Customer Reviews for Compass Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Compass Self Storage

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ROBERT D.
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Customer did not leave a comment.

BARAKETOU F.
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MOUHAMADOU G.
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Thanks

ROBERT D.
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nothing your employees were great friendly and very polite the u haul ran great and smooth would recommend the u haul and storage facility to any one who needs one in the future

Jan B.
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Great service Thanks

COLLEEN L.
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Currently nothing

TIMOTHY S.
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Customer did not leave a comment.

CARL S.
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Christopher J.
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MILES N.
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Lady in the office is very friendly and helpful

Charles Z.
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William R.
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Ervin M.
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Doug A.
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Top right red running light on back of trailer didn't work. Two (2) orange trailer lights on top front of trailer were on / off at various moments.

Matthew Y.
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CARL M.
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Martha F.
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Jody B.
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Nothing great friendly customer service

Luis Emilio G.
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THOMAS CHRISTOPH S.
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TAYLOR M.
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Richard W.
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Rebecca L.
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Emily V.
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Chrissy A.
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BARRY W.
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Richard O.
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The $20 charge for returning the vehicle after 3:00p was inappropriate. After 9:00p could be understood. But half way thru the day? Also, when I returned the vehicle, the mobile app would not work. I had to call to provide the mileage, etc. If THAT is what caused the $20 charge, very inappropriate. I will likely use your service again, but don't feel the extra fees are warranted. Rick

Don H.
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Darrin M.
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The lady who helped us went above and beyond. I was having issues with the online sign in and she was so so helpful!! Very nice and very professional! Wish I had her name!

John M.
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This was a sunday remote dropoff, so I really couldn't tell you anything about the place other than the outside of it did seem nicely maintained.

WESLEY S.
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Thank you for such great service and equipment.

Cameron B.
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THOMAS H.
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BRETT S.
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Great customer service through out the process!

Scott H.
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James S.
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MICHAEL G.
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Evan C.
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better customer service.

John G.
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Very pleased with the service.

Dale B.
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Keep Smiling

Joseph I.
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The service was excellent. The lady who checked me out and back in was great and very efficient and helpful.

OLUWABIYI B.
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For now - everything is ok .

Ryan G.
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The girl we worked witb was Amazing!

PEDRO R.
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Thorsten S.
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Very friendly and helpful staff.

Brian N.
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victoria S.
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The platinum blonde with sleeves of tattoos was extremely rude and threatening. Filed a complaint with Heather with customer service giving details of my horrifying experience upon making sure everything was okay with the return. Contract number 98457049. Reference number for complaint. 2831657. Definitely will NEVER go to this location again NOR recommend anybody because I would never ever want anybody to go through what I went through

Kristen B.
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Anthony W.
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The lady that checked me in was extremely friendly!

JEFFREY S.
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Julie B.
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I've never rented a Dolly before, and I wasn't moving anything bigger than a small, dorm size refrigerator. I guess I should have researched the size of the dollies before renting the big size. The gal at the desk helping me was very nice and helped me put in the Dolly and took it out of my truck, which I really appreciated!

DAMON E.
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ROBERT H.
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Arturo G.
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The lady that helped me start my rental was THE. BEST. She was super upbeat and very helpful. The truck was in great condition and extending my rental was very easy. Thank you very much

Brian B.
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the staff here is always very friendly and great to work with.

RYAN N.
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JOSHUA L.
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ANTHONY W.
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JULIE M.
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Chris E.
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This location and the staff was excellent but U-Haul reservations and customer service is horrendous. You do NOT answer your phone in a timely manner (was on hold for over 90 min) and my rental was changed from my original order at the last minute. If you weren't the only game in town, I would NEVER recommend your company or service.

JOHN W.
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Jeremy G.
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William C.
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DAVID S.
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PAULETTE L.
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The only problem I had was with U-Haul's return vehicle link texted to me. The webpage would only allow me to progress so far, then it would return me to the start page. I finally gave up, went back to where I rented the van, and was able to talk to a real person. It was after office hours, so I was fortunate to find her working. She took care of my return check-in problem. Both employees I dealt with yesterday were helpful and friendly.

Nicholas W.
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improve the app. It would not work from infront of your location

KAREN N.
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Clean the truck before renting it. Have the dolly I ordered in the truck so I don't have to ask for it. Don't charge a cleaning fee when I cleaned Up any debris that I caused. Fix online check in so that key code is provided and I do t have to go to counter to get the code

Wayne V.
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Kipp J.
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Kaye S.
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Location. Was fine, the experience was abysmal. Did not get anything accomplished as the moving help obtained with your assistance failed to show and I paid you for nothing

BRIAN C.
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Friendly and helpful service from Compass Self Storage.

DAVID O.
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KELLY B.
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RADLEIGH W.
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I really appreciated the location's cleanliness, friendly service and lots of room/easy access.

Mamadou K.
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KENNETH F.
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Everything went very smooth, no complaints..

Penny F.
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Driver side visor was open. Took a while to get going with the smartphone pick up/drop off. I think it would be helpful to detail how that works prior to a person selecting it in regards to needing secondary verification at time of pick up, the process of taking pictures at drop off, etc.

EVERETT B.
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John S.
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Tina J.
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The online check in took 20 min , cutting into my time with the truck. Maybe process people faster or let them know to start a few min before their pick up time.

Andrew R.
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The truck broke down twice. My mechanic friend tightened the battery terminals and stated it sounds like the starter is going out as well. In all fairness, UHaul did refund the whole experience. I will try them again.

Elizabeth H.
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Kathleen K.
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Andrew C.
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Richard S.
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TYLER M.
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Jessica D.
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The online check-in was too difficult to use. Ended up having to call the help number and go inside. My phone and my roommate's phone had great reception and our locations were turned on. Continued to get an error message. Regardless, the lady who checked us in was great! She was friendly and very informative! Pleasant experience! Would return and/or recommend.

David T.
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Scott P.
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Thank you for a smooth experience!

William M.
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The phone check in process is aggravating. Every piece of info I entered in my PC for the reservation had to be re entered at check in, including payment. At check in your site would not let me log into the acct I made for the rental. I had to call the 800 number and was on hold more than 35 min. This whole process needs to be streamlined a little better .

Mickayla M.
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Oumy G.
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William R.
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Truck was ready to go as scheduled and in great shape. Did the online check-in the day before, then only took a few minutes on site to pick up the key and get on the road. Could not have gone more smoothly.

Ryan T.
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Keep up the good work!

Elizabeth L.
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Customer did not leave a comment.

Jennifer J.
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Everything was great, smooth check in process, very easy time getting trailer hooked up. Drop off was a breeze. Staff is super nice and helpful. Have used this location before and will definitely return if the need arises. A+ service!!

Anthony D.
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Daniel C.
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Everything went well and truck was clean

Gregory G C.
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Elizabeth L.
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No reviews have been submitted for this location.

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