It's been a month and still fighting a charge. The gentleman at the counter put safemive on my contract even though when I reserved the truck I declined it. Now I have been back and fourth 2x times with no resolutionCRYSTAL R.
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Debra H.
The staff was very friendly helpful and polite. I will returning for all my u-haul and storage needs.CALVIN L.
You couldn't ask for a better employee. Her name was Tracey. She was so helpful and friendly. I will recommend her to everyone that needs U-haul.JACKIE W.
Service more frequently. Drives like a tank. Very poor steering.Fran K.
Amazing customer service. Very funny associate. Best price in town. Budget Truck Rental wanted to charge $120 more for the same exact service. Would come back and would highly recommend.RICKI C.
The truck was older but ran well. It had damage along the sides and drivers door was hard to closes tightly.Alicia T.
The lady in the office was VERY RUDE! She needs to work on her customer service skills. She acted like she was just mad at having to be at work. I was over charged for my rental (charged twice the amount). I specifically waited for her to take her time to get the mileage, after I already self checked the truck in just so she could fix my bill. Low and behold she did no such thing, she wasn't even worried about my overcharge! Wasted my time and delt with her nasty and rude attitude for ABSOLUTELY NOTHING BUT TO BE OVERCHARGED! I'm livid! I will NEVER rent or use anything the business has to offer if she's there! This is very unfortunate, leaving a bad review because the other lady/manager that works in office is the most sweetest, nicest person ever!Rebecca J.
Customer did not leave a comment.deborah W.
Customer did not leave a comment.DAVID N.
Customer did not leave a comment.Jay K.
Customer did not leave a comment.Edgar H.
Customer did not leave a comment.Patricia K.
Customer did not leave a comment.CARLOS E.
Customer did not leave a comment.Gary A.
Customer did not leave a comment.Gary A.
I have never had a bad experience with any uhaul company, but this was by far my best experience. The woman at the counter was engaging, funny, professional, and just a pleasure to deal with. Very COVID conscientious as well. Highly recommend!Jamie K.
TOP SCALE ESTABLISHMENT NOT A DINGY SHODY OPERATION LIKE THE ONE THAT DUMPED THIS TRUCK ON MEarthur B.
Excellent customer serviceGISELA E.
Service was amazing from start to finish. Makes me want to back and rent a truck even when I have nothing to move. Highly recommend THIS location (Compass Self Storage) for anyone in the Spring Hill area.Jason D.
Customer did not leave a comment.bob T.
Very welcoming customer service If I ever need a uhaul again, I will certainly go back!don M.
Customer did not leave a comment.deborah B.
Customer did not leave a comment.Dustin R.
Customer did not leave a comment.Susan O.
Customer did not leave a comment.Anthony S.
This is the first time that Mobile PickUp & DropOff worked for me. Thanks for fixing whatever issues were happening.Karen M.
Staff was efficient and helpful she was one bright spot in a day moving in nearly 100 degree weatherKenneth R.
Have customer service to return your call wen you had a issue with the last truck I rented which had small holes on the top of the truck and my clothes which were damaged for a grand total of close to 3,000 dollars were ruined. The store and storage was good . But your customer service call center unprofessional manner in which my past experience was handled left me pist off.Judith C.
It was very customer friendlyMarie B.
Customer did not leave a comment.JEFFREY T.
staff at self storage very friendlyShawn N.
Rental process was painless. Staff were incredible! Pleasant and efficient. Rental fees were reasonable and equipment in tip top shape. I rented a 10 ft cargo van and it was easy to handle. I would not hesitate to send my friends here.Jennifer B.
Customer did not leave a comment.ALAN K.
Customer did not leave a comment.Charles F.
Customer did not leave a comment.Debora O.
This was not the original place I tried to rent a uhaul from But the original spot sent my order to this spot which was a lot farther away. But I figured maybe this was the only place that had a 26' truck. I picked the 24-7 pickup but then was told they didn't open until 9 so I couldn't pick up the truck until 9:30. Why have a 24-7 option? Then when I got there none of the equipment was in the truck. Further more to end the ordeal I got billed for three day rental when I only had it for two days had to talk to a couple people to get them to understand from Saturday morning to Sunday night is not three days. I got charged for not putting enough fuel into the truck when I only missed the mark by a 1/16. This turned a 216 dollar rental into 350.00 that now I can't have that money back for 3-5 days. Overall very unsatisfied with uhaul.Kevin E.
Tracey (mgr) was easy to do business with.Gerald M.
Nothing! The ladies at this location were wonderful!! I really appreciate all the help they offered. You need more employees like them!!Jessica S.
Super friendly and very professional and helpful wish more places were like this.Alexander S.
Customer did not leave a comment.Virgilio G.
Customer did not leave a comment.Virgilio G.
Well the fact that the employee never checked the dolly in the back of the truck to make sure it was secured before I left with the truck, then of course decided to charge me the $7 and still never received a refund. Must be how u haul makes more money.ANDREW W.
Customer did not leave a comment.kathy W.
Customer did not leave a comment.Matthew H.
Customer did not leave a comment.Rebecca R.
Customer did not leave a comment.Melba N.
I wasn't very happy or impressed with the way the employees treated my husband and I yesterday. The 2 women never walked around the Uhaul truck before and after we returned it. Not very professional at all.George W.
Inconvenience scheduling I had to bring the truck back a couple of times to accommodate another customers rental I really needed to keep the truck and not have to go to the office in return that one for another truck that was available it really was an annoyance and very inconveniencing. I probably will try renting elsewhere if ever I need to rent a truck.Chris F.
Windshield was disgusting. No moving mats in truck and was charged for them. No tie downs. The truck was returned same evening using drop box and was called twice the next day from service person asking when we were returning truck!! No one checked drop box!!Paul M.
Customer service was excellent. She was very pleasant.Danny B.
Very good condition storage business. Well management. Sussy and Tracey, helpful and knowledgeable making us feel confident about keeping everything as they offered such as temperature, cleanliness and follow up. Recommen this storage business. ThankfulGladys S.
Customer did not leave a comment.Trent H.
Customer did not leave a comment.LYNISELLE A.
Improve your online system. This location does not have all the features despite your website promising them.James W.
Very helpful staff and great storage options too.Racheal G.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.Linda W.
have the software that is used to photo the front and back of the ID item more user friendlyart M.
Customer did not leave a comment.Ernest L.
Keep the good work.Renaldo K.
Customer did not leave a comment.Amanda C.
Customer did not leave a comment.Kevin T.
Customer did not leave a comment.daniela L.
very well maintained, great people work therethomas R.
Customer did not leave a comment.sharon T.
Fabulous staff.Richard F.
Customer did not leave a comment.Mario G.
Outstanding service, they were concerned in every which was, and showed the truck, which I found to one of the most cleanest trucks, I've ever rented, and believe you me, I've rented dozens of them... the truc performed perfectly, drove smooth, did not pull, bounce, etc. I was impressed.......Walter K.
Customer did not leave a comment.victor B.
Customer did not leave a comment.DENISE D.
was told to bring back with little over half tank of fuel which I did. then get invoice and was charged for 2.3 gal of fuel at $4.25/gal which is almost twice what pump price was. will never use uhaul again if this is how they treat repeat customers.Rick N.
Customer did not leave a comment.Deborah P.
Customer did not leave a comment.josie R.
Customer did not leave a comment.stephanie G.
Customer did not leave a comment.david W.
Tracy was a fantastic and enjoyable to be around . Almost didn't wanna leave . Tracy made everything so easy for me and my family . Tracy was very informative about the products they offer and the pricing was competitive from other agents . I would not hesitate to rent a storage unit or rent another U-Haul product from that location. Thank you Tracy . Happy Easter weekend .harry H.
Customer service was great. Wasn't totally prepared for the $0.99/mi rate, but probably didn't ask enough questions when booking. Doubled the overall cost on a short, 25 mi round trip. Perhaps this could be pointed out better, upfront, to avoid the surprise. Otherwise, a very good experience. Tracy, customer rep, is a hoot!Barton S.
They got it done, even when the road construction cut off their internet access...A+Dominick C.
Customer did not leave a comment.Jimmy L.
Customer did not leave a comment.Michelle A.
Love this place. The Manager is AWESOME!!!!!!!!!!!!!!!!The emploeyees who work with her are the BEST!!!!!!!!!!!!!!!!!!!!!!!!!!!Marjorie M.
Customer did not leave a comment.Rebecca C.
The women at the front desk was outstanding. Extremely helpful!!Robert B.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.KENNETH R.
Customer did not leave a comment.KIMBERLY F.
Was close when left the truck.diana P.
Susan was amazing from the very beginning. Polite and good to all the customers in there. Two people came in behind us and she assured there needs were addressed along with ours.richelle T.
Great service! Reserved the u-haul only 30 minutes prior to pick-up and they had it ready! The truck was clean- and free of any damage! Drop off was easy and billing was simplistic- highly recommend for any u-haul needs in Spring Hill!!Misha B.
Customer did not leave a comment.TARA K.
I use U-Haul often. The girls that work at compass are AWESOME !!!!!!! They made the intire process painless.DAVID S.
Very friendly staff that immediately helped turn truck in.Rob R.
Customer did not leave a comment.Betty P.
Customer did not leave a comment.JAMES L.
Customer did not leave a comment.Edward C.
Customer did not leave a comment.Gary C.
Customer did not leave a comment.Pablo P.
LOVELY AWESOME STAFF! Felt so welcome and after a long day even chatted with me and advised on a good lunch spot and for someone who doesn't eat fast food and most certainly not McDonald's.. It was an AWESOME experience!!Nick D.