE LADY THAT ANSWERED SAID NO, THATS THEY WERE NOT THE PEOPLE I WOULD PAY THE BALNCE TO!!!! THEN I GET AN EMAIL SAYING I HAD SEVEN DAYS TO PAY IT YOU YOU SON OF A B****ES WENT INTO MY ACCOUNT THAT I USE MONEY TO FEED MY CHILD AS AN ONLY MOTHER I AM IRRATE!!!!! HOW DARE NO ONE KNOW WHAT THE HELL THEY ARE DOING . I DID EVERYTHING IN MY POWEER TO GET THAT DEBT RESOLVED BUT NO SEEMED TO KNOW THERE A***S FROM THE ELBOWS. SO **** YOU AND YOUR COMPANY. I HOPE YOU ****OLES CAN SLEEP AT NIGHT KNOWING THAT YOU JUST EMPTIED THE BANK ACOUNT I NEEDED TO FEED MY DAUGHTER WITH. I AM A SINGLE MOTHER AND YOU SENT ME AN EMAIL SAYING I HAD SEVEN DAYS TO RESOLVE THIS MATTER. HAD ANYONE WORKING FOR YOU KNEW WHAT THEY WERE DOING I WOULD OF HAD THAT DEBT PAID BY MY MOTHER AND I WOULD NOT BE WITH A EMPTY BANK ACCOUNT RIGHT NOW. I WILL MAKE SURE NOOOOOO ONE I KNOW USES YOUR COMPANY EVER!!!!! YOU HORRIBLE ****OLES. DO NOT ****ING CALL EMAIL ANYTHING ME. YOU PPL SUCK AND DONT KNOW WHAT THE HELL YOUR DOING, ROT IN HELL.

JOHN T. on

Rating:

Truck space was limited due to equipment in the truck I did not want or use such as furniture pads and a dolly. I also was harassed by the manager over what they claimed was me being 2 gallons short on gas. I also paid for 24 hrs but only used for 5 hours, instead of getting a credit or a thanks I was bothered about 2 gallons of gas.

CHRISTOPHER N. on

Rating:

Customer did not leave a comment.

arisa M. on

Rating:

Keep up the good work.

AUDREY D. on

Rating:

many women like myself are small and light-weighted so climbing into your van can be a challenge. My arms and legs muscles are extremely sore because of having to climb and pull down the back door. maybe an extra long strap or cord without having to get in and out by climbing. when alone, there is no lock so the doors cannot be left open with belongings exposed.

robert B. on

Rating:

Customer did not leave a comment.

Dohn L. on

Rating:

The persoonel that I have dealt with thus far at the above named location have been friendly and very professional

NICHOLAS P. on

Rating:

Customer did not leave a comment.

Alan G. on

Rating:

Customer did not leave a comment.

darren R. on

Rating:

She was fantastic Thank you

susan G. on

Rating:

Customer did not leave a comment.

Frank A. on

Rating:

Staff is very helpful and respectful. Rented a cargo van and it was spotless and in like new condition. If you need to rent a U-haul, I would highly recommend using Compass.

KEVIN G. on

Rating:

Customer did not leave a comment.

PATRICIA L. on

Rating:

One thing that would make it better would be discounts from AARP or other organizations.

GLEN H. on

Rating:

Nothing