When I turned the unit in the person typed in the wrong return mileage. I only drove it 19 miles but was charged for 819 miles. I was overcharged over $700. I still have not received an email from UHAUL stating I will be getting a refund. That is a lot a money for me. Someone needs to contact me about my refund!!!!!!!!!!MICHAEL L.
Compass Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Florence, KY 41042
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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The manager at this location was great. U-Haul has a gem with her.roland K.
Truck ran well. If could have been a bit cleaner inside, but it was not a real problem for me. Very friendly customer agent!Jerome L.
The return process on the app was unnecessarily difficult. Watched the video and knew what to expect but the process didn't go that way. The app never could find my location despite sharing it on my phone. Had to use the online site on a different phone. If you go back to a previous screen it doesn't save anything you do. The video said it would ask for certain photos in a certain order then the last thing would be to review your totals but instead the review came in the middle and then it asked for about 8 more photos. In all, it took more than 45 minutes in the cold and dark to return the truck. Make this more streamlined!Michael M.