Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

230 McDonough Pkwy   McDonough, GA 30253

(678) 369-2859

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(678) 369-2859

230 McDonough Pkwy
McDonough, GA 30253

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

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Rating:
1.0

I wouldn't recommend Uhaul to anyone. The entire experience was a - 0.

Ronnie S. 
Rating:
5.0

N/A

Daryl J. 
Rating:
5.0

Customer did not leave a comment.

Alonzo B. 
Rating:
5.0

Customer did not leave a comment.

toussaint K. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
1.0

Sign on door said they were open, but door was locked. No one answered the phone. The online check out was unnecessarily arduous. Never plan to rent frkm uhaul again.

Ellen S. 
Rating:
5.0

Customer did not leave a comment.

Reginald C. 
Rating:
1.0

Be kind and respectful to all customers.

Anita G. 
Rating:
5.0

Customer did not leave a comment.

PEGGY C. 
Rating:
1.0

I scheduled my reservation for 2:00pm and I wasn't able to get my truck until 4:00pm. The worst uhaul experience ever. Will not be renting from here again. The agent who called me this morning was rude and very disrespectful. Terrible experience overall.

Kalif M. 
Rating:
5.0

Nothing! It was quick and easy... excellent customer service!

Alvin P. 
Rating:
5.0

Kelly made the process easy and quick. She is a pleasure to talk to.

Katina H. 
Rating:
5.0

reasonable price, quick checkout and the right vehicle for the job.

Miles S. 
Rating:
5.0

Something was spilled inside the vehicle and had not been cleaned. Would've preferred that to be addressed before renting to the next customer.

Kevin T. 
Rating:
5.0

Don't use the mobile option.

Jaamar K. 
Rating:
5.0

Yes Absolutely Professonial ; friendly?

Tammy C. 
Rating:
3.0

Customer did not leave a comment.

Onaury V. 
Rating:
5.0

Customer did not leave a comment.

lashondra W. 
Rating:
5.0

Customer did not leave a comment.

Nikki C. 
Rating:
5.0

Customer service was outstanding at this location!

Ronnie A. 
Rating:
4.0

Customer did not leave a comment.

Douglas G. 
Rating:
5.0

Customer did not leave a comment.

Magalis M. 
Rating:
5.0

Excellent customer service..... love love loved Janice.

Kurie W. 
Rating:
5.0

Customer did not leave a comment.

Patricia G. 
Rating:
4.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
5.0

All service was excellent!

Maiku M. 
Rating:
3.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Carrie F. 
Rating:
5.0

Yes Janet is awesome and I appreciate all her help.....I thank you so much for going above and beyond to help me...Truly thankful

angela M. 
Rating:
4.0

Too tight to drop a trailer

robert A. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
1.0

The person that assisted stated their system was down. Although we had a reservation, she made a different reservation on my husband's phone for an in town rental after he stated it would be a 1-Way. She told him he could drop it off anywhere. I spent the next day on the phone for hours trying to fix it.

Kenji D. 
Rating:
5.0

Customer service was great. Kathy and Janet were very helpful and friendly.

Johnathan F. 
Rating:
3.0

My reservation wasn't in the system when i went for pick up. They didnt have my name or what I needed. Luckily a truck was available. I also rented a dolly and a hand truck which wasn't available because they did not have my reservation. I had a confirmation number which was useless. Not happy.

david T. 
Rating:
3.0

I got charged for 20 miles extra than what I took it back with, and no one has gotten back to me as yet about it.

Ebony J. 
Rating:
5.0

Customer did not leave a comment.

Chad C. 
Rating:
5.0

Customer did not leave a comment.

Carlos H. 
Rating:
1.0

The truck kept acting like it didn't want to start. Very unorganized business, couldn't find my paperwork or his paperwork, tried to get me to put more gas in than I was supposed to. Overall he act like he didn't know what he was doing or what to do. I was in a hurry when I dropped the U-Haul off but was late to my next appointment because of all the reasons listed above. I will never went from here again.

LaKadia G. 
Rating:
5.0

Moving can be a hassle which is well known. However, Kelly at Compass made my moving experience 10x easier. Her customer service was amazing !

Charlie B. 
No reviews have been submitted for this location.

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