Customer did not leave a comment.AARON A.
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Sharon H.
The ladies working at this location were very personable even early, even on a nasty cold day. Both when I picked the truck up and returned, they were in a good mood when so many others in retail/service have bad attitudes. Kudos!Jerry L.
The equipment was very well maintained and clean. It was a pretty smooth rental experience from picking up to dropping off. I would definitely use that location again. The staff was very friendly explained everything and answered all questions professionally. Would definitely recommend to family and friends.Rebecca F.
Customer did not leave a comment.Mackenzie B.
Truck was clean, but received on empty, so they gave me a gas credit. Becky was very nice, very helpful.vanessa B.
Customer did not leave a comment.Dina S.
I always rent from this location. The front desk lady Kelly is always so kind and prompt. Makes the experience worth coming back time and again. In and out! Thanks.Thelma A.
The young man who helped me on my moving day was super helpful, friendly professional.Kirsten R.
Everything was excellent including it's cleanliness, employee's professionalism, product knowledge, & wiliness to go above and beyond. The employees were friendly, upbeat and courteous. I had a "Top Notch" experience at this establishment and will definitely return!Karen S.
Employee was late to open store. Also although the truck was new an F650 should never even be built with a gas engine. Struggled to maintain speed limit on highway and redlined going up any hill over a 15 percent grade. Consider a diesel motor option in your 26' trucks in particular. You'll get better performance, better fuel economy, and better life expectancy. The ride was worse than I expected even out of an F650. You can feel every crack in the road. God help you if youre driving through road construction. If you plan on renting this truck you should preemptively call your chiropractor, also bring plenty of bags if you or your passenger are prone to motion sickness.Ian B.
Customer did not leave a comment.Bryan W.
Customer did not leave a comment.Virginia H.
Customer did not leave a comment.Anna J.
Customer did not leave a comment.Moti L.
Friendly people great location easy to work with I was in and outBrian S.
We were charged for the previous customer because the van was not checked back in. Now we are having issues getting this resolved. We used the check-app prior to leaving the facility to confirm the mileage and gas. For some reason you all don't have our check-in photos. We also spoke to the rep at check-in about the wrong mileage and he said that he was going to call and fix it. Well that didn't happen. Neither did submitting our tax exempt paperwork.Marvis G.
The truck I rented was not available at the specified time. I had to wait 45 min for the truck to be ready for rental. The customer service agent was excellent however. He treated everyone who came in with respect and professionalism.Margaret I.
The clerk was nice and friendly! Thank you!Wasana P.
Don't change anything. It was a great experience. Especially working with Kelly. She was such a big helpDawn T.
The location was fine. Easy to pick up and drop off after-hours. I did have a issues with Uhaul customer service not related to the specific location.Jessica M.
was a quick and easy process at this location.josh G.
Customer did not leave a comment.KARENTHA H.
Did not have truck when we arrived. This was after they changed the location of pick up. They had to give us a different truck. The truck smelled so bad like marijuana. The dolly we ordered wasn't there so we had to go buy one. Very inconvenient!! Very poor transaction.PAUL R.
Great customer service!ROY H.
I had a reservation at the one down the street, I called Friday to make sure my reservation was good and that the two dollys I reserved were all set, I got to the location and he didn't have either dolly and the trucks windshield was covered in snow and it wouldn't start, I ended up at the Compass location, he didn't have anything except the regular dolly but he was very nice and helpfulTimothy B.
Customer did not leave a comment.ELEANOR M.
Customer did not leave a comment.DONNA S.
Customer did not leave a comment.EDWARD L.
Good people.TIMOTHY J.
Y'all need new vehicles and lower $$ per mile. I wouldn't use Uhaul for moving anymore.DAN G.
Customer did not leave a comment.Timothy L.
Customer did not leave a comment.IVAN M.
Customer did not leave a comment.ROBERT R.
Customer did not leave a comment.DARLENE B.
Customer did not leave a comment.LACEDRIC H.
I saw something after my rental about a $50 reservation guarantee. Unfortunately the location did not have the size truck I requested. The associate was very nice and helpful but getting the larger truck put us at a disadvantage. The apartment we were moving from had limited space and the larger truck made the move difficult. Would like to know if I am entitled to the $50 from the guaranteeANGELA G.
The Uhaul was a mess when I picked it up. It struggled the whole ride sounded like transmission issue on 2nd and 3rd gear. The receptionist who was there to take customers didn't show up for 30 minutes, and was not very customer service oriented or professional at all. Also, charged for gas even though I filled it to the point indicated on the sheet.ROBERT G.
The lady working there was very niceNATALIE W.
No pads even though orders - very difficult to get them and had to visit other location where I was told they were holding pads but they had no knowledge and did not want to give me any - was told they would be complimentary due to inconvenience but I was charged anyways - that hassle took about 2 hoursDAVIS C.
Excellent and wonderfulClara B.
I really appreciated being greeted and treated very friendly coming in the door, everything was explained to me and the truck worked perfectly. I will definitely recommend and will be back as the need arises, sorry so late filling this outJEFF C.
Staff was very friendly and helpful. Thanks so much for a easy and painless rental experience. :)VIVIAN A.
Ordered appliance dolly, wasn't told there wouldn't be one until pick up. Was forced to drive to another location just to pick up a dolly.SEAN C.
Everything went well! The U-haul was in very good condition and it was clean! Thank youTAMMY K.
Customer did not leave a comment.ALLAN R.
Customer did not leave a comment.WILLIE R.
Foam littered in the back of the van and the front outside of the cab was covered with stuck kn leaves and flowersâ€¦Robert T.
Customer did not leave a comment.sierra U.
Customer did not leave a comment.CHRISTINA S.
I paid for a dolly and when I got to the property to load my furniture (20 minutes away), there was no dolly. Spent 20 minutes on hold waiting for a rep, who stated we had to go back to the facility and get a dolly. I was still charged for the dolly even though it was supposed to be subtracted from my bill. They did not offer to cover the gas to go back to facility and the facility was closed. So customer service was useless to reconciling the mistake. I would not recommend doing the 24/7 share program.Rebecca B.
Customer did not leave a comment.Michelle K.
Simply put from the customer service, the van and everything was fantastic. Thanks 👍🏽JOHN A.
Customer did not leave a comment.KAREN W.
Customer did not leave a comment.KENNETH K.
Customer did not leave a comment.JOHN K.
Customer did not leave a comment.KRISSANNA B.
I was charged for furniture pads which I didn't use, but other than that, I had an excellent experience.Joshua C.
Customer did not leave a comment.ROBERT E.
The truck was filthy, inside had a gas station bag with food under the seat, empty water bottles behind the seat, face masks all under the seats, spilled drink marks down the center console, dirt all gross nasty inside the cup holders, I open the truck rear & there's broken hangers all over the place, dirty everywhere, and dirty socks. Would not recommend this location, the gas was even under half a tank when I received it. Worst experience I've had ever.Daejah V.
Customer did not leave a comment.THERESA S.
Customer did not leave a comment.ASIA M.
Customer did not leave a comment.VONETTA P.
The two dozen blankets and Dolly were not in the truck. I had to go to the Colerain store twice to get blankets. They put two bags not two dozen when I went there. I was told I would receive a $50 credit, that I did not receive.Adam W.
Everything was fineTAWANNA W.
Customer did not leave a comment.WAYNE S.
Customer did not leave a comment.SARAH L.
Customer did not leave a comment.DA'NASIA W.
Customer did not leave a comment.MONIQUE B.
Customer did not leave a comment.Taneisha R.
Customer did not leave a comment.AMBER H.
Customer did not leave a comment.DANE M.
I was charged an extra $26.60 for 7.6 gallons of gas since my son Mark Sanders, who was the driver, noticed the trucks fuel was at a half of tank when he started the truck. He put $20.00 dollars of gas in the truck before returning it to bring it back to a half tank. He later noticed on the paperwork that it stated it was on 3/4th of a tank which wasn't true but he did not take a picture of the fuel gage thinking it matched the paperwork that he looked at after he turned it in. So without proof there is nothing we can do at this point but in the future if we ever rent from this location again will check paperwork with fuel gage to make sure it matches. Not at all happy with this but stuck without proof. Next time we will know to check and dispute immediately before driving away.Mark S.
Finding a way to refund money back IF filled truck over return limitMAKAILA M.
Customer did not leave a comment.SEYDOU S.
Customer did not leave a comment.DARREL R.
Customer did not leave a comment.seydou S.
Rented us a truck with both headlights out. Had to wait over 3 hours to get them fixedCHAD G.
Customer did not leave a comment.James C.
Customer did not leave a comment.GRETA O.
Everything was perfectANGELO B.
Great customer service!DANIEL H.
Customer did not leave a comment.siddi R.
Customer did not leave a comment.ERNEST W.
Customer did not leave a comment.Pat C.
Customer did not leave a comment.TYVAUGN H.
Customer did not leave a comment.Cathy S.
The associate was very helpful and friendly.Christopher P.
Customer did not leave a comment.John M.
I think the employee had a good personality but her customer service could have been better and she should've listened to what I needed to be able to help me better.Vonetta P.
Customer did not leave a comment.Latrayl F.
Truck sound like it's about to break down power steering and brakes were horribleMarlon B.
Everything went well only thing they should let us as the customer know that with the option of you checking the rental in yourself it would save the customer a $20 charge if they check it in. I wasn't aware of that until after the fact, I had already dropped the key in the box found that out earlier this morning when,I seen the text for check in. I had asked where to put the key that's when she should have informed me of the cost. Other than that U haul is great.Kristina W.
Everything was as needed. Would rent from them again if needed.Hank K.
Rented the truck on Friday picked it up at 2pm. Next morning when we went to open the back there was a lock on the door and we had no key to open the door. The key that was suppose to be for the back was not provided to us. We called the U-Haul number where they tried to contact the place where we picked it up. They could not help so then they suggested we call roadside. Well roadside was over 2 hour wait. Went to the storage company and they had no way of opening the back. We took the truck back we were unable to open and move anything! Very unsatisfied with the entire situation and would appreciate a full refund due to the fact we were not able to do anything with the truck.George E.
Customer did not leave a comment.Mallie S.
Customer did not leave a comment.SANDRA J.
Customer did not leave a comment.Laverne W.
Everything, They steal money. The odometer are preset to charge you additional mileage. I went 8 miles each way and was charged 46 miles when called in about it, I was hung up on. No return phone calls . Never ever againDeirdra B.