Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

111 reviews

230 McDonough Pkwy   McDonough, GA 30253

(678) 369-2859

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(678) 369-2859

230 McDonough Pkwy
McDonough, GA 30253

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Cameron H. 
Rating:
5.0

Customer did not leave a comment.

Vashonia W. 
Rating:
5.0

Continue doing what you do!!

Louise B. 
Rating:
1.0

I wouldn't recommend Uhaul to anyone. The entire experience was a - 0.

Ronnie S. 
Rating:
5.0

There's nothing I can say when it's great customer service fast and courtesy along with that...it can't get any better ....Kelly was very professional with a welcoming smile.

MARY B. 
Rating:
3.0

Customer did not leave a comment.

Dieusel F. 
Rating:
4.0

So they charged me 43 dollars for mileage, but here's the thing, they gave me 10 Extra miles which got me to 54 miles . It's 44cents per mileage, and I only drive 55 miles why did I get charged 43 dollars I'm not sure but I will definitely be finding out in the morning.

Dawanshe A. 
Rating:
5.0

The best uhaul place I've been to thus far

Lajuan B. 
Rating:
5.0

N/A

Daryl J. 
Rating:
5.0

Customer did not leave a comment.

Alonzo B. 
Rating:
5.0

Customer did not leave a comment.

Deva W. 
Rating:
4.0

The facility was not open for pick up as reserved; however, the owner took responsibility and was very professional about the experience. I was impressed!

Wanda M. 
Rating:
5.0

Customer did not leave a comment.

toussaint K. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

Customer did not leave a comment.

De'Andre R. 
Rating:
5.0

No other uhaul place has this type of supreme service. Hands down one of the most professional spots on the planet.

Monroe L. 
Rating:
1.0

Sign on door said they were open, but door was locked. No one answered the phone. The online check out was unnecessarily arduous. Never plan to rent frkm uhaul again.

Ellen S. 
Rating:
5.0

Customer did not leave a comment.

Reginald C. 
Rating:
5.0

Customer Service was awesome!!!!!

Tanya J. 
Rating:
1.0

Be kind and respectful to all customers.

Anita G. 
Rating:
5.0

Customer did not leave a comment.

Kelsey M. 
Rating:
5.0

Customer did not leave a comment.

OYUKI A. 
Rating:
3.0

Frustrated and disappointed. I reserved a cargo van, but when I came to pick it up, the customer who'd rented it before me failed to bring it back. So I had to take a larger truck. Fortunately the rep gave it to me at the cargo van price. But the price per mile was not adjusted. Moreover I was told it would be .79 a mile, only to realize I was charged .99 a mile. He told me he had mistakenly quoted me the weekday per mile price initially, rather than the more expensive weekend price. While I do sincerely appreciate the rep for adjusting the basic rental price, overall I must admit it was a disappointing and frustrating experience.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Russell B. 
Rating:
5.0

Customer did not leave a comment.

Ahna M. 
Rating:
5.0

Always a pleasure at this location!

Ahna M. 
Rating:
5.0

Excellent customer service

Millard J. 
Rating:
5.0

Customer did not leave a comment.

Sharmaine O. 
Rating:
1.0

well let's start off here I had a van that broke down 40 miles after having it for the full tank of gas and it drove like 12 miles and it was on empty got ran around all day by Uhaul and I think the lady I rented the van from NADA Mansi is me my money back my full deposit and $85 for what I had lost and gas

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Patricia O. 
Rating:
4.0

I was very please

Samuel F. 
Rating:
5.0

Customer did not leave a comment.

PEGGY C. 
Rating:
1.0

I scheduled my reservation for 2:00pm and I wasn't able to get my truck until 4:00pm. The worst uhaul experience ever. Will not be renting from here again. The agent who called me this morning was rude and very disrespectful. Terrible experience overall.

Kalif M. 
Rating:
5.0

One of my best customer service experience. The person that waited /rented me the truck was very pleasant; showed me that there are still people that appreciates and cares to help their customers. Very helpful, knowledgeable and professional.

Terry W. 
Rating:
5.0

Nothing! It was quick and easy... excellent customer service!

Alvin P. 
Rating:
5.0

Customer did not leave a comment.

Jaime D. 
Rating:
5.0

Kelly made the process easy and quick. She is a pleasure to talk to.

Katina H. 
Rating:
5.0

reasonable price, quick checkout and the right vehicle for the job.

Miles S. 
Rating:
5.0

Staff was quick and helpful during the whole process.

SHANE O. 
Rating:
5.0

Something was spilled inside the vehicle and had not been cleaned. Would've preferred that to be addressed before renting to the next customer.

Kevin T. 
Rating:
5.0

Don't use the mobile option.

Jaamar K. 
Rating:
5.0

Mrs. Janet was very helpful and friendly. The truck worked like a charm.

SAMUEL B. 
Rating:
5.0

Customer did not leave a comment.

DARA W. 
Rating:
5.0

Customer did not leave a comment.

DARA W. 
Rating:
5.0

Yes Absolutely Professonial ; friendly?

Tammy C. 
Rating:
3.0

Customer did not leave a comment.

Onaury V. 
Rating:
3.0

I needed a dolly to move the furniture that I was picking up. I was told none was available..I didn't ask for one initially. So I had to go to another U haul location for the dolly. Everything else was ok.

Lorraine H. 
Rating:
5.0

Kelly and Janet are awesome!! You have the BEST running that facility. They are professional, people person and very helpful. I feel warm and welcomed when I enter. Thank you so much.

Sean H. 
Rating:
5.0

Customer did not leave a comment.

lashondra W. 
Rating:
5.0

Customer did not leave a comment.

Nikki C. 
Rating:
5.0

The rental was great. A nice truck that came in handy at a stressful time (moving). Kelly, the manager, was wonderful. She offered great advice and helped us make sure we had what we needed.

Cody A. 
Rating:
1.0

Lied about gas! Overcharged me

SHACOLA A. 
Rating:
5.0

I need to have some pick up U-Haul trucks

ROY B. 
Rating:
4.0

Make sure dolly's are available

Tammie B. 
Rating:
5.0

Customer service was outstanding at this location!

Ronnie A. 
Rating:
5.0

Hello On-line you gave me a choice of dolly to use I choose the appliances dolly because I had a washer to move and bedroom. When I went to compass the sales lady said they didn't have any dollies I was disappointed I needed that dolly. The only thing is if you say you have it on-line please try and have it at the store. U-haul is a good company you are the truck I use every time and I will continue to use u-haul please get it together at compass Thank yoy

Cheryle A. 
Rating:
3.0

Customer did not leave a comment.

La'Mahr M. 
Rating:
5.0

Customer did not leave a comment.

shirleta S. 
Rating:
4.0

Customer did not leave a comment.

Douglas G. 
Rating:
5.0

Customer did not leave a comment.

Shay S. 
Rating:
5.0

Customer did not leave a comment.

Magalis M. 
Rating:
5.0

Customer did not leave a comment.

Magalis M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth F. 
Rating:
5.0

Excellent customer service..... love love loved Janice.

Kurie W. 
Rating:
5.0

Customer did not leave a comment.

Patricia G. 
Rating:
5.0

Great Customer Service

Brittany L. 
Rating:
5.0

Very friendly and helpful..

June T. 
Rating:
4.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Change nothing, the young lady who served us was very friendly and absolutely Charming it was a pleasure doing business with her, would definitely go to this location again

Daniel E. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
5.0

Thanks, Kelly and Janet for your outstanding customer's services! Thanks for doing your best to ensure I was satisfied with renting a truck for moving and storing my belongings in an affordable good clean location. Your customer's service is friendly and professional and I truly appreciate it.

Carrie F. 
Rating:
5.0

All service was excellent!

Maiku M. 
Rating:
5.0

Awesome experience!

Norma L. 
Rating:
5.0

Customer did not leave a comment.

Amanda J. 
Rating:
3.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Carrie F. 
Rating:
1.0

I will never use this pick up location again and I will recommend friends and family go elsewhere. The rep lied about information and won't own up to it. She had no knowledge of how to hook up the tow (she was the only one there) and she gave a warning before we rented the truck that was very alarming (along the lines of “here's the number to call if you break down. I say that because idk this truck so idk if it's in good condition)”). Comforting words after you pay over 1000 bucks for a truck and prepare for a 10 hour drive. Oh, and customer service wasn't that great either when calling to complain about this matter.

Adria G. 
Rating:
3.0

They have a small parking lot and it was a 26ft uhaul park beside the 26 ft that I got. There was not enough room to maneuver the truck and when I asked attendant to open the gate she was like I'm not supposed to open that gate. I explained to her i jyst got this truck and I don't have any space to maneuver it in this parking lot. We had to back it in the street because it was so small. I will not pick up here again.

Vickie S. 
Rating:
5.0

The pickup was quick and everything went well with the vehicle. Dropped off the truck when I was done using the key drop-box and my card was charged later that day for the correct amount.

Jeffrey H. 
Rating:
5.0

Yes Janet is awesome and I appreciate all her help.....I thank you so much for going above and beyond to help me...Truly thankful

angela M. 
Rating:
4.0

Too tight to drop a trailer

robert A. 
Rating:
5.0

Customer did not leave a comment.

Japhia J. 
Rating:
5.0

Employees at location are knowledgeable and helpful. They go above and beyond

Japhia J. 
Rating:
5.0

Customer did not leave a comment.

Carrie F. 
Rating:
4.0

I had to off load my car and park the car carrier without the help of a U-Haul employee.

Michael B. 
Rating:
2.0

I was charged 60 after the uhaul was returned

Brandon A. 
Rating:
5.0

The only slightly off putting thing about my whole experience was the gas was less I was told. It was only 1/8, not 1/4 but other than that everything went much better than the last time.

Carrie P. 
Rating:
5.0

Janet was awesome!

Neil C. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
4.0

Customer did not leave a comment.

Barry M. 
Rating:
1.0

The person that assisted stated their system was down. Although we had a reservation, she made a different reservation on my husband's phone for an in town rental after he stated it would be a 1-Way. She told him he could drop it off anywhere. I spent the next day on the phone for hours trying to fix it.

Kenji D. 
Rating:
5.0

Customer service was great. Kathy and Janet were very helpful and friendly.

Johnathan F. 
Rating:
3.0

My reservation wasn't in the system when i went for pick up. They didnt have my name or what I needed. Luckily a truck was available. I also rented a dolly and a hand truck which wasn't available because they did not have my reservation. I had a confirmation number which was useless. Not happy.

david T. 
Rating:
5.0

The truck needs a new wiper on drivers side.

Cathy D. 
Rating:
5.0

Customer did not leave a comment.

Hinton J. 
Rating:
1.0

Had an appointment at 10 am...employee showed up at 10:10, without keys. Had to leave and came back at 11 am. First trailer we hooked up to, the passenger side tail light was out, so we had to switch equipment.

Chad W. 
Rating:
5.0

Customer did not leave a comment.

shemeka H. 
Rating:
4.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Personnel was very professional and nice, very personable. Dropoff was super simple and quick. Will definitely use U-Haul again.

Selenia J. 
Rating:
4.0

Customer did not leave a comment.

Barbara M. 
No reviews have been submitted for this location.

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