Customer Reviews for Compass Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Compass Self Storage

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Daniel R. on

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The key where not in the lock box . So I could not use the app to check the truck out . The store states it opens up at 10am I had to wait till the guy arrived at 10:30. The contract stated the truck has 1/4 of tank of gas but it was almost empty . When I finally received the keys to the truck I checked the cargo and discovered a dolly , blankets and other moving equipment. The truck had been smoked in . I found cigarettes in the astray

Zamin A. on

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Very friendly and efficient service.

Carl D. on

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Got the truck and it did not have the two dollies I requested nor the dozen pads I ordered. They took them off the contract, but the problem is I really needed them and I ended up with damage to furniture during transit. In the future I will only pickup rental trucks from true U-Haul locations that have the appropriate resources to support me and my moving.

Amy R. on

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Friendly staff, small location so it was a very quick check out

Timothy W. on

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Customer did not leave a comment.

shea B. on

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Ronald D. on

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Truck looked brand new, very clean. Very clean and well organized office too.

Stacy J. on

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terry W. on

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They need to make sure they’re not charging customers TWICE for a rental!

John A. on

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Trailer filthy, both inside and out. License plate light didn’t function.

Michael M. on

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Customer did not leave a comment.

Stephen S. on

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Nothing, the staff was very professional!!! And easy to deal with. Joe and Mick were great.

herbert M. on

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The first place we went to in Blueridge had truck's but the people didn't know how to rent trucks. Than they sent us to Farmersville and they weren't open any more so I found a place in McKinney she said she had a 10 footer like I was looking for but I had to pick it up a Compose witch was fine but when I got there all the had was a 15 footer. So I needed a truck so I had to pay more for a bigger truck that I didn't need I wished you would make it easier for people to get a truck on Sunday because not everyone can move stuff on the week days.

Anne P. on

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Debbie N. on

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Algia B. on

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Logan D. on

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Guy who took care of me was very kind and helpful!

Chester Scott J. on

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Terry K. on

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The manager at the Compass Storage location was very accommodating and met my needs in a very professional manner. I would highly recommend this location and will use them again when I am in need of a moving truck.

Jeffrey F. on

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Steven S. on

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Very friendly service. Thank you

John P. on

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maria P. on

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brian P. on

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Lendilla C. on

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Explain how long the rental will be up front. And not charge for 3 days when it is two days.

Victor D. on

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A uhaul representative told me about the rental rate but did not tell me about the additional .99 cent per mile charge. Very disappointed not vrry honest!

Fardin Q. on

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They charged me extra than what I was promised. They mileage charges were higher than shown on the website and without my knowledge they charged me Insurance coverage, even though I refused it.

Carlos L. on

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Customer did not leave a comment.

Linda A. on

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Make sure the representative has trained others who might fill in for him.

diane P. on

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terri J. on

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Very quick processing paperwork and professional!

Rochelle R. on

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John H. on

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MARQUIA H. on

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Customer did not leave a comment.