Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

1,064 reviews

10000 Sam Neace Dr   Florence, KY 41042

(859) 371-1289

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: 10 am–3 pm
Special Operating Hours
  • 5/27/2024: 9:30 am - 3:00 pm

Services at this Location:

Contact Us

(859) 371-1289

10000 Sam Neace Dr
Florence, KY 41042

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: 10 am–3 pm
Special Operating Hours
  • 5/27/2024: 9:30 am - 3:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Barbara was great. Very helpful and knowledgeable. She made the entire experience easy.

Terry R 
Rating:
4.0

You did good!

Spencer S 
Rating:
4.0

N/a

Alexisa E 
Rating:
1.0

I’m INCREDIBLY irritated, I was quoted like $45 due at pick up. Why was it magically $69.99?????? Dude didn’t wanna bother lowering the price that I had pre booked but somehow he said the numbers didn’t make sense. I’m telling everyone to stay away from uhaul. Dude didn’t even want to attempt to figure out why the price suddenly went up. Do NOT RENT FROM UHAUL!!!!!!!!!!

Katherine M 
Rating:
5.0

Customer did not leave a comment.

jack s 
Rating:
5.0

Customer did not leave a comment.

Robert D 
Rating:
5.0

Nothing.

Brett E 
Rating:
5.0

It was very easy to get on the road and the specific staff member that helped me will be the reason I recommend this location to anyone and everyone that I know that is moving. I will definitely come back to this location.

scott c 
Rating:
1.0

When I turned the unit in the person typed in the wrong return mileage. I only drove it 19 miles but was charged for 819 miles. I was overcharged over $700. I still have not received an email from UHAUL stating I will be getting a refund. That is a lot a money for me. Someone needs to contact me about my refund!!!!!!!!!!

MICHAEL l 
Rating:
5.0

Customer did not leave a comment.

Scott L 
Rating:
5.0

Excellent

Glenna C 
Rating:
5.0

The manager at this location was great. U-Haul has a gem with her.

roland K 
Rating:
5.0

Truck ran well. If could have been a bit cleaner inside, but it was not a real problem for me. Very friendly customer agent!

Jerome L 
Rating:
3.0

The return process on the app was unnecessarily difficult. Watched the video and knew what to expect but the process didn't go that way. The app never could find my location despite sharing it on my phone. Had to use the online site on a different phone. If you go back to a previous screen it doesn't save anything you do. The video said it would ask for certain photos in a certain order then the last thing would be to review your totals but instead the review came in the middle and then it asked for about 8 more photos. In all, it took more than 45 minutes in the cold and dark to return the truck. Make this more streamlined!

Michael M 
Rating:
5.0

Great customer service at compass storage. I highly recommend them for your U-Haul rental or any of your storage needs great prices and great service.

JASON W 
Rating:
5.0

Nothing just keep up the good work

MARY J 
Rating:
5.0

Everything went very smoothly except for one thing. I had requested a furniture dolly but was given a regular utility dolly instead. Ended up not being a problem for us this time, but could have really been an issue. Overall, very happy with my experience.

JEFF T 
Rating:
5.0

The van was very good and ran well. However I did notice a check engine / check oil light. Oil change etc. is probably needed soon.

Paul T 
Rating:
5.0

Customer did not leave a comment.

Joseph D 
Rating:
5.0

Customer did not leave a comment.

Cassandra F 
Rating:
5.0

Customer did not leave a comment.

FNU D 
Rating:
4.0

Can't think of anything. Customer service was great!!

Valerie H 
Rating:
5.0

Customer did not leave a comment.

Scott L 
Rating:
4.0

Customer did not leave a comment.

ANGELINA X 
Rating:
3.0

I put 2.5 gallons of gas in and they charged me a 4 gallon fee and the gauge they had marked on the receipt was not the level I returned it at I went 33 miles and googled that the truck got 10-12 miles per gallon

Amy N 
Rating:
5.0

Customer did not leave a comment.

Nikolaus D 
Rating:
5.0

Absolutely the best fastest easiest we've ever used

Jayce H 
Rating:
3.0

Customer did not leave a comment.

Sara M 
Rating:
5.0

It wasn't clean mud all over the front on the floor and the back was dirty had to cover our mattress to keep it from getting dirty could have been swept out dash board was dirty looked like cigarette ashes

Audrey F 
Rating:
5.0

Customer did not leave a comment.

Nikolaus D 
Rating:
5.0

This location ALWAYS does a great job of working with me and the many times I've rented from them, the customer service has been excellent! Thank YOU :)

FRANK S 
Rating:
5.0

This location was great! Friendly, fast service and everything ready on time.

Stephen H 
Rating:
4.0

Awesome customer service

Robyn O 
Rating:
5.0

Customer did not leave a comment.

Ashley G 
Rating:
5.0

Customer did not leave a comment.

Edward F 
Rating:
3.0

Fix the engine light on the vehicle. It was scary to drive. It would almost stall at every light. Very nerve wracking

Jennifer R 
Rating:
5.0

Customer did not leave a comment.

Henry R 
Rating:
5.0

Customer did not leave a comment.

Mindy F 
Rating:
5.0

Check in took a little longer than expected with the mobile option. Would have loved to have a more clear heads up that it could take up to a certain amount of time. Other than check in taking longer than expected, the mobile check in option was very convenient! Love the option to check in early but didn’t know it was an option until we went to secure another truck for a later date.

Joshua P 
Rating:
5.0

Customer did not leave a comment.

Ty J 
Rating:
5.0

Uhaul needs to supply this outlet with the stand so the customer or owner does not have the lift the entire weight of the trailer

Jim S 
Rating:
1.0

They charged me for gas when the tank was little more than 3/4. Before I left the lot I let the attendant know and she said ok I even took pictures before I left and then when I returned it I got charged for not putting it on full even though it wasn’t on full to begin with.

MARCEY U 
Rating:
5.0

Customer did not leave a comment.

Lateea H 
Rating:
4.0

Customer did not leave a comment.

Mark S 
Rating:
5.0

Customer did not leave a comment.

Sandy G 
Rating:
4.0

Customer did not leave a comment.

Kerin g 
Rating:
5.0

Nothing, stay the course. I’ve rented for. This location multiple times for a reason. Great folks, great service

Christopher L 
Rating:
1.0

The website and app were being difficult during pick up and it took over 30 minutes to pick up. The check engine light came on while I was driving. When trying to return the truck there were 2 other people there that made it impossible to access the lot. I had to leave, wait like 30 minutes, then come back.

Marissa D 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
5.0

Customer did not leave a comment.

Marcella D 
Rating:
5.0

Customer did not leave a comment.

Bryan S 
Rating:
5.0

Customer did not leave a comment.

CHEIKH N 
Rating:
5.0

very pleasant place to do business with

Larry M 
Rating:
5.0

Everything went very smoothly. No complaints or improvements.

Mark A 
Rating:
5.0

Customer did not leave a comment.

Danny A 
Rating:
4.0

Customer did not leave a comment.

Matthew G 
Rating:
5.0

Customer did not leave a comment.

Jason L 
Rating:
5.0

Customer did not leave a comment.

John G 
Rating:
5.0

Customer did not leave a comment.

Mark H 
Rating:
4.0

The lady who checked us in the morning was extremely helpful and cheerful..

Delores W 
Rating:
5.0

Friendly rep. Recommended!

Jeffrey N 
Rating:
4.0

Customer did not leave a comment.

Harmony K 
Rating:
4.0

The truck leaked water in the rain. Boxes, furniture, bedding were all soaking wet. Impossible to inspect for this at pick-up. K

Anthony P 
Rating:
1.0

Customer did not leave a comment.

Emmanuell M 
Rating:
3.0

Newer vehicles

Paul J 
Rating:
5.0

Customer did not leave a comment.

Randy C 
Rating:
5.0

Keara and Barbara did a great job!

Matt B 
Rating:
5.0

Customer did not leave a comment.

Nodari J 
Rating:
5.0

Good job

Jeffrey Y 
Rating:
5.0

Thanks all good

Mark O 
Rating:
5.0

Customer did not leave a comment.

Roy G 
Rating:
5.0

Customer did not leave a comment.

Rick T 
Rating:
5.0

Customer did not leave a comment.

Adrian H 
Rating:
5.0

Customer did not leave a comment.

Paul P 
Rating:
5.0

The lady here was very nice. She saw to me even though I was late and they were closing soon. The only problem I had was leaving without the dolly I rented. A friendly reminder maybe warranted.

Felisha R 
Rating:
5.0

I rent often. This location is the best!

Amy S 
Rating:
5.0

Customer did not leave a comment.

Kenneth B 
Rating:
4.0

Customer did not leave a comment.

Stephen B 
Rating:
5.0

Everything was great. One thing though was the air conditioning didn’t work.

Rose M 
Rating:
5.0

Customer did not leave a comment.

Christine B 
Rating:
5.0

Excellent customer service..

Donna S 
Rating:
5.0

Customer did not leave a comment.

Ralph A 
Rating:
3.0

We was hot the whole way ! Hot air was blowing in at floor bord . sweat was pouring even though air was on and ice cold. But was no match for hot burning air. My foot was burned . i have pictures. Worst experience ever. When we arrived at our destination my clothes were soaking wet with sweat. Thanks Krista Rice AKA Hot Foot

RYAN S 
Rating:
5.0

N/A

Aaron O 
Rating:
4.0

The truck stank. I don’t know what was in it before or how to mitigate it but the stench was bad. The rental office was wonderful, very helpful. The app was terrible in my case. I reset my location setting and couldn’t get the app to update so was unable to check van in myself. It was EXTREMELY frustrating. I’ve used this before, I don’t recall having to enable location, it worked then.

William W 
Rating:
4.0

The software used to complete the return

Namrata G 
Rating:
5.0

The AC in the truck was not functioning, so trip was a little warm. Inspect and fix the AC in the trucks

Todd R 
Rating:
1.0

The lady working was not nice at all. She was rude, unprofessional, the place smelled like marijuana, and she asked me to bring the equipment back in the morning after 10am after I repeatedly asked to bring it back before close the same day. When bringing the equipment back in the morning as instructed. She told me I cost her store $50 bc I brought it back after 10am (as instructed). I was told the “just leave my store” after I apologized sincerely (for doing exactly what I was told to do). I will not be doing business here ever again and I’ll be warning everyone in the area as well

ALEXANDER B 
Rating:
5.0

The lady working there was so nice and awesome to work with from beginning to end.

Donna T 
Rating:
5.0

The blonde haired lady that was working on July 30 was absolutely amazing she was so polite and friendly I couldn’t have asked for a better experience

Raymond G 
Rating:
5.0

Customer did not leave a comment.

Allory H 
Rating:
4.0

The phone checkout did not work, kept saying my license has too much glare to be accepted, had to do the manual desk checkout anyway. Then I rented from 10-10 and got charged a wrong After Hours Service fee. I did return it early but should not have a fee for early return. Then the charges email says if issues email 46150_gm@uhaul.com if issues, went to email about extra charge and email is an invalid email that kicked back saying not a valid email account.

Mark M 
Rating:
5.0

When I returned the truck, it was the easiest process! The person was polite and very customer friendly.

JENNIFER S 
Rating:
5.0

Customer did not leave a comment.

Donald M 
Rating:
5.0

Van worked great! Person upon return was friendly and helpful!

Rick S 
Rating:
5.0

Best rental experience I have ever had with Uhaul. Pleasant to deal with, explained things about returning the rental after hours that no one else ever did.

Alan S 
Rating:
5.0

Great Job All Around. Thank You!

Jacob B 
Rating:
5.0

Customer did not leave a comment.

Jeffrey N 
Rating:
2.0

Customer did not leave a comment.

Lydia M 
Rating:
2.0

Customer did not leave a comment.

izabella A 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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