Customer Reviews for Compass Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Compass Self Storage

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Douglas B.
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Sandra Stickovitch was particularly helpful with addressing an issue. She was great to work with. Kudos to her!

Alex C.
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Fix the trucks before renting them out.

RANDY M.
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Customer did not leave a comment.

Troy P.
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Very good I would say excellent customer service Thanks

john S.
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Customer did not leave a comment.

Shawn B.
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Friendly and very helpful customer service!

MICHAEL D.
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Customer did not leave a comment.

Cecila D.
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The truck I used was old n consumed a lot of gas.

Andrea S.
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Customer did not leave a comment.

George N.
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The staff is always so courteous and helpful. Much appreciated.

JOHN W.
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truck has bad transmission, will not change gears at 40 mph, waste of gas, revs 4k. I took back truck early. Cost more in wasted gas than the rental!!

Faron L.
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Customer did not leave a comment.

MIRANDA J.
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Keep up the good work

rosemary G.
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Customer did not leave a comment.

Renee H.
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Customer did not leave a comment.

Tommie J.
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Professional and friendly service

Jim W.
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Customer did not leave a comment.

Virginia D.
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Customer service excellent

Delicia W.
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Sorry u had trouble with the system being down , but u still made my moving happen . I appreciate all u done .

Victoria L.
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I've been using Uhaul for 10+ years and this location by far has had the best customer service. I'd recommend this location to anyone.

Amy S.
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Customer did not leave a comment.

Jennifer B.
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Chris K.
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Latrece L.
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Kevin T.
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Every thing was good

Debbie S.
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Customer did not leave a comment.

PAUL M.
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Customer did not leave a comment.

Paul B.
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Hire more professional employees like Bill!

victor G.
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Customer did not leave a comment.

CHRIS S.
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Bill is the best

Neal L.
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Keep up the good work

James C.
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Customer did not leave a comment.

Adrian C.
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Customer did not leave a comment.

Denise B.
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Gina V.
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I have rented many times from U-Haul and this location was by far and away the best expecience I have had.

Nathan E.
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Customer did not leave a comment.

Anthony A.
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William B.
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Deborah T.
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I would definitely rent u-haul again from Compass Self Storage. They made the entire experience very easy!

Mark M.
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The equipment was well maintained, but not clean in the van bed. It had not been thoroughly swept.

Jesse A.
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Fantastic first time customer experience. Employee (sorry I forget his name) was professional, polite and welcoming. I will most definitely be using this location for future truck needs.

Treasure C.
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Customer did not leave a comment.

Peggy M.
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Great people

Sandy H.
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Customer did not leave a comment.

Anthony A.
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darryl J.
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Friendly staff, very accommodating.

Michael G.
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Customer did not leave a comment.

robert R.
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Customer did not leave a comment.

Gnanananda M.
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Truck is too old and noisy. Driver cabin can maintain more clean.

lena W.
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Customer did not leave a comment.

LeeAndra B.
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Customer did not leave a comment.

Thomas M.
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Kara W.
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Leeza G.
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Continue with the outstanding customer service I have received the package 4 times I have been a customer!

Denise B.
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Customer did not leave a comment.

Connie L.
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Took 1 hr ro get paperwork completed by staff member. Returned equipment during business hrs and get a call that equipment is not returned

Richard W.
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Great service Thank You

Eddie E.
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During the Dayton Tornado a we had 2 Daughters and their children/families, whose home was destroyed, and spent 3 days getting them through the degree, and salvaging what we could. Although we have been a loyal Uhaul customer for many years, this time it would have been nice to have had less mileage costs to deal with. .99 a mile was a lot from Trotwood to Cinn. , which was the closest storage to Hamilton, (where we live), thatbthebuhaul agent could find us. Thank you for listening.

Janice F.
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Your process requires that I had to upload pictures of my driver's license to your site or a cloud location. I am concerned about you keeping information. How are you protecting my confidential data If you don't delete that information?

Karen F.
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very efficient operation and the agent, Bill Utzinger at Compass self storage was most helpful part

Daniel S.
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Customer did not leave a comment.

Samuel H.
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Customer did not leave a comment.

Sharon A.
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Customer did not leave a comment.

Afroz E.
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Malaya B.
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Customer service was Great! I was also in and out

MARY R.
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Nothing

Clayton N.
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Customer did not leave a comment.

Charles H.
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Need to change the fuel fillup policy, they called me after I returned it and said I didn't put gas in it, I told them I did put gas in and they told me it wasn't to the mark on the contract. If the tank had been full when I took it I could had filled it back up, so they charged me an extra 25 dollars for a 1/8 tank of gas. I feel like I was cheated out of 25 dollars

michael H.
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Customer did not leave a comment.

Malaya B.
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Excellent and fast service

JOSEPH G.
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Customer did not leave a comment.

SITHOL C.
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Keep up the good work

Jessica V.
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Customer did not leave a comment.

Aaron C.
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Customer did not leave a comment.

tracy M.
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Wanda lies and charged us $25 for a piece of tape and a leaf my husband cleaned out himself upon seeing the extra charges. Also let then vehicle run before she checked the gas and then charged us for gas!

Dejuan R.
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Communication!! Understanding! And to accept responsibility for their action's when a customer is made unhappy at the discretion of the employee or company as whole

Wendell E.
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Customer did not leave a comment.

robert R.
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Customer did not leave a comment.

BOB L.
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Very nice clean shop, very courteous and quick pickup. He had the truck running and the cab was warmed up (it was 9 degrees F at the time!). I would highly recommend Compass Self Storage based on the quality of this experience.

Brian T.
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Drop off was simple

Stephen O.
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Customer did not leave a comment.

Shanika S.
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Customer did not leave a comment.

Roy B.
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Customer did not leave a comment.

Paul D.
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Customer did not leave a comment.

CHRISTOPHER K.
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I tried unsuccessfully multiple times to register online so that I could pick up a truck using the phone app. Each time I entered in the verification code, and each time it failed. I used both Firefox and Chrome with similar results. The only negative experience I had was with your webportal.

Jerry T.
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Bill was professional and easy to deal with. He made things very easy. Thanks for your help.

Brandy B.
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The uhaul I rented a year ago was very clean and taken care of HOWEVER this one had Arizona plates on it so I'm not sure it was one of the regular uhaul for this location but it was filthy pop was spilled allover inside it had dirty forks in the floor seat was sticky crud allover inside and the back hadn't been swept out it was disgusting.

david T.
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Great service. The guys were very helpful and great to work with. Thank you!

Matt H.
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Customer did not leave a comment.

Ingrid A.
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Nicer customer service

Jennifer W.
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I was so busy I never got to do a rating.I just needed a couple of hours to pick up some items.. The guy there was wonderful and on a Friday last minute in the afternoon I wasn't sure he could, but he fit me in and it was greatly appreciated!

Debra M.
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Friendly, prompt, courteous! I had a great experience!

DONALD M.
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Excellent location. No improvement recommended for this experience.

Aleksandr L.
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Customer did not leave a comment.

Sibghat C.
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Customer did not leave a comment.

Amy G.
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Have someone at the service desk

Randy K.
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Customer did not leave a comment.

LISA C.
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Customer did not leave a comment.

Kathy I.
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Very pleasant experience from start to finish. the process of picking up the van was really easy, used the on-line check in. The van was very comfortable and worked perfectly for our move. Bill was really nice and gave great customer service. Will absolutely use Compass for any future u-haul or storage needs.

Tom B.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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