Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

53 reviews

9696 Virginia Pkwy   McKinney, TX 75071

(972) 542-0170

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9 am - 5:30 pm
  • Sun: 10 am - 2:30 pm

Services at this Location:

Contact Us

(972) 542-0170

9696 Virginia Pkwy
McKinney, TX 75071

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9 am - 5:30 pm
  • Sun: 10 am - 2:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
4.0

my truck was on E and before I could get up the road the gas light came on.

Taylor R. 
Rating:
5.0

Customer did not leave a comment.

Sheilda A. 
Rating:
5.0

The gentleman working there were extremely helpful!

Melanie B. 
Rating:
4.0

The reservation information didnt come through and the gentlemen had to input everything I completed online over again. It took us 40 minutes to get our rental truck. Kind of frustrating when you get a late start to moving day. Plus I got a call to pick it up a hour later the day before.

Michelle E. 
Rating:
3.0

Have a location marked on site on wear to park vehicle

George S. 
Rating:
5.0

Clean enough, but bits of food and trash on the floor when I picked up the truck. Otherwise fine.

JAMES R. 
Rating:
4.0

Customer did not leave a comment.

james H. 
Rating:
5.0

Customer did not leave a comment.

Joseph I. 
Rating:
5.0

Customer did not leave a comment.

Jack G. 
Rating:
4.0

Customer did not leave a comment.

Reta M. 
Rating:
5.0

Great customer service.

frank A. 
Rating:
5.0

Everyone at this location was very friendly and helpful. They were prompt & efficient. The representative Woody & his associate took really good care of me & I really appreciate it! Will recommend to everyone.

Carolyn W. 
Rating:
1.0

When I returned the van, they didnt give me receipt and said having issues and will take time and will email me in 30 min. I left and waited for 8 hours and when I didnt get it I called uhal. They said it wasn't processed as return and wait. Now I finally got it and someone drove more miles and returned with low gas so I got charged for gas, miles, etc. Very disappointed in this fraudulent activity.

Hamid K. 
Rating:
1.0

The key where not in the lock box . So I could not use the app to check the truck out . The store states it opens up at 10am I had to wait till the guy arrived at 10:30. The contract stated the truck has 1/4 of tank of gas but it was almost empty . When I finally received the keys to the truck I checked the cargo and discovered a dolly , blankets and other moving equipment. The truck had been smoked in . I found cigarettes in the astray

Daniel R. 
Rating:
5.0

Very friendly and efficient service.

Zamin A. 
Rating:
2.0

Got the truck and it did not have the two dollies I requested nor the dozen pads I ordered. They took them off the contract, but the problem is I really needed them and I ended up with damage to furniture during transit. In the future I will only pickup rental trucks from true U-Haul locations that have the appropriate resources to support me and my moving.

Carl D. 
Rating:
5.0

Friendly staff, small location so it was a very quick check out

Amy R. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

shea B. 
Rating:
5.0

Truck looked brand new, very clean. Very clean and well organized office too.

Ronald D. 
Rating:
5.0

Customer did not leave a comment.

Stacy J. 
Rating:
5.0

They need to make sure they're not charging customers TWICE for a rental!

terry W. 
Rating:
3.0

Trailer filthy, both inside and out. License plate light didn't function.

John A. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Nothing, the staff was very professional!!! And easy to deal with. Joe and Mick were great.

Stephen S. 
Rating:
4.0

The first place we went to in Blueridge had truck's but the people didn't know how to rent trucks. Than they sent us to Farmersville and they weren't open any more so I found a place in McKinney she said she had a 10 footer like I was looking for but I had to pick it up a Compose witch was fine but when I got there all the had was a 15 footer. So I needed a truck so I had to pay more for a bigger truck that I didn't need I wished you would make it easier for people to get a truck on Sunday because not everyone can move stuff on the week days.

herbert M. 
Rating:
5.0

Customer did not leave a comment.

Anne P. 
Rating:
5.0

Customer did not leave a comment.

Debbie N. 
Rating:
5.0

Customer did not leave a comment.

Algia B. 
Rating:
5.0

Guy who took care of me was very kind and helpful!

Logan D. 
Rating:
5.0

Customer did not leave a comment.

Chester Scott J. 
Rating:
5.0

The manager at the Compass Storage location was very accommodating and met my needs in a very professional manner. I would highly recommend this location and will use them again when I am in need of a moving truck.

Terry K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
5.0

Very friendly service. Thank you

Steven S. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

maria P. 
Rating:
5.0

Customer did not leave a comment.

brian P. 
Rating:
2.0

Explain how long the rental will be up front. And not charge for 3 days when it is two days.

Lendilla C. 
Rating:
5.0

A uhaul representative told me about the rental rate but did not tell me about the additional .99 cent per mile charge. Very disappointed not vrry honest!

Victor D. 
Rating:
1.0

They charged me extra than what I was promised. They mileage charges were higher than shown on the website and without my knowledge they charged me Insurance coverage, even though I refused it.

Fardin Q. 
Rating:
5.0

Customer did not leave a comment.

Carlos L. 
Rating:
4.0

Make sure the representative has trained others who might fill in for him.

Linda A. 
Rating:
5.0

Customer did not leave a comment.

diane P. 
Rating:
5.0

Very quick processing paperwork and professional!

terri J. 
Rating:
5.0

Customer did not leave a comment.

Rochelle R. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Make sure vehicles are fresh.

MARQUIA H. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Shani S. 
Rating:
2.0

Truck was to be picked up unattended but was not ready as promised. Had to meet with office staff in cigarette smoke filled reception room.

Tim H. 
Rating:
5.0

Customer did not leave a comment.

Eugene H. 
Rating:
5.0

Customer did not leave a comment.

Stacy W. 
No reviews have been submitted for this location.

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