Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

258 reviews

206 N Berkeley Blvd   Goldsboro, NC 27534

(919) 242-4098

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(919) 242-4098

206 N Berkeley Blvd
Goldsboro, NC 27534

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Nothing. Everything went smoothly. Remember to bring your phone charger if doing mobile check-in/out.

TERRY G. 
Rating:
4.0

This site was convenient

Robert K. 
Rating:
5.0

Staff were very gracious and provided excellent service!

James E. 
Rating:
5.0

keep on doing great customer service

CHARLES G. 
Rating:
4.0

The facility opened late.

Daphne D. 
Rating:
5.0

Was a very quick and easy process to rent and use a van to get some stuff into storage.

Kyle C. 
Rating:
3.0

The truck was rickety and the steering was bad the truck dove like crap

michael R. 
Rating:
5.0

Customer did not leave a comment.

Lester B. 
Rating:
1.0

out of my way, added a 3-hour delay to my move

Dale K. 
Rating:
5.0

Customer did not leave a comment.

Renee S. 
Rating:
5.0

I was very satisfied with the service provided by U-haul at this location. My truck was ready on time as requested and check in/pick up was simple and easy. I would like to put out a special "thank you" to ELL who took care of my transaction. She is very knowledgeable and informative and her customer service skills are above and beyond. Thank you for the pleasant experience. God bless Todd R. Holland

Todd H. 
Rating:
5.0

Everything was in working order. We had no issues picking up or dropping of the U-haul. Would use again for future moves.

MEGHAN T. 
Rating:
5.0

Customer did not leave a comment.

LORIE S. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Camille G. 
Rating:
5.0

Very friendly

Margaret S. 
Rating:
1.0

When I drop off the truck there where vehicles blocking the U-Haul parking and mad it tough to park

Brian T. 
Rating:
2.0

Make sure the customer gets what they ordered I ordered a 26 ft truck and received a 20 ft I would have never picked it up but I had help waiting on the truck any questions call me

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Shirley B. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Cole R. 
Rating:
4.0

Customer did not leave a comment.

JAYCE B. 
Rating:
5.0

Customer did not leave a comment.

FELICIA C. 
Rating:
5.0

Customer did not leave a comment.

SHANICE T. 
Rating:
5.0

Very good customer service

AWILDA C. 
Rating:
5.0

Customer did not leave a comment.

Deborah D. 
Rating:
5.0

Customer did not leave a comment.

Tivon F. 
Rating:
5.0

Customer did not leave a comment.

Dolphis H. 
Rating:
5.0

It's good the easy it is.

IGNACIO C. 
Rating:
5.0

Customer did not leave a comment.

WIDELINE J. 
Rating:
4.0

Customer did not leave a comment.

Carolyn S. 
Rating:
4.0

Customer did not leave a comment.

Randell W. 
Rating:
5.0

Customer did not leave a comment.

danny J. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Bryan J. 
Rating:
5.0

Customer did not leave a comment.

Cheryl O. 
Rating:
3.0

I thought I paid a lot for in- state move I charged for 3 days $244.00 I only need 2 days. Then to full truck was $66 total of $310 for 2 hr drive. I did get insurance and 2 equipment

Dominique W. 
Rating:
5.0

Customer did not leave a comment.

PAUL E. 
Rating:
5.0

It was very easy and pain free to get the vehicle after hours and get moving the approval process was within two minutes of submitting and had a person to talk with while waiting. My only thing was when I returned it the website was being stupid and would not let me submit a picture of miles and fuel and made me late for work if anything needs to be improved it would be the app and website.

Benjamin S. 
Rating:
4.0

No

JOEL R. 
Rating:
5.0

I had to pick up the truck at Ojay's Auto Detailing 1623 Royall Ave. Goldsboro, NC 27534. Mr. Langley Ordaniu is excellent. Service and his willingness to answer all my questions was remarkable. If you want to smile all the time while in the process of checking in for renting a rent you should definitely see Mr. Langley. I would go to this place again if I need to rent a truck in the future. The person at Compass Self Storage guided us with how to attach the tow dolly. He was great and very patient.

Ingrid R. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

This location was great, but my overall experience was not enjoyable. First, what's the point in confirming a reservation if your staff can change my location, causing me to pay more mileage? Why did I have to pay for 7 miles more? Another, why do I have to pay a convenience fee if I dont check in the truck myself? I'm not employed with you, isnt that your job to check in equipment? Your customer service line is also a complete joke, as well as the chat help. Neither helpful and an hour wait just to be told they can cancel if I'm not wanting to pick up at the further away location. I was also stuck taking a larger truck, what makes me really mad is they said they had no smaller ones, yet we pulled up and 4 smaller trucks were sitting right there. And still there the next day. I'll think hard before bothering with all this headache. But that particular location didnt do wrong, it's just your whole company BS that's wrong.

Kenneth M. 
Rating:
5.0

D'ante and his staff were amazing! We always have a great experience with Compass.

sharon T. 
Rating:
4.0

The cargo area of the truck was clean, the exterior and the cab not so much. The cab is the main concern it had food and something sticky in the cup holder area and the windshield had while spots all over it, upon me cleaning it, the spots were on the inside. The front tires had some wear on the outside of the tread not enough to blow a tire but enough to cause some vibration at higher speeds (balance and rotate?) Employees knowledgeable and friendly. They will not accept cash, card only.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

BOBBY H. 
Rating:
5.0

Customer did not leave a comment.

Mattie L. 
Rating:
5.0

The service was quick and easy.

DeMarcus J. 
Rating:
2.0

Better customer representatives

brittany H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW T. 
Rating:
5.0

Customer did not leave a comment.

JESSICA M. 
Rating:
5.0

We had a great experience. They helped us out with no problems encountered at all.

Geoffrey A. 
Rating:
5.0

Customer did not leave a comment.

SUSAN P. 
Rating:
5.0

They were very very friendly and approachable. I would definitely recommend them

Robin S. 
Rating:
5.0

You shouldn't strong arm into paying insurance if you dont need it on the 24/7

Derrick W. 
Rating:
3.0

Informed renters they have to go to uhaul.com return,to do questionnaire at location when dropping off truck before leaving because you have to be at location to do itPeoples is interesting in getting truck and moving their items and that along is hefty.Then trying to get truck back with gas at range where they picked it up from back in.Not really aware of drop off info.Just making sure truck got gas,park,lock and key returned.Peoples is tired after all that moving.Maybe this is because of covid 19.

TERESA D. 
Rating:
5.0

Staff extremely patient and helpful

THOMAS J. 
Rating:
2.0

The inside of the truck was filthy. With the current COVID-19 pandemic I expected the truck to be cleaned and wiped down but it was not. After picking up the truck I had to stop at the nearest store to buy some cleaning wipes to clean it and it was unbelievable what I was able clean off of surfaces in the truck.

STEVEN T. 
Rating:
5.0

Elle was very helpful and efficient. My original reservation was double booked but Elle fixed it. The truck floor was really dirty but customer service was good.

allison W. 
Rating:
4.0

Customer did not leave a comment.

Louis R. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
5.0

Customer did not leave a comment.

Clint H. 
Rating:
5.0

Customer did not leave a comment.

Martha R. 
Rating:
1.0

The employee at the location lied to me about the ability to drop off the equipment at any location in Raleigh because there was no drop off location defined. I called to ensure I could drop it off and spent a total of an hour on the phone trying to get a drop off location defined. I also spent an hour at the location because the reservation I made on the phone before arriving (had problems) and I had to wait while it was cleared for me to take the equipment. So two hours waisted of my time already.

Chris H. 
Rating:
5.0

Better parking

Terry G. 
Rating:
4.0

I had a 6:00 pickup by phone but arrived about 6:45 and could not pickup. I called customer service and after a 10 minute hold the agent came on and said that because I was delayed I could not pick up by phone. I was not aware of that policy. She was able to reset my time and I could do the phone pick up, but I was delayed. If I'd known I could have called earlier and not have been so delayed.

TERRY G. 
Rating:
5.0

Great service from Compass Self Storage. Representative was friendly, informative and very helpful. Thanks again

Stan A. 
Rating:
3.0

Customer did not leave a comment.

Stewart E. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

FREDERICK P. 
Rating:
5.0

Thank you

Kimberly H. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Alajahwon S. 
Rating:
5.0

Customer did not leave a comment.

Terry G. 
Rating:
3.0

The process of getting my truck took over an hour instead of 5 minutes. The truck pulled to the right the whole time I was driving it. I did NOT use as much fuel as I was charged for!

Kimberly B. 
Rating:
4.0

Customer did not leave a comment.

Edwin B. 
Rating:
3.0

Personnel received the picture of the gas mileage and still over charged me.

Imann R. 
Rating:
5.0

Customer did not leave a comment.

Brenna P. 
Rating:
5.0

We were so happy! Super professional and helpful!!

Hans R. 
Rating:
5.0

Keep up the great work thank you for your service

Gaston L. 
Rating:
1.0

TERRIBLE EXPERIENCE. TOOK THEM FOREVER TO PICK UP THE UHAUL EVEN THOUGH I HAD ALREADY REGISTERED. SHE SAID THE COMPUTERS WERE DOWN AND HAD TO DO THE REGISTRATION ALL OVER. WE ORDERED AN APPLIANCE DOLLY AND BLANKETS BUT SHE SAID THEY DID NOT HAVE ANY WHEN WE PICKED UP THE TRUCK. WHEN WE DROPPED IT OFF THEY NEVER SAID ANYTHING ABOUT MILEAGE OR GAS BUT THEN EMAILED ME AND THEY OVERCHARGED ON MILEAGE AND GAS. TOTAL RIPOFF. WILL NEVER DO BUSINESS WITH THEM AGAIN.

Anna W. 
Rating:
5.0

Customer did not leave a comment.

KENNETH F. 
Rating:
4.0

The representative incorrectly calculated our bill. It was later fixed.

Thomas W. 
Rating:
4.0

Customer did not leave a comment.

KELLI A. 
Rating:
5.0

Customer did not leave a comment.

Jeffery B. 
Rating:
5.0

Customer did not leave a comment.

Natasha H. 
Rating:
5.0

I don't think I have the answer on how to improve services for the next customer because my service overall was the bomb!

Czeponis J. 
Rating:
5.0

Customer did not leave a comment.

Candida I. 
Rating:
4.0

Customer did not leave a comment.

Nathan M. 
Rating:
5.0

I think the man that assisted Wanda Matthews was the most upstanding kind considerate pleasant man I've ever done business with I felt like he was God sent I have been stressed out has so many bad events happened he made absolutely sure that he turned my day around and brought a smile on my face thank you U-Haul company in Goldsboro the man who was on the evening shift after 2 that day you're awesome I would recommend U-Haul to anyone and anytime I need to move out use you all

Wanda M. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Outstanding customer service!

Thomas K. 
Rating:
5.0

Customer service is awesome!

Luis C. 
Rating:
5.0

Service was great, customer service person was very nice and knowledgeable.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
4.0

nothing

RONALD C. 
Rating:
3.0

Customer did not leave a comment.

Wynter P. 
Rating:
5.0

I don't know of any way to improve it. The staff at that location is top-notch to say the least. Very courteous and professional. IF only we could get that kind of customer service everywhere.

Gina A. 
Rating:
5.0

The representative working that day, she was outstanding.

Paul M. 
Rating:
5.0

Nothing Everything Went Well Amazing Workers!!

Jessy W. 
No reviews have been submitted for this location.

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